I purchased a Samsung ML2510 printer from them & it quit printing after only 42 pages. Printer had wrong Toner. Manager would not even call me  
back; employee said nothing they could do.  
Their customer service does not appreciate the customer who pays their salary.

Ordered Acer Aspire AS5515-5831 notebook from on-line store for pick-up today. The store accepted the order, took credit-card information and printed the confirmation.  
 
Then I have got pick-up cancellation message: item is not avaliable, even when it was shown on-line as available and took the order.  
What a mess! This is not the first time that I had misinformation from this vendor. Of course sometimes it has good deals, but customer service is horrific.

This review was modified by its author, micro117, on 6/5/09 5:20 PM.

We bought an Acer Aspire One from the store in Houston, Texas, in December. Was told by the sales person that if something happened with it, they would honor the 1 year manufacturers warranty in the store, no problem. On vacation 2 weeks ago, it decides to start not registering the battery being attached. So when we get home, we go to MicroCenter. They tell us they can't do anything with it, and it'll cost us at least $60 to have them send it to Acer. We speak to the manager, and get the same. The lady at the service counter told us to badger him, because he could just take it back and give us a new one, as he has apparently done before. Didn't work for us. Went back today and spoke to a different manager, same deal. And she was very rude when I told her that she needed to have a meeting with the sales associates, because they do not need to be lying to the customers about them honoring manufacturers warranties in store. We were told that they do, on 2 seperate occasions.  
 
So beware, they will lie to get your business, then leave you jacked up when you call them on it.

end of april saw add for $200 rebate on white macbook... my thoughts "HIT THAT". bought 2 days before promotion ended with 15 day buffer to send info. just got email after following each step for mailing rebate and despite them having official store copy of receipt i got my tracking number saying date was wrong so rebate request is invalid. looked at my form and saw that i had filled out an identical form dated for the next promotion and was unable to print correct form because link was broken. i just sent formal customer service email but am definitely lacking hope after browsing for the last hour about microcenter hatred...  
 
oh well it's only 200 dollars. GO USA ECONOMY  
 
week update- no contact from anyone other than an auto response email  
 
ok issue fixed score going up commence shopping

This review was modified by its author, ballardmusic, on 5/20/09 3:14 PM.

I have very unpleasant FIRST experience of buying product in microcenter, I ordered the PNY Geforce 9500 and got the confirmation email. Shortly after receiving that email, they sent me another email about order cancellation due to either payment authorization or product unavailability. What I dont understand is why this company never try to contact me to verify the payment before canceling my order. second, if the product is not available, why they still display it on their website even until the day after I got my cancellation. What kind of seller still trying to market its product after knowing that such a product is no longer available, I won't consider this seller anymore for my future purchase.

Long story but let me make this unpleasant experience short if possible.  
 
On January 24 2009 I purchased a replacement hard drive for my laptop. I purchased the hard drive from the Microcenter in Sharonville OH and paid to have them install it. On April 5 2009 I noticed that the laptop would no longer boot so I took it to Sharonville Microcenter and paid $75 to have them diagnose the problem. Two days later they called to inform me that it was a hard drive problem which they could repair by replacing the hard drive and reinstalling windows XP professional. I told them to proceed. Two days later I went to the store to see if the computer was repaired. They said it they were still working on it. I asked for a manager who looked in to the matter and said that since it had failed so soon after pruchase and that they were backloged on repairs that they would cover the cost of the repair under warranty. They called last evening to notify me that the repair was complete. I went to the store today after work to pick up the laptop. They first asked for $200 for the repair. After I explained what I had been told they lowered the repair to $95. I asked for a manager who never arrived after waiting 15 minutes so I left.  
 
This is totally unacceptable so I will go back tomorrow and probaly pay them their ounce of gold and never do business with them again.  
 
PS I had asked them to notify me when a flat screen monitor which is out of stock is in stock. I will not need to purchase the monitor or future computer hardware or software from them.  
 
They really come across as not knowing what the ight and left hand is doing.

On April 2nd, MicroCenter's website stated that Tustin, CA store had TWO of the 13.3" macbook in stock, the one with a $200 rebate. I place an order for an in store pickup. Shortly thereafter I got the "we received your order" email. Two minutes later, I got an another email stating the order was canceled due to item out of stock.  
 
Question: How can a company mislead the customer this way, and have them go through the entire process of placing an order. I'll be keeping a CLOSE eye on my credit card bill ensuring I'm not charged for an item I couldn't buy.  
 
**MicroCenter** GET A CLUE: This is 2009, and not the time when internet or eCommerce was just surfacing. Providing real time, accurate inventory should be a CORE function of your website. If amazon.com operated similarly to your webite, they'd be out of business by now. At a minimum, if your website DID allow me to place an order, it should be honored and get placed in some sort of a wait list, or better yet, offer a similar product (another Mac model) for the same price as the original. Now, THAT is good business.  
 
What can you say in your defense, Micro Center ?

Terrible experience, I placed two separate orders last weeks for two different items. Both shown in stock when I order, then sent me e-mail inform me that item is OOS couple of days later. I don't know why it took them so long nor why their inventory system remain completely trash all these years. I will never shop here again.

