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posted Sep-09-2004 “Amazing that this person would think we sold them cloned chips when we're the official reseller for the manufacturer.
Weird... never did get any kickbans in our tech support channel.. up to this date...
you must be mistaking us with someone else?”
posted Apr-14-2005 “hey john,
not sure why you're so upset, you emailed us during a time when our db crashed, our rsponse was a bit slow, and our support desk just got backup yesterday.
as far as your system, you have to flash it before it will play originals and backups, I can not stress to you how important this is.. we're not lying.. this is how these systems work.. if you've tried this, please let us know.. we will investigate the matter furter”
posted Nov-24-2006 “Runaround when you tried to cancel? You ask us to cancel, we cancel your order, and we refund your money. We've never given anyone the runaround when they wish to cancel.
You asked us to cancel on the 5th of november through email ticket, your order was cancelled/refunded on the 6th at 11am.
And if you check our 'policies', they state that we reserve the right to charge you a few days prior to shipping in order to speed up the process. ”
posted Nov-24-2006 “exact log of conversation
____
i dont know much more than you
well i can cancel the order if you want
and you admin the site but suggest cancellation?
toss me the order # i can cancel for you if you wish
that isn't cool
i dont suggest anything, i just dont want anyone upset
if you want to cancel, i am saying, i can help
___
Customer was insisting on tracking # for the package that was held in customs (still is, actually), and we refused to give it to him (privacy issues). He did not believe it was a customs issue. As if we like to hold products out of stock to upset customers? That package is still in customs, we had to order another shipment to get our customers their products.
Be impressed, that your product was shipped ASAP, you've received numerous updates on its tracking, and you've had no problems with the ordering system. Unfortunately there was a delay in the stock, and it was unforseen by us and yourself.. customs sometimes holds packages indefinitely.. so instead of being ignorant, we were proactive and ORDERED MORE stock so that our customers were able to get their products as fast as possible.
be impressed... you'll rarely see anyone care as much as modchipman about the wellbeing of our customers and their orders.. we were CREATED by people who were screwed over by bad mod companies.. we make sure our customers get what they ask for, as fast as we can physically get it to them. :)
** UPDATE **
not sure what the customer is implying that we've lied or 'twisted the truth'.. that's the #1 reason we log all customer support tickets and questions, because sometimes customers get upset for no reason and tend to think things were stated or weren't stated, so we make sure we have proof. We don't change our text, we have no reason to do so. Why would we bend the truth on someone who wants to cancel? Nothing negative was stated in the customer ticket, he was very dissatisfied with the order in customs, (the shipment coming to us).. and we offered a cancellation.. he took it the wrong way and there you have it. Hopefully he's calmed down and realized we didn't mean anything bad by offering a cancellation.. we were merely attempting to resolve a problem. cheers
”
posted Jan-03-2005 “all systems are properly tested for 2-3 days to insure proper functionality.. now if something didn't work upon you receiving it, most likely something occurred during shipping.
if it was a slimline, then we'll probably be adding a better laser to it when they arrive in a few days, as the lasers on the smaller slimline units break (sony defect, not mod defect)..
”
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![Share](javascript:share_rating({"review_body":"I recently ordered a premodded XBox. I got the new xbox, accessory kit, X3 chip, and pro-switch. Very fast service, I put in the order on Friday, and received everything on wednesday. <br><br>BUT... Got the XBox out and turned it on, and the chip doesn\u0027t seem to be working. Took case off, to notice that the circuit board wasn\u0027t seated well to the motherboard. THe lights started working on the pro-switch, but when i try to boot to the chip, all I get is a black screen. Put in a ticket and it took them about a week to even respond to me. That is just BAD customer service. And the only suggestion i got was to try and boot off the backup rom! The xbox wasn\u0027t booting at all, and I tried every combination.<br><br>Luckily I took the xbox apart, traced every connection, and got it working myself NO THANKS TO MODCHIPMAN...<br><br>Again, It came very fast, and it was exactly what i ordered, but was DOA and ZERO customer support.","link":"http:\/\/www.resellerratings.com\/store\/Modchipman\/comment\/198888#comment198888","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Modchipman.jpg","store_name":"Modchipman","username":"redcrowco","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I would highly recommend Modchipman to anyone that loves fast service, quality products, and people that take there time to help you out anytime during the day.","link":"http:\/\/www.resellerratings.com\/store\/Modchipman\/comment\/207692#comment207692","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Modchipman.jpg","store_name":"Modchipman","username":"amoss","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Customer sold me 10 Cloned Xecuter chips. Dont be fooloed by these guys they SELL CLONES. I tried getting my money back and even sent the chips back to them and when i checked for my refund nothing there. Tried to contact them and they just ignore my emails and kick banned me from theire irc channel. I filled a charge back and my CC company is still trying to get my money back. Looks like they im screwed. <br><br>!!!CLONE DEALER!!!!!!AVOID!!!!!!Clone