3/5

posted Aug-06-2005

"I bought a lot of items from Voyeurmods, and my first purchase of a D5 pump was fine...shipped promptly. My second purchase consisting of a Storm G4 waterblock, 10 feet of clearfex tubing, 3 sets of metal hose clamps, and a hdpe resevoir was okay, except that it was missing TWO sets of the hose clamps. You would figure that they could get the order right and ship it all, but no. Only received one set of clamps, and now i have to wait until they contact me back. This is irritating.

Update: They finally got back to me, and sent me the missing sets of hose clamps. Later on after I received them, they offered to send me a free Acryllic top for the Storm Waterblock that i also purchased from them. I kindly declined, but it was a good notion. They made an honest effort to keep the customer happy. "

This review was modified by Reinvented on August 16 2005 10:28:24 PM

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1/5

posted Aug-29-2006

"I ordered from their site on Aug 8, they were very fast at seeing my order andvery fast at taking my money out of my account, but thats about it. it has been over 20 days now and i still have no word on my case. They told me the average time for a water cooled case to ship was about 14 days, well that mark has come and gone and all I know is that my "Payment has been recieved". I have tried the e ticket service (many times) and have called and left messages on their machine god knows how many times trying to get information on my order. It is past the point to where I dont want the case anymore I just want my money back. And on an order for more than $500 worth of stuff, and no word from them,needless to say Im pissed. By the end of the week I will be taking further action if they dont return a call or e-mail.

STAY AWAY FROM HERE!!!!"

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1/5

posted Mar-29-2004

"Reading the reseller ratings, i expected an excellent transaction... what i got was the exact opposite. I ordered a dual bay reservoir for my watercooling computer and a few other things.
I received an email that stated that i had order and that it was being processed... so i thought, "great!"
However, I waited a few days and nothing came on my email box - the shipment email never came. I called them and inquired as to the status of my order. They told me that the reservoir was backordered and that they would be receiving it on wednesday (it has been 5 days already and it was monday) and ship it via priority mail instead of fedex ground (basically they told me that they would upgrade my shipping method). then wednesday came and went... no tracking number. i called and they told me it would arrive on friday. i told them to ship it to my home address then instead of my dormitory because of spring break... i wasnt going to be here anymore - they said "ok".
friday came and went, no tracking. saturday, i got a tracking confirmation... from FEDEX... ok they told me priority mail... oh well - they didnt upgrade my shipping method. i clicked to check my tracking... IT WOULDNT LET ME!! according to the guy on the phone, it was because they changed servers or something. I COULDNT EVEN CHECK MY ORDER STATUS ONLINE ON THEIR SITE... it would show that i never had an order with them!! again, servers supposedly.
guess where my order ended up in... my dormitory... even though i repeatedly asked them to send it to my house!
so a RECAP:
- they should display whether something is BACKORDERED.
- they should stick to their word, if they say they will upgrade shipping.. THEY SHOULD DO IT.
- they should have better internal communications... i tell them to ship it somewhere and they ship it elsewhere - stupid!
- they should make sure that their site tells me my order history... and that their tracking numbers should work!!
- lastly, it shouldnt take me almost 3 weeks to receive my order... i dont care what they have to do... they need to improve.

I AM VERY DISAPPOINTED... i shop from crazypc.com, directron.com, allstarshop.com, frozencpu.com, newegg.com... and i must say - this is my WORST experience ever. "

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5/5

posted Dec-15-2003

"Customer support was top quality, it was speedy, as well as very informative...employees displayed much knowledge about the products they sell."

This review was modified by CanadianCoffee on December 15 2003 07:42:33 PM

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5/5

posted Nov-10-2003

"This website is very well laid out, and all the products are top quality. I will definately be purchasing stuff from Voyeurmods.com again."

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5/5

posted Dec-03-2003

"Voyeurmods is the best, 100%! Super case for half the price. Good for the regular or little guy and that's most of US. Thank you very much voyeurmods!"

