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"Excellent. Quality was terrific and seervice prompt and efficient. Product was well packed."
"arrived in a timely manner. Well packed. No negative issues with this purchase."
"Very pleased with product and delivery time."
"I enjoyed looking through morethanteak.com's web site and found it easy to use. When I had a question on cushion size, I contacted a representative who was able to help me quickly and efficiently. Overall a great experience."
"I placed an order with Morethanteak.com on a Friday for an outdoor sofa. It was advertised on sale (stating the price and the amount you save, on the website) and I was very excited to get this item. Seven days later, I received a call from Maria who said that there had been an error made in pricing and if I wanted the item I would have to pay an extra $900!!!! If I didn't want to pay that amount then they would cancel my order. I was shocked. I tried to explain to her how extremely unethical that was but it did no good. I asked for a call back from the owner. Later that day, the owner (Jennifer) called me to discuss and said "sometimes typographical errors occur" and she would refund my order. Once again, no resolution offered except to cancel the order I placed and paid for. I can't believe a company can get away with false advertising like this. Please be extremely weary of ordering from this company."
"Great online shopping experience"
"I am the property manager for a high end, luxury estate on the Big Island of Hawaii. My clients are high level individuals with exquisite taste and demanding expectations. With an extensive landscaping remodel in the works led by a leading, national treasure landscape architect, combined with the Island's best landscape team, the perfect complimentary outdoor furniture had to be found. I did the initial reserach simply by typing in Kingsley-Bate, and the More Than Teak website link clearly indicating a sale was in the works was the first site to come up. It took be exactly 5 minutes to find the pieces I needed as their website is so finely categorized, right to "order" and I was done in less than 10 minutes. I immediately received a confirmation email with an order number and delivery timelines. Unexpectedly because we live in Hawaii, the free shipping did not apply and I was informed via a personal email from an individual (within 48 hours), who has remained very proactive and communicative since in finding another way to get the furniture here to Hawaii. Being we are out in the middle of the Pacific Ocean it is not highly unusual to have shipping challenges. The difference in this situation was that the More Than Teak representative simply did not leave it at that; they found alternatives for getting the best shipping rates and delivery timelines through other sources. We now have a plan and the furniture is on its way to Hawaii!"
"Our products finally arrived. Great work More than Teak with your recommendations!"
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