Reserved 3 items for store pick-up. All items were listed as in-stock on the website. However, at the store two of the items were "missing".  
 
Also, the website signed me up for their SPAM newsletter WITHOUT my permission. WORSE: they erroneously (or falsely) claimed that I had SIGNED UP. AS IF I WOULD SIGN UP FOR THAT GARBAGE.  
 
Without a doubt, the quality of service at this website/store is lacking. However, they do occasionally offer some good prices/deals.

I was surprised to see Micro Centers rating so low when I looked it up. I don't recall ordering anything form them online, but I do shop in the store a lot. Everyone is always very helpful and friendly, and they have prices on some things that are way less than anywhere else, like flat screen mounts.  
 
I have also returned my fair share of items to the store, just because they didn't fit my needs, and I have never gotten any kind of hassle or charge for doing so. A few years ago I went there looking for an LCD HD TV, and the deal they had was so good I bought a second one that I really didn't need. They were $2000 TV's that had almost $900 worth of discounts and rebates on them.  
 
I have always been very pleased with them, and they are absolutely the best place to go for computer stuff now that CompUSA is gone. Maybe they are different in different locations or online, but I wouldn't hesitate to recommend them.

I have placed two orders with two separate Microcenter locations online over the pass two days and have had both cancelled with 10 minutes after getting a confirmation email. I was told in both instances that the online deals really did not exist. I asked how could I know what was really avalilable and was told by Kim at the Marietta, GA location that "if it seems to good to be true then it probably is". Umm, shouldn't any good deal at a discount electronics store "seem to good to be true"?  
 
What a screwed up company! They didn't even offer to make up for it help me find what I was looking for or anything. Here was an opportunity right in front of them to try to correct a mistake and keep a customer for life, and they passed it up without even noticing it.

Microcenter had the Nikon AF-S DX VR Zoom-NIKKOR 55-200mm f/4-5.6G IF-ED Lens for $149.99 on 1/23/09. I could have ordered it online, but stopped by the store in Santa Clara to get it sooner. Sales guy in Peripheral Sales said they had one in inventory; searched but could not locate it. About 45 minutes later, he said he would search more thoroughly after the store closes, and if they had it, I can come pick it up, and if not, he would have one shipped from another store. In any case, the cost to me would be the same price. No phone calls from him whatsoever. So called him back a few times days later. Left several messages. No return calls.  
 
Extreme thumbs-down for 1) not honoring their word, 2) empty salesman promises, and 3) wasting my time, both at the store, and on the phone.  
 

I placed an order in Dec. 08 for a game that went on sale online. I then received an order confirmation. Then shortly after that I received a cancellation notice that the item was out of stock or there was an issue with charging my account. Checking online forums produced numerous other customers that were experiencing the same issue so this led me to believe there was a supply shortage. This is acceptable in most cases, except that now I receive and inordinate amount of emails that I never signed up for from this store and attempting to unsubscribe was a pain in the butt, which I stil haven't accomplished.  
 
Just this morning I placed an order for the same item that went back on sale. However, the same scenario happened and I am left without the product, email advertisements that I never signed up for, and mostly a waste of time.  
 
Stay away from this store, they have no inventory management system in place available online and use this as a way to subscribe people to their emails. But, the issue is exacerbated by the fact that providing a "In-stock/Out-of-stock" notification on their product pages should not be that big of a deal since they were clearly able to find out that they needed to cancel mine along with numerous other persons orders (they couldn't all be due to account charging issues).  
 
My advice is not to give them your private information and purchase from more reputable stores.

To Whom It May Concern:  
 
I received a cancellation notice for my order.  
 
I was just told today that it was being shipped. I am very disappointed with your company. I have gotten the run-around ever since I first placed my order on December 30. I cannot believe that you still have the product showing on your website and it is no longer available.  
 
I received a phone call on 12/31 questioning the shipping address because it was different than my billing address. After that phone call I understood that it was being shipped within a few days. I then saw a transaction on my bank account with the amount of the purchase on 1/5 so I expected it was shipping. Then on 1/7 I found the transaction had disappeared. I called Micro Center Customer Service and they told me they were waiting for a phone call back from my bank for authorization. Authorization? I don't understand why they would call for a credit card authorization? Why didn't they tell me that on 12/31 when I spoke with them?  
 
Anyway, your employee called the lost and found number and they never got an answer so my order sat. So when I spoke to Jamie today she let me know all of this and I gave her the correct number for my bank...still don't know why they had to call for authorization but they did and the bank was confused as well but told them to withdraw the money.  
 
Jamie said it was going to ship in 1-3 days and now I get this email saying my order is cancelled. And what is more disturbing - My account was charged again today!  
 
I am a very dissatisfied customer...or non-customer since my order was cancelled.  
 
Please get your company and ordering department more organized so that another customer will not have to go through this horrible situation.

While we've only had a couple small online orders with Micro Center so far, we have no complaints at all.  
 
We fully intend to purchase again from Micro Center; and if they had a location closer to us, we'd be a customer there, too.  
 
One of our orders was backordered, but the order was still filled and shipped within a day or so.