Dealer!!!!!!!","link":"http:\/\/www.resellerratings.com\/store\/Modchipman\/comment\/123130#comment123130","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Modchipman.jpg","store_name":"Modchipman","username":"experienced","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Second modchip I have ordered from mcm. Both were shipped the next day after ordering. Great retailer.","link":"http:\/\/www.resellerratings.com\/store\/Modchipman\/comment\/159793#comment159793","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Modchipman.jpg","store_name":"Modchipman","username":"sdpagan","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Purchased Premodded PS2 slim with DMS4 Pro and accessory pack (extra controller and memory card). I was surprised, but excited that two days later on 04\/04\/05 my order had already shipped. This was surprising given the fact that the site states that it througly tests the consoles before shipping and that it takes several days to do that. 04\/07\/05 I received the console.<br>Low and behold, it didnt work! I previously had a PS2 mod\u0027ed by modchipman.com so I was confident that I would receive a working console that had been checked for functionality. I tried putting in games that I had used with my previously modded ps2 with DMS3 chip, but none worked. All I get is the red screen asking for a game to be inserted. I tried putting in an original game and that worked...for 2 minutes, then the screen went black, no the PS2 doesnt even turn on!!!! Needless to say I\u0027m pissed, especially since there appears to be no way to contact them about this other than these chat\/forums posting thing.<br>Anyone with contact info for them please let me know because I need to get this fixed now!!!<br>Pissed off x-customer of modchipman.com<br><br>*****<br>In addition, after sending emails I got a reply back from the store...apparently I needed to flash the chip before it would work...this was their answer even though I kept saying that it did not even play ORIGINAL GAMES or even boot...guess what though...the system does not even boot anything so how could I flash it? <br>Im waiting on a reply from them concerning getting my money back. Im ready to ship this thing back and get my money back NOW. ","link":"http:\/\/www.resellerratings.com\/store\/Modchipman\/comment\/200662#comment200662","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Modchipman.jpg","store_name":"Modchipman","username":"papimorenito","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have had a good experience with this company in the past, but this last one has been absolutely ridiculous. They charged me in direct violation from their published policy (before they had product to ship), and now are giving me the run around in trying to cancel my order (they still do not have product). Basically, I\u0027ve been out of $150 for more than two weeks with nothing to show for it.","link":"http:\/\/www.resellerratings.com\/store\/Modchipman\/comment\/283092#comment283092","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Modchipman.jpg","store_name":"Modchipman","username":"Jangie","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"AWESOME seller to do business with. Not only do they have the best prices around with XBox mods but they are uber friendly with customers. I placed an order on the 14th and my item was sent out on the 15th. I received it two days later. I received the product extremely well packaged and everything worked great from the start. A pleasure to do business with.","link":"http:\/\/www.resellerratings.com\/store\/Modchipman\/comment\/192695#comment192695","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Modchipman.jpg","store_name":"Modchipman","username":"dslknight","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"big delay with customs in Indiana as the store claims, overall customer service is good and convenient, disapointed that no phone support is available.<br><br>Do not expect professional service from the agents, Kfree if full of lies and has twisted my review and logged tickets beyond belief of any respect. I\u0027m not going to post the full review because they will just rebuttle again. Don\u0027t buy here if you\u0027re looking for service, cheap prices, great selection, shitty service, what can ya do. Thanks for losing me and all my DS owning buddies as customers, you won\u0027t see my account active anymore. good job buddy ;)<br><br>*update* I have had a previous problem with Xecuter modchip in the past where they let one model version slip through their product line and it did not properly fit my system, luckily I have a father who\u0027s good in electronics and fixed it up.<br><br>For the record, the admin Kfree, who replied to my complaint ticket, has promised to modify thier rating if I modified mine but obviously they lied and haven\u0027t done anything about it.<br><br>Awful obnoxious customer service from them.","link":"http:\/\/www.resellerratings.com\/store\/Modchipman\/comment\/272704#comment272704","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Modchipman.jpg","store_name":"Modchipman","username":"dothedre","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had problems with Modchipman before, more specifically their installers (they did a bad chip install and lengthy 2nd attempt. I was without a ps2 for nearly 3 months), but I decided to give them a 2nd chance and it turned out good. I ordered a pre-modded Gamecube on June 30th and recieved it in perfect working condition on the 8th of July. Modchipman is a great place to buy stuff, but I don\u0027t recommend sending a console to anyone for a chip install no matter how little it costs because of the many things that can go wrong.","link":"http:\/\/www.resellerratings.com\/store\/Modchipman\/comment\/178120#comment178120","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Modchipman.jpg","store_name":"Modchipman","username":"Jake666","rating":"4"}, "single");){kind=link}
"Modchipman is legit. He sent me a wonderful product, top notch quality. Would order from again."