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"The experience was awful. I kept getting errors when trying to confirm the order. Later, I received two email confirmation for the same item. . . . . they duplicated my order and I never once recieved a confirmation online. I immediately tried to cancel the second order online. . . . they do not even have that capability. I then called the service desk and was told there was a more than three hour wait queue. I requested the callback option. I then found a chat feature online and got a chat going with a service rep. . . . After some time, he confirmed that the duplicated order was cancelled. three hours later, I got the call back and that person also confirmed the order was cancelled. the next day, I received an email notification that some of the items on both orders (first and duplicate) shipped. the next day, I received an email with a return shipment authorization. two days later, I received another email stating that another item on the good order is not available. Meanwhile, my credit card is charged with duplicate charges. In addition, there is a mysterious #360.11 pending charge that nobody can explain. I just spent about two hours on the phone with them trying to clear it up and go zero satisfaction. This has been the worst online shopping experience ever. "
"I bought a cheap i5 touchscreen laptop on BlackFriday,but 6 days later it still not ship out,I ask the online support twice,they said the just provide technology support,they don't have the tool to check it,just give me the useless store phone number,and then no reply me again.OK,I call the 1-877-696-7786 line,after a long long auto reply,said they are busy,I have two choice,watis for call back,keep waitting.No call back till now and I've ever chioce waiting somebody answer me 20 min.Finally ,I write a email ask for refund but no reply now."
"I ordered an Acer laptop computer and Microsoft shipped the computer to my billing address, not shipping address. I called Microsoft and asked to redirect the computer to my shipping address. Microsoft gave me the reference number but they NEVER contacted me later. I called again. After waiting for 3 hours (Yes, it is 3 hours!), I got to talk to a representative but the call was disconnected and I never got the call back. I tried to ask for an RMA to return the computer but I had to wait for hours to talk to someone. I still couldn't get anyone to talk to me about the return yet up to now."
"How can an online store not have an online cancellation process! All I want to do is cancel my Xbox one pre-order quickly without being asked a million questions and waiting on hold for hours. Pathetic."
"I feel your pain @fckyoumicrosoft!! I am in exactly the same boat!I'm a student at the University of Minnesota and I really need a new laptop, so I ordered the Surface Pro 2. However, my order didn't go through because my credit card was apparently denied. I thought this was because my card was just put on hold because my bank suspected credit fraud because of an earlier purchase I had made (ironically for the Touch Cover 2). I was told to update my payment method for my purchase through an email. Because I had cleared up my credit card with my bank, I thought it was ok to use again, but when I resubmitted my payment method, I was immediately greeted with an error and was told that my purchase was CANCELLED. I wasn't even given another chance to submit another payment method. I called in several times to microsoft customer service and they reassured me that this was a mistake and that I would receive future contact to update my payment information, but more importantly they assured me that my preorder was still INTACT. Just received a call telling me that my order was permanently cancelled and that I had to place another order to receive my surface and that I would have to wait another 2 months to receive it and that there was nothing I could do. Note that this is after I had JUST received the touch cover 2 with the docking station just about to ship to me. I will have the touch cover 2 and the docking for 2 months and they will sit there and mock me until I receive my surface, after I have finished just about all of my classes at the U, which was the real reason I wanted the Surface Pro 2 so soon. I blame Microsoft and their website. Customer service was great and helpful, but misinformed and it wasn't their fault. I AM QUITE PEEVED. I am an avid user of Windows 8 and Windows 8.1 and a technology enthusiast, so this is really disappointing. I am still shocked that this couldn't have been settled in a more direct and customer friendly manner and that my original order status couldn't have been preserved."
