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"I ordered 22LR on 12-05-2013was told and received emails that product was still on order and I would receive my product, also confirmed with phone calls to Midway.I have been a long time customer, recommended a friend to also purchase 22LR back before the price increased.He ordered his two weeks after I put in my order, he has received his order, and mine has been canceled.Called Midway and sales rep stated: we had them on order over a year, that was against policy, No Ammo, not even another brand.......never again,,,I recommend you make all you purchases with Cabela's.Even Kmart would be better then Midway! "
"I don't know way midway is a 1.5 star I've placed 2 orders of 1000 rounds of 22lr and i received the order within 2 days great company couldn't ask for more "
"Terrible experience on my first order. They tell me it's in the mail and never gets here. Nothing but a run-around and no refund. Decent prices but terrible customer service and you may not get your stuff."
"I've finally had it with Midway USA. This company truly doesn't understand customer service. I order thousands of dollars of firearm parts a year. I keep giving Midway a chance, and they keep screwing it up. This time i ordered a magazine well for a Glock I was going to be using for a three gun shoot this weekend. I placed the order on 1/2/15 and I paid the up charge for delivery by 1/6/15. My package did not even ship until the 6th and so i was forced to sit at my office while the business was closed to wait for the UPS delivery on the 9th. So here I sit in my empty office waiting for UPS. Well UPS didn't see lights on in the lobby so they assumed the business was closed and didn't come in. I got an email from UPS stating that there was a failed delivery because the business was closed. I called UPS and the lady was VERY helpful and said that Midway set it up so that i could not come pick up the package at the UPS branch. I was told i needed to contact Midway and have them do a delivery intercept allowing me to pick up the package in person. So i called midway and waited on hold for 10 minutes while i had to hear "Larry" tell me how much they care. So i finally got through to customer service who was rude, talked over me, and offered no help in solving the problem. SHE EVEN ARGUED WITH ME SAYING THAT A DELIVERY INTERCEPT WOULD RETURN THE PACKAGE TO MIDWAY NOT ALLOW ME TO PICK IT UP. I called UPS back to see if i heard them wrong, but nope. All it would have taken is someone at Midway placing a delivery intercept and i could have driven and picked up the package.I could go on and about problems in the past, shipping fees after the wrong item was shipped, requiring a signature for a home delivery on an inexpensive item that could not just be left on the porch with the other deliveries from Amazon....but this is it. I'M DONE WITH MIDWAY. Save yourself the trouble and order from Brownells. Brownells has great customer service and always ships on time. "
"I'm like some of you I have been a for a long time customer, probably like 30 years. Their prices are compatible, shipment is usually fast but their customer service and return policy are bad to say the least. They sale "some" inferior products with shipping cost and then if the product is substandard YOU have to burden the shipping expense to return it. Then they put stipulations, must be unused, like if you could use it you would be returning it lol. Must be in original container, and so forth. Think about it, you purchase a product for $30.00; you pay the shipping cost of $8.00, thats $38.00. The product is damaged or it's defected no fault of your own. Then you send it back, at customer expense. Shipping to send it back cost is approximately $5.00 or so, that means you have spent $13.00 and you still don't have the product!!! But, they will always thank you for your business."
"My order was canceled 30 days AFTER getting an email from them being assured that It would not be.I have been a customer with Midway for over 10 years but I will never do business there again.There many other companies as good or better who will gladly take my money."
"I ordered 22 bullets in Nov. 2013. They cancelled the order in Dec 2014 because they and I quote < "felt it was a wise business decision to cancel ALL back orders over a year old". Now prior to this I would call to check on my order and they would tell me every time that they were expecting them in that day. Seriously told me that each time I called. The day I found out they cancelled the order I went online and located the type of 22 bullets I had been waiting on for over a year. I have received all of them. Why was Midway unable to fill my order and then think so little of my business that they just dropped my back order. I have heard that I am not the only one that they have done this to. "
"OK, I have ordered several items from MidwayUSA in the past and have been pleased with the results. I chose to NOT pay attention to all the negative reviews about the company until I ordered several pounds (3) of powder for my reloading press. Now I see where the problems start. Below is a "short" break down of what has transpired with Midway USA and specifically their "for the lack of a better term "Customer Service"In short their Customer Service people have given me the run around about the delivery of the powder that I ordered from them. They told me that the powders are drop shipped from their suppliers. Then they tell me that they can only ship a maximum of 100 pounds (per truck) of HAZMAT Material from their location at a time. Midway USA sent me a tracking number for the shipment. Fine, only every time I attempt to track the package all I get is "Item not Found". Finally three (3) weeks later I get another e-mail from Midway saying the order still has a tracking number and is ready to be shipped, and because there is a tracking number, and the order is ready to be shipped that he order cannot be cancelled.To be fair they do have a lot of great items, but if you want powder or primers they absolutely are a waste of time. Will I go back to them for anything in the future. Not a chance in hell.Oct 23 2014 Received notice that he powder was in stock.Oct 23 2014 Ordered the powderNov 18 2014 Received notice that the powder had shipped along with a tracking number that only states "Not Found"Nov 28 2014 I sent an e mail requesting an update on the shipment.Dec 1 2014 Received an e-mail from MidwayUSA explaining their issue of only being able to place a maximum of 100 pounds of powder on a truck at a time. OH and the powder that I ordered has still not shipped.Dec 2 2014 Sent MidwayUSA an e-mail about my frustration and telling them that since the order has not shipped that they can cancel the order and I will go someplace else.Dec 4 2014 I received an e-mail stating that since the order has been assigned a tracking number and is ":ready to ship that the order cannot be cancelled."
