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"You'd think I stopped at a Department of Homeland Security check point when I was refused the items I purchased online because I used a business credit card that didn't match my personal ID. I've been pestered for things like that at the DMV or the airport, but an in-store pick up? Then they refused to sell me those exact items when I asked to personally pay for them.
What ever happened to common sense and customer service? This place is garbage."
"placed an order online for in-store-pickup. they say 18mins ready. but got a cancellation e-mail after 2hrs. will NEVER buy from them again. they have NON-WORKING inventory checking system."
"I purchased a Refurbished Acer A500 Tablet. I live 45 miles away from there store in Tustin CA, but I needed to go up in the area and I really wanted to buy a Tablet and they just happened to have a really good deal on one.
When I entered the store, I went to where the tablets were and really wanted to see (in my hands) how the table looked. Unfortunately they didn't have one on display. I got helped by a very Friendly Sales Person who went and got it and answered all my questions. I never felt pressured to buy it and I believe he gave me honest opinions.
I read all the reviews on here first, and I must admit, I was a little concerned about buying from them. Being in electronics retail myself, I tried to put that aside for a moment and take my experience dealing with them first hand.
For starters, anyone can post a review on here, including competitors. Knowing how competitors play dirty, I am not a big fan of open (non-comfirming purchases) reviews. Secondly, people try to compare an Apple store customer service to a Discount store like this one. Not to say that some aren't legit, but you have take that into account.
With stores like these, you must shop carefully. Make sure the merchadise is what you want. Most likely pay to have it returned and possibly pay a restocking fee. They don't have the margins to cater to people.
True the store was a bit messy, I did try to call and had a hard time getting through. Although I did. But then again, I save alot. You just can't get it all.
To sum up my experience. They treated me really good. They were were super friendly. I bought exactly what I wanted and made sure of it before I left the store. I haven't had any problems with the product I purchased.
In my opinion, this company has employee and management issues. I hope they pull it together, because I could tell they were trying when I was there."
"I bought a 2TB WD External HDD last week and didnt get a chance to look at it until yesturday. To my dismay, i had recieved the unit DOA. I went back to the store and got another drive.... DOA again. i figured that i wouldnt risk storing anything on the drives i would have bought at Micorcenter........"
"I recently patronized this store (five months ago) and purchased an iPad2, and along with that I also purchased their in house extended warranty. They gave me the best sales pitch to purchase the insurance, emphasizing the fact that no questions would be asked if the pad was damaged, I could opt for a new one. My wife recently tripped and fell, while walking with iPad in hand (protected by Leather enclosure) and the impact cracked the glass, and dented the casing. I brought it in, to have it checked out, and they told me that they would have it diagnosed, and let me know within a few days, as to the damage done, and what the options were. They however just sent the device out for apparent repairs, never contacted us, and when my wife, asked to have the unit replaced with a new one, she was told that the insurance policy had been changed and that now, they would try to fix it first. The additional cost for the insurance plan was almost $200. for 2 years. I can't believe that a company would blatantly switch policy and not risk a lawsuit, for lack of information to the customer, or offer a choice if you want to continue/or not, with the new plan, based on changes made. I would think that such a step would constitute, a breach of contract, and therefore render the initial agreement null and void."
