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"purchased an archos 32 was junk so i sent it back got a full refund no restocking fee nothing.. although they said that the return could take 30 days it only took three days once they got it. although i have not actually received my money back yet because it takes three to five days to transfer uhg! returning was a hassle but no more then usual had to make a few phone calls fill out a couple forms blah blah blah. but every time a called i got a real human after about 5 or so minuets! the order came quickly and it wasn't there fault that the product was crap. all and all i had a good experience with them no complaints!"
"I had purchased a Htc touch dual from mobile planet end of dec 07. After couple of weeks the charger port was not working properly. I called Mobile planet they said to return the phone to bloomington,IL, I did in feb 08. I was told by mobile planet that it would take 6 weeks to reapair. After 8 weeks no answer, i called them up and customer service returns amanda mailed me back saying it is on the way back after repair. After a week I was told the charging port was damaged by user and need to pay$90 for repairs. I filed with credit card to return my payment because the phone was defective. After 4 more weeks I called returns for status on phone, I was told it was scraped by htc because I did not make the payment in a timely maner. How can they scrap a phone which I payed for? I was so mad the returs manager logan chandle is a very rude man he had no regrets in damaging my phone. I asked who is top of you, he said he is the ultimate and could not do anything. This is big frad company I will defend my case in the court of law. I had one yr warranty on this phone and they have no rights to destroy my precious phone. They could not replace the phone which i bought for hard earned money. Watch this site people!!! they are fraud."
"It's important to understand that Expansys\Mobile Planet is an importer, meaning they provide electronics that are not available in the US by importing them direct from Asia where they are manufactured. Every time I order from them it is because they literally are the only domestic retailer that carries the item I'm interested in. This is important to understand, since the availability of items imported from Asia is very unpredictable. Shipments regulary take weeks to arrive, and even if there is a known shipping date, it can get held up in customs. If you have ever ordered direct from Asia on eBay you know what I'm talking about. Secondly, Mobile Planet regularly offers pre-order items, which are not guaranteed to be available by a certain date since this is entirely out of their control. They update the status on their site when there is a delay. It would be nice if they emailed you as well, but I'm sophisticated enough that I regularly check the online status. That said, I ordered a top of the line Windows Mobile device (HTC Touch Cruse) on 11/17, with esimated shipping at the end of the month. It was delayed and finally shipped in February. However, it was not avialable anywhere else at the time it arrived, so I still got it before I could have through other channels. Also, the support is great when I called - very friendly. The price was great as well ($615 vs $700+ anywhere else). They also threw in a free US adapter since it wasn't a US phone. Overall, I'm satisfied given the delays were due to the manufacturer not Mobile Planet."
"I have to say I was a little worried about ordering from mobile planet when I read some of the reviews, but I have to say I had a great experience. the phone I ordered came in a timely manor, their customer service was easy to work with and very friendly. The phone I ordered was an EU phone and had EU plug in's. Mobile planet included a US adaptor at no charge with my order. I also ordered a case which they did not have in stock but are scheduled to get it in next week. I will see if it is timely. At this oint I would recommend Mobile Planet. "
"Mobile Planet is sluggish with backorders, and they don't reply to emails.I ordered a hard drive from them a month ago, and it STILL hasn't arrived! The item needed to be backordered, and their site said it would take 9 days to ship. After 9 days, it still said 'item is out of stock and awaiting shipment'. So I emailed them to see what was going on. No reply. Then I called their customer service line, and the guy told me it would take 4 to 6 weeks. For THEM to get it! That would've been nice to know at the time of my order. He also said he would have the backorders department send me an email with an ETA. It's been a week, and I haven't received that email. I emailed them again, to try to push things along. Again, no reply. Two unreplied emails in a month, and a broken promise from customer service. Customer service at its worst!"
"MobilePlanet has a problem with PayPal verification, as in they do not trust verified PayPal accounts. In order to purchase from them with PayPal, you must re-verify with MobilePlanet.I ordered Sennheiser PXC 450 Headphones on September 19, 2007, at a remarkably good price. A note said the item would ship when MobilePlanet received inventory. Over 45 days later, and they have not yet received any inventory to ship me. I will follow-up when either I cancel my order or actually receive the headphones. For now, they get a bad rating from me.UPDATE:The headphones were shipped in late October, over 60 days from purchase date."
