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28 reviews 
posted Jan-06-2010 “I understand the frustration of the customer but I am shocked that this review was posted with the disparaging remarks towards the associate. This issue could have been handled at the store if customer requested to speak with manager as opposed to ripping and throwing the receipt at associate. We could have addressed the customer's concern regarding the customer service he received as well as the return policy.”
posted Feb-08-2008 “We just set up our reseller ratings merchant account yesterday and wanted to respond to your concern. We were able to locate both orders that were cancelled. We did not charge the card because the order was cancelled. It appears that this was paid with a debit card. Your bank did hold the amount of both purchases as authorizations (not charges). Merchants do not have any control over how the bank processes debit transactions. According to our records, when you phoned us on Aug.27th, we contacted the bank on your behalf to release the authorizations. The bank associates kept transferring us to different departments but no one seemed to be able to help us. On Aug. 28th, we called you because the bank required a conference call with you before they would release the authorizations. The bank associate stated on the conference call with you that the authorizations would be removed at midnight. It is noted on the orders that you were fine with the outcome. We informed you that if you did not see the release of the authorizations to give us a call and we would contact the bank again. We apologize for the inconvenience but Micro Center contacted the bank as you requested and had the authorizations removed. ”
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![Share](javascript:share_rating({"review_body":"Oh, yeah. That\u0027s why I haven\u0027t purchased anything from Micro Center in 4 years. <br><br>I was looking for a portable hard drive and a light for my Sony PRS. Micro Center had both on their website so I place an order online to pick up in their Richardson Texas store. This was going to be a fast in and out in under 10 minutes so I had time to get home and make dinner. <br>I received the confirmation that the order was ready to be picked up on my iPhone as I was pulling into their parking lot. I went in and straight to the pick up area. There was only one other person ahead of me and it looked like they were finishing up her order. <br>Looked like. Apparently no one knew how to process an AR order for UTD. I waited in line for 30 minutes while no one acknowleged the fact that I and now 6 other people were standing there. There were two associates and three managers trying to ring this order up. They called UTD twice trying to get the account number. I now know that one manager snapped on an employee and that her favorite candy is peanut M&M\u0027s - He wanted to apologize. <br><br>After all this I was finally there at the second register that it never occured to anyone to sign into while we were all waiting, ready to pay and get out the door. Unfortunately, only one of my items was there. I take full responsibility for not noticing that the email showed one item unavailable. My fault absolutely. But, when I asked about the missing item I was told twice that if I wanted to I could go try to find a replacement. <br><br>I told the associates to forget it and started to walk out the door. Before I walked out the door I decided to ask for a manager and give them a chance to redeem theirselves. And who was the manager? One of the 5 who spent 30 minutes ignoring my presence at the register. Sigh. <br><br>I explained my frustration and she agreed it wasn\u0027t acceptable and then handed me off to an employee who was going to walk me to section of the missing item to look for a replacement. This employee handed me off to another employee who took my print of the item I was looking for and disappeared. For another 30 minutes. <br><br>Needless to say I left the store, went to WalMart (by this time dinner wasn\u0027t getting cooked)purchased the item, and then took my family out to diner at Friday\u0027s. <br><br>By my count Micro Center owes me for an hour of my time and the cost of dinner. I will be posting this story on every networking site I belong to and sending it to every person I know. I work for an IT company and all of my little techno geek employees will hear this story every chance I get. <br><br>I wish this bad experience was the first I\u0027ve had with Micro Center. Maybe I\u0027ll have forgotten about one in another 4 years, too. <br><br>","link":"http:\/\/www.resellerratings.com\/store\/Micro_Center\/comment\/543577#comment543577","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Micro_Center.jpg","store_name":"Micro Center","username":"pattiepor","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This store just moved into town and I\u0027m already tired of them. Bought an Xbox system that had to be returned 3 times in one week. I just ordered another item online. It showed 2 in stock. Today I get an email stating my order has been canceled.