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Stores > MidwayUSA

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  • MidwayUSA

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Shipping options

    • option not available UPS Ground
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    Online Ordering

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.75/10 3.75/10
    Chance of future purchase: Rating 5.00/10 5.00/10
    Shipping & packaging: Rating 2.50/10 2.50/10
    Customer service: Rating 3.75/10 3.75/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

116 Customer Reviews

Rating 2/10

Shop elswhere!!!!! Never buy again. Bad customer service, High prices, inflated shipping cost.

"I purchased an item in haste. After I ordered, I found several other places selling the item much, much cheaper - $50 -$75 cheaper plus free shipping. I also paid inflated shipping cost (they marked the cost up). But I decided my mistake, next time look fist. Well, if that bad feeling of knowing I got a bad deal wasn't enough they (MIDWAY) send me a email AFTER with the same item I just purchased offering the item for $50 less. So I email them asking if they will credit me, no reply. email again, no reply, 3rd time no reply. I finally called them, I was polite and explained the situation and requested a credit and they refused to credit me saying it was impossible to do... What? insult me now and assume I am stupid, its not impossible to return, refund, partial refund or even provide a credit. I own a business, its done all they time, they aren't "special" that's code for screw you we don't care! I asked to speak to a manager and she told me she was the person I needed to talk to and they would not do it. I will NEVER refer anyone or buy from them again. their loss..."

Rating 2/10

MidaywayUSA MOST DISHONEST COMPANY!!! Charged my credit card without my permission

""Very dishonest company to deal with - Charged my credit card without my permission- And dealing with their customer service is a joke - - They charged me illegally then shipped it - Then I got nothing but lies and smoke screens when I tried to discuss it with their customer service and they refused to pick up what they sent illegally without my permission.

Rating 10/10

Good service, if you call them

"The only issue I have had with them is slow shipping on some orders. This appears to be an artifact of the USPS final mile service.

On every contact I have had with them via phone or email they are extremely helpful. They have resolved issues with a small missing item, and even sent a replacement for a faulty item that was outside of their return window.

I order from them regularly and will continue to do so.

Rating 10/10

"After 30 some orders from Midway USA, I have no complaints. I have only dealt with customer service twice. A 6 piece shortage of brass on a 500 piece bulk order-they credited my account for the missing brass. A broke switch on a tumbler (damaged in shipping) that I replaced myself- they credited my account for more than the switch cost me with out me returning the broke switch.
Each time I though that customer service was prompt, courteous, and fair. I have noticed that there shipping may be a little higher than some other companies, but the shipping was faster (I only use standard shipping). I will continue to order from Midway and recommend them to friends & no Midway did not ask me to write this review

Rating 10/10

"I'm frankly astonished that MidwayUSA has such poor reviews. My experience with them, after a couple dozen orders over the last few years, has been excellent. I've often purchased ammo, gun parts and other shooting supplies with never a problem. However, I've never needed to return anything before my latest order, so I wasn't sure how dealing with customer service would go. I followed the site's instructions, which was to simply fill out a paper form, enclose it with the return, and ship it back. The item (a red dot sight) arrived back there this morning according to the tracking, and this afternoon I received an email from them saying my account had been credited. Couldn't have been more painless. No need to call first for an RMA#. I have to admit, every time I order there I wonder, "is this the time they're going to show me their bad side." But having spent quite a bit of money there, it still hasn't happened. "

This review was modified by Skribnitz on May 20 2015 07:47:43 PM

Rating 2/10

"I'm increasingly dissatisfied ordering from this online reseller. I've ordered from them several times over the years and it seems to become a costly/cumbersome process each time. They charge a "surcharge" for handling which is just another way they increase profit margin but aside from that, shipping and finding something in stock can be atrocious. Recently I ordered some Leupold bases and rings but MidWay shipped the wrong bases. It was clearly the wrong item # from what was listed in the order. Unfortunately, their mistake is on my dime b/c their policy dictates the customer pays return shipping. Combined with that, the correct item I ordered is now listed as unavailable, so I had to return the whole order."