"I decided to build a new desktop computer. I buy most of my hardware from Newegg.com (great outfit to deal with) I researched the mother board and then the CPU. It came down to the Gigabyte GA-Z77X-UD5H MB and the ivy bridge i5-3570K CPU. On Sunday 4-29-2012 I found a deal online advertised by Micro-Center for that mother board and if I purchased the Intel i5-3570K CPU (great price $189.99 vs Newegg's $249.99) they were taking $50 off the price of the mother board. Now it was $139.99 for the MB and $189.99 for the CPU... got an email confirmation within minutes and it said it was scheduled to ship on 5-2 2012. Keep in mind I now have about $1500 in hardware and need the mb and cpu to test everything. On 5-3-2012 I called customer service, after waiting 35 minutes on the phone the rep. I spoke to said they are overwhelmed with orders and could not give me any eta on a ship date, better yet could not even confirm if I would get the order! I left my phone number and was told someone would call back tomorrow (5-4-2012) No call, so I called, that gal told me that the problem was the CPU should never have been put online for sale as they never sell CPU's online... (the deal was on there site Sunday, Monday and Tuesday!, but they were going to honor the deal... not convinced that this was very truthful I called back a few hours later and spoke to another rep. now I was told the mother board was out of stock! I counted at least 26+ in the stores on there website? she told me they are not setup to ship from any of there stores. Well I called back on 5-4-2012 and again spoke to a rep. that again could not tell me if I would ever get this order... frustrated I canceled the order and asked to speak to a supervisor... had to wait 10 minutes to speak to a supervisor and he was all full of apologizes, after looking over all the calls in there log claimed a supervisor was never told I was requesting a call from Micro-center... He offered some kind of gift card and wanted me to keep the order open, I refused the offer and informed him I have never dealt with a company with such a disorganized operation. I have dealt with online vendors for years and this company, Micro-Center is by far the WORST I have ever dealt with and I will never do business with them again, and will go out of my way to recommend to others to stay AWAY!!! Got off the phone with him and went right to Newegg, yes I paid more but in five minutes had a confirmed order and 10 minutes later a shipping email with tracking number... forgot to mention before I made my first phone call I tried the online chat and what a joke that was, I was again given no help or information regarding my order... am I upset? yes, and very surprised that a company that is dealing with all this high tech. computer gear has a system that is right out of the flintstones... well that's my story and I hope that your listening Micro-Center and maybe you will clean up your act for future suckers..."
"Their online ordering system is right out of 1998. I tried to order a camcorder, but got an error message saying "Unable to verify billing address". I can't speak to their brick and mortar stores, but after the aggravating experience on their website, I will be staying away. They need to get with the times and update their ordering process to get new customers. Horrible experience and I won't be shopping there.
I emailed and used Facebook to get in touch with their customer service, but heard nothing back. In comparison, I got in touch with another retailer about an order (similar to Micro Center in that they have an online presence and a physical store), and I heard back within a few hours. Much better experience."
"I love this store! This is one of the few B&M stores left for us to shop for high quality up-to-date computer parts and products. I got tiered to read through hundreds of reviews, some professional and some amateur just to learn that I was misled again by these reviews. I want to see, feel and touch before I buy something. Micro Center carry’s everything that you read and find online, simply amazing. Their prices are the lowest around even though they have a higher overhead to cover, compared to other online vendors. Their return policy is easy and flexible and the greatest thing about it you don’t throw away good money on shipping back the product."
"There are very few microcenters, so having just moved to the columbus area and having to resort to Best Buy for a "decent" electronics section for all my adult life, walking into microcenter was like paradise. I don't really have a problem with Best Buy customer service, just thier selection is not meant for your average Comp Sci major.
I should have come here first and read the reviews before stepping foot in the place.
My wife and I decided to convert to macs. We had enough in our budget for one good mac and one less expensive system. I bought her a brand new macbook pro, no problems with that, and a refurb macbook listed on the site as a core 2 duo with 2 gb of ram. There was 4 in stock I picked one up and brought it home all good so far.
Got it home, it only has one gb of ram installed and it's a core duo, not a core 2 duo. If you know about macs, core duo's are obsolete, (wont even run lion) core 2 duo will still run all current os's and beyond. BIG ASS DIFFERENCE
I take it in, their first suggestion after explaing both the box and the website says it's supposed to have 2gb of ram is
wait for it.. wait for it..
I COULD BUY SOME RAM AND INSTALL IT!!!
After wrangling with rude customer service reps for an hour, they finally install the ram free of charge, no points for that, as that's what they should have done in the first place no questions asked.
The core duo part, now that's a tough one. I told them upfront returning it wasn't an option, (i wanted the computer I just wanted the problem(s) fixed) even though they kept pushing me to do so. I'm well aware they can't solder a new processer on and it being a refurb limited stock. they can't produce the product advertised magically. They wouldn't give a me a credit or any compensation for it. I don't know what the rules are on false advertising, but they fucked up, i don't care if it was corporate, or a drunk intern, they advertised a product. That product was not in the box. They needed to make it right, even a token credit, something. The manager refused to do anything at all other then put the ram in, which being the thing they could fix, like i say was a given.