<br>I\u0027m finished with these clowns. They\u0027ll never beat Best Buy with this type of service. Also noted that all of the responses to complaints on this site were just a bunch of excuses. No real results to anyone complaints. I won\u0027t go back to the store or shop online anymore.","link":"http:\/\/www.resellerratings.com\/store\/Micro_Center\/comment\/540792#comment540792","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Micro_Center.jpg","store_name":"Micro Center","username":"banders100","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Oh June 28, 2008 I ordered a Toshiba Satellite laptop computer online from Micro Center. Total cost was $785.59 prior to a $100 mail in rebate.<br><br>I submitted all the required documentation including the only invoice\/shipping document I received, the UPC cut from the box etc within the required time frame.<br><br>Micro Center declined the rebate at their site saying the documentation was deficient. I emailed them TWICE explaining why the documentation was in order but I GOT NO RESPONSE TO EITHER EMAIL...NOTHING.<br><br>I SENT A THIRD EMAIL AND TOLD THEM SCREWING ME OUT OF A LOUSY HUNDRED BUCKS WAS A BAD BUSINESS MODEL AND THEY LOST ME FOREVER AS A CUSTOMER!!<br><br>I ALSO TOLD THEM TO SHOVE IT.<br><br>I OF COURSE, HAVE RECEIVED NO RESPONSE TO THAT EMAIL EITHER.<br><br>FORGET ABOUT ANY REBATES FROM MICRO CENTER...YOU WON\u0027T GET THEM.<br><br>8\/24\/2008 IT\u0027S AMAZING THAT THIS LOUSY COMPANY WILL NOT EVEN RESPOND TO MY EMAILS...NOT EVEN ONCE.<br><br>YET I CONTINUE TO RECEIVE SPAM ADVERTISING MATERIAL FROM THEM EVERY FEW DAYS.<br><br>AGAIN, DO NOT COUNT ON GETTING A REBATE FROM MICRO CENTER.","link":"http:\/\/www.resellerratings.com\/store\/Micro_Center\/comment\/397715#comment397715","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Micro_Center.jpg","store_name":"Micro Center","username":"KLRose","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"RESPOND to MICROCENTER: <br> <br>Thanks for pull that up. I did request to talk to manager. But she said \u0022samething that\u0027s our store policy we can\u0027t do anything better.\u0022 <br> <br>Tell us, why didn\u0027t you seal all the Brand New Stuff? and the sign said \u0022 No Refund or Return OPENED Motherboard\u0022 Please take the word OPENED down. None of them were sealed how dare you put that sign there. isn\u0027t it a customer\u0027s trap? It\u0027s not about $70 dollars. It\u0027s about your integrity. This is not the first complain, so this for sure your store\u0027s fault. Good store never get that low score. Please go and teach your employees how to deal with customers.<br><br><br>==================================================<br>Microcenter Traps customers to their Return-Policy and Customer Serives Are suck. You can see this complain over again in other reviews.I was so stupid that i didn\u0027t read these reviews before i step in there. I bought an ASUS M4A78-EM motherboard and AZZA 500W Power supply at MICRO CENTER on JANUARY 4th 2010 and an hour later i change my mind for other model. I came and return it. A Fat Lady at TUSTIN, CALIFORNIA store talked to me like this without looking at me \u0022We dont do return nor refund motherboard PERIOD-- Next Customer Please\u0022. BUT on the Sign at RETURN COUNTER, it said.\u0022 WE DONT REFUND OPENED MOTHERBOARD\u0022 Ridiculous, None of the Brand-New motherboards in store is sealed. They try to force us keep stuff once we paid and we can\u0027t even exchange for store credit or other model of motherboard. BE AWARE. My conversation at the store---- ME: \u0022I didn\u0027t opened it, i just bought it and change my mind for other model.\u0022 FAT LADY:\u0022Doesn\u0027t matter, we didn\u0027t seal motherboard there is no-way to check if you opened it or not\u0022 ME: \u0022 Ok, i dont need cash refund, i just need to change other model or store credit to buy other stuffs, is there anyway?\u0022 FAT LADY:\u0022no, we dont do refund nor return motherboard, Period\u0022 I was so mad and tore the receipt right there and threw at her. I said, So what\u0027s this receipt for? I will never step into MICRO CENTER again. First time to microcenter, I SWEAR NEVER STEP BACK AGAIN. <br>","link":"http:\/\/www.resellerratings.com\/store\/Micro_Center\/comment\/529454#comment529454","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Micro_Center.jpg","store_name":"Micro Center","username":"vuducvuong","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Altho\u0027 I like the monitor I bought from this store, the store is Rockville is always busy. They are very UNDERstaffed. Even if you don\u0027t go to the store, you can\u0027t get any help over the phone. It\u0027s ridiculous. I won\u0027t shop there anymore.<br>","link":"http:\/\/www.resellerratings.com\/store\/Micro_Center\/comment\/559286#comment559286","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Micro_Center.jpg","store_name":"Micro Center","username":"karenb","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I honestly don\u0027t understand what these folks are doing over there. It\u0027s ok if they do not have a real time inventory system. However, if thats the case, you cannot continue to let the consumer 1) search for a product 2) add it to the cart, 3) provide a credit card number to \u0022hold\u0022 it if you do not have the item in stock. Do not offer it at all. I called and spoke with a manager and told him that for 3 days I have ordered the same model laptop 3 straight nights. Once I rec\u0027d nothing at all, even though I\u0027m supposed to hear something in 18 minutes. 2nd time, I rec\u0027d a cancellation. On the 3rd day I even received a confirmation that my order was ready for instore pick up. I was literally getting ready to get in my car and drive to Boston from a state away, Providence, RI when I recieved a 2 sentence email. \u0022Dear Sir, unfortunately your item is not available for pick up. We apologize for the inconvenience.