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" I ordered a 3-pack of stylus for my HP Jornada 720 handheld computer from eXpansys (also known as MobilePlanet.com) to use as spares in case I lost my original. When they arrived the problem was immediately apparent.
The styli I received were over an inch shorter than my original stylus , and too small in diameter to fit in the stylus bay of my Jornada without falling out. My original stylus has a pocket clip that served to lock the stylus to the computer, but the Mobile Planet styli had simple nubs instead of a clip and were completely non-functional either as a pocket clip or to lock the stylus in the stylus bay on the computer. In fact, comparing the styli I received to the pictures on Mobile Planet’s webpage, they were completely different. And yet the sticker on the simple plastic bag the styli were packaged in read “eXpansys Jornada 720 Stylus Pack’.
So I got an RMA# from eXpansys and returned the styli for a refund. Since the problem was all theirs either in mislabeling or misrepresenting their product, I requested a refund of my return shipping as well. After waiting 30 days for them to “inspect” my return I received a refund for the original order amount, but not my return shipping. Looks like I’ll have to contact my credit card company and see if I can start a dispute. Luckily I did screen captures of eXpansys’s webpage showing the styli I ordered, and took some digital pictures of what I received, hopefully these will expedite getting a refund"
"My wife purchased an iPod after being led to believe it would "connect" to our car cd player. Yes, it will connect, but only if you rewire the car.
OK. We got the iPod and tried to return it. MP said it couldn't be returned because of "Apple's policy." Buried in the MP web site (which, by the way, is not compliant with federal ADA guidelines, as my visually-impared wife discovered) is a list of dozens of companies that "won't allow" returns without that company's permission.
We called Apple and they said they didn't know what MP was talking about, and they weren't about to start writing letters to distributors authorizing third party customers to return merchandise.
Called MP back and after a long discussion of the unreasonableness of this return party ("but, sir, that's just our policy") customer service agent Jose allowed that "sometimes" they make exceptions. We''ll see."
"I had purchased a Htc touch dual from mobile planet end of dec 07. After couple of weeks the charger port was not working properly. I called Mobile planet they said to return the phone to bloomington,IL, I did in feb 08. I was told by mobile planet that it would take 6 weeks to reapair. After 8 weeks no answer, i called them up and customer service returns amanda mailed me back saying it is on the way back after repair. After a week I was told the charging port was damaged by user and need to pay$90 for repairs. I filed with credit card to return my payment because the phone was defective. After 4 more weeks I called returns for status on phone, I was told it was scraped by htc because I did not make the payment in a timely maner. How can they scrap a phone which I payed for? I was so mad the returs manager logan chandle is a very rude man he had no regrets in damaging my phone. I asked who is top of you, he said he is the ultimate and could not do anything. This is big frad company I will defend my case in the court of law. I had one yr warranty on this phone and they have no rights to destroy my precious phone. They could not replace the phone which i bought for hard earned money. Watch this site people!!! they are fraud."
"ordered a 2g nano ipod was charged $7.19 more than list price sales person said my item just cost more than the same item listed on their site item returned, charges disputed through credit card"
"Looking over the reviews, I guess I was fortunate. I'd been looking for an iGo power adapter to replace some of the many power supplies I've accumulated, and found MobilePlanet in a pricing search. They advertised the previous year's model, but at a price about 25% lower than I had seen elsewhere. I ordered it and some tips.
Then, of course, I looked here and was a little worried (yep, I know, not the right order to do things). However, I received a shipping notification later the same day, and the package arrived in 3 days. They actually shipped the current model instead of last year's, too.
Really good pricing and great service for this order.
"
This review was modified by staggie on January 15 2007 04:41:58 PM
"Mobile Planet is sluggish with backorders, and they don't reply to emails.
I ordered a hard drive from them a month ago, and it STILL hasn't arrived! The item needed to be backordered, and their site said it would take 9 days to ship. After 9 days, it still said 'item is out of stock and awaiting shipment'.
So I emailed them to see what was going on. No reply. Then I called their customer service line, and the guy told me it would take 4 to 6 weeks. For THEM to get it! That would've been nice to know at the time of my order. He also said he would have the backorders department send me an email with an ETA. It's been a week, and I haven't received that email. I emailed them again, to try to push things along. Again, no reply.
Two unreplied emails in a month, and a broken promise from customer service. Customer service at its worst!"
"I have bought several items from this company for my pocketpc. The prices have always been lower than other on-line sites and have never had a problem with things being on backorder.
When I call them to discuss whether an item is truly in stock, they are polite and honest (which is rare on the web these days).