I just spend thousands of dollars with your company, and you couldn't admit you messed up and at least try to make it right. I willl be writing to corporate to see if my they will fix the issue.
I'm not the customer you want to lose. Comp sci major, life long techie and gamer with a very, very, very long memory for companies screwing me over. I will spend the rest of my life dealing with technology. I will update this if they fix it and change my rating untill now, stay away from this place."
"Microcenter offers bad quality products. I bought a compute and it had a defect. I paid 200.00 for a 3 years warranty. It was broken 3 times and none was cover by the such warranty. The keyboard broke, the connector for electricity. They said it was not a "manufactury defect", therefore not cover. They never said that when I bought the computer. "
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![Share](javascript:share_rating({"review_body":"placed an order online for in-store-pickup. they say 18mins ready. but got a cancellation e-mail after 2hrs. will NEVER buy from them again. they have NON-WORKING inventory checking system.","link":"http:\/\/www.resellerratings.com\/store\/Micro_Center\/comment\/1561224#comment1561224","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Micro_Center.jpg","store_name":"Micro Center","username":"fubu83","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased a Refurbished Acer A500 Tablet. I live 45 miles away from there store in Tustin CA, but I needed to go up in the area and I really wanted to buy a Tablet and they just happened to have a really good deal on one.<br><br>When I entered the store, I went to where the tablets were and really wanted to see (in my hands) how the table looked. Unfortunately they didn\u0027t have one on display. I got helped by a very Friendly Sales Person who went and got it and answered all my questions. I never felt pressured to buy it and I believe he gave me honest opinions.<br><br>I read all the reviews on here first, and I must admit, I was a little concerned about buying from them. Being in electronics retail myself, I tried to put that aside for a moment and take my experience dealing with them first hand.<br><br>For starters, anyone can post a review on here, including competitors. Knowing how competitors play dirty, I am not a big fan of open (non-comfirming purchases) reviews. Secondly, people try to compare an Apple store customer service to a Discount store like this one. Not to say that some aren\u0027t legit, but you have take that into account.<br><br>With stores like these, you must shop carefully. Make sure the merchadise is what you want. Most likely pay to have it returned and possibly pay a restocking fee. They don\u0027t have the margins to cater to people.<br><br>True the store was a bit messy, I did try to call and had a hard time getting through. Although I did. But then again, I save alot. You just can\u0027t get it all.<br><br>To sum up my experience. They treated me really good. They were were super friendly. I bought exactly what I wanted and made sure of it before I left the store. I haven\u0027t had any problems with the product I purchased.<br><br>In my opinion, this company has employee and management issues. I hope they pull it together, because I could tell they were trying when I was there.","link":"http:\/\/www.resellerratings.com\/store\/Micro_Center\/comment\/1556322#comment1556322","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Micro_Center.jpg","store_name":"Micro Center","username":"pcguy4034","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought a 2TB WD External HDD last week and didnt get a chance to look at it until yesturday. To my dismay, i had recieved the unit DOA. I went back to the store and got another drive.... DOA again. i figured that i wouldnt risk storing anything on the drives i would have bought at Micorcenter........","link":"http:\/\/www.resellerratings.com\/store\/Micro_Center\/comment\/1539556#comment1539556","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Micro_Center.jpg","store_name":"Micro Center","username":"snickersdoodles","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I recently patronized this store (five months ago) and purchased an iPad2, and along with that I also purchased their in house extended warranty. They gave me the best sales pitch to purchase the insurance, emphasizing the fact that no questions would be asked if the pad was damaged, I could opt for a new one.