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"Website allowed comparisons with other monitors and specifications of each. Some links to independent reviews of monitors were also available.
I ordered and promptly received an outstanding flat panel monitor, in perfect condition, without any sales personnel intervention being needed.
Overall, this purchase experience was definitely superior to other on-line purchases I have made. I highly recommend MonitorsDirect as a source for computer monitors. "
"When I placed the order for Viewsonic 20" LCD, the website shows it as in stock. After 2 hours, I got Back Order email. Today, I got the cancallation email stating it is a price mistake. Their inventory system is inaccurate and their pricing system is a mess. Watch out!"
"I ordered my LCD monitor from MonitorsDirect because I was concerned about the possibility of dead pixels and they have the best return policy around. They had a great price on an excellent monitor with a free shipping special. Fortunately my monitor had no dead pixels, something I was able to confirm using MonitorsDirect's own monitor testing tools on their website. (Most merchants don't even want to talk about the possibility of dead pixels on LCD monitors, while in contrast MonitorsDirect provides you with the tools to determine if you have any.) My monitor shipped the morning after I ordered it late one night, and it arrived three business days after it shipped -- despite my using free shipping and it being Christmas week. I wouldn't order a monitor from anyone else now. "
"Well-organized website with very useful pre-purchase resources. Prices are very good and if you catch specials, great! Personal follow-up by email to ensure satisfaction and safe delivery are a very nice touch. Would highly recommend this company to others!"
"I first found this site searching for a fair price and good selction for an LCD monitor. I had specific space issues to deal with and their sales staff was patient and helpful in finding the correct product for my needs/ budget. UPS then proceeded to lose the monitor. The concern and ultimate soltion to satisfying me regarding this purchase was more than I asked for in compensation for time lost and well beyond anything I would have expected.This company puts SERVICE/ CUSTOMER SATISFACTION above everything else and puts anyone else selling this merchandise on-line to shame. I would never consider going anywhere else. VERY VERY IMPRESSIVE....10 stars on a 5 pt. scale."
"I didn't like the idea of buying a monitor via the internet. Since local stores didn't stock the Mitsubishi DP2070, I had no choice. I decided to take a chance with MonitorsDirect.com after reading the excellent reviews about them on ResellerRatings.com I placed my order on Friday morning, it arrived Tuesday afternoon in S.Florida! The monitor looks beautiful and works perfectly! I placed two calls to their customer support number for questions after I completed my order. Both calls were handled with care and courtesy. Order with confidence. When I need another monitor, it'll be MonitorsDirect.com once again. Keep up the great work!"
"Placed an order for 3 Samsung 172X models on September 30th and had to wait until October 4th to verify the order over the phone with one of their representatives.
As of October 6th, my order still has not been charged nor fulfilled and the item is now out of stock with no word from MonitorsDirect. Laughably, MonitorsDirect is still running their "today's special" on an out-of-stock item.
I think that MonitorsDirect has forgotten that their "Risk Free Guarantee" ONLY works if their customer actually receives the item(s) AND if their customer service actually provides responsive service - neither of which was evident with my still "pending" order (pending cancellation that is)."
This review was modified by emua on October 18 2004 10:03:31 AM
"I got my monitor 5 days after ordering, arived safely, and the LCD had no dead pixles. Store has a great return policy (not that I tried it) plus you can extend your warenty for a reasonable cost. Prices where excelent (about 50 below anyone else), but I had to pay tax in Wisconsin even though they are based in californa. They are great about showing shipping costs before checking out, but I was surpized by the tax halfway though checkout, would be nice if they showed it upfront. But don't let this one little thing stop you, this is a great company."
"WARNING: IF you don't want GREAT selection, GREAT prices, GREAT customer support and Accurate shipping information, DO NOT BUY from Monitors Direct.
Need I say more. I do a fair amount of shopping on the Internet and overall I have been satisfied. However MONITORS DIRECT by far is the best company I have ever dealt with. Buy with confidence!"