Rating 2/10

"Very dishonest company to deal with - Especially when it comes to shipping policies - - And dealing with their customer service is an exercise in futility - - They charged me more than what it would have cost to ship my order by 3rd day priority mail... then shipped it by the cheapest and lowest rated method available - - Almost 3 weeks later it has still not arrived - - Then I got nothing but lies and smoke screens when I tried to discuss it with their customer service - -


This review was modified by JungleMedic on April 07 2015 11:16:57 AM

Rating 2/10

"Placed an order, was notified that it was backordered. My order stayed on backorder for over a year and then they just cancel my backorder. Price gouging"

Rating 2/10

"Where do I start.this is the worst company I have ever dealt with online.After placing one small order with no problems ,there the fun ended.I placed a large order on 3/3,they sent the package to the wrong address.After 2 weeks I called and they said the package was returned to them, but never informed me. So i gave them the correct address again,2 days later I check the status of my package,They sent it to the wrong address again. I called them and they had it sent back to them while it was in transit. I was assured I would receive my package on 3/20 . I called today 3/23 ,they have'nt even got the package returned to them.Every time I call there is a 8 to 20 minute wait. Some bozo that owns the company comes on an says, due to a high volume of calls be patience and wait. Well Larry Potterfield , if your that busy hire some help. After hundreds and hundreds of online purchases from many, many companies this is by far the worst.Read there reviews, lots and lots of complaints.So Larry stick it where the sun dont shine ,I'll go to Cheaper than Dirt ,Midwest or and other company,never ever Midway again ,nothing but incompetent jerks.Thanks for nothing"

Rating 2/10

"I hope others read this info unlike myself BEFORE ordering.
Granted I only paid 38 dollars for a rifle bag. But for one I felt 14 dollars for shipping was pretty steep. Especially since the item only weighs 2 pounds.
But no more than 5 minutes after I opened the box I was pretty pissed. I open the Midway rifle case so I can place my weapon in it and zip it back up. Guess what, because of poor design the case will NOT zip back closed. Even if it is empty.
Does the words Quality Control still work here? I have not shipped it back as of yet but I have no intention of paying for return shipping either.

This review was modified by Pauliewog63 on March 13 2015 11:02:51 AM

Rating 2/10

"Midway is selling what they present as General Dynamics government overrun ammunition under the product number 855219. Midway describes this ammo as being "loaded with a true SS109 steel tip penetrator bullet..." They present an illustration of it being a Canadian C77 projectile bearing a steel penetrator followed by a lead slug enclosed in a copper jacket. By virtue of both these descriptors it is explicit that the projectile contains steel. Unless there's some sort of new hi-tech, non-magnetic steel out there that only money thirsty companies selling ammo amidst a scare can get a hold of that defies the laws of physics by its being 100% non-magnetic; unless you want to overpay for steel-free rounds that you can get preferably elsewhere for less and want costumer service (for lack of a better term) to try to Jedi mind trick you into believing that suddenly steel does not have to be magnetic and that they checked your batch before it went out and oh how magnetic it was before it left; or unless you want to be made to feel like you're a liar who has nothing better to do than spend $500+ on something and then complain aimlessly because [we accept no returns on ammo so you basically are stuck with whatever we decide to give you in spite of whatever we may have erroneously described it as]... Unless you want to go through all this, don't buy these rounds or any other they present to contain steel at this time. "

Rating 6/10

"Been dealing with them since the days of catalogs and free shipping, i.e 30 years. Absolutely no problems. They aren't usually the cheapest, but they were reliable. My last order was for some 303 British milsurp that they said had been "sealed away in a British armory" and was non-corrosive. The cartridges had absolutely no headstamp. The Brits, like us, mark the heads of all their ammo. Also the cardboard boxes were totally unmarked. Again, just like the US, they mark their ammo boxes. So I am disappointed that they were so disingenuous in their ad. I gave them a chance to explain using a review which I assume somebody reads, but after two weeks nothing. Point: It is not British and should not have been represented as such, but it shoots OK and I just clean my rifles like it was corrosive which the great bulk of British ammo was. "

Rating 2/10

"Sent me the wrong item. I needed it for a hunt with my new gun. Now i'll just use an old gun. I'm currently on chat hold for 42 minutes. Phone hold was going to be approximately 34 minutes. Their customer service is a joke. Don't ever buy from these people.
It's only a $20 dollar barrel nut, but guess i'll still wait on hold. Just b/c of general principal.
Also received it 3 days after their estimated delivery, but wasn't a big deal. Just one more thing i thought i would list.

This review was modified by elduderino2412 on March 02 2015 07:24:45 AM

Rating 2/10

"I ordered 22LR on 12-05-2013
was told and received emails that product was still on order and I would receive my product, also confirmed with phone calls to Midway.
I have been a long time customer, recommended a friend to also purchase 22LR back before the price increased.
He ordered his two weeks after I put in my order, he has received his order, and mine has been canceled.
Called Midway and sales rep stated: we had them on order over a year, that was against policy, No Ammo, not even another brand.......never again,,,I recommend you make all you purchases with Cabela's.
Even Kmart would be better then Midway!

This review was modified by shit-on on February 20 2015 06:26:34 PM

Rating 10/10

"I don't know way midway is a 1.5 star I've placed 2 orders of 1000 rounds of 22lr and i received the order within 2 days great company couldn't ask for more "

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