"Microsoft store blows hard. I thought I was the only person to experience this level of crap after dealing with them, but CLEARLY I am not.Long story short, I placed a preorder about a month ago. In the Ensuing weeks, I was told in no uncertain terms on several occasions by MS staff over the phone and through live chat that my order was good to go and set to ship on the 21st. THIS morning, 10/18,not 2 weeks ago, or a week ago, I get an email saying my orders been cancelled... citing problems with my credit card info (???????; which really makes no sense because my order consisted of several deliverables, many of which were already charged and shipped to me. They tell me my only course of action is to re-process my order effectively moving me back to the end of the line.Considering how much rescheduling I've done so that someone could be home to sign for the package on the promised date, this was not at all acceptable. So now I'm stuck with a bunch of peripherals (which were all on the same order, but shipped to me in advance for unknown reasons). I wasted the time of family members, and I bought things I no longer have use for.The only logical course of action was to cancel my entire order on principle. Yes I realized that I just cut off my own nose to spite my face, but I hate Microsoft THAT MUCH. I always hated Microsoft before, but now I really do. I know this was supposed to just be a rant about the MS store, but I really just hate MS as a company, and will do everything I can to avoid having to use any of their garbage products even if it means having to invest money in more apple products or learning how to use Linux.My kids will be taught Linus from the moment they are born so that they will never have to deal with Microsoft.Fuck you Microsoft :]"
"Beware. They have serious problems with their way of doing eCommerce.Here is my case.Each year since 2009, I have to purchase via their online store the Renewal of my Action Pack Product from their Partner portal. Each time it's an adventure. I'm able to get through the end of process and come out with an invoice number using my credit card. And each time I wait for about a week and I do not receive anything from them. So I have to phone them and each time they say that the're was a problem with the credit card process and the order did not processed, so they have to manually cancel the order and 24 hours after that I can process... using another credit card because I will not be able to order anything from Microsoft for one fiscal year (?) since their was a problem with my credit card !!! What I have to do is to wait for the 24 hours, order using the Check as a payment, and phone them again to use my credit card and they will do the job manually on their side. After that the process will take 48 hours to process and then the order will be processed...Everytime I have to use their store to buy things that I have no choice buying from them I always have that kind of adventure.Microsoft's head office should take this threat seriouly because Online Business is the big thing right now. I can see the avererage of 0.67 on 10 as of today, meaning that i'm not the only one to live this bad online experience with Microsoft..."
"I'm a student at a European university and tried to order the Surface Pro with the 10% student discount. I added it to my cart, then it says I have to create an account with my student e-mail address. Creating a student account was hard enough since my university wasn't listed and the website didn't let me continue when I simply entered my university's name. I then found that a certain faculty from my university (not my faculty, though) was listed, so I chose that. Then I got an e-mail with a link to activate my account. I click the link and it says I confirmed my account. Then I try to order again and again it says I need to confirm my account by e-mail, so I do the whole thing again. This time I was allowed to continue.Then I enter my credit card information, since it's the only payment option. In the end I get an error that simply says "Error number: 30225". When I try again i get "Error number: 0".I call up the hotline and a very friendly employee says he will try to submit the order for me. He asks for the name on the credit card and the CVV number (not the credit card number - he saw that from my account). He submitted the order for me, said it worked, and then I immediately saw that my card was charged with the price of my order. He told me the order was still in a confirmation stage, though, so I have to wait a couple of hours to get a confirmation.The next day I get a call from the same guy saying that my order was not accepted (no reason why). When I brought up that my card was already charged he said it wasn't actually charged, it just "looks like it". He submitted a new order and said we will see if it works this time. Then I get notified by my credit card company that the card was charged a second time, but soon after they say the first one was cancelled (so Microsoft did cancel the first charge). A few hours later I get a call from the same guy saying the order was successful. I ask if there is any e-mail confirmation for me and he said I should have already gotten one. I did not. He told me to check my spam folder, but that was empty too.. He then asked me if he should send it to another e-mail address (my gmail account) and I agreed. There I got the E-mail in the SPAM folder.The support guy was very very helpful and friendly, but the overall ordering experience was horrendous! Never had so much trouble with an online purchase before!"
