1/5

posted Aug-26-2003

"Purchased a Micron ClientPro desktop from a gal who bought it from Micron (She worked there).
Had lots of problems with this PC, then PC support said that she had not completed payment on the PC after she left Micron so they would not honor the warranty.
They do not support their product after it gets sold. Like I said, had lots of glitches and the micron driver disks and install disks were full of corrupt files.

I will never again buy a Micron PC.... no matter how cheap they get!"

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5/5

posted Jun-16-2003

"Micron, was my very first computer I purchased (in March of 1998). It was a Pentium III 300 MHz with a 4GB SCSI hard drive, and a 16mb video card (old times ha?) LOL. This system worked very well. Since I was very new to computers, I have made lots and lots of phone calls to Micron. On average I was on hold for 30 to 45 minutes. Sometimes as long as 1.5 hours (this is not an exaggeration). They must've been very busy. At one point Micron implemented a phone system, to where you call in, you can be on hold for up to 15 to 25 minutes, and then automated systems tells you that there is high volume of calls to please call back, and it would hang up on you. That was an extremely frustrating experience. I think they got enough outrageous feedback, that they discontinued this practice. On to my PC... Along with the Desktop, I purchased a 19" Hitachi monitor (which was the best monitor to date) of course it costs $1000 just for the monitor alone!! Most of the times, my issue was resolved. Couple of times, the issue could only be resolved by reinstalling the OS (win 95b at the time). At one time this computer failed to boot to desktop, and after unsuccessful troubleshooting, micron decided it was a faulty motherboard. This was about one year into my ownership of this system. This system came with a standard 3 year manufacturer’s warranty. Micron sent a technician to my apartment, who came in and replaced a motherboard on my PC. I was very, very pleased with them. A year later, my CPU died, where again, my computer wouldn’t boot. I was asked to pack the system up and send to micron. A week later, I received a completely different system from micron, this new system was a refurbished model, but it was double of everything I originally had. For example it was a Pentium III 600MHz, with a SCSI hard drive of 9 GB, 32 MB video card. I was in seventh haven. The only concern I had that maybe the refurbished system may crap out in no time. Well, to this date (mid 2003) it is still running strong. In fact a year and a half ago, I sold this PC to my brother and he is still running it, no problems with it WHATSOEVER!! My Micron was an incredible machine. If I hadn't started building my own CUSTOM systems, I'd still be purchasing from Micron. They are ONE SOLID COMPANY!! I recommended Micron to a friend of mine and he went ahead and purchased a system from Micron late 1999, he still has this system to this date, (it is a Pentium III 450 MHz system) no problems and no failed compnonents ever!!"

This review was modified by xakep on June 16 2003 03:14:43 AM

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1/5

posted Sep-27-2002

"Micron computer,tower only, cost $1400, 4 days old, damaged by power surge through protector bought with unit. Micron offered no assistance; said it was totaled. No warranty. Offered to sell me software for the DVD player. Operating system not replaceable. Amazingly poor customer service. Definitely NOT recommended."

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2/5

posted Sep-06-2002

"I purchased a Micron Millennia in December 2000. Six months later the thing would not boot. Tech support tells me policy is one spare part shipped at a time, even though it means higher shipping cost and more customer down time. After replacing motherboard and video card the thing was still dead. I decided to replace the 64Mbyte AGP card with an old 2Mbyte PCI card just to get up and running. After 1 year I am still under warranty and decide to try the AGP video card again. It worked for a couple of hours and crapped out. I bought a new AGP card and experienced the same thing. I replaced the 250W power supply with a 300W supply and it worked fine. Micron agrees to send me a new 250W supply however, I suspect that it was a design flaw. The new 250W power supply fails. I suspect that it is a used component since the mfg. date is December 2000. Tech support now wants to send a third motherboard. They finally agree to escalate it to engineering. They are almost as useless. Engineering finally agrees to track down max power draw specs for motherboard. They want me to send in unit for analysis. They think it is better for the customer to be down for a week while they play find the magic components that keep it together. STAY AWAY FROM THESE CLOWNS. This is my last micron.

Note that they advertise the current millennia with a 300W supply but sales says they ship it with a 250W. PC magazine tested a system that they say had a 290W supply in it. Was it cherry picked? You be the judge."

This review was modified by merlin10 on September 08 2002 08:55:03 AM

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