"I ordered a spare mount for my Tomtom GPS.Never received it.Instead, my credit card was canceled and reissued due to a "high probability of FRAUD". Mobileplanet had charged $2 to my card instead of the $60 they should have, prompting Visa to take anti-fraud measures. No product, no explanation, and now no credit card.AVOID MOBILEPLANET LIKE THE PLAGUE!"
"I ordered an unlocked GSM phone. I called their 800 number rather than purchasing on line because I had some questions. The sales associate answered promptly and was efficient and helpful. I received a tracking number when the order was shipped and the phone arrived 2 days later in perfect condition. A very pleasant and painless ordering process. I would recommend MobilePlanet based on my experience."
"I received an email stating my order had shipped. I'm in Iraq, but have never had to wait over a week maybe week and a half to receive orders. 3 weeks later and still no package, I contacted their sales support people, they were very short and rude.I received the package after 4 weeks, the shipping confirmation email stated my package shipped on the 3rd.... the package I received was postmarked the 17th.I will never use mobile planet again as in my opinion this is just blatantly deceitful."
"Site does not cater too well with PayPal. Customer Service required to fax more information whereas PayPal account is VERIFIED and good standing. Takes too much hustle to go back and forth between PayPal and customer service in order to finalize the order. It defeats the purpose of having financial information verified by PayPal and using the service as a secure method of payment"
"Looking over the reviews, I guess I was fortunate. I'd been looking for an iGo power adapter to replace some of the many power supplies I've accumulated, and found MobilePlanet in a pricing search. They advertised the previous year's model, but at a price about 25% lower than I had seen elsewhere. I ordered it and some tips. Then, of course, I looked here and was a little worried (yep, I know, not the right order to do things). However, I received a shipping notification later the same day, and the package arrived in 3 days. They actually shipped the current model instead of last year's, too.Really good pricing and great service for this order."
"I was hesitant to order from this company because of their low reseller rating, but they were the only place in the US I could find that had the Cooler Master R9-NBC-AWBS (the R9-NBC-AWAS is available everywhere, but I wanted the extra fan.)I placed my order on Tuesday, got a tracking number 10 MINUTES later, and got my cooler on Thursday, shipped ground.I haven't dealt with their customer service or anything, but my experience with them was top notch."
"Very fast service. My product arrived in 2 days like they said it would. I will definately purchase from them again. "
"Bad service.Placed an order, then had to cancel it because the item was out of stuck (the site failed to point that out during the sale). Got the cancelled item shipped to me anyway 2 months later! Sent back, got refund, shipping fee was not refunded!Had to contact several times customer service.They said that I've placed 2 orders with a minutes difference of each other – what ?!?! ...Fix your system and improve your customer service!"
" I ordered a 3-pack of stylus for my HP Jornada 720 handheld computer from eXpansys (also known as MobilePlanet.com) to use as spares in case I lost my original. When they arrived the problem was immediately apparent.The styli I received were over an inch shorter than my original stylus , and too small in diameter to fit in the stylus bay of my Jornada without falling out. My original stylus has a pocket clip that served to lock the stylus to the computer, but the Mobile Planet styli had simple nubs instead of a clip and were completely non-functional either as a pocket clip or to lock the stylus in the stylus bay on the computer. In fact, comparing the styli I received to the pictures on Mobile Planet’s webpage, they were completely different. And yet the sticker on the simple plastic bag the styli were packaged in read “eXpansys Jornada 720 Stylus Pack’.So I got an RMA# from eXpansys and returned the styli for a refund. Since the problem was all theirs either in mislabeling or misrepresenting their product, I requested a refund of my return shipping as well. After waiting 30 days for them to “inspect” my return I received a refund for the original order amount, but not my return shipping. Looks like I’ll have to contact my credit card company and see if I can start a dispute. Luckily I did screen captures of eXpansys’s webpage showing the styli I ordered, and took some digital pictures of what I received, hopefully these will expedite getting a refund"
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