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253 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/Monro","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Monro.jpg","store_name":"Monro.com","store_rating":"7.50","total_reviews":"253"}, "store");)
reply posted Jun-10-2013 “We're sorry for the inconvenience. Will email for details so we can follow up with the store. When you made your appointment did you tell the scheduler that it was for a state inspection? We try to have a state inspector available during at all times, but in a handful of stores this is not possible.”
reply posted Jun-10-2013 “We're sorry that we were not able to repair your car in one visit, for the slow response to your complaint, and for the overall disappointing customer service. We will email for the details of your visit and follow up with you. Thanks.”
reply posted Jun-10-2013 “We apologize that our manager hung up on you. That was inexcusably rude. No matter how busy we are we should be able handle a phone call quickly and courteously. We will email for more information.”
reply posted Jun-04-2013 “We’re sorry that your engine leaked oil after an oil change at one of our shops. We apologize for the inconvenience and the mess and will make this right. We are especially concerned that you contacted our customer service department and did not receive the help you needed. If you would email back with your name, contact information, the name and address of the Monro shop you visited, date of oil change, and if possible the invoice number, we will be sure that customer service helps you.
When we recommend repairs or other services, our techs and their supervisors follow Motorist Assurance Program Guidelines: http://www.motorist.org/the-map-process. MAP member automotive companies provide evidence-based recommendations and up-front cost estimates. For example, with brake pads, we will tell you the exact amount of wear that is left on the pads and a cost to replace them. Our store manager, or an assistant manager, will explain whether a repair is “required” or “suggested.” If they did not use these terms, follow these guidelines, or if they pressured you in any way, we’d like to know.”
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![Share](javascript:share_rating({"review_body":"Great service and excellent customer service.","link":"http:\/\/www.resellerratings.com\/store\/Monro\/review\/3038525#comment3038525","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Monro.jpg","store_name":"Monro.com","username":"jbtw020692","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Not happy...appointment made and no licensed staff available at time of appointment...returned next day at they tried to overcharge for a state inspection, and only adjusted invoice after much protest.","link":"http:\/\/www.resellerratings.com\/store\/Monro\/review\/3033075#comment3033075","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Monro.jpg","store_name":"Monro.com","username":"Swiss18","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They always do a great job and are always friendly.","link":"http:\/\/www.resellerratings.com\/store\/Monro\/review\/3023441#comment3023441","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Monro.jpg","store_name":"Monro.com","username":"atkinsona44","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Friendly atmosphere, quick service, reasonable pricing","link":"http:\/\/www.resellerratings.com\/store\/Monro\/review\/3016463#comment3016463","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Monro.jpg","store_name":"Monro.com","username":"danf0039","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have already sent an email to the corporate contact email and not a single person has even bothered to contact me. My experience with this company has been terrible. I had to wait over 5 hours for my vehicle to be finished. It started out fine but they did not fully inspect the brakes so they did not order the correct parts three times!!! I felt so insecure about the safety of my vehicle, I had to have the brakes reinspected elsewhere. Very disappointed with this company and lack of follow up with customers. ","link":"http:\/\/www.resellerratings.com\/store\/Monro\/review\/3014181#comment3014181","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Monro.jpg","store_name":"Monro.com","username":"valr84","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Store Manager was very rude to me indicating he had other customers..(who am I?) He said he didn't want my business and hung up on me.","link":"http:\/\/www.resellerratings.com\/store\/Monro\/review\/3008623#comment3008623","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Monro.jpg","store_name":"Monro.com","username":"monroe1","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Highly recommend!! Excellent service, Quick but thorough!","link":"http:\/\/www.resellerratings.com\/store\/Monro\/review\/3002169#comment3002169","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Monro.jpg","store_name":"Monro.com","username":"udaman3","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They did a wonderful job on my car and gave me great advice on future repairs my car may need. Will definitely return.","link":"http:\/\/www.resellerratings.com\/store\/Monro\/review\/3001791#comment3001791","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Monro.jpg","store_name":"Monro.com","username":"Zackbangs41","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Did the work at the scheduled time and I am satisfied with the work.","link":"http:\/\/www.resellerratings.com\/store\/Monro\/review\/2989009#comment2989009","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Monro.jpg","store_name":"Monro.com","username":"mgfarr","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Location was clean and neat for a shop. They were organized and professional. Shop took care of my needs 100% and then some. Work done was explained in detail and also gave recommendations to help prevent future issues. This shop location is the best shop out of the 5 shop locations located around my home.","link":"http:\/\/www.resellerratings.com\/store\/Monro\/review\/2988075#comment2988075","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Monro.jpg","store_name":"Monro.com","username":"tommdogg86","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Stated we need expensive work WE DID NOT NEED( per our Manufacturer). We had an oil change during the same visit.....Monro installed the incorrect filter causing oil leakage and the need to have the work done again by the Dealer.<br>Monro's Customer Service Department IS NOT INTERESTED in Customer Satisfaction at all.","link":"http:\/\/www.resellerratings.com\/store\/Monro\/review\/2987359#comment2987359","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Monro.jpg","store_name":"Monro.com","username":"mielkesmanor","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent customer service!","link":"http:\/\/www.resellerratings.com\/store\/Monro\/review\/2970857#comment2970857","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Monro.jpg","store_name":"Monro.com","username":"jnckuhn","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have used this shop for many years and trust that I am being given accurate information and not being ripped off. As a woman, I have been taken advantage of at other automotive shops but have received excellent customer care and respect at Monroe.","link":"http:\/\/www.resellerratings.com\/store\/Monro\/review\/2969235#comment2969235","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Monro.jpg","store_name":"Monro.com","username":"ProfApril","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had a great experience when I went to the clay, ny location. They were very helpful.","link":"http:\/\/www.resellerratings.com\/store\/Monro\/review\/2968541#comment2968541","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Monro.jpg","store_name":"Monro.com","username":"kirpow","rating":"5"}, "single");){kind=link}
"This facility has very curtious and pleasant workers. They explained everything to me and had my car ready at the time they said it would be ready. It was a very good experience!"