I purchased a laptop in the store on Oct 10th, my plan was to transfer all my files from my old, dying laptop to the new one, then back up the files via dvd. On Oct 12th my brand new computer failed. The OS for some reason erased itself along with all my files. Considering that the other laptop had been dying, I had already deleted the files.  
Microcenter itself was not overly rude to me in the process of returning the item, they refused to even discount the cost to restore the files on my old computer though. What upset me was my phone conversation with the Store Manager Tom Welsh.  
He stopped short of calling me stupid, raised his voice to me and was just all over rude. I explained to him that his product had failed me, his response was that it was "not his product." Like I didn't buy it from his store. He was polite enough when I bought it from him (he assisted me during the sale), but seemed to be angry over my being upset over the incident.  
 
DO NOT BUY FROM THAT STORE!!! It's on Bethel Rd in Columbus, OH.  
 
I might buy from Microcenter again if they can find a way to remedy the situation.

They took my order and sent me a confirmation email. 2 days later I received a "order canceled" email saying the product is no longer available. 5 days total and the credit card hold has not been removed. Avoid this merchant.

I really despise companies that have an "inventory status" but it's not even real-time or accurate.  
 
The nearest Micro Center was showing 1 item in stock for pickup. (After I ordered it, the quantity did change to 0.) I ordered around 7 AM, before the store even opened, so no other customer should have claimed that last one. I had to wait for confirmation email until an hour later. The actual "Ready for pickup" email didn't come until 10:43 AM (40 minutes AFTER the store opened). I ordered two items, but the one showing the quantity of 1 was canceled and only a partial pickup was allowed. The employee tells me he could not find it and it was probably lost -- and "it happens"; that's not a very good excuse.  
 
Pickup orders that are unfulfilled due to their mistake are just simply canceled. There is no backorder/raincheck or any compensation. That is bad business if you ask me. I don't understand why if one were to order it to have it shipped, then they get the option of waiting for backorder, but not if it's pickup? A company with good customer service would actually have the item ship free of charge if the item cannot be picked up -- not just cancel and forget like the whole thing never happned -- when the store claims they had it in the first place.  
 
It's one thing if it's showing out of stock and one tries to order it, but if they claim they have it in stock, they should take some more responsibility.  
 
What irritates me more is that even after the cancellation, it's showing a quantity of 1 in stock for it again. However, the price had been raised than the time I first ordered. That got me suspicious. I decided to order it again anyway just to see what would happen. The second time I ordered it (the next day), it was around 5 AM, but received cancellation again. This time, though, it took longer for them to send the email; it was at 11:40 AM when they sent the pickup cancellation. Every time they cancel my order, they seem to update the quantity back to 1 again. Hmm.  
 
This was not a good first time pickup experience with Micro Center. I have done pickup orders from other competitors and they have been much quicker sending order confirmation and have services such as offering gift cards for pickup orders if the order cannot be fulfilled when it's showing in stock.  
 
It would also help to show the Order # on the order confirmation email too. If you don' save the invoice at the time you ordered, you won't be able to find out your order number. That's pretty ridiculous.  
 
Considering Micro Center is mainly a computer store, it's even more dissatisfying to know their own computers/ordering system has issues.  
 
Update 8/15/08 - I just checked the website and now it's showing 19 in stock. All of a sudden, they restocked 19?! That just makes me even more angry.

This review was modified by its author, Robo209, on 8/15/08 3:02 PM.

The majority of complaints about this company seems to involve back order products. Microcenter clearly states that an item is on back order, and you should expect delays.  
I contacted them through live chat(which every website should have), and they told me that the item i wanted was on back order. I was in no hurry for this item, so I went ahead and purchased it on july 31st. on august 1st, i got an email telling me my item was shipped.  
It arrived on the 5th and was new in package.  
If I was looking for good prices and didn't need it in a week, i would buy from them again.

Oh June 28, 2008 I ordered a Toshiba Satellite laptop computer online from Micro Center. Total cost was $785.59 prior to a $100 mail in rebate.  
 
I submitted all the required documentation including the only invoice/shipping document I received, the UPC cut from the box etc within the required time frame.  
 
Micro Center declined the rebate at their site saying the documentation was deficient. I emailed them TWICE explaining why the documentation was in order but I GOT NO RESPONSE TO EITHER EMAIL...NOTHING.  
 
I SENT A THIRD EMAIL AND TOLD THEM SCREWING ME OUT OF A LOUSY HUNDRED BUCKS WAS A BAD BUSINESS MODEL AND THEY LOST ME FOREVER AS A CUSTOMER!!  
 
I ALSO TOLD THEM TO SHOVE IT.  
 
I OF COURSE, HAVE RECEIVED NO RESPONSE TO THAT EMAIL EITHER.  
 
FORGET ABOUT ANY REBATES FROM MICRO CENTER...YOU WON'T GET THEM.  
 
8/24/2008 IT'S AMAZING THAT THIS LOUSY COMPANY WILL NOT EVEN RESPOND TO MY EMAILS...NOT EVEN ONCE.  
 
YET I CONTINUE TO RECEIVE SPAM ADVERTISING MATERIAL FROM THEM EVERY FEW DAYS.  
 
AGAIN, DO NOT COUNT ON GETTING A REBATE FROM MICRO CENTER.

This review was modified by its author, KLRose, on 8/24/08 9:33 AM.

Ordered a CPU very late on Tuesday. Got it Thursday. Can't ask for any better than that!  
 
Good price on the CPU too even with taxes and shipping.

