We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.
"It's important to understand that Expansys\Mobile Planet is an importer, meaning they provide electronics that are not available in the US by importing them direct from Asia where they are manufactured. Every time I order from them it is because they literally are the only domestic retailer that carries the item I'm interested in. This is important to understand, since the availability of items imported from Asia is very unpredictable. Shipments regulary take weeks to arrive, and even if there is a known shipping date, it can get held up in customs. If you have ever ordered direct from Asia on eBay you know what I'm talking about. Secondly, Mobile Planet regularly offers pre-order items, which are not guaranteed to be available by a certain date since this is entirely out of their control. They update the status on their site when there is a delay. It would be nice if they emailed you as well, but I'm sophisticated enough that I regularly check the online status. That said, I ordered a top of the line Windows Mobile device (HTC Touch Cruse) on 11/17, with esimated shipping at the end of the month. It was delayed and finally shipped in February. However, it was not avialable anywhere else at the time it arrived, so I still got it before I could have through other channels. Also, the support is great when I called - very friendly. The price was great as well ($615 vs $700+ anywhere else). They also threw in a free US adapter since it wasn't a US phone. Overall, I'm satisfied given the delays were due to the manufacturer not Mobile Planet."
This review was modified by ruc2827 on March 08 2008 06:37:42 AM
"purchased an archos 32 was junk so i sent it back got a full refund no restocking fee nothing.. although they said that the return could take 30 days it only took three days once they got it. although i have not actually received my money back yet because it takes three to five days to transfer uhg! returning was a hassle but no more then usual had to make a few phone calls fill out a couple forms blah blah blah. but every time a called i got a real human after about 5 or so minuets! the order came quickly and it wasn't there fault that the product was crap. all and all i had a good experience with them no complaints!"
"so far, so good. ordered a copilot 7 usb and web site didn't say it was not-in-stock during order process. i don't like working without live inventory levels. i did, however, get lucky. the product arrived in stock next day, and has a valid ups tracking number one day after my initial order. not a perfect order, but not bad, either. the price was one of the lowest on the 'net, and the site was fairly easy to navigate. tracking orders seemed easy enough. over-all a thumbs-up, and will post more when order arrives.
12-17-03 unit arrived, works as advertised, and my customer is happy. nice job, guys. i'll be back if i need this type of hardware again. thanks!"
This review was modified by scuzzmaster on December 17 2003 10:36:44 PM
"I was hesitant to order from this company because of their low reseller rating, but they were the only place in the US I could find that had the Cooler Master R9-NBC-AWBS (the R9-NBC-AWAS is available everywhere, but I wanted the extra fan.)
I placed my order on Tuesday, got a tracking number 10 MINUTES later, and got my cooler on Thursday, shipped ground.
I haven't dealt with their customer service or anything, but my experience with them was top notch."
"1/13: Called to find out if I could still order NextDay today. Callers wait in a cue, automation periodically reports status in the cue. Better than clueless holding but still a wait. Friendly service agent says NextDay ok for another 10 minutes. It was 10 to 3pm PST. I completed my on line order. Site still only worked right with IE (Mozilla and Safari choke) Netscape not tried. Later that evening Order Status showed Pending/Processing. I was worried from the lack of recent entries here and the rating. 1/14: Early AM, Order Status shows shipped! With FedEx tracking number link! Product arrived shortly there after. Goods and packing ok. All in all a good transaction. Low score only for wait on hold, browser incompatibility, and slow status update. "
This review was modified by kernelpanic3 on January 14 2005 10:38:19 AM
"I ordered an unlocked GSM phone. I called their 800 number rather than purchasing on line because I had some questions. The sales associate answered promptly and was efficient and helpful. I received a tracking number when the order was shipped and the phone arrived 2 days later in perfect condition. A very pleasant and painless ordering process. I would recommend MobilePlanet based on my experience."
"I have to rate my first shopping experience with Mobile Planet as an excellent one. I called in my order to check that all my items were in stock...as I would be going away and was afraid that I would miss shipment of any back-ordered items. A very understanding sales rep. helped confirm that my items were in stock and also helped me set up immediate shipping. My full order arrived in two days; as planned. Prices were good and hard to find items were available. I would definately shop at Mobile Planet again!"