This review was modified by davidfletcher on November 06 2004 07:48:42 AM

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4/5

posted Nov-09-2004

"Customer Service was great, they just didnt mark the product as back ordered and it was. However they did everything in their power to get it to me ASAP, and it was greatly appreciated. "

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5/5

posted Dec-13-2003

"Fast and courtious service and good prices and good selection of products, easy purchase"

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2/5

posted May-11-2005

"Ordered multiple items. Everything came in a decent time frame. However, my gpu block has the wrong size barbs, making it useless to me. In the combo I decided to down grade my radiator back down to the Black Ice Pro and still have not received my money back. Also, their support desk has been down for the past couple of weeks. I'm going to call customer service and see if everything can be worked out."

This review was modified by pieded on January 09 2006 11:51:27 PM

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1/5

posted Jul-24-2006

"I've had numerous issues with the company from the initial order back in September of 2005 until this very time. They told me that they would build me a custom computer within 3 months. It took more than half a year. When the computer arrived, it was broken and missing several parts that had been purchased according to the contract- namely the motherboard cooler. They agreed to take the computer back and after they received the computer they then told me that I would have to wait for FedEx to pay for shipping damages. Since FedEx won't seem to pay them, they won't refund me any money when this whole ordeal reaaly isn't my problem. When asked if they plan to give me a refund or if they will fix the computer, I was told 'We will see..". Since that time, I have given up trying to contact them because I will simply get the excuse of the day. At this time, i am preparing legal filings with the local juristiction against them in the amount of more than $2000 in damages. (This was the initial purchase cost of the entire order which they now possess). I warn anyone who considers buying from this company. They have not made any attempt to contact me and keep me informed and have since basically blown me off and hoped I would go away. They don't have enough people working at the company to support some customer's demands. I'd imagine if you buy one of their cookie-cutter systems or parts you'll be okay. Just don't get custom work done from these guys and don't expect a refund if they mess up or if the item is damaged. I will update this should they resolve this matter or if I have to get the money through legal means.
UPDATE***
Credit card company reimbursed some of the charges. Brian and company will pay for the rest of the charges. I read a few of the posts here about some of the issues going on. Sounds like Brian's business (AKA Voyeurmods/Primochill/J&B Tech) is going to take a nose dive into bankruptsy soon.
RESPONSE TO COMMENT******
Voyeurmods claims are actually a spin of what actually happened. The case was arrived damaged- I had the outter box and offered to send it although it had no visible damage. Voyeurmods said that they would go ahead and work things through FedEx. I had waited about four weeks and every time I called, I would end up talking to the secretary. No matter how many times I left a message, the manager would never return my phone calls. in an expected fashion they put all the blame on the customer. I took about two weeks of vacation, however at this was after waiting for over seven months. As I said before, if you order parts from these guys it'll probably be okay however if you want to have a custom system built and it's extremely complicated to build, don't expect anything good. It's funny how they say that my money was refunded through the credit card company. Only the last part of the payment was able to be refunded due to time restrictions (First payment was back in August '05). Would you be willing to wait from April all the way into July for a refund? Think about it. If the company was responsible in one way or another and shipped you a damaged piece of goods, why would the customer have to wait for the shipping company to reimburse the company from which you ordered the goods originally; let alone waiting three months and getting half-baked excuses on the phone. for the record, this company still owes me $316.58. Interesting how they say I'm totally reimbursed. If this is the kind of company you want to buy from, go ahead. Just read the reviews of some of the other companies that I've bought from and you'll find that I have posted positive ratings for other companies. Before going with this company see what the Better Business Beureau has to say. Notice they are getting a CC rating (at this moment). A good company should have at least a B rating. For example, NewEgg computers on their site receives an AAA rating. If you don't believe me, look here and let the truth be known to all: http://www.bbbsw.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=48586"

This review was modified by Tronixa_74 on October 13 2006 03:41:05 PM

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