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DO NOT PURCHASE ANYTHING FROM THIS ONLINE RETAILER - EVER !!
"My story is the same as everyone elses. I think what they are doing is printing a FedEx label whether they have the product in stock or not. Make up a misleading delivery date and FedEx never does scan it, cause it never really exists. Then they bill you and make a different excuse everytime as to why you haven't recieved your product. Total Scam and I'm absolutely shocked that Microsoft does business like this. I thought, like most other people that its a trusted brand. It's not ... DEFINATELY NOT. STAY AWAY."
If you want to receive your product in time or have a valid tracking # - shop elsewhere
"Ordered from Microsoft Store Canada Online- first issue was tracking # didn't work, so didn't know when my product was going to arrive, was suppose to be 3-7 days. I called fedex, they said they have not received anything doing an advance search. Microsoft customer support conveniently didn't have a supervisor for me to speak with to get a refund or find out where my package was (I was polite but frustrated). They also stated that fedex is to blame, that fedex creates their shipping labels last minute. I will NEVER order anything online again from Microsoft store online. I told them that fedex advised for Microsoft CS to call them directly to try to resolve the issue and track my package- microsoft store wasn't willing to do that. This has been my first and last order with The Microsoft Store online-lesson learned. Stay away-shop instore only or pay the extra to shop somewhere else online."
"I love microsoft products, but I would warn to stay away from the online store. I am having so much problems, like not sending authorization to charge my credit card, or having any service rep finish the job. It has been 2 weeks since I have ordered a surface book bundle, and I am no futher along than when I started. Whenever I get help, it seems like I get somewhere but than I loose contact with that specific service rep"
Would give 0 stars if I could
"This was by far the worst experience I've ever had with a company. They are so incompetent at every step of the operation it's almost impressive that they're still in business. My warning is simple: if you can avoid, do so.I won't write the whole story but I'll try to give a quick summary. I ordered a PC game online, and the order never went through, although they never told me that! I called them and they said I must wait "5-7 business days" before something is wrong and they will investigate the issue. After about 8 business days I called and spent literally 2.5 hours on the phone. I was put on hold at least 10 times for up to 25 minutes at a time, and the interaction involved at least 5 representatives and as many transfers. At each stage there was no hand-off so I had to re-explain the issue and go through a process involving confirmation that I was who I said I was. I hoped this was the end of my saga but issues on their end continued to fail at EVERY STEP OF THE WAY and every step took the same "5-7 business days" before something is wrong and they will investigate the issue. So long story short, I dealt with the company through multiple phone calls, representatives, and failures on their end FOR 6 WEEKS before I finally got my refund. Honestly this almost seems illegal.They wasted so much money in personnel costs on this one very simple issue that I can't imagine how they are still in business. In fact, isn't Microsoft a relatively respected brand? Baffling. I will never shop with them again and will warn everyone I know to stay away."
Don't go by MS name - they are Like any other third rated online store
"I ordered for a dell xps laptop on the 11th of June 2017. Very next day, got a mail from Ms with the FedEx shipping number and that's it.When I called fedex , they said only the shipping label is created and the product is not handed over.I called up MS store support atleast 6 times till today, but no updates. All they do is create support ticket and nothing else.Now my money is gone and am not sure when I will get the product.Absolutely unprofessional customer support "
The most horrible support for their Online Store.
"I've called twice today to activate their Microsoft Complete warranty on my 2 ASUS T102HA Signature tablets. I purchased in December with the warranty and now I have a crack on both tablets. The first support staff told me that I would have to go to the nearest store which is over 200 miles from me in Tyson Corner ( Virginia) I'm in Richmond, VA. She sent me over to a supervisor and the phone disconnected. By the way it took one half for the call back. I called a second time and got a man and he stated he didn't work in that department and sent me over supposedly to Consumer Affairs Department. I was on hold for 65 minutes and ,I finally hung up on the elevator music. This is the worst experience I've had with any online order. Next time I'll purchase from a more competent group at Amazon. They need to honor their warranty and I'm not driving 200 miles after I've already paid for the Microsoft Complete Warranty. I am a former Purchasing Professional and this is outrageous. Can I get a call from the President /Supervisor or any responsible person at that company,"
Order under review.