"Looking over the reviews, I guess I was fortunate. I'd been looking for an iGo power adapter to replace some of the many power supplies I've accumulated, and found MobilePlanet in a pricing search. They advertised the previous year's model, but at a price about 25% lower than I had seen elsewhere. I ordered it and some tips.
Then, of course, I looked here and was a little worried (yep, I know, not the right order to do things). However, I received a shipping notification later the same day, and the package arrived in 3 days. They actually shipped the current model instead of last year's, too.
Really good pricing and great service for this order.
"
This review was modified by staggie on January 15 2007 04:41:58 PM
"I have bought several items from this company for my pocketpc. The prices have always been lower than other on-line sites and have never had a problem with things being on backorder.
When I call them to discuss whether an item is truly in stock, they are polite and honest (which is rare on the web these days).
My products ALWAYS arrive as promised. It would be nice if they e-mailed you a tracking number, but I usually call and they are happy to provide it to me.
I purchase a number of things off the web and I have to say that they are very consistent.
They will continue to get my business as a result and I highly recommend them! "
36,423 stores
1,205,340 reviews
5946 shoppers online now
Rating
Full Rating Profile
Visa / Mastercard
American Express
Discover
Money Order
COD
Check
posted Jan-20-2011 
This review was modified by 
This review was modified by 
![Share](javascript:share_rating({"review_body":"purchased an archos 32 was junk so i sent it back got a full refund no restocking fee nothing.. although they said that the return could take 30 days it only took three days once they got it. although i have not actually received my money back yet because it takes three to five days to transfer uhg! returning was a hassle but no more then usual had to make a few phone calls fill out a couple forms blah blah blah. but every time a called i got a real human after about 5 or so minuets! the order came quickly and it wasn\u0027t there fault that the product was crap. all and all i had a good experience with them no complaints!","link":"http:\/\/www.resellerratings.com\/store\/Mobile_Planet\/comment\/684624#comment684624","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Mobile_Planet.jpg","store_name":"Mobile Planet","username":"masa07","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"so far, so good. ordered a copilot 7 usb and web site didn\u0027t say it was not-in-stock during order process. i don\u0027t like working without live inventory levels. i did, however, get lucky. the product arrived in stock next day, and has a valid ups tracking number one day after my initial order. not a perfect order, but not bad, either. the price was one of the lowest on the \u0027net, and the site was fairly easy to navigate. tracking orders seemed easy enough. over-all a thumbs-up, and will post more when order arrives.<br><br>12-17-03 unit arrived, works as advertised, and my customer is happy. nice job, guys. i\u0027ll be back if i need this type of hardware again. thanks!","link":"http:\/\/www.resellerratings.com\/store\/Mobile_Planet\/comment\/112553#comment112553","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Mobile_Planet.jpg","store_name":"Mobile Planet","username":"scuzzmaster","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was hesitant to order from this company because of their low reseller rating, but they were the only place in the US I could find that had the Cooler Master R9-NBC-AWBS (the R9-NBC-AWAS is available everywhere, but I wanted the extra fan.)<br><br>I placed my order on Tuesday, got a tracking number 10 MINUTES later, and got my cooler on Thursday, shipped ground.<br><br>I haven\u0027t dealt with their customer service or anything, but my experience with them was top notch.","link":"http:\/\/www.resellerratings.com\/store\/Mobile_Planet\/comment\/279706#comment279706","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Mobile_Planet.jpg","store_name":"Mobile Planet","username":"utaka","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"1\/13: Called to find out if I could still order NextDay today. Callers wait in a cue, automation periodically reports status in the cue. Better than clueless holding but still a wait. Friendly service agent says NextDay ok for another 10 minutes. It was 10 to 3pm PST. I completed my on line order. Site still only worked right with IE (Mozilla and Safari choke) Netscape not tried. Later that evening Order Status showed Pending\/Processing. I was worried from the lack of recent entries here and the rating.<br>1\/14: Early AM, Order Status shows shipped! With FedEx tracking number link! Product arrived shortly there after. Goods and packing ok. All in all a good transaction. Low score only for wait on hold, browser incompatibility, and slow status update.