<br>My wife recently tripped and fell, while walking with iPad in hand (protected by Leather enclosure) and the impact cracked the glass, and dented the casing. I brought it in, to have it checked out, and they told me that they would have it diagnosed, and let me know within a few days, as to the damage done, and what the options were. They however just sent the device out for apparent repairs, never contacted us, and when my wife, asked to have the unit replaced with a new one, she was told that the insurance policy had been changed and that now, they would try to fix it first. The additional cost for the insurance plan was almost $200. for 2 years. I can\u0027t believe that a company would blatantly switch policy and not risk a lawsuit, for lack of information to the customer, or offer a choice if you want to continue\/or not, with the new plan, based on changes made. I would think that such a step would constitute, a breach of contract, and therefore render the initial agreement null and void.","link":"http:\/\/www.resellerratings.com\/store\/Micro_Center\/comment\/1539338#comment1539338","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Micro_Center.jpg","store_name":"Micro Center","username":"DrewV50","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I decided to build a new desktop computer. I buy most of my hardware from Newegg.com (great outfit to deal with) I researched the mother board and then the CPU. It came down to the Gigabyte GA-Z77X-UD5H MB and the ivy bridge i5-3570K CPU. On Sunday 4-29-2012 I found a deal online advertised by Micro-Center for that mother board and if I purchased the Intel i5-3570K CPU (great price $189.99 vs Newegg\u0027s $249.99) they were taking $50 off the price of the mother board. Now it was $139.99 for the MB and $189.99 for the CPU... got an email confirmation within minutes and it said it was scheduled to ship on 5-2 2012. Keep in mind I now have about $1500 in hardware and need the mb and cpu to test everything. On 5-3-2012 I called customer service, after waiting 35 minutes on the phone the rep. I spoke to said they are overwhelmed with orders and could not give me any eta on a ship date, better yet could not even confirm if I would get the order!<br>I left my phone number and was told someone would call back tomorrow (5-4-2012) No call, so I called, that gal told me that the problem was the CPU should never have been put online for sale as they never sell CPU\u0027s online... (the deal was on there site Sunday, Monday and Tuesday!, but they were going to honor the deal... not convinced that this was very truthful I called back a few hours later and spoke to another rep. now I was told the mother board was out of stock! I counted at least 26+ in the stores on there website? she told me they are not setup to ship from any of there stores. Well I called back on 5-4-2012 and again spoke to a rep. that again could not tell me if I would ever get this order... frustrated I canceled the order and asked to speak to a supervisor... had to wait 10 minutes to speak to a supervisor and he was all full of apologizes, after looking over all the calls in there log claimed a supervisor was never told I was requesting a call from Micro-center... He offered some kind of gift card and wanted me to keep the order open, I refused the offer and informed him I have never dealt with a company with such a disorganized operation. I have dealt with online vendors for years and this company, Micro-Center is by far the WORST I have ever dealt with and I will never do business with them again, and will go out of my way to recommend to others to stay AWAY!!! Got off the phone with him and went right to Newegg, yes I paid more but in five minutes had a confirmed order and 10 minutes later a shipping email with tracking number... forgot to mention before I made my first phone call I tried the online chat and what a joke that was, I was again given no help or information regarding my order... am I upset? yes, and very surprised that a company that is dealing with all this high tech. computer gear has a system that is right out of the flintstones... well that\u0027s my story and I hope that your listening Micro-Center and maybe you will clean up your act for future suckers...","link":"http:\/\/www.resellerratings.com\/store\/Micro_Center\/comment\/1511387#comment1511387","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Micro_Center.jpg","store_name":"Micro Center","username":"Richy65","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Their online ordering system is right out of 1998. I tried to order a camcorder, but got an error message saying \u0022Unable to verify billing address\u0022. I can\u0027t speak to their brick and mortar stores, but after the aggravating experience on their website, I will be staying away. They need to get with the times and update their ordering process to get new customers. Horrible experience and I won\u0027t be shopping there. <br><br>I emailed and used Facebook to get in touch with their customer service, but heard nothing back. In comparison, I got in touch with another retailer about an order (similar to Micro Center in that they have an online presence and a physical store), and I heard back within a few hours. Much better experience.","link":"http:\/\/www.resellerratings.com\/store\/Micro_Center\/comment\/1508543#comment1508543","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Micro_Center.jpg","store_name":"Micro Center","username":"dsr11","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I love this store! This is one of the