1/5

posted Oct-26-2011

"Do not buy from Moore Pet Supplies, they do not keep older parts in supply. I bought a patio pet door 2 years ago. They do not have flaps for the door. They said I would have to buy a new one. I paid $389.00 plus $50.00 shipping. I have an 1990 refrigerator. That I can get parts for it. I do not have to buy a new one. When the old one works. The door works fine. I just needed a new flap. It came off. Same as the refigerator I needed a new seal.They did not say buy a new one. Moorre Pet Supplier said that it is PET1. There are the ones that stopped making the door. They have since discounted using them. They said they where blindsided."

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1/5

posted Sep-10-2011

"My experience with Moore Pet Supply has been disappointing to say the least. They are located on the east coast which is difficult for customers who live on the west coast because of their hours. The customer service hours are limited so that alone presented a challenge for working individuals.

I believe their policies are not clear and customer service is poor. I purchased a pet door and a security bar which I needed ASAP. I ended up spending over $50 for expedited shipping so that I would have the products as needed. I received a package via "2nd day delivery". The label on the package indicated that it weighed 35 lbs. and the size of the box would have held a set golf clubs. I thought it was rather small for a dog door but imagine my surprise when I picked it up and I opened it to only find the security bar which weighed less than 1 lb!

I complained via e-mail because customer service was closed and they responded that I had not read the policy carefully enough. I did not agree but I let it go. I figured lesson learned as my door arrived later in the week (not by 2 day delivery as paid!). I had to make additional purchases of weather stripping to install the door because the weather stripping they provide will not do the job.

So once the door was in, I realized that the "hugely expensive" security bar (because of inflated shipping costs) was too big for the door and I wanted to return it.

I followed their policy requesting an RMA. They gave me a number and directed me to respond to their e-mail, in order to obtain a return label. I did as they requested and have not received a response. They gave me a deadline of 9-25 to return the item. I have still not been issued the return label.

I took the item to UPS on my own to inquire about returning the item. They advised that I would incur additional charges for the postage-another $13.00. I GIVE UP and will not recommend this store to anyone. "

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1/5

posted Mar-08-2011

"A good door... but not perfect -- even after extensive adjustment, my 10-pound dog could "escape" before I modified the latch. But what bothers me is the lack of professionalism with this company. After their web site was down, my wife called to place an order, but the agent was freaking out because their computers were down -- finally told her to call back another day. A couple days later, she tried the web site again, and placed ONE order. Apparently, the processing on the back end got screwed up, and they shipped us TWO doors. So, after a bit of a run-around, office manager Brian agreed to take one back and cover the return shipping (only after I complained enough). Over a month later, still no credit, but the rep Spencer now tells me that they will "split" the shipping charges with me, instead of entirely covering shipping, as Brian first agreed. Now I'm stuck with shipping charges (one way) for a product I never ordered or needed. When I told Spencer that I would write about my experience on the internet, he got very defensive -- not very well trained in customer satisfaction. It's only $15, but why should I be penalized $15 for their mistake?? What ever happened to "the customer is always right"? If $15 is the cost of this small amount of bad publicity, I would think Moore Pet Supplies would have acknowledged their mistake and covered it."

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5/5

posted Feb-26-2011

"I ordered a doggy door from Moorepet that shipped right away and insulates 10x better than my last door! I received great customer service from a friendly staff I will continue to recommend!"

This review was modified by 1984GoldenNugget on February 26 2011 11:48:00 AM

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5/5

posted Feb-06-2011

"I ordered an Ideal VIP Pet door from MoorePet.com. It was drop shipped from the manufacturer within 2 days. I asked several questions via email before ordering and received prompt responses from MoorePet.com. Communication was good and I had no problems at whatsoever. I used a 5% off coupon code which made their price the lowest I could find online. "

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1/5

posted Dec-06-2010

"Worst online shopping experience of my life! The pet door broke after 3 days. They refused to take it back and honor their warranty claiming that it was the responsibility of the manufacturer. Of Ccourse the manufacturer ssid it was the responsibility of Moore Pet Supplies. This is an obsurd run-arround and they know it. Avoid Moore Pet at all cost. Otherwise, it will cost you!"

This review was modified by emkjen on December 06 2010 02:54:06 PM

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2/5

posted Apr-02-2010

"My issue with Moore is about a credit owed. I returned product to them, had been told the credit would be issued within 2-3 weeks. At week 5, I still hadn't received a credit. I called, the guy answering the phone was pretty rude, but said he'd forward it to the accounting dept. As of week 10, I still hadn't received a credit. Called again; the guy who answered was polite; he checked with the accounting dept. who said they would issue the credit that day or the next.

I kind of wonder if they just let credits go in the hope people will forget about them and figure it isn't worth the trouble to pursue them. Not a very honorable way to do business."

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1/5

posted Jan-23-2009

"This merchant will not accept returns or exchanges of anything that has been removed from the box--even if dead on arrival, their shipping error (another's experience) or not as advertised. The 30-day return policy is useless except for a wrong order. I had to dispute my credit card charge. Manufacturer would repair or replace if damaged, but I must pay shipping to return the product and return the substitute product they will send me to fill the hole in my wall left by the DOA/NAA product. Mine was not installable in certain circumstances not revealed in advertising."

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1/5

posted Aug-18-2008

"I will NEVER purchase anything through this company again. I ordered a wall mounted dog door. When it arrived it was much to large. I went thru there procedures which involved getting a RMSA number and paying for overnight shipping thru fed Ex. I then purchased a additional door because I needed it asap and couldn't wait for them to receive the first one and re-ship.
I then receive a email with pictures of a broken door. They claim it was damaged in shipping and that i should go file a claim with fed ex that they won't accept this door back now. Fed Ex shows it was delivered without damamage. I am livid! I am a good customer who feels they are being scammed by this company. I've ordered alot of items on line and have never had this kind of problem. Ever. Do not utilize Moore Pet Supply!"

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1/5

posted Aug-12-2008

"Moore pet has a pattern of removing poor reviews of their products from their website.

I bought a Staywell automatic dog door from them on May 5th 2008, by August 5th I had had 5 of the infra red collar tags fail. Staywell replaced them under warrantee. My review of the door indicating my problems with reliability was removed several times from Moore Pet's website, leaving only older positive reviews.

Just today 8-12-2008 the last review of mine was removed and dates were changed on some older reviews to make it seem as if they were recent.

This indicates a totally fraudulent mindset in the business practices of this company and would warn anyone to stay far far away from this company.


UPDATE: just read the response above from Moorepet. For screen shots proving they delete and modify accurate reviews of their products please cut and paste the URL below into your browser.

http://moorepetreview.homestead.com/index.html

These guys do not stand behind their products, lie and generally engage in poor business practices. There are many good retailers out there, why deal with people like this.

Folks, the issue is not Moorepet's return policy or the quality of the (discontinued by mfgr) product.

The issue is THEY EDIT REVIEWS so you can't trust anything on their site. Please spread the link above and shop at a reliable honest store like Amazon where you can actually get an honest idea of what you're buying."

This review was modified by daveshan on September 26 2009 08:31:13 AM

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