My products ALWAYS arrive as promised. It would be nice if they e-mailed you a tracking number, but I usually call and they are happy to provide it to me.
I purchase a number of things off the web and I have to say that they are very consistent.
They will continue to get my business as a result and I highly recommend them! "
"I placed a order online for GPS system. I realized I order the wrong model. I called the sales phone number immediately only number that is listed that works, after holding for 10 minutes I was assured order was canceled and email was to be sent confirming. E-mail never recieved. Called again next day and still not recieved. still waiting for e-mail to cancel item . Invoice did come through now showing 2 ordered instead of original 1. I hope they truly do not ship or bill. I would avoid this site. Very difficult to change or cancel or reach people. Last call took 4 attempts with wait time to 30 minutes. Still Frustrated and waiting for cancelation notice. "
"Ordered a product that their site said was "in stock" three weeks later it had not even been processed and an "order id" assigned to it. When I called, I was told that it was "out of stock" and they didn't know when it would be stocked. I was forced to cancel my order.
Additionally, their web designers are incapable of supporting multiple browsers efficiently. They seem to be stuck doing IE-specific development."
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posted Sep-30-2005 
This review was modified by 
![Share](javascript:share_rating({"review_body":"My wife purchased an iPod after being led to believe it would \u0022connect\u0022 to our car cd player. Yes, it will connect, but only if you rewire the car.<br><br>OK. We got the iPod and tried to return it. MP said it couldn\u0027t be returned because of \u0022Apple\u0027s policy.\u0022 Buried in the MP web site (which, by the way, is not compliant with federal ADA guidelines, as my visually-impared wife discovered) is a list of dozens of companies that \u0022won\u0027t allow\u0022 returns without that company\u0027s permission.<br><br>We called Apple and they said they didn\u0027t know what MP was talking about, and they weren\u0027t about to start writing letters to distributors authorizing third party customers to return merchandise.<br><br>Called MP back and after a long discussion of the unreasonableness of this return party (\u0022but, sir, that\u0027s just our policy\u0022) customer service agent Jose allowed that \u0022sometimes\u0022 they make exceptions. We\u0027\u0027ll see.","link":"http:\/\/www.resellerratings.com\/store\/Mobile_Planet\/comment\/190620#comment190620","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Mobile_Planet.jpg","store_name":"Mobile Planet","username":"lburriss","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had purchased a Htc touch dual from mobile planet end of dec 07. After couple of weeks the charger port was not working properly. I called Mobile planet they said to return the phone to bloomington,IL, I did in feb 08. I was told by mobile planet that it would take 6 weeks to reapair. After 8 weeks no answer, i called them up and customer service returns amanda mailed me back saying it is on the way back after repair. After a week I was told the charging port was damaged by user and need to pay$90 for repairs. I filed with credit card to return my payment because the phone was defective. After 4 more weeks I called returns for status on phone, I was told it was scraped by htc because I did not make the payment in a timely maner. How can they scrap a phone which I payed for? I was so mad the returs manager logan chandle is a very rude man he had no regrets in damaging my phone. I asked who is top of you, he said he is the ultimate and could not do anything. This is big frad company I will defend my case in the court of law. I had one yr warranty on this phone and they have no rights to destroy my precious phone. They could not replace the phone which i bought for hard earned money. Watch this site people!!! they are fraud.","link":"http:\/\/www.resellerratings.com\/store\/Mobile_Planet\/comment\/421017#comment421017","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Mobile_Planet.jpg","store_name":"Mobile Planet","username":"ric66m","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"ordered a 2g nano ipod was charged $7.19 more than list price sales person said my item just cost more <br>than the same item listed on their site <br>item returned, charges disputed through credit card","link":"http:\/\/www.resellerratings.com\/store\/Mobile_Planet\/comment\/223479#comment223479","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Mobile_Planet.jpg","store_name":"Mobile Planet","username":"lemcc","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very fast service. My product arrived in 2 days like they said it would. I will definately purchase from them again. ","link":"http:\/\/www.resellerratings.com\/store\/Mobile_Planet\/comment\/268947#comment268947","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Mobile_Planet.jpg","store_name":"Mobile Planet","username":"dmtermini","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Looking over the reviews, I guess I was fortunate. I\u0027d been looking for an iGo power adapter to replace some of the many power supplies I\u0027ve accumulated, and found MobilePlanet in a pricing search. They advertised the previous year\u0027s model, but at a price about 25% lower than I had seen elsewhere. I ordered it and some tips. <br><br>Then, of course, I looked here and was a little worried (yep, I know, not the right order to do things). However, I received a shipping notification later the same day, and the package arrived in 3 days. They actually shipped the current model instead of last year\u0027s, too.