We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

RatingsRating
Store InformationStore Info
Full Rating Profile
    • Address: 3253 Walden Ave., Depew, New York
    • Contact: service@midnightbox.com
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: 9:00am - 4:00pm Mon-Fri Closed Saturday & Sunday
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.90/10 6.90/10
    Chance of future purchase: Rating 2.78/10 2.78/10
    Shipping & packaging: Rating 1.83/10 1.83/10
    Customer service: Rating 2.73/10 2.73/10
    Return/Replacement policy: Rating 2.19/10 2.19/10

4,462 Customer Reviews

Rating 2/10
1/5
modified review posted

"Absolutely Horrible. First off the product was a knockoff: " Lightning McQueen and Friend Lego Style Race Car Set " was neither Lightning McQueen (Disney) or actual Lego. It was a complete Asian knockoff. It of course came from China via customs in a poorly shipped container which made it even more of a mess. Further it took a month for me to receive and I only have received one of the two I have ordered to date!"


Rating 10/10
5/5
modified review posted

"package delivered on time"


Rating 4/10
2/5
modified review posted

"They sent the wrong item; king size pillow cases instead of standard. No biggie, they were $8 + $4 shipping. When I inquired about getting the right item, it took them 4 days to respond with "I have to check with the vendor". OK, 3 days and another email from me, they responded with the "vendor wants you to take pictures of the product". Really? OK. I sent pictures. A week later and another email from me, they responded with "waiting on the vendor" Seriously? I then requested my $12 back. To which they once again deferred to the vendor.. Two more emails from me telling them that this is b.s. and I really don't care about THEIR vendor. I reminded them that I didn't order anything from, nor pay, THEIR vendor, I paid Midnightbox.com. Finally they refunded me my money. Seemed to be a lot of running around for $12. I really don't like their policy of blaming a vendor for 2 weeks. I certainly would never buy anything expensive from them."


Rating 2/10
1/5
modified review posted

"I would not recommend MidnightBox to my worst enemy! I was charged on day one - six weeks later, still no merchandise - no estimated time or tracking number received yet! I will continue my review on Facebook!"


Rating 2/10
1/5
modified review posted

"very unhappy with Midnight box. I ordered an item on 10/1/2014 it is now 11/15/2014 and I have not received it. I emailed the customer service department whom informed me it was just shipped on 10/30/14 which was a lie it wasn't actually shipped until 11/5/2014. I have still not received it and will not do business with this company again. "


Rating 10/10
5/5
modified review posted

"fast shipment..just as advertised..no problems"

modified review Rep reply posted Nov-13-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback, it is greatly appreciated!”


Rating 8/10
4/5
modified review posted

"Other then the longer delivery time (4 weeks - 3-5 weeks as stated), the service has been great."

modified review Rep reply posted Nov-13-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback, it is greatly appreciated!!”


Rating 10/10
5/5
modified review posted

"IT WAS ALL GOOD. I HAVE NO COMPLAINTS.
"

modified review Rep reply posted Nov-13-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback, it is greatly appreciated!!”


Rating 10/10
5/5
modified review posted

"As long as you don't need the product quickly and can wait several weeks, it's a good deal."


Rating 8/10
4/5
modified review posted

"I love the prices! It did take a long time to arrive, but I wasn't in a rush. The product, however, looks like a Chinese knock-off."

modified review Rep reply posted Nov-07-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback, it is greatly appreciated.”


Rating 10/10
5/5
modified review posted

"Order received promptly. Received exactly what I ordered."

modified review Rep reply posted Oct-31-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback, it is greatly appreciated!”


Rating 2/10
1/5
modified review posted

"Worst experience in buying. Delivered a tool that does not work. Customer service does not exist. Will never buy from this website. Please stay away from this website and save your money"

modified review Rep reply posted Oct-30-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback, you will emailed shortly.”


Rating 2/10
1/5
modified review posted

"The worst! Biggest rip off out there! Beware and just send your money out into cyberspace.. You have a better chance of getting something back by just throwing money out there into space than from this outfit! They suck!"

modified review Rep reply posted Oct-30-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feed back, you will be emailed shortly.”


Rating 10/10
5/5
modified review posted

"Ms Sarah is always willing to assist in customer service via email."

modified review Rep reply posted Oct-30-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback, it is greatly appreciated!”


Rating 2/10
1/5
modified review posted

"I ordered the following 5 Mystery Boxes on 9/8/14. It was supposedly shipped on 9/19/14. After 3 weeks post ordering without receiving it I emailed them asking where it was. I was told they would look in to it. A week later they said I should be receiving and update as to its location. I never received such update. I asked them to cancel my order. I haven't heard back from them since then. There is a tracking number on the order that doesn't exist in any system. Nobody has any idea where the order is. I filed a dispute with PayPal for a refund."

modified review Rep reply posted Oct-30-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback, you will receive an email shortly.”


MidnightBox is a Merchant Member! Learn more

MidnightBox is a merchant member
MidnightBox participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,909 merchant members.