WHAT A BLESSING! After finding a 58" Panasonic plasma TV priced online, I called the Chicago store where they had only an open box item which they sold to me at substantial discount. I spent less than 10 minutes in the store from my arrival to the time I drove away after several individuals helped me load my bulky purchase. I saved over $2,000 over C#@#$%t C**&y and B@$& B#Y!

This review was modified by its author, Roofer, on 6/25/08 5:38 PM.

The MicroCenter online is a really bad online company. I purchased two items (OEM CPU and fan) on 4/25/2008. However, CPU was cancelled and fan was still in stock. I called customer service less than 30 min after I received the cancellation email. One rep promised me that he would help me cancel the other item and call me back. Two hour later, I received another email stating the fan was shipped (In fact, only its electronic shipping information was entered in the Fedex system). I called the customer service again and the same rep answered and promised me again that he would do something to stop dropping off. However, I did not receive anything from him and instead found the item was dropped off at Fedex. I got a charge of $5.48 in my credit card. I had no choice but contact Fedex to return the item to Microcenter. What was worse was that Microcenter only refunded me partially ($4.51) one month after transaction (5/17/2008). I contacted microcenter three times for the issue and got three promises with no refund during the past 3 weeks. Finally, I had to contact my credit card to get the $0.97 back to my account today (6/4/2008). I can see that, with this type of terrible services, Microcenter will become super micro and disappeared in the market very soon. Please be gone, Microcenter!

This review was modified by its author, netshopper1111, on 6/4/08 1:10 PM.

So, I purchased an order of processors to upgrade our work computers and micro center had a deal on the Q9450's. I checked their status and it seemed like they were on their way to me its now 10 days later and still nothing. I am very disappointed and never will do business with them again. Their loss, as I spend like $5000 a week on pc parts for my company. I will also be letting others never to do business with them.

I have been trying to fix my ibook since Feb 08. And I still do not have my ibook back. I can not believe how long it take to fix a laptop. I bought my iMac from Apple. When my iMac had a problem, it only took less than 3 days to fix the computer (even replace the mother board). I am very disappointed with microcenter service. People at the service desk are not very knowledgable.

On Saturday, May 3, I made an online purchase of a laptop for in-store pickup.  
 
I called your customer service number to verify that the order would be available for pick-up later in the day. I was informed that it would be.  
 
I purchased the laptop using my debit card.  
 
Since I had a golf tournament I placed the laptop under my wife's name so she could pick it up. She is also on the debit card account in question.  
 
This laptop was a gift for her brother. He had driven up to the Twin Cities from Southern Minnesota (over a 2 hour drive) specifically to pick up the laptop.  
 
My wife was unable to pick up the laptop during the day so, after golf, I drove down to pick it up myself.  
 
Much to my surprise, your company had cancelled the transaction claiming that the name on the card did not match the name of the bill to I gave.  
 
I understand that you are faced with retail theft via credit card and that your intention is to protect your own assets. However, everything was on the level.  
 
I gave the manager my ID and credit card and he attempted to rerun the transaction.  
 
Of course Micro Center had a hold on the funds in my account - typically not returned to the account for several business days.  
 
Your manager (who was initially very helpful) explained that the issue is with Visa not returning the funds immediately.  
 
You can understand my dismay. As far as I am concerned (still since the funds have not been released back to my account) I was essentially robbed of $405.26 from your store.  
 
In fact, I was further embarrassed because I had to ask a friend to lend me the $405.26 to purchase the laptop since my brother-in-law had driven all that distance.  
 
After speaking with Visa and my bank they both informed me that these funds can be released immediately back to the cardholder depending on the merchant practices.  
 
As I said, initially, your manager was very helpful and understanding but that soon changed once I explained to him that as far as I could see Micro Center had stolen my money.  
 
At one point an assistant manager threatened to call the police on us because we were "disrupting other customers", which I am sure we were since many of them kept asking us what was going on.  
 
I am surprised that your company would treat long-time customers this way. As I said, I was put in a terrible position that required me to borrow money (even though your manager verified with my bank that my account was drained of the funds), I was embarrassed by your company when the assistant manager said he would call the police (I wonder if you remember a similar situation at Best Buy which resulted in some very bad press for them?).  
 
The only reason I can think that this happened is that your company does not care about the "small purchaser", $405.26 is not important to you. This has made me consider posting this issue with www.consumerist.com.  
 
I hope this is not the case and that you will do something to remedy this situation.

Product received better than ordered. I ordered an OEM c2d Quad 9450 from Micro Center online for 299.99 but ordered TWO by accident. I used the live help feature off of their webside about 5 minutes after my order, and the corrected my order and had it delivered exactly as I had intended to order it. Great work and great customer service.  

Bought an HD3870 since they had a rebate going on for it. No problems with my order. This was my first time ordering from them online since I usually just go to their B&M store when I'm around UCI. No problems there either.

This review was modified by its author, boyRacer, on 9/10/08 4:01 PM.

I had not purchased from Micro center before and I am not likely to in the future. Their web site does not say whether a part is in stock so I did and on-line chat and the rep said they had the part I wanted. Their web site would not accept my (correct) billing address on my credit card so I had to place the order by phone. The rep that took the order said yes they had the part. Next day, no conformation so I called. The rep said they had it in stock and it should ship soon. Two days later, I called and the the rep said they did not have it in stock and when when I told him 3 other people said it was in stock when I ordered it, he said they don't keep a real time inventory and they didn't find out that it was not in stock when I ordered it until two days later. WHAT A LOAD OF CRAP. First impressions guys, first impressions.

We purchased an Intel Q6600 (G0 stepping) at Micro Center via their $199 + tax deal, the absolute best deal we'd seen on these processors at the time. Transaction went smoothly, and the only complaint I could offer is that the deal is in-store only. Thanks MC!