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"The following is an exact copy of a letter I sent to Monarch after dealing with them recently.
[Dear Sir,
First of all let me give you my order #43081 and name, John Hall. I wanted to do that so that you can easily verify that what I am about to say is true.
I bought my system back in October of 2001. I asked for and received both a WinXP OS and a Plextor CD drive. Along with my system came the Roxio software package which I opened and installed. There was no warning of any kind that the software (Plextor Manager 2000, to be exact) would cause me any trouble. (I highly recommend that you consider including a warning in the future) I do not know exactly why, but my system continued to function well until a few days ago. At that time I received an error message stating that my NTFS.sys was corrupted and that windows had traced the problem back to my Plextor drive. I went to their website and discovered that I should never install Plextor Manager 2000 on a WinXP OS. Alas, I had already done so.
At this point I called your Tech Support team and asked for help. The problem was, I'm sure, made much more difficult by the fact that I know next to nothing about DOS operations, or the installation of operating systems. Your staff where polite, curtious, positive to a fault, and knowledgeable. One gentleman in particular was nothing short of a saint. I called repeatedly throughout the day for three days in a row. I always asked for him by name. He stuck with me, and treated me with respect, even when I know things where getting frustrating. His name is Duane, and he is a credit to your company. My system is now up and running again and I am certain that without his help I would be smashing it to pieces with a ball pin hammer right about now.
I will now go out of my way to encourage anyone I know to buy from your company, and I will also go to any consumer websites that I can find and give your company a shining review. The value and service you have provided me is truly remarkable. Thank you Monarchcomputer, your Tech team, and especially Duane.
John Hall]
They really did take good care of me. In addition to the above information it should also be added that during the course of correcting my problems I discoverd that one of my memory (RAM) sticks had gone bad. I called back a few days after my system was up and they quickly gave me a RMA number so that I could return the bad memory to be tested. I haven't sent it back yet but will be shortly."
"Except for one other machine, I have build all of my computers from scratch and am well acquainted with the associated problems.
I've read a lot of comments about components not working on computers built by Monarch.
People need to be aware that when you spec your own system from parts, it's your responsibility to know what you are ordering and whether any component compatibility issues exist. Otherwise the ONLY way to guarantee a conflict free machine is to buy one that's pre-configured by the vendor.
That said, this is an excellent company to do business with as long as you have the capicity for two simple things, good communication skills and patience.
It's a smaller company that is experiencing some "growing pains" as their sales volume increases. Most of their orders are still tracked and handled via paperwork and some of the problems are nothing more than a misread, hand written, note on an invoice.
On Nov. 7 I spec'd and ordered a custom built dual AMD workstation running Windows XP Pro. Lian-Li PC 70 case, 400W PS, Tyan 2460 MB, Dual AMD 1600+ CPUs, 1 GB RAM, Elsa GLoria III, 40GB HDD, USR Modem, SB Live 5.1. For a minimal $68.00 charge I decided to have them put it together instead of ironing the bugs out by myself. 8 days later I realized I had made a error in my choice of a graphics card. A simple email and follow-up phone call was all that was required. Was there a change order charge? Of course, and rightly so. The machine had already been built. It had to be un-boxed, put back on the line, old card and drivers removed and put back into stock, new card pulled from stock, installed, new drivers installed, burned in and tested again, then re-packaged for shipping. They're entitled to the $25.00. They earned it.
There was a minor mix up on the billing, double charge. Again, a simple email and follow-up call fixed it in one day.
The last problem was a shipping mix up due to illegible paperwork. They sent me the wrong machine. After "calmly" explaining the problem, they jumped through hoops to straighten it out ASAP. Before shipping my workstation they re-tested it which was fortunate because it wouldn't get past POST. They installed, and removed, 4 motherboards before getting one that worked properly. Was it their fault? No. Apparently Tyan's QC isn't up to snuff. Put the blame where it is due.
In spite of all this, I received my machine within the time-frame laid out in their contract. The only other problem was with the Plextor CDRW that I ordered. That, however, was my fault. Unlike another reviewer here, I immediately went to Plextor's website and found a compatibility issue with my CDRW and Windows XP, as is often the case with any new OS. So, I knew not to install the supplied software.
I have been using my new workstation for the last 4 months without so much as a hiccup. It posted the fastest benchmark score to date for the CAD application that I use and has been rock stable. An excellent product and exceptional workmanship.
Treat these people like human beings and they will bend over backwards to accomodate you. Rant and rave like an idiot and, well.... I wouldn't help you either.
I will be purchasing from this company again and will continue to do business with them in the future. I have also recommended them to several of my colleagues and acquaintences.
Frank Trykoski Acchitectural and Mechanical Designer "
"Awesome Service and attention. Sterling really worked to help me out. I needed the parts in 2 days he got them shipped out the next day with overnite shipping and a he upgraded my processor free of charge because they were out of the one i ordered and it would have taken longer to redo the order. Incredible service. Highly recommended!!!!"