This review was modified by case31212 on January 23 2003 06:01:12 AM
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![Share](javascript:share_rating({"review_body":"When I placed the order for Viewsonic 20\u0022 LCD, the website shows it as in stock. After 2 hours, I got Back Order email. Today, I got the cancallation email stating it is a price mistake. Their inventory system is inaccurate and their pricing system is a mess. Watch out!","link":"http:\/\/www.resellerratings.com\/store\/MonitorsDirect\/comment\/151541#comment151541","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MonitorsDirect.jpg","store_name":"MonitorsDirect","username":"cs120ban","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered my LCD monitor from MonitorsDirect because I was concerned about the possibility of dead pixels and they have the best return policy around. They had a great price on an excellent monitor with a free shipping special. Fortunately my monitor had no dead pixels, something I was able to confirm using MonitorsDirect\u0027s own monitor testing tools on their website. (Most merchants don\u0027t even want to talk about the possibility of dead pixels on LCD monitors, while in contrast MonitorsDirect provides you with the tools to determine if you have any.) My monitor shipped the morning after I ordered it late one night, and it arrived three business days after it shipped -- despite my using free shipping and it being Christmas week. I wouldn\u0027t order a monitor from anyone else now.<br>","link":"http:\/\/www.resellerratings.com\/store\/MonitorsDirect\/comment\/114602#comment114602","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MonitorsDirect.jpg","store_name":"MonitorsDirect","username":"jrbmanjr","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Well-organized website with very useful pre-purchase resources. Prices are very good and if you catch specials, great! Personal follow-up by email to ensure satisfaction and safe delivery are a very nice touch. Would highly recommend this company to others!","link":"http:\/\/www.resellerratings.com\/store\/MonitorsDirect\/comment\/64962#comment64962","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MonitorsDirect.jpg","store_name":"MonitorsDirect","username":"DaxK","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Purchased Qty. 2 Planar 15\u0022 Touch-Screen LCD Flat Panel Monitors.","link":"http:\/\/www.resellerratings.com\/store\/MonitorsDirect\/comment\/54531#comment54531","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MonitorsDirect.jpg","store_name":"MonitorsDirect","username":"RMSDental","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I first found this site searching for a fair<br>price and good selction for an LCD monitor.<br>I had specific space issues to deal with and their<br>sales staff was patient and helpful in finding<br>the correct product for my needs\/ budget.<br>UPS then proceeded to lose the monitor.<br>The concern and ultimate soltion to satisfying<br>me regarding this purchase was more than I asked<br>for in compensation for time lost and well<br>beyond anything I would have expected.This<br>company puts SERVICE\/ CUSTOMER SATISFACTION<br>above everything else and puts anyone else<br>selling this merchandise on-line to shame.<br>I would never consider going anywhere else.<br>VERY VERY IMPRESSIVE....10 stars on a 5 pt. scale.","link":"http:\/\/www.resellerratings.com\/store\/MonitorsDirect\/comment\/66880#comment66880","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MonitorsDirect.jpg","store_name":"MonitorsDirect","username":"emtrey","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I didn\u0027t like the idea of buying a monitor via the internet. Since local stores didn\u0027t stock the Mitsubishi DP2070, I had no choice. I decided to take a chance with MonitorsDirect.com after reading the excellent reviews about them on ResellerRatings.com I placed my order on Friday morning, it arrived Tuesday afternoon in S.Florida! The monitor looks beautiful and works perfectly! I placed two calls to their customer support number for questions after I completed my order. Both calls were handled with care and courtesy. Order with confidence. When I need another monitor, it\u0027ll be MonitorsDirect.com once again. Keep up the great work!","link":"http:\/\/www.resellerratings.com\/store\/MonitorsDirect\/comment\/118380#comment118380","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MonitorsDirect.jpg","store_name":"MonitorsDirect","username":"MaXGTS1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Placed an order for 3 Samsung 172X models on September 30th and had to wait until October 4th to verify the order over the phone with one of their representatives. <br><br>As of October 6th, my order still has not been charged nor fulfilled and the item is now out of stock with no word from MonitorsDirect. Laughably, MonitorsDirect is still running their \u0022today\u0027s special\u0022 on an out-of-stock item.<br><br>I think that MonitorsDirect has forgotten that their \u0022Risk Free Guarantee\u0022 ONLY works if their customer actually receives the item(s) AND if their customer service actually provides responsive service - neither of which was evident with my still \u0022pending\u0022 order (pending cancellation that is).","link":"http:\/\/www.resellerratings.com\/store\/MonitorsDirect\/comment\/164059#comment164059","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MonitorsDirect.jpg","store_name":"MonitorsDirect","username":"emua","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I got my monitor 5 days after ordering, arived safely, and the LCD had no dead pixles. Store has a great return policy (not that I tried it) plus you can extend your warenty for a reasonable cost.<br>Prices where excelent (about 50 below anyone else), but I had to pay tax in Wisconsin even though they are based in californa. They are great about showing shipping costs before checking out, but I was surpized by the tax halfway though checkout, would be nice if they showed it upfront. But don\u0027t let this one little thing stop you, this is a great company.","link":"http:\/\/www.resellerratings.com\/store\/MonitorsDirect\/comment\/93053#comment93053","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MonitorsDirect.jpg","store_name":"MonitorsDirect","username":"SenorSalsa","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"WARNING: IF you don\u0027t want GREAT selection, GREAT prices, GREAT customer support and Accurate shipping information, DO NOT BUY from Monitors Direct.<br><br>Need I say more. I do a fair amount of shopping on the Internet and overall I have been satisfied. However MONITORS DIRECT by far is the best company I have ever dealt with. Buy with confidence!","link":"http:\/\/www.resellerratings.com\/store\/MonitorsDirect\/comment\/62491#comment62491","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MonitorsDirect.jpg","store_name":"MonitorsDirect","username":"case31212","rating":"5"}, "single");){kind=link}
"Website allowed comparisons with other monitors and specifications of each. Some links to independent reviews of monitors were also available.
I ordered and promptly received an outstanding flat panel monitor, in perfect condition, without any sales personnel intervention being needed.
Overall, this purchase experience was definitely superior to other on-line purchases I have made. I highly recommend MonitorsDirect as a source for computer monitors.
"