1/5

posted Jun-12-2013

"I was excited to find some good deals on some outdoor gear for my toddler. I ordered about 10 days before our float trip, hoping that would be enough time. I got an email that one thing in my order was out of stock, I emailed back with a solution. I never heard back, and my order remained on hold for 2 weeks. I emailed three times total and got zero response. Finally called and cancelled after finding similar deals at REI.com. Prices seem great, but I am less than impressed with customer service."

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1/5

posted Mar-08-2012

"I ordered a GoPro Hero 2 and was promptly notified it was on backorder, so I called to make sure it would arrive before an event that I needed it for about a month away (my business depended on this equipment arriving on time). I was assured it would arrive with plenty of time to spare. Then the week it was supposed to arrive I get a notice that it is shipping out and think "Great!" but then find out that it was shipped for 7 day delivery and that it will not arrive until after my event. I contacted customer service and so far they have been unresponsive. I am very disappointed with this site, especially since I was assured that it would arrive on time, and they could have easily sent it 3day! Now I lose out on business because they are not true to their word."

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5/5

posted Feb-25-2012

"Smooth and Effecient!
I ordered a set of Vittoria tires and the Park Tool pump on a Thursday evening and received the goods on Monday. I was expecting it to arrive in 7 days and they essentailly delivered it in 2 days. I was very pleased with the process and delivery response and most definitely will shop at Mountains Plus again."

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5/5

posted Feb-23-2012

"I love these guys!!! I ordered the Patagonia Women's R2 Jacket as a Christmas present for my wife and I ordered her the wrong size. Luckily the stellar customer service at Mountains Plus went out of their way to quickly ship out another jacket for my wife that was the right size. I have made many orders from Mountains Plus and they have always been spot on. I appreciate being able to call them up and know that I will get someone that knows outdoor gear!!!

And by the way, my wife loves the jacket and wears it all the time."

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5/5

posted Feb-23-2012

"Mountains Plus has continued to surprise me with the deals, discounts and prices offered through their website. I haven’t been able to find a price range that compares to this store, not only through the basic prices but also through special deals that are continuously available. If you want to enjoy the outdoors with the right gear for a low price, then this store is the only place you need for finding the right gear. "

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1/5

posted Feb-01-2012

"STAY AWAY
I bought $600 worth of gear in September of 2011. The Nemo tent I purchased was set up in my back yard and determined to be too small for use at an upcoming adventure race. I could not return the item until I returned from Australia. Upon getting permission from A. at their customer service number to return it, I mailed it back to them. Z with the returns department advised they were not like an REI and that the item was dirty on the floor, and it was beyond their 60 day return policy, so he would have to send it back to me. I was unhappy then, but, OK, get it back to me and I could sell it. this is Dec 6, 2011. After one month I emailed the company back asking about the tent's location and tracking number for shipping. No response from Z at the rtn dept. one week later I called - voice mail. Still no info on the tent. Now Feb 1 I call again and am informed they can not help me....but the tent is still there and has not been shipped out to me yet. They promise to send out soon. Huh? Not only very different from REI, but absolutely ignoring any kind of service levels. I will not use their services again! VERY UNHAPPY!!!!"

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4/5

posted Dec-21-2011

"Pre-ordered a GoPro Hero 2 from mpgear.com in early November.

The Good:
Came with a free spare battery ($20 value)
10% off coupon worked so I received an extra $30 off my order.
Free Shipping

The Bad:
Shipped out 3 weeks after the estimated delivery time on
product page.

All things considered, I would shop at Mountains Plus again if I got another sweet deal - I did save $50 on a product that's new on the market. Be ready to wait a while for presale items, though."

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1/5

posted Nov-30-2011

"MOUNTIAN PLUS sales product they DO NOT HAVE IN STOCK! And they give you dates that keep running. So it is like who knows!!!! If the price is to good to be true, it is from these guys.

And forget emailing them they never respond to them."

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5/5

posted Oct-14-2011

"I ordered a Gopro camera recently and to my dismay found out that it was being shipped to the wrong address. Don't know whose mistake it was but (it was probably mine since I was shipping it to another address) and I called customer service and they quickly resolved the issue with UPS and even emailed me that it was fixed and waived a $12 fee. I spoke with Doug in customer service and was really impressed with his professionalism and follow through. The camera by the way is estimated to arrive even earlier than promised. I'm completely satisfied and would recommend shopping at Mountain Plus "

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2/5

posted Jun-01-2011

"Placed an order using a valid coupon code for 10% off; seller would called me later to say he wouldn't honor coupon as the advertised price was already discounted. I canceled my order, but felt misled by the merchant."

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5/5

posted Apr-30-2011

"I bought Inov-8 trail runners from mpgear.com
After a few days I was told they were out of stock. They back-ordered them and I still got them in reasonable time. So, overall, no problems."

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1/5

posted Oct-01-2010

"After a week of no action on this order - I've canceled it. They booked this order knowing that the item was out of stock and back ordered. I was not informed of that until I called them - they did not respond to email. I was told to call back after a week - I did so and still no stock but I was promised an immediate call back to provide timeliness of fulfilling order. GOT NOTHING!!! Order canceled - will not be back. The price was great but no product - easy to offer a great price on things you don't have in stock....Geeezzz!!"

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5/5

posted Apr-26-2010

"Excellent service and price, and _fast_ processing and delivery.

I was looking for a tent, and had ordered from another shop, who subsequently got back to me 3 days later to tell me they couldn't get it any more. I quickly found Mountains Plus had the tent listed for not much more than the original order (including a free footprint, which is what I wanted). I wanted to be sure they had it in stock, so I used their integrated support chat service: they responded within a few seconds, verified that it was in stock, and answered other questions I had: they definitely knew their stuff. I ordered the tent, and got a confirmation online within 90 minutes that the order had been fulfilled and posted. It arrived two days later. And that was using their free ground shipping from WA to CA."

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5/5

posted Dec-07-2009

ResellerRatings.com TOP REVIEWER!

"Do not hesitate to order from this store. Excellent communication. When I emailed them to ask if they have item in stock, the reply came back within 1/2hour. And when asked when I order will be shipped, they promised the next day. I received my order with in 2-day - Wow!
Before I place my order, I have searched low and high on the web, but Mountains Plus has the best deal. Free shipping with additional 10% for the holiday shoppers."

This review was modified by knguye11 on December 07 2009 04:30:50 PM

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5/5

posted Mar-30-2009

"Before I order my backpack from them, I did a search online for reviews. I couldn't find too many. But I still want to give it a try. What a surprise! The shipping is fast... the item is exactly as it was described. The price is much lower compared to other websites, even cheaper than Amazon. The contact is fast. I ever send an email to the store, they got back to me within two hours..nice transaction.... recommended"

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