"In fifteen years this was certainly my worst online purchasing experience. I wish I had checked here before placing an order. They had a student promo that I used to buy my brother a laptop (who is in fact a student). The promo was broken and would not allow orders to complete. I tried for awhile to get the site to work. Then did an online chat. The chat person couldn't help me so I called in. I spent thirty minutes or so on the phone and that person couldn't get the order through either. Next day, website still down. So I call the physical Microsoft Store in Boston and spend another half an hour on the phone with them. They didn't know about the issue and couldn't complete the order. So finally the next day the website is fixed and I place my order. I had ordered next day shipping to try and get the laptop in time for my brothers graduation party, but it did not show up for three days. Then lo and behold, ANOTHER laptop shows up two days later. I check my credit card and they charged me the non-promo price on the second laptop. I call MS store and get an office in India. I tell them I need a return label for this laptop and they keep telling me my 'email address is wrong' so they can't talk about the order. I'm flipping out on the phone. What do you mean you can't talk about it?! I have a flipping laptop that you CHARGED me for sitting on my table. WTF am I supposed to do with it? Finally gets escalated after asking ten times. They 'sort' the email issue and will mail me a UPS label. No UPS label shows up. Again I call in and they sent it to the email address that was wrong. Awesome. So now I've had this bloody thing for two weeks, I have to cover the financing cost on my credit card, and I've spent hours on the phone. Last straw is that the product ended up being defective and I had to return the original laptop too. They wanted me to have it repaired instead of returned, but at this point I was absolutely done. Awful store. MS can and should do better."
"I received a free $10 electronic gift card for signing up for an xbox one newsletter. On 5/21 I ordered a phone case and usb charger. A week later I check my order to find out that I was sent the wrong phone case.1) I call on 5/30 to let them know the order is incorrect They tell me I will get a UPS return label and they will ship the correct item back to me. I receive e-mail from an online support staff confirming this.2) Receive e-mail 3 days later that I should receive ups return label (although no return label sent)3) A week later receive similar e-mail stating ups return label should arrive soon. (no return label is sent)4) On 6/10 I contact msstore through online chat. We find out they are incorrectly referencing the wrong order and the support staff says they will escalate the issue.5) 10 days pass and on 6/20 I again contact online support and they give me the same response: You will receive a return ups label soon and we've escalated your problem.6) Finally on 6/26 I receive the same e-mail that my UPS return label will arrive soon, but this time I finally get the UPS label.So I've shipped the item back to them. Shipped on 7/3.. expected delivery 7/10.**Conclusion: I don't expect to get my order fulfilled. If I had spent any money I would have done a credit card chargeback the day I got the incorrect order. Since this was free, it's just left a very bad impression on me. I will not be buying any microsoft product soon."
"I ordered the microsoft surface on 6/30/13 and received no order confirmation although the transaction showed on my credit card website. That seemed unusual but I was traveling so I didn't have an opportunity to follow up until 2 days later. I called customer service who mentioned there was my problem with my credit card (extremely unlikely) and they would call me back promptly. I called my credit card to make sure who verified there was no problem. Customer service never called back. I called customer service again and spent over an hour explaining my issue to various customer service people and supervisors. I also asked why, if there was an issue with payment, I received no email telling me such. It has now been two days since THAT phone call, they have charged my credit card again and yet I still do not have a product nor a tracking number. When I go to the website, it still says that there are no orders in my order history. I have never had to try this hard to PURCHASE a product from a company! Terrible, terrible, terrible customer service. The worst customer service experience I've ever had. "
"Microsoft store is completely useless. They screwed up my order. I bought a laptop two weeks and they said the order did not go through so I replaced another order. A few minutes later, I got a call that both orders went through and I could cancel one. I was transferred to a customer service agent who told me that the first order didn't go through but he'd cancel it to make sure there was no problem. They were obviously confused. Well, the next day, I found out that both orders had shipped out. By this time, my account was negative 600 dollars thanks to the idiots at the microsoft store. The supervisor promised to process my return but she never did. she also said the order had been intercepted which was not entirely true. The order was not intercepted until it reached Jersey and as of a day before, I was still going to receive two packages. To make matters even worse, I called in again to confirm my return and another dummy agent said it had been processed. So today, I called in because it's been over a week since the last call and still no refund. The agent told me that my return was not processed and they were going to JUST process it. At this point, I was furious because all the agents ask dumb ass questions and waste your time. This time, if I don't get my refund then they have something else coming for them! Never buy anything from them! Please use Amazon, Ebay, anything else. They are useless!"
