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Store Rating and Reviews Moon Costumes

Homepage: http://www.mooncostumes.com Shop Now at Moon Costumes
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can respond to customer issues.
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Overall Customer Satisfaction Rating  
Six-Month Rating: 0.00 / 10
Six-Month Reviews: 1
Lifetime Reviews: 2

   


Lifetime Rating: 0.00 / 10
All Stores Avg.: 8.15
2.50 Pricing of Products and Services
0.00 Likelihood of Future Purchases
0.00 Shipping and Packaging
0.00 Customer Service
0.00 Return or Replacement
Show Reviews Read all 2 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
Expand | | |
Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
1407 Maryland Ave  
customer support email:
info@mooncostumes.com
phone:
866-768-1062
customer support:
866-768-1062
business hours (est):
9am-5pm EST Mon-Fri

FAX: 866-768-1062


Trust and Ethics Policy
 Moon Costumes Customer Reviews
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Reviews 1 - 2 of 2
Very Dissatisfied
Reviewer: acomesinc
Click Here to See the Profile for acomesinc

6/29/09 6:22 PM
Never in my 8+ years as a Purchasing Manager have I been treated so poorly by a company I do business with!  
 
I just tried following-up with mooncostumes.com on an important matter and was treated like a piece of trash then hung up on a "customer service rep" who spoke rudely to me, wouldn't let me talk, then just hung up the phone on me!  
 
I simply asked to speak to a cs rep who had emailed me earlier in the day, but the rude woman I spoke to just kept repeating the same thing over and over again like a robot with no personality. No, that's not true...a robot with only 1 personality...RUDE! I tried to explain that I was responding to this person's email about this issue...and that she was being very rude to me. But instead of trying to resolve the issue, I was hung upon?!!!  
 
Is this really how mooncostumes.com does business?!!!  
 
I have made numerous purchases with mooncostumes.com over the past several months... and I am dumbfounded by the way I was just treated. I truly am.  
 
We will NEVER order from mooncostumes.com again... and I strongly suggest that you do not either!

Very Dissatisfied
Reviewer: Twin Mom
Click Here to See the Profile for Twin Mom

1/8/09 3:54 PM
I ordered a costume for a school function. The wrong size was sent. I contacted company and they told me I could return it even though it was not within timelines. However, they did not adjust the portal so I could get the authorization form. I contacted them again after a vacation break and was told I could not return it. When I told them it was their fault since size was wrong I got the following comment: "No offense, but why are you just getting around to telling us now--it is seven weeks later?" When I indicated that I had been in touch with them, i got no response. I have sent the message two more times. I may be stuck with a costume that is the wrong size but I will never order from them again. I did take offense.

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