"Excellent service. I ordered parts for my computer w/ 2-3 day priority shipping and it arrived in 2 days, no delay. I even accidentally burnt out the processor (my first time putting together everything from the motherboard up) and they agreed to waive the $50 exchange fee. Awesome tech support service, and call-in service in general. I'll definitely be looking to Monarch when I upgrade :D"
"Well I just order my pc from then and waiting to see. Sales man was very nice. I ordered the 1.8a P4 and hope to get it. I will be checking for that. I hope to get it in 2 weeks or so. Will post results later. Well got it and it is awsome. Excellent crafmanship. They take there time in putting this together. All the wires are run nicely and tied up. I am going to manarch all the time and have told everybody about them. Great job MONARCH."
"I ordered a home computer system from the completely built, very nice service and well constructed. Even recived a phone call on a few reccomendations on things for the system. arrived in working order and am very happy with the price/service. I would def. reccomend them"
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posted Mar-12-2002 
![Share](javascript:share_rating({"review_body":"The following is an exact copy of a letter I sent to Monarch after dealing with them recently.<br><br>[Dear Sir,<br><br>First of all let me give you my order #43081 and name, John Hall. I wanted to do that so that you can easily verify that what I am about to say is true.<br><br>I bought my system back in October of 2001. I asked for and received both a WinXP OS and a Plextor CD drive. Along with my system came the Roxio software package which I opened and installed. There was no warning of any kind that the software (Plextor Manager 2000, to be exact) would cause me any trouble. (I highly recommend that you consider including a warning in the future) I do not know exactly why, but my system continued to function well until a few days ago. At that time I received an error message stating that my NTFS.sys was corrupted and that windows had traced the problem back to my Plextor drive. I went to their website and discovered that I should never install Plextor Manager 2000 on a WinXP OS. Alas, I had already done so.<br><br>At this point I called your Tech Support team and asked for help. The problem was, I\u0027m sure, made much more difficult by the fact that I know next to nothing about DOS operations, or the installation of operating systems. Your staff where polite, curtious, positive to a fault, and knowledgeable. One gentleman in particular was nothing short of a saint. I called repeatedly throughout the day for three days in a row. I always asked for him by name. He stuck with me, and treated me with respect, even when I know things where getting frustrating. His name is Duane, and he is a credit to your company. My system is now up and running again and I am certain that without his help I would be smashing it to pieces with a ball pin hammer right about now.<br><br>I will now go out of my way to encourage anyone I know to buy from your company, and I will also go to any consumer websites that I can find and give your company a shining review. The value and service you have provided me is truly remarkable. Thank you Monarchcomputer, your Tech team, and especially Duane.<br><br>John Hall]<br><br>They really did take good care of me. In addition to the above information it should also be added that during the course of correcting my problems I discoverd that one of my memory (RAM) sticks had gone bad. I called back a few days after my system was up and they quickly gave me a RMA number so that I could return the bad memory to be tested. I haven\u0027t sent it back yet but will be shortly.","link":"http:\/\/www.resellerratings.com\/store\/Monarch_Computer_Systems\/comment\/40629#comment40629","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Monarch_Computer_Systems.jpg","store_name":"Monarch Computer Systems","username":"9letter","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":" Had the best price on Lian-Li PC-60 and Enermax power supply. Received them sooner than I expected.","link":"http:\/\/www.resellerratings.com\/store\/Monarch_Computer_Systems\/comment\/40675#comment40675","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Monarch_Computer_Systems.jpg","store_name":"Monarch Computer Systems","username":"jerryg31287","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Except for one other machine, I have build all of my computers from scratch and am well acquainted with the associated problems.<br><br>I\u0027ve read a lot of comments about components not working on computers built by Monarch.<br><br>People need to be aware that when you spec your own system from parts, it\u0027s your responsibility to know what you are ordering and whether any component compatibility issues exist. Otherwise the ONLY way to guarantee a conflict free machine is to buy one that\u0027s pre-configured by the vendor.<br><br>That said, this is an excellent company to do business with as long as you have the capicity for two simple things, good communication skills and patience. <br><br>It\u0027s a smaller company that is experiencing some \u0022growing pains\u0022 as their sales volume increases. Most of their orders are still tracked and handled via paperwork and some of the problems are nothing more than a misread, hand written, note on an invoice.<br><br>On Nov. 7 I spec\u0027d and ordered a custom built dual AMD workstation running Windows XP Pro. Lian-Li PC 70 case, 400W PS, Tyan 2460 MB, Dual AMD 1600+ CPUs, 1 GB RAM, Elsa GLoria III, 40GB HDD, USR Modem, SB Live 5.1. For a minimal $68.00 charge I decided to have them put it together instead of ironing the bugs out by myself. 