"I placed a number of orders for 1200 points codes with a $10 discount code that was e-mailed to me for signing up for Xbox One notifications. This code was apparently intended to be one use only, but became attached to my account and automatically applied to anything I had in my cart after placing the first order. 2 of the orders I placed were delivered via digital code, the other 10 were not. I was charged for all of them. So far I have contacted MS support twice, and both times they have insisted that the charges on my credit card are just authorizations (the bank verified they are charges) and that there is nothing they can do. They told me to file a chargeback because they can't do anything for me, or even tell that I was charged - I am reluctant to file a chargeback for fear that it will result in my Live account being banned, so now I am faced with the choice of risking that, or eating the loss (paying more than 2x retail for the points effectively), and hoping someone at Microsoft eventually resolves the situation. All in all, this is the worst customer service I have received from a company, to the extent that I feel like I am being defrauded and ignored by Microsoft."
"I received a coupon code for $10 off from their store. I placed an order for 1200 Microsoft Points and the order went through, and was reflected on my account. My order was never completed and I never received my points, so I replaced the order and it still gave me the discount. The same thing happened, so I tried another browser, and still the same problem. I now had 3 orders on my account, so after a couple hours I called MS customer support on my prepaid phone. I only had 30 minutes left on my phone, but sadly there is no e-mail support for the Microsoft Store (pathetic). When I spoke to a representative after 20 minutes on hold, she told me I just needed to wait. I waited, and then 10 minutes later I got an order confirmation. Logged into my account to get the codes, and the fields where the codes should be are blank. I borrowed a neighbor's phone and called them, and they told me that they were "out of 1200 point codes for a couple hours". Don't know what that meant, but I went ahead and waited, and waited, and waited. Now it is 7 days later.This piece of crap company took my money, and they have no e-mail support for me to handle it. Their phone support lies and refuses to address my issue. My only real recourse will be to file 3 chargebacks with my card provider if they do not handle this, and they will eat much more in fees than the cost of my orders."
"On 4/9/2013 I purchased a HP Envy 2, free 3-7 day shipping. After entering all of my info, payment and then confirming my purchase Microsoft "Reviewed" my order for 2 days in which time the $599.00 was sucked out of my BOA account immediately...or sat pending. I called Microsoft 2 times on the day I ordered the laptop asking why they couldn't send me an email confirming my order or even showing that one existed on my MS acct. I was told that BOA had not authorized the purchase and MS had deceided that I should not get to purchase a laptop from their company. I tried in vain to cancel the order and demanded they release the hold on MY money..."Sorry we can't do that." As of this a.m. I checked my BOA acct, payment is still pending but now my MS acct shows that I have been approved to own a laptop....holy cow. I called MS again this a.m. to cancel the order as it had not shipped. "Sorry, we'll send in a request but that is all we can do." As of 9:41 a.m. I recieved 3 emails from MS, 1) Cancellation request 2) Return instreuctions 3)Shipment confirmation and tracking number. So now all I can do is wait for the payment to post, dispute it and decline the UPS package when it finally arrives. In the meantime I've been shopping around locally and found the same laptop for the same price...UGH! The "funny" thing about this whole transaction is that I considered paying extra for overnight shipping...now I see that would have been a HUGE waste of time and money! Update 4/13, MS has informed UPS that I have to pick up the laptop from their (UPS) location only open m-f...wtf! So I guess I'll be printing out the return label and shuttling it back to the WORST online store in history! And waiting for God knows how long to get my money back, which has posted to my cc btw...assholes."
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