<br>","link":"http:\/\/www.resellerratings.com\/store\/Mobile_Planet\/comment\/183389#comment183389","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Mobile_Planet.jpg","store_name":"Mobile Planet","username":"kernelpanic3","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered an unlocked GSM phone. I called their 800 number rather than purchasing on line because I had some questions. The sales associate answered promptly and was efficient and helpful. I received a tracking number when the order was shipped and the phone arrived 2 days later in perfect condition. A very pleasant and painless ordering process. I would recommend MobilePlanet based on my experience.","link":"http:\/\/www.resellerratings.com\/store\/Mobile_Planet\/comment\/320615#comment320615","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Mobile_Planet.jpg","store_name":"Mobile Planet","username":"dmjd","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have to rate my first shopping experience with Mobile Planet as an excellent one. I called in my order to check that all my items were in stock...as I would be going away and was afraid that I would miss shipment of any back-ordered items. A very understanding sales rep. helped confirm that my items were in stock and also helped me set up immediate shipping. My full order arrived in two days; as planned. Prices were good and hard to find items were available. I would definately shop at Mobile Planet again!","link":"http:\/\/www.resellerratings.com\/store\/Mobile_Planet\/comment\/202582#comment202582","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Mobile_Planet.jpg","store_name":"Mobile Planet","username":"frew","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very fast service. My product arrived in 2 days like they said it would. I will definately purchase from them again. ","link":"http:\/\/www.resellerratings.com\/store\/Mobile_Planet\/comment\/268947#comment268947","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Mobile_Planet.jpg","store_name":"Mobile Planet","username":"dmtermini","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Looking over the reviews, I guess I was fortunate. I\u0027d been looking for an iGo power adapter to replace some of the many power supplies I\u0027ve accumulated, and found MobilePlanet in a pricing search. They advertised the previous year\u0027s model, but at a price about 25% lower than I had seen elsewhere. I ordered it and some tips. <br><br>Then, of course, I looked here and was a little worried (yep, I know, not the right order to do things). However, I received a shipping notification later the same day, and the package arrived in 3 days. They actually shipped the current model instead of last year\u0027s, too.<br><br>Really good pricing and great service for this order.<br><br>","link":"http:\/\/www.resellerratings.com\/store\/Mobile_Planet\/comment\/295021#comment295021","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Mobile_Planet.jpg","store_name":"Mobile Planet","username":"staggie","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have bought several items from this company for my pocketpc.<br>The prices have always been lower than other on-line sites and have never had a problem with things being on backorder.<br><br>When I call them to discuss whether an item is truly in stock, they are polite and honest (which is rare on the web these days).<br><br>My products ALWAYS arrive as promised. It would be nice if they e-mailed you a tracking number, but I usually call and they are happy to provide it to me.<br><br>I purchase a number of things off the web and I have to say that they are very consistent.<br><br>They will continue to get my business as a result and I highly recommend them! <br>","link":"http:\/\/www.resellerratings.com\/store\/Mobile_Planet\/comment\/49641#comment49641","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Mobile_Planet.jpg","store_name":"Mobile Planet","username":"melek","rating":"5"}, "single");){kind=link}
"It's important to understand that Expansys\Mobile Planet is an importer, meaning they provide electronics that are not available in the US by importing them direct from Asia where they are manufactured. Every time I order from them it is because they literally are the only domestic retailer that carries the item I'm interested in. This is important to understand, since the availability of items imported from Asia is very unpredictable. Shipments regulary take weeks to arrive, and even if there is a known shipping date, it can get held up in customs. If you have ever ordered direct from Asia on eBay you know what I'm talking about. Secondly, Mobile Planet regularly offers pre-order items, which are not guaranteed to be available by a certain date since this is entirely out of their control. They update the status on their site when there is a delay. It would be nice if they emailed you as well, but I'm sophisticated enough that I regularly check the online status. That said, I ordered a top of the line Windows Mobile device (HTC Touch Cruse) on 11/17, with esimated shipping at the end of the month. It was delayed and finally shipped in February. However, it was not avialable anywhere else at the time it arrived, so I still got it before I could have through other channels. Also, the support is great when I called - very friendly. The price was great as well ($615 vs $700+ anywhere else). They also threw in a free US adapter since it wasn't a US phone. Overall, I'm satisfied given the delays were due to the manufacturer not Mobile Planet."