"Had a back order for multiple boxes of .22LR ammo. Midway got 1 box of the 4 on backorder in stock, so they canceled the remaining back ordered items just to be able to get their inventory on hand out the door. They also charged me $12.00 UPS shipping which was calculated on the entire 4 large bulk pack boxes for the 1 box, which is absolute highway robbery and refused to change the shipping charges, or credit me back the difference. They basically profited off the shipping by ripping me off. I will not buy from Midway again due to these shady practices. The backordered items were on backorder since November 2013, so they sat on things a year. The cancelation and shipping of the 1 box was today."
"MIDWAY ON THE OTHER HAND WILL NOT DEAL WITH AGAIN COMPANY DOES NOT KEEP IT'S WORD CANCELS BACK ORDERS EVEN AFTER I WAS TOLD THEY WOULD NOT. HAVE BEEN DEALING WITH FOR SEVERAL YEARS BUT NOT ANYMOREJUST WANT TO MARK PRICES UP AND NOT SELL 22LR IN CASES ANYMORE "
"Being an Expat who lives in Sweden the prices Midway offers are fantastic which was beneficial to them as per this review. The issue I have is I made an order after a couple of others and when I got to the Shipping Address it did not change from the previous addresses. I worked on that several times and finally got the new address to "stay". I then clicked continue. I received an email which indicated the order was being shipped to the previous address and not the new address. The order shipped the same day which is also a plus for Midway. It was obvious Midway has issues with their software as when someone has an account it does not allow for changes in information, hence my lesson learned was IF I ordered from them again I have to start a new account. I am 100% certain I changed the shipping address because I had to re-enter the information at least three times before it remained, and it obviously changed back when I continued.I then had to contact the first shipping address and have it forwarded to the new address and do so Next Day Air otherwise the individual receiving the order would not have been there to receive it. I may give Midway another chance in the future but will be very wary and will call Customer Service from Sweden to ensure there are no further problems."
"my order was supposed to be 2nd day air but it was sent ground. i was still charged for 2nd day though."
"I have placed more than 20 orders in the last 5 years. Most of it was good. Then I recently placed an order for an item in stock. There website said if I purchased the item before midnight that I would receive it in two days. I live in the same state just an hour away from Midway. Two days later it said that it was being sent out for shipping. Then they changed by due date from 2 days to 4 days. A little later I looked at the shipping again and they changed it to 7 days out for an item that was in stock less than an hour away and guaranteed to arrive in two days. Not sure what has happened to midway, but my last few orders have had issues. This will be my last order. They have increased there shipping prices and now offer less than reliable services."
"I have been ordering from Midwayusa for years without a problem. 10 days ago I ordered from them and they shipped it to the wrong address. After a couple emails to customer service their answer to me is if the package doesn't get returned to them they keep my money and I never receive my items. I thought the idea was ridiculous so I called customer service to complain. After some back and forth with their employee I asked him if the package never gets return if I was SOL. His exact response to me was "That's a dim way of looking at it but yes that is correct."Now it is my responsibility to contact the people living at that address and see if I can get them to return the package or I have to start fighting to save my $300. Either way I'll never order from Midwayusa again. "
"I'm surprised at several low ratings. Have been buying from Midway for almost 20 years. Their prices are good, shipping is reasonable. Midway didn't participate in the price gouging that occurred within the past year. They ship their products very quickly and also process any returns the same way. They stand behind what they sell. This is a very legit business that practices very high standards in their dealings. I have never ordered any backordered items though, but only items that are in stock."