1/5

posted May-10-2012

"AWFUL EXPERIENCE!!! DO NOT BUY FROM THIS COMPANY!!!!!!!! I ordered some products and they got lost in the mail and finally found and redelivered. I contacted this company (which is only by email since there's no telephone #) and Cheryle emailed me back stating she was going to charge me another shipping fee. I called UPS and they said they would waive the redelivery charge but Moose R Us would have to call since it's their account. I contacted Cheryle back and asked her to please do this. I gave her the phone # of the person she needed to speak to. She said she would not do so that she had already charged my credit card and wasn't refunding. I have NEVER had this bad of customer service. I will not purchase from her again and i WILL get the word out. "

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Apr-23-2012

"One of my favorite sellers on the internet.
Having owned an interior design store for 35 years, We're extremely happy with the customer service and fast shipping of no less than 28 orders in the last 60 days.
With so many websites drop shipping these days, it's nice to find one that stocks everything on the site and ships the same day or the next.
Cheryle and her employees bend over backwards to make sure things go smooth as silk when ordering and if there is an issue with a lost or broken item. It's just a matter of an email and it's handled with the utmost speed and professionalism.

You can't go wrong ordering from Moose-R-us.com, I know after hunting for a reliable and curtious company for many years, I feel like I'm home now.

Thanks to Moose-R-Us.com, My business has grown tremendously and will continue in the future.

THANK YOU SO MUCH! "

This review was modified by 32candles on April 23 2012 05:40:32 PM

comment! report?

Is this review?… Helpful (1) Cool Share

5/5

posted Apr-21-2012

"LOVE THIS WEBSITE! Customer service is awesome. Cheryle went above and beyond getting my items to me safely and EXACTLY as described. Great company to deal with and this is now my sixth order!! LOL Always something new and unique. You will NOT be disappointed! "

comment! report?

Is this review?… Helpful Cool Share

1/5

posted Mar-09-2012

"Horrible Horrible Company.
I ordered the cake topper set of beach chairs and a fence and they were two different colors. Pictures of the website and description did not state any of this. This is completely misleading and incredibly dishonest. Would not even do anything about it and the customer service was extremely rude. WARNING DO NOT PURCHASE FROM THESE PEOPLE!"

comment! report?

Is this review?… Helpful Cool Share

1/5

posted Jan-06-2012

"Awful experience with this company. Ordered a product which came to me damaged. Sent a frustrating e-mail about how poorly the packaging was and got a very snide reply from someone, right, called Cheryle. It got worse. Here are some of the comments I received from this unprofessional company: So sorry you were so traumatized over the incident, but we have a drama-proof shipping return service for you. Then they threatened me not to send anymore sarcastic e-mails, which I never did. They said they had no time for my drama and to never contact them again or they would contact my work, report my ip address and the state."

comment! report?

Is this review?… Helpful Cool Share

1/5

posted Sep-09-2011

"I had a very unpleasant experience with Moose-R-Us in which I ordered some decorative lighted willow twigs. The transformer for one went out after it was plugged in once. I emailed Moose-R-Us and they basically told me it wasn't their problem and than I needed to contact the manufacturer. The wholesaler that sold to Moose-R-Us, Darice, is going to make good on this by sending me an entire new light set; something that Moose-R-Us should have probably offered to do right out of the gate, rather than infer that I was the one who broke the light. I have never experienced a retailer so rude. Not the way to do business at ALL!! Darice referred me to one of the other companies they supply so if I ever go looking for cool stuff, that's where I'll go. I will certainly never go to Moose-R-Us again, and I'd highly recommend that anyone else avoid them like the plague if they can. They are very unpleasant have a real "I've got mine, to heck with you" attitude. I was communicating with a woman named Cheryle. If she's not the owner, the owner should fire her, because she's a real piece of work.

"

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Apr-10-2011

"Love this company!

I had a question about their beach chairs, they replied back immediately and also assured me that my order would arrive in plenty of time for my wedding. They were right!

Thank you for providing great customer service and very cool products. I will be back for more!

"

This review was modified by lakeviewregional on April 10 2011 02:10:01 PM

comment! report?

Is this review?… Helpful (1) Cool Share

1/5

posted Jan-13-2011

"Horrible company to do business with! Charge you a month in advance, no telephone number for customer service and emails are returned by an unprofessional clerk that insults and argues with you. I should have googled Moose R Us complaints before I purchased and I would have seen the complaints! "

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Jul-27-2010

"Wonderful selection for refurnishing our cabin at the lake. I had to narrow my selection down to 8 items and they were packed perfectly and very well made. I will be back for more!"

comment! report?

Is this review?… Helpful (2) Cool Share

5/5

posted Oct-23-2008

"I bought 2 candles from there site and they are wonderful. Shipping speed was fast, and shipping price was great. Would buy from again. Very neat store.

Update i bought another 2 candles for someone's birthday and same as last time A+"

This review was modified by AMD4400 on October 26 2009 11:22:14 AM

comment! report?

Is this review?… Helpful (2) Cool Share