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posted May-17-2012 
![Share](javascript:share_rating({"review_body":"I was very pleased to find some pens on their site that weren\u0027t available elsewhere.","link":"http:\/\/www.resellerratings.com\/store\/Montgomerypens_com\/comment\/1549728#comment1549728","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Montgomerypens_com.jpg","store_name":"Montgomerypens.com","username":"JanetCollins","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The pens were exactly as described and pictured. I was truly pleased with the quality and prompt lightening fast shipping.","link":"http:\/\/www.resellerratings.com\/store\/Montgomerypens_com\/comment\/1506921#comment1506921","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Montgomerypens_com.jpg","store_name":"Montgomerypens.com","username":"cindyburgener","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great! Everything worked just fine!","link":"http:\/\/www.resellerratings.com\/store\/Montgomerypens_com\/comment\/1504209#comment1504209","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Montgomerypens_com.jpg","store_name":"Montgomerypens.com","username":"miikkalassila","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent customer service. Had to return my order, they helped promptly, at no cost to me, and issued a full refund. I will definitely buy from them again without hesitation.","link":"http:\/\/www.resellerratings.com\/store\/Montgomerypens_com\/comment\/1468809#comment1468809","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Montgomerypens_com.jpg","store_name":"Montgomerypens.com","username":"b363","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have bought more than 10 pens from Mongomery Pens this year to fill some holes in my collection. The service has always been top notch. The one time they didn\u0027t have an item, they were very quick to let me know & an alternate item was agreed to. I will continue to purchase from them.","link":"http:\/\/www.resellerratings.com\/store\/Montgomerypens_com\/comment\/1458335#comment1458335","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Montgomerypens_com.jpg","store_name":"Montgomerypens.com","username":"AlwaysCross","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I found some difficult to find items on this site. The service was very good and I plan to use them in the future for my writing needs.","link":"http:\/\/www.resellerratings.com\/store\/Montgomerypens_com\/comment\/1302455#comment1302455","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Montgomerypens_com.jpg","store_name":"Montgomerypens.com","username":"jerrydcu","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"In general, the efficiency of your system is excellent. My only complaint: a pen showed as in stock was ordered; however, was not delivered and I was notified that it was not on back order. There was no email to tell me that is was out of stock and I did not have the option to cancel my entire order. In my case, it was important to know upfront.","link":"http:\/\/www.resellerratings.com\/store\/Montgomerypens_com\/comment\/1300323#comment1300323","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Montgomerypens_com.jpg","store_name":"Montgomerypens.com","username":"Kenpen","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Order was acknowledged quickly and shipped promptly. Currently stationed overseas and Montgomery Pens had no problem shipping to an APO address. I\u0027m very satisfied! Thank you!","link":"http:\/\/www.resellerratings.com\/store\/Montgomerypens_com\/comment\/1262067#comment1262067","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Montgomerypens_com.jpg","store_name":"Montgomerypens.com","username":"APO96338","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Speed of shipping is outstanding, the only suggestion I have is to add a little packing material so the items don\u0027t move around.","link":"http:\/\/www.resellerratings.com\/store\/Montgomerypens_com\/comment\/1261007#comment1261007","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Montgomerypens_com.jpg","store_name":"Montgomerypens.com","username":"dgirdlestone","rating":"5"}, "single");){kind=link}
"I ordered 7 refills (5 of one type and 2 of another) from Montgomerypens.com and received 5 incorrect refills. I tried to call after normal business hours and the phone simply rang and rang with no answer or voice mail. This was my first time purchasing from them, so this lack of any type of after-hours answering system concerned me, so I decided to submit a request for replacement / exchange via their website and also by email rather than wait and try to call again the next morning. I was very happy when they responded via email first thing the next morning with an apology for the mistake followed by a shipment notification for the correct refills. Anyone can make a mistake. It's how you deal with those mistakes that's important and defines your level of commitment to the customer and to providing great customer service. In my opinion, Montgomery Pens handled this mistake in the best possible way - with outstanding customer service! I will do business with them again."