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RatingsRating
Store InformationStore Info
Full Rating Profile
    • Address: 3253 Walden Ave., Depew, New York
    • Contact: service@midnightbox.com
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: 9:00am - 4:00pm Mon-Fri Closed Saturday & Sunday
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.33/10 7.33/10
    Chance of future purchase: Rating 2.80/10 2.80/10
    Shipping & packaging: Rating 1.56/10 1.56/10
    Customer service: Rating 2.59/10 2.59/10
    Return/Replacement policy: Rating 2.22/10 2.22/10

4,450 Customer Reviews

Rating 2/10
1/5
modified review posted

"The worst! Biggest rip off out there! Beware and just send your money out into cyberspace.. You have a better chance of getting something back by just throwing money out there into space than from this outfit! They suck!"


Rating 10/10
5/5
modified review posted

"Ms Sarah is always willing to assist in customer service via email."


Rating 2/10
1/5
modified review posted

"I ordered the following 5 Mystery Boxes on 9/8/14. It was supposedly shipped on 9/19/14. After 3 weeks post ordering without receiving it I emailed them asking where it was. I was told they would look in to it. A week later they said I should be receiving and update as to its location. I never received such update. I asked them to cancel my order. I haven't heard back from them since then. There is a tracking number on the order that doesn't exist in any system. Nobody has any idea where the order is. I filed a dispute with PayPal for a refund."


Rating 2/10
1/5
modified review posted

"Order was place July 18th. It's now October. Good at taking my money, not so good at delivering my purchase. Same tired excuses everyone else seems to be getting. There's absolutely nothing positive about my experience at midnightbox.com I will not be a return customer. "


Rating 2/10
1/5
modified review posted

"I gave MidnightBox the full time required for shipping and still no package. I reached out to them a couple of days ago and asked for their help, no reply. Looked them up on their Facebook page, only to see bad review after bad review. Next stop was the BBB of NY. Looks like I may have made a mistake shopping with MidnightBox. "


Rating 2/10
1/5
modified review posted

"Ordered item over 4 weeks ago. Has not come but the charged my account right away. Very poor customer service. All they say is there a problem with the vendor. Would not recomend"


Rating 8/10
4/5
modified review posted

"I like your item's you have, but it seems to me that your shipping costs are a little to high. Some websites that I use have better shipping fees. Thanks. Booboo899"


Rating 8/10
4/5
modified review posted

"The product was fine. The time it took to be delivered was a little disappointing."

modified review Rep reply posted Sep-19-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback, it is greatly appreciated!!”


Rating 8/10
4/5
modified review posted

"A little slow on delivery but overall happy ;)"

modified review Rep reply posted Sep-11-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback, it is greatly appreciated!!”


Rating 2/10
1/5
modified review posted

"Oder never shipped despite repeated promises from Midnightbox. They kept trying to blame their vendor, yet never offered any type of customer consideration.
Don't waste your time. I found the same items on Amazon for almost the same price and got them in 2 days. Midnightbox dragged this out for over 2 months without ever shipping the items. Saying that their performance and customer service has sucked would be an understatement.
"

modified review Rep reply posted Sep-08-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feed back, You have been emailed.
We do not stock or ship any of the items so we do have to rely on our vendors for shipping.”


Rating 4/10
2/5
modified review posted

"I have ordered a few things from there. One, I got quickly. The next was cancelled (over a month ago) and I still haven't received my refund."

modified review Rep reply posted Sep-08-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback.”


Rating 10/10
5/5
modified review posted

"It was delivered in the time specified, good packaging, have not used as yet."

modified review Rep reply posted Sep-08-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback, it is greatly appreciated!!”


Rating 10/10
5/5
modified review posted

"order came on time, i will order again from this site"

modified review Rep reply posted Aug-29-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback, it is greatly appreciated!!!”


Rating 6/10
3/5
modified review posted

"Shipping took way to long. Even for coming from a foreign land. "

modified review Rep reply posted Aug-28-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feedback, it is greatly appreciated.”


Rating 2/10
1/5
modified review posted

"Advertised binoculars have night vision capability turns out were just an ordinary pairs of binoculars"

modified review Rep reply posted Aug-29-2014

MidnightBox, MidnightBox rep has responded

“Thank you for your feed back, you will be emailed shortly.”


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