Low price on Orange Yate Loon fans. I did not receive any notification on shipping status via email. Email to company was never returned. Phone call and message left was never returned. When I finally did get a hold of someone they told me that my fans were shipped and I would receive them tomorrow .They were well packaged. I am somewhat reluctant to purchase from this company again but I hope others have better luck. Would have like to have my emails and phone messages returned as a courtesy.
Great company! Ordered 2 Noctua case fans, and Noctua thermal paste on the 30th of June, received the items on July 2nd. Great packaging, good prices, I've received all necessary e-mails regarding confirmation and tracking number. Couldn't be happier, will definitely order from this website/company again!
Ordered Noctua NH-U12P SE1366 CPU Cooler on Thursday late afternoon. Had it in my hands in NYC on Monday morning! Great service, great price... this is my second order from moddersmart and they been great every time.
Horrible Company! Worst online shopping experience ever. I placed order on April 3, 2009, payment via PayPal. I then immediately sent an email to the address listed in PayPal (orders@tylerindustries.com). I never got a confirmation email or any type of acknowledgement, yet my credit card and paypal accounts show that the payment did indeed go through.
It has been 8-9 days since the order was placed and I still have yet to receive any type of reply from these people. This is absolutely unacceptable. Do NOT buy from them!
*edit*
I just received my items in the mail. I retract my previous review, but only to the extent that I got what I paid for. The company still had not sent me any notifications of shipping or provided any information about the transaction. They never replied to my emails either.
This review was modified by its author, Tupaclypse, on
4/12/09 4:11 PM.
Reseller Reply
Posted
by
4/20/09 5:02 PM
Sang, We HAVE BEEN REPLYING to all of your e-mails and your support tickets.Order confirmations are automatically sent to the customer by our shopping cart.It seems our e-mails are being blocked by some sort of spam filter. You ordered on 4/03/2009, 09:55 PM. As stated clearly on our website, we were closed until April 8. Upon opening on April 8, your order was promptly shipped and the tracking showed it Delivered, April 10, 2009, 1:59 pm. This is still only 6 business days from the date you ordered and not 8-9 as you state below. We are sorry to see that you are leaving bad feedback for our company because of a mis-communication which clearly could not have been prevented.In addition, all shipping times/ methods can be found in our support area under FAQs. Please let us know what we could have done differently, rather than just ranting. Thank you.
After ordering a different CPU cooler from a different reseller and waiting three days to find out it was out of stock (although the site said it was in stock), I ordered a Noctua NH-U12P SE1366 from Moddersmart. The site not only said it was in stock, but also showed how many were on hand! I ordered in the early afternoon on Monday (and received a confirmation email) and it was shipped by the end of the day (and received a confirmation email with a tracking number). It arrived on time, well packaged and undamaged.
I'll definitely be back to buy from these guys again.
I found these guys on Google Product Search. They were one of the first guys to have the Noctua U12P with the LGA1366 adapter. They also had the lowest price, and were the only guys who had the item in stock.
The website has something I wish more websites had. One of those textfields at the bottom of the order form to leave comments. Anyways, I ordered a new MoBo + ram + CPU from XXXXXX saturday/friday, and then I ordered from moddersmart Sunday.
Moddersmart beat XXXXX, and they shipped my heatsink by monday. I was very impressed. The heatsink was just as advertised and it was pretty well packaged.
My only complaint is that I couldn't find any thermal paste, and I their fan selection was kind of weak. They sorta lost out on a few impulse buys, but oh well.
Overall these guys have great shipping, care about your needs, and package things well, for a great price. I strongly recommend them.
Moddersmart had a LGA1366 (Core i7) mounting bracket and the Noctua heatsink/fan I wanted when the Core i7 launched. It seemed like every other store was out of stock, didn't have it in stock yet, or just didn't carry it in the first place.
I was a little worried at first because they're a drop-shipper and they have a fee for cancelling orders (even before they're shipped), but I ordered anyway on Monday morning. They shipped the next day and my order arrived on Friday, just in time with the rest of my components for me to put together my new Nehalem system.
Initially had a problem with the order system, but I contacted their customer support and they took care of it within minutes, they also upgraded the choice of shipping for free! I will definitely make more purchases soon.
Just what I was looking for, shipped faster than expected. Why pc filters are found on the other side of the country instead of local is bizarre. Great price, will shop again.Good quality, while to mention it...
I'm quite satisfied with the pair of single-pass heater cores I bought from Moddersmart. I'd been wary of buying from them due to their dubious history, but they had a good, unique product at a nice price, so I decided to give them a chance. I'm happy I did. I held by breath and then...darn, there was a minor glitch in my order (their computer system lost my product specifications). However, moddersmart quickly cleared this up by simply requesting my specifications via email. No harm, no foul.
Judging from their inferred target clientele, imperfect customer service, and often humorously tacky product line (see "military toggle switch", "window etch - Hindsight", etc), I believe Voyeurmods should have changed their company name to Ghettomods, CompuBling, or at least Modderpimp.
I don't suggest these blaxplotative alternate names as any kind of aspersion on Moddersmart though. I merely think it would be more effective for the company image from a marketing perspective (self-deprecating/accepting humor vs. mildly defensive professionalism).
I'll be interested to see if Moddersmart moves up or moves out in the future. I hope they prosper by continuing to filling the niche of products that aren't available at other sites. They did for me, which is why my experience with them was so good.
Simply Fantastic!! I had heard/read mixed opinions of Moddersmart, but decided to give them a try. Their selection and prices on the items I wanted was unbeatable so I placed an order. I'm very happy I did. Brian, I don't know his official title, took my calls and was very helpful and professional. My order shipped that afternoon and arrived without a hitch.
Great prices, good selection and fast shipping means Moddersmart will be getting alot more of my business. Great job guys!!
