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"I buy everything I want from them about twice a year, when they offer free shipping. I've been a customer of Kimball, Walter Drake, Harriet Carter & Carol Wright (mostly Carol Wright & Harriet Carter) for many years, buying from them products I could not find in local stores. Two years ago I stopped buying from Carter & Carol Wright because they failed to evolve adequately from traditional mail order to Internet Retailer. The quality of Carter & Wright products declined and their shipping is too slow by today's standards. Now, I buy most of our hard to find products from StarCrest of California. They frequently offer special prices and free shipping. Periodically, I buy from Kimball, whose prices are usually higher than the others but they have maintained product quality & they have really stepped up their shipping processing & speed. These are all old mail order catalog companies that have continued long after kings of mail order, Sears abandoned it and J.C. Penny's seriosuly scaled back. I recommend Kimball. They sell hard to find products at competitive prices and they have modernized their processing and shipping to better match the big online stores such as Amazon, Newegg, Tiger Direct, & eBay "Top Rated Sellers." Kimball, like Starcrest, always gets my order right and unlike Harriet Carter and Carol Wright these days, Kimball doesn't offer complex confusing "free Shipping" deals, or ship out much cheaper products than you expected from the photo & description."
"I was skeptical about this company at first, so I did some googling and found that they have mediocre reviews. Some were good and some were really bad. Here's my experience.Ordered two air conditioner supports on May 2, 2010 and got free shipping. The website says it can take 2-3 days for processing. Then allow another 5 days for the actual delivery. I received it today, May 7, 2010. Not bad at all for the cheapest ground shipping option. Items were heavy so I can't complain. I should also note that I received an email providing me with the tracking number the next day after my order (a lot faster than the 2-3 days time frame). They charge a weird processing fee ($1.99) and standard shipping depends on how much your total is. It might be overpriced depending on what you buy. But if your items are heavy, it is a definitely reasonable shipping charge. Packaging was reasonably good. A big box for two small packages. It was stuffed with paper. The box got very slightly crushed but did not cause any damage at all. This was probably because of all the empty space in the box. So it was easy for pressure to damage it a little.I found what i needed for a lot cheaper than anywhere else. I would definitely buy from them again."
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