few B&M stores left for us to shop for high quality up-to-date computer parts and products. I got tiered to read through hundreds of reviews, some professional and some amateur just to learn that I was misled again by these reviews. I want to see, feel and touch before I buy something. Micro Center carry\u2019s everything that you read and find online, simply amazing. Their prices are the lowest around even though they have a higher overhead to cover, compared to other online vendors. Their return policy is easy and flexible and the greatest thing about it you don\u2019t throw away good money on shipping back the product.","link":"http:\/\/www.resellerratings.com\/store\/Micro_Center\/comment\/1500109#comment1500109","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Micro_Center.jpg","store_name":"Micro Center","username":"dror64","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"There are very few microcenters, so having just moved to the columbus area and having to resort to Best Buy for a \u0022decent\u0022 electronics section for all my adult life, walking into microcenter was like paradise. I don\u0027t really have a problem with Best Buy customer service, just thier selection is not meant for your average Comp Sci major.<br><br>I should have come here first and read the reviews before stepping foot in the place. <br><br>My wife and I decided to convert to macs. We had enough in our budget for one good mac and one less expensive system. I bought her a brand new macbook pro, no problems with that, and a refurb macbook listed on the site as a core 2 duo with 2 gb of ram. There was 4 in stock I picked one up and brought it home all good so far.<br><br>Got it home, it only has one gb of ram installed and it\u0027s a core duo, not a core 2 duo. If you know about macs, core duo\u0027s are obsolete, (wont even run lion) core 2 duo will still run all current os\u0027s and beyond. BIG ASS DIFFERENCE<br><br>I take it in, their first suggestion after explaing both the box and the website says it\u0027s supposed to have 2gb of ram is<br><br>wait for it.. wait for it..<br><br>I COULD BUY SOME RAM AND INSTALL IT!!!<br><br>After wrangling with rude customer service reps for an hour, they finally install the ram free of charge, no points for that, as that\u0027s what they should have done in the first place no questions asked. <br><br>The core duo part, now that\u0027s a tough one. I told them upfront returning it wasn\u0027t an option, (i wanted the computer I just wanted the problem(s) fixed) even though they kept pushing me to do so. I\u0027m well aware they can\u0027t solder a new processer on and it being a refurb limited stock. they can\u0027t produce the product advertised magically. They wouldn\u0027t give a me a credit or any compensation for it. I don\u0027t know what the rules are on false advertising, but they fucked up, i don\u0027t care if it was corporate, or a drunk intern, they advertised a product. That product was not in the box. They needed to make it right, even a token credit, something. The manager refused to do anything at all other then put the ram in, which being the thing they could fix, like i say was a given.<br><br>I just spend thousands of dollars with your company, and you couldn\u0027t admit you messed up and at least try to make it right. I willl be writing to corporate to see if my they will fix the issue. <br><br>I\u0027m not the customer you want to lose. Comp sci major, life long techie and gamer with a very, very, very long memory for companies screwing me over. I will spend the rest of my life dealing with technology. I will update this if they fix it and change my rating untill now, stay away from this place.","link":"http:\/\/www.resellerratings.com\/store\/Micro_Center\/comment\/1464573#comment1464573","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Micro_Center.jpg","store_name":"Micro Center","username":"mrcalire","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Microcenter offers bad quality products. I bought a compute and it had a defect. I paid 200.00 for a 3 years warranty. It was broken 3 times and none was cover by the such warranty. The keyboard broke, the connector for electricity. They said it was not a \u0022manufactury defect\u0022, therefore not cover. They never said that when I bought the computer. ","link":"http:\/\/www.resellerratings.com\/store\/Micro_Center\/comment\/1453277#comment1453277","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Micro_Center.jpg","store_name":"Micro Center","username":"baldrichmaria","rating":"1"}, "single");){kind=link}
"You'd think I stopped at a Department of Homeland Security check point when I was refused the items I purchased online because I used a business credit card that didn't match my personal ID. I've been pestered for things like that at the DMV or the airport, but an in-store pick up? Then they refused to sell me those exact items when I asked to personally pay for them.
What ever happened to common sense and customer service? This place is garbage."