"This store holds orders for more than 4 hours to review orders. DO not buy from them if your in a rush."
Guilty until proven innocent!
"Purchase a surface book from Microsoft Store on 23 Jan 2017, has not yet arrived! UPS have lost it and apparently investigating. Whilst the investigation is underway I am apparently not entitled to receive the goods purchased or a refund! I can only conclude that I am considered guilty of actually having received the goods and am being dishonest by telling Microsoft I have not received anything. When I consider my options for seeking legal recourse it get's difficult because Microsoft Store is a company registered in Ireland. All I want is to receive is the laptop I purchased or a refund!. As it is Microsoft, I can only conclude that at some point this will be resolved because I ultimately did not receive the laptop and UPS's investigation will prove it, but buyers beware of Microsoft's position in such a scenario. I will not be buying from their on-line store again and presumption of guilt is apparently an acceptable position to adopt by the mighty Microsoft and so far I have not been able to do anything about it..... but I will persevere!"
"Recently purchased Microsoft Office software. Works great no problems with purchase or instalation. "
"Ordered 8" tablet on Dec 9th, received confirmation and UPS tracking # the same day.Tracking 10 days later still says label created but not picked up by UPS???Called 3 or 4 times and service agents were not able or willing to inform me what the problemwith delivery was?Their customer service stinks!"
never recieved microsoft rewards
"on 11-24-16 I purchased a xbox one s the promo that week was buy thru Microsoft account and receive 60 reward points for each dollar spentI have called 4 times and each rep gave me a different answer.I never got the rewards,if I didn't buy this as a gift I would of returned it to a store I will never buy anything from them again.It baffles me a company like this is instructed to lie to consumers............."
Avoid. Avoid. Avoid.
"Ordered a Surface pro 4 online. Called to make a small changed to the order. They end up shipping and BILLING me the same order twice. Still waiting 3+ weeks to see a refund. Not sure I ever will. "
Horrible service, stay away.
"I bought a surface pro 4 bundle with a free type cover on Nov 27 2016. The very next day the same bundle had a free sleeve. I talked to the customer service about this. They said I would have to cancel the previous order and create a new order. So I cancelled the previous order and created a new one, but, alas, the 1st order had already shipped, which I would have to return. They couldn't have shipped the sleeve separately? Why go through hassle of cancelling 1st one and create a 2nd one?Well, The 1st order came fine. The 2nd order, which was supposed to reach my home on 2nd Dec, did not. Fedex tracking said they had delivered to my home, and yet, there was no package. So, I called up MicrosoftStore support and told them about the missing package. They escalated the case internally. Even after 8 days, there was no update from them. I thought that perhaps the package was stolen from my doorstep and that I had lost the 1000$ item. Get this: They deliver a 1000$ package with "no signature required". After 8 days, a couple came to my house to deliver the package. Fedex had dropped it off at their place. They had called Fedex to let them know about the wrong delivery. Fedex said that they would send someone to pick it up and no one came. Therefore, the couple had to bring it to our house personally. I just can't believe the service of both these companies. At this time, I am returning both of these orders. What a hassle. Just to get a sleeve!"
Dont buy from them anymore!
"So I ordered a street hopper music system as soon as they posted for Black Friday, as item was in stock. Four days later I checked and it said Backordered. They were also still selling item. I tried to email , but you cant. I tried to call and they have this new magic system that you can use with your Smartphone with a link and no app. Great it brings you back to the same website where you cant do anything. I called, 34 minute wait. Press 3 to have a callback, pressed 3 but the system couldn't here me press the the 3. Cancelled order. Done with Microsoft for selling stuff they don't HAVE! They used to be good, not so much anymore!"
Will never buy from again
"I ordered a raspberry Pi bundle : rasp Pi + flash card+case + power adaptor for $75 The power adaptor was never shipped. The packing slip showed all parts except the adaptor. At first I thought that I had incorrectly read that the adaptor was included in the bundle but sure enough it was. I called to inquire and was told that they were out of inventory. After an hour on the phone, was told that they would give me a $5 credit for the store that expires in 3 months. The problem is the adaptor retails for $10. I think they should have either sent me an adaptor when they received some more inventory as this was part of the original bundle or give me enough credit to purchase one without any additional cost to me. Very shoddy. "