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RatingsRating
Store InformationStore Info
Full Rating Profile
    • Address: 3253 Walden Ave., Depew, New York
    • Contact: service@midnightbox.com
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: 9:00am - 4:00pm Mon-Fri Closed Saturday & Sunday
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.55/10 6.55/10
    Chance of future purchase: Rating 1.77/10 1.77/10
    Shipping & packaging: Rating 0.82/10 0.82/10
    Customer service: Rating 1.45/10 1.45/10
    Return/Replacement policy: Rating 1.25/10 1.25/10

4,418 Customer Reviews

Rating 4/10
2/5
modified review posted

"I received one part of my order over a werk ago. The glass skull bottles that I ordered, however, have yet to arrive."

modified review Rep reply posted Aug-19-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your order, you will be emailed shortly.”


Rating 4/10
2/5
modified review posted

"It has taken so long to get the merchandise -- which hasn't arrived after many, many weeks -- that I can't comment on the quality or usefulness of the product, but only on the order fulfillment process. Bottom line: it appears that orders are collected for several weeks after the initial appearance of the ad on the web site, at which time the order is submitted to the overseas supplier, after which the supplier produces the items, and (hopefully) the supplier ships the merchandise to the customers. I've had this issue with Midnight Box before, but never to this extent: it's been a month and 16 days since I placed my order, and all I've heard is that the order has shipped from heaven-knows-where by who-knows-what method of untrackable shipping. My recommendation is to order from these folks if, and only if, (1) their price is compellingl and (2) you can afford to wait an indeterminate amount of time to get your product. [Note: My wife and I ordered a new, built-to-spec, Subaru Forester a few days before I placed my Midnight Box order, and we got the car in about 5 weeks.]"

modified review Rep reply posted Aug-19-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback, you will be emailed shortly.”


Rating 10/10
5/5
modified review posted

"The glasses I ordered were just what I expected. Good product. Shipping is extremely slow. But for the price can't complain to much"

modified review Rep reply posted Aug-19-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback, it is greatly appreciated!!”


Rating 2/10
1/5
modified review posted

"1. Order dog Furminator for short hair dog - long hair dog Furminator delivered
2. box with toy arrived crushed
"

modified review Rep reply posted Aug-18-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feed, you will be emailed shortly.”


Rating 8/10
4/5
modified review posted

"After my initial complaint that my order had not arrived after a significant period of time, a Midnight Box representative followed up immediately to communicate with the vendor and attempt to bring about a positive result in this situation. That kind of customer service is meaningful - thank you."

modified review Rep reply posted Aug-18-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback, you will be emailed shortly.”


Rating 6/10
3/5
modified review posted

"Very slow. Still have not received the order from them. Do not be in a hurry.

Revised my rating. Received the order today after being asked by MidnightBox. And since I received the order today I did change the rating.

I placed the order on 7/3/2014 and received on 8/18/2014. What would be an appropriate rating? 6 week lead time is a bit long
"

modified review Rep reply posted Aug-18-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback, you will be emailed shortly.”


Rating 2/10
1/5
modified review posted

"There shipping time is pathetic. You're better off paying a little extra some where else and receive the pruchase in a timely manner than to save a couple of bucks with Midnight Box and wait 3-4 weeks to receive your purchase.

Updated 18 Aug 2014: I just received this from Midnight Box "I am very sorry that your order arrived later than expected.
As you know ratings can have a huge impact on our business, as well as our customer and vendor relationships. Would you consider revising your rating?" --- I never received the my orders any quicker when I made similar requests. I have had an account for many years and 99%, if not 100%, the shipping took forever. This is a bad way to conduct business and buyers are MUCH better off paying a couple of bucks more somewhere else if they want it in a timely manner. If the buyer wants the product 4-6 weeks after placing the order then my all means order from Midnight Box because they will live up to that expectation.
"

modified review Rep reply posted Aug-18-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback, you will be emailed shortly.”


Rating 2/10
1/5
modified review posted

"Did not get complete order."

modified review Rep reply posted Aug-18-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback, you will be emailed shortly.”


Rating 2/10
1/5
modified review posted

"You have to wait for ever for your product with no communication. "

modified review Rep reply posted Aug-15-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback, you will emailed shortly.”


Rating 2/10
1/5
modified review posted

"I order a gold plated poker cards on 06/16/14 and today is 08/15/14 still didn't get my package. I contact them via email and tried to refund my money but they never response. Couple week ago they email me "finally" and said ur order has been shipped and please track your order in ur account. I checked my account but there is no tracking number and still today my status shows shipped but never got it.
I recommend to everyone not to placed ur order here, I know its very cheap price here on there website but don't be get robbed by this cheaters
"

modified review Rep reply posted Aug-15-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback, you will be emailed shortly.”


Rating 8/10
4/5
modified review posted

"The product I received was delivered exactly the way I had expected. If i had to be picky about it the one thing that could be better would be the shipping. It took a bit longer than I thought it would have, however, it did get here in one piece and working perfectly, so I can't complain too much."

modified review Rep reply posted Aug-14-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback! It is greatly appreciated!!!!”


Rating 2/10
1/5
modified review posted

"I emailed about 20 days after placing the order because the shipment had not moved, I was assured it would come. Emailed again 2 weeks later because the shipment tracking still had not moved. Someone finally responded and told me the order would not be shipped. One star is the lowest rating I could give, which is about accurate, at least someone responded to my emails I suppose."

+ Read user comments
modified review Rep reply posted Aug-13-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback, you will be emailed shortly.”


Rating 6/10
3/5
modified review posted

"One if the laser units did not function. :("

modified review Rep reply posted Aug-13-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback,it is greatly appreciated!”


Rating 8/10
4/5
modified review posted

"shipping takes so long to receive item. "

modified review Rep reply posted Aug-13-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback. It is greatly appreciated!!”


Rating 10/10
5/5
modified review posted

"I was pleased with how quickly Midnight Box completed and shipped my order. Item was packaged well and arrived without damage.
I check their website everyday waiting for the next great deal!
"

modified review Rep reply posted Aug-12-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback!! It is greatly appreciated!”


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