“It is unfortunate that there was an issue with the crediting process. We accepted a return outside of our normal return policy to accommodate the customer's needs and there was an issue with tracking the return.
This customer has been contacted and will be issued a credit immediately. Our standard procedure is to credit customers within 10 to 14 business days from the time that a return is received in our warehouse. This is not a common problem and we encourage customer’s who have issues to contact us so that these issues can be addressed.
Moore Pet Supplies makes every attempt to satisfy our customers and we are the #1 authority on Pet Doors our customer service is our top priority and we attempt to meet all of our customer’s needs.
”
“Moore Pet Supplies does except returns within our policy guidelines. The customer received and installed an item which was later found to be defective. Warranty of products requires parts, repair services etc. that Moore Pet Supplies is not equipped with or authorized to handle.
Moore Pet Supplies always makes every effort to coordinate warranty information to the customer as well as giving a courtesy phone call to the manufacturer to inform them of the customer's problem.
Additionally Moore Pet Supplies advertises all aspects of their products providing literature and text as well as many videos the accurately represent our products. We are dedicated to providing the best customer service and shopping experience for all your pet supply needs.
”
“It is unfortunate that this customer’s opinion of our company has been so negative. Moore pet Supplies is the Internets Pet Door Authority and has been providing the best customer service for 13 years with trained representative’s available 7 days a week. Customer satisfaction is of the utmost importance to us.
This customer had problems with a particular door that is covered under the manufacturer’s warranty. Items covered under warranties are handled by the Manufacturer of the item as we are a distributor. Moore Pet Supplies provided this customer with the manufactures information as well as made calls to the manufacturer on the customer’s behalf. The Manufacture attempted to assist this customer as well even replacing defective tags but, the customer was stilled not satisfied. Moore Pet Supplies assisted this customer in every way possible.
Moore Pet Supplies is dedicated to providing the best customer service and shopping experience for all your pet supply needs. We stand behind our products and policies and are accredited by the Better Business Bureau.
”
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"Do not buy from Moore Pet Supplies, they do not keep older parts in supply. I bought a patio pet door 2 years ago. They do not have flaps for the door. They said I would have to buy a new one. I paid $389.00 plus $50.00 shipping. I have an 1990 refrigerator. That I can get parts for it. I do not have to buy a new one. When the old one works. The door works fine. I just needed a new flap. It came off. Same as the refigerator I needed a new seal.They did not say buy a new one. Moorre Pet Supplier said that it is PET1. There are the ones that stopped making the door. They have since discounted using them. They said they where blindsided."