\u0022 I called the manager of the store and he told me the Laptop had a broken hinge and that it was not ready for sale and needed to be fixed. I told him fine, but it was my laptop. He told me no, it\u0027s not ready for sale, no matter what the confirmation told me. So I argued that I 1) Ordered and 2) Gave my credit card to Hold it and 3) Rec\u0027d a confirmation to pick it up and still I cannot have it. Fine, if it\u0027s broken surely I can have it fixed. So I asked if I had first rights of refusal for the product when it is fixed and I was denied. However, they stated I could buy it \u0022as-is\u0022 but they would not pay to have it fixed. What kind of operation are they running over there? So it\u0027s not ready for sale, yet they will sell it to me broken. Yet if I want it fixed, I cannot have it. After it\u0027s fixed, it goes back in the Queue to sell to anyone. Huh? Does anyone understand this? I\u0027m still scratching my head. Twice I have been told I can speak with the general manager and twice I have had to call back and I still have not heard back from him. This is the Micro Center in Cambridge, Ma by the way.","link":"http:\/\/www.resellerratings.com\/store\/Micro_Center\/comment\/530916#comment530916","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Micro_Center.jpg","store_name":"Micro Center","username":"eristin","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Service at the Cincy Ohio store was great! I bought a HP computer w\/ service warranty. The computer started making a grinding noise about mid March of 2010. Trying still on 4\/27\/2010 to get a service tech even scheduled for repair. I\u0027ve been disconnected after being on hold for over 30 minutes numerous times. I am now talking to someone who says that they had cancelled my claim and not informed me, but don\u0027t know why the claim was cancelled. Please beware of buying extended warranty. I\u0027d shop elsewhere, because a product is only as good as it\u0027s warranty if it breaks.","link":"http:\/\/www.resellerratings.com\/store\/Micro_Center\/comment\/562823#comment562823","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Micro_Center.jpg","store_name":"Micro Center","username":"seenie","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have tried to order online twice from their website. Both times they cancelled my order a few days later stating that the item is unavailable. With the fact they are a technical store and the software out there does keep exact tracking of items in a warehouse, it floors me that they can\u0027t keep promise to deliver my items. Both instances were also with no real appology or offer of a coupon for the hassle and waste of my time... Their store here in St Louis Park, MN isn\u0027t much better. Their service is the worst in all the technical stores I have shopped. They really need to step it up is they plan to keep customers business.","link":"http:\/\/www.resellerratings.com\/store\/Micro_Center\/comment\/519035#comment519035","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Micro_Center.jpg","store_name":"Micro Center","username":"grman007","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed two separate orders online and within a couple of hours, both orders were canceled by Micro Center due to being out of stock. They charged my credit card for both items and it took five days of grief calling the store and the bank several times to get the pending charges removed.<br><br>I have using a debit card to buy merchandise online for years, as I\u0027m sure many others have and never had problems until this incident with Micro Warehouse. When the merchandise is out of stock when ordered, why would it even get as far as contacting the bank? Most other companies don\u0027t charge my card until the merchandise is packaged and ready to ship.","link":"http:\/\/www.resellerratings.com\/store\/Micro_Center\/comment\/332489#comment332489","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Micro_Center.jpg","store_name":"Micro Center","username":"HotTub","rating":"1"}, "single");){kind=link}
"Ordered a hard drive on 02/02/2010 and get a confirmation email the next day saying it will ship as early as 02/24/2010 (22 days to ship is early?)I email them saying cancel my order. I did not receive anything back regarding the cancel so I call and the person tells me my order is off to their warehouse and will ship that day. I say fine, I'll keep the order then. I send an email as good measure stating to disregard my previous email about cancelling. 2 days later no shipping confirmation email yet. I call again. The person says my order is now at my local store and will ship the next day. She assures me it will ship! I agree not to cancel. Well, today, now 8 days later I get an email stating the order has been cancelled! NICE! My experience before with this crap company, I called to see if they had a certain video card in stock at the local shop. The sales guy puts me on hold forever to check, finally comes back on saying they have plenty of them in stock. I drive to their store which is pretty far away for me to find out they don't have the card in stock! I will NEVER do business with this crappy company again! Microcenter can't even come close to Newegg on any level.
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