8 days later I realized I had made a error in my choice of a graphics card. A simple email and follow-up phone call was all that was required. Was there a change order charge? Of course, and rightly so. The machine had already been built. It had to be un-boxed, put back on the line, old card and drivers removed and put back into stock, new card pulled from stock, installed, new drivers installed, burned in and tested again, then re-packaged for shipping. They\u0027re entitled to the $25.00. They earned it.<br><br>There was a minor mix up on the billing, double charge. Again, a simple email and follow-up call fixed it in one day.<br><br>The last problem was a shipping mix up due to illegible paperwork. They sent me the wrong machine. After \u0022calmly\u0022 explaining the problem, they jumped through hoops to straighten it out ASAP. Before shipping my workstation they re-tested it which was fortunate because it wouldn\u0027t get past POST. They installed, and removed, 4 motherboards before getting one that worked properly. Was it their fault? No. Apparently Tyan\u0027s QC isn\u0027t up to snuff. Put the blame where it is due.<br><br>In spite of all this, I received my machine within the time-frame laid out in their contract. The only other problem was with the Plextor CDRW that I ordered. That, however, was my fault. Unlike another reviewer here, I immediately went to Plextor\u0027s website and found a compatibility issue with my CDRW and Windows XP, as is often the case with any new OS. So, I knew not to install the supplied software.<br><br>I have been using my new workstation for the last 4 months without so much as a hiccup. It posted the fastest benchmark score to date for the CAD application that I use and has been rock stable. An excellent product and exceptional workmanship.<br><br>Treat these people like human beings and they will bend over backwards to accomodate you. Rant and rave like an idiot and, well.... I wouldn\u0027t help you either.<br><br>I will be purchasing from this company again and will continue to do business with them in the future. I have also recommended them to several of my colleagues and acquaintences.<br><br>Frank Trykoski<br>Acchitectural and Mechanical Designer ","link":"http:\/\/www.resellerratings.com\/store\/Monarch_Computer_Systems\/comment\/40900#comment40900","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Monarch_Computer_Systems.jpg","store_name":"Monarch Computer Systems","username":"Bluedog","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Awesome Service and attention. Sterling really worked to help me out. I needed the parts in 2 days he got them shipped out the next day with overnite shipping and a he upgraded my processor free of charge because they were out of the one i ordered and it would have taken longer to redo the order. Incredible service. Highly recommended!!!!","link":"http:\/\/www.resellerratings.com\/store\/Monarch_Computer_Systems\/comment\/41373#comment41373","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Monarch_Computer_Systems.jpg","store_name":"Monarch Computer Systems","username":"2pr0c","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent service. I ordered parts for my computer w\/ 2-3 day priority shipping and it arrived in 2 days, no delay. I even accidentally burnt out the processor (my first time putting together everything from the motherboard up) and they agreed to waive the $50 exchange fee. Awesome tech support service, and call-in service in general. I\u0027ll definitely be looking to Monarch when I upgrade :D","link":"http:\/\/www.resellerratings.com\/store\/Monarch_Computer_Systems\/comment\/41426#comment41426","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Monarch_Computer_Systems.jpg","store_name":"Monarch Computer Systems","username":"finchmama","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Well I just order my pc from then and waiting to see. Sales man was very nice. I ordered the 1.8a P4 and hope to get it. I will be checking for that. I hope to get it in 2 weeks or so. Will post results later. Well got it and it is awsome. Excellent crafmanship. They take there time in putting this together. All the wires are run nicely and tied up. I am going to manarch all the time and have told everybody about them. Great job MONARCH.","link":"http:\/\/www.resellerratings.com\/store\/Monarch_Computer_Systems\/comment\/41645#comment41645","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Monarch_Computer_Systems.jpg","store_name":"Monarch Computer Systems","username":"darren_j_b","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great company, prompt, fast.<br>I will suggest the vendor to my friends.","link":"http:\/\/www.resellerratings.com\/store\/Monarch_Computer_Systems\/comment\/41717#comment41717","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Monarch_Computer_Systems.jpg","store_name":"Monarch Computer Systems","username":"Trajan","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Speedy delivery, reliable service. Good products. No complaints here. Will use them for future needs.","link":"http:\/\/www.resellerratings.com\/store\/Monarch_Computer_Systems\/comment\/42193#comment42193","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Monarch_Computer_Systems.jpg","store_name":"Monarch Computer Systems","username":"timelinda","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a home computer system from the completely built, very nice service and well constructed. Even recived a phone call on a few reccomendations on things for the system. arrived in working order and am very happy with the price\/service. I would def. reccomend them","link":"http:\/\/www.resellerratings.com\/store\/Monarch_Computer_Systems\/comment\/42291#comment42291","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Monarch_Computer_Systems.jpg","store_name":"Monarch Computer Systems","username":"waldus68","rating":"5"}, "single");){kind=link}
"Had the AMD Athlon MP processors in stock very fast after release. Great price and a 3 year OEM warranty for that low price."