<br><br>Really good pricing and great service for this order.<br><br>","link":"http:\/\/www.resellerratings.com\/store\/Mobile_Planet\/comment\/295021#comment295021","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Mobile_Planet.jpg","store_name":"Mobile Planet","username":"staggie","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Mobile Planet is sluggish with backorders, and they don\u0027t reply to emails.<br><br>I ordered a hard drive from them a month ago, and it STILL hasn\u0027t arrived! The item needed to be backordered, and their site said it would take 9 days to ship. After 9 days, it still said \u0027item is out of stock and awaiting shipment\u0027. <br><br>So I emailed them to see what was going on. No reply. Then I called their customer service line, and the guy told me it would take 4 to 6 weeks. For THEM to get it! That would\u0027ve been nice to know at the time of my order. He also said he would have the backorders department send me an email with an ETA. It\u0027s been a week, and I haven\u0027t received that email. I emailed them again, to try to push things along. Again, no reply. <br><br>Two unreplied emails in a month, and a broken promise from customer service. Customer service at its worst!","link":"http:\/\/www.resellerratings.com\/store\/Mobile_Planet\/comment\/348961#comment348961","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Mobile_Planet.jpg","store_name":"Mobile Planet","username":"mpsux","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have bought several items from this company for my pocketpc.<br>The prices have always been lower than other on-line sites and have never had a problem with things being on backorder.<br><br>When I call them to discuss whether an item is truly in stock, they are polite and honest (which is rare on the web these days).<br><br>My products ALWAYS arrive as promised. It would be nice if they e-mailed you a tracking number, but I usually call and they are happy to provide it to me.<br><br>I purchase a number of things off the web and I have to say that they are very consistent.<br><br>They will continue to get my business as a result and I highly recommend them! <br>","link":"http:\/\/www.resellerratings.com\/store\/Mobile_Planet\/comment\/49641#comment49641","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Mobile_Planet.jpg","store_name":"Mobile Planet","username":"melek","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed a order online for GPS system. I realized I order the wrong model. I called the sales phone number immediately only number that is listed that works, after holding for 10 minutes I was assured order was canceled and email was to be sent confirming. E-mail never recieved. Called again next day and still not recieved. still waiting for e-mail to cancel item . Invoice did come through now showing 2 ordered instead of original 1. I hope they truly do not ship or bill. I would avoid this site. Very difficult to change or cancel or reach people. Last call took 4 attempts with wait time to 30 minutes. Still Frustrated and waiting for cancelation notice. ","link":"http:\/\/www.resellerratings.com\/store\/Mobile_Planet\/comment\/233219#comment233219","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Mobile_Planet.jpg","store_name":"Mobile Planet","username":"Danpsl","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a product that their site said was \u0022in stock\u0022 three weeks later it had not even been processed and an \u0022order id\u0022 assigned to it. When I called, I was told that it was \u0022out of stock\u0022 and they didn\u0027t know when it would be stocked. I was forced to cancel my order.<br><br>Additionally, their web designers are incapable of supporting multiple browsers efficiently. They seem to be stuck doing IE-specific development.","link":"http:\/\/www.resellerratings.com\/store\/Mobile_Planet\/comment\/134583#comment134583","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Mobile_Planet.jpg","store_name":"Mobile Planet","username":"mawcs","rating":"1"}, "single");){kind=link}
" I ordered a 3-pack of stylus for my HP Jornada 720 handheld computer from eXpansys (also known as MobilePlanet.com) to use as spares in case I lost my original. When they arrived the problem was immediately apparent.
The styli I received were over an inch shorter than my original stylus , and too small in diameter to fit in the stylus bay of my Jornada without falling out. My original stylus has a pocket clip that served to lock the stylus to the computer, but the Mobile Planet styli had simple nubs instead of a clip and were completely non-functional either as a pocket clip or to lock the stylus in the stylus bay on the computer. In fact, comparing the styli I received to the pictures on Mobile Planet’s webpage, they were completely different. And yet the sticker on the simple plastic bag the styli were packaged in read “eXpansys Jornada 720 Stylus Pack’.
So I got an RMA# from eXpansys and returned the styli for a refund. Since the problem was all theirs either in mislabeling or misrepresenting their product, I requested a refund of my return shipping as well. After waiting 30 days for them to “inspect” my return I received a refund for the original order amount, but not my return shipping. Looks like I’ll have to contact my credit card company and see if I can start a dispute. Luckily I did screen captures of eXpansys’s webpage showing the styli I ordered, and took some digital pictures of what I received, hopefully these will expedite getting a refund"