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microcenter.com

Computer Hardware & Software

Rating 2.08/10 199 reviews
2.08/100 (6-month rating)
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All Customer Reviews (199)

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Rating 2/10 1/5
modified review posted Jan-19-2012

"UGGH!!! VERY DISAPPOINTED, they advertised an item "in stock" and I placed an order for it. 4 days later the order was still "Processing", their website does not provide status updates. I had to either call or chat with an agent for an update.

After chatting with an agent I learned that the order was still processing and will be filled first come, first served... 4 DAYS of processing??? Really???

She said when the order completed processing it would likely be cancelled because they were out of stock... Nice...

I asked her to CANCEL my order and I will gladly order elsewhere for a few dollars more to get honest reliable service! I will NEVER SHOP at micro center again!"

Rating 2/10 1/5
modified review posted Jan-16-2012

"Terrible customer service, to reiterate what others have said. I ordered a macbook from them Saturday night. They tried calling me to verify the order but I didn't get the call. My bank called me and said they had Microcenter on the other line. I told them the charge was legitimate but I wanted Microcenter to call me to answer a question I had about the order -- I noticed they raised the price $100 from Friday. I never got an order confirmation notice that night, so I was concerned. Well, their online support people don't work Sunday (!!). I finally got through to customer support today, Monday, and told the lady (Donna) about my experience. She said my order was cancelled automatically because they couldn't reach me (!!) -- which is flat out not true, because I told them through my bank it was legitimate. She also couldn't unlock my account -- a supervisor would have to call. The supervisor never called, and I called back again and spoke to another customer service agent later that day, and said all the supervisors were "in a meeting". Reps were very condescending. Very poor customer service. Go ahead and keep my account locked -- I wouldn't be using it anymore anyway."

Rating 8/10 4/5
modified review posted Jan-10-2012

"I've shopped here a number of times. I even made some friends with their staff. Sometimes the lines are long but they work fast at getting everyone through."

Rating 2/10 1/5
modified review posted Dec-20-2011

"Bought a computer in Oct-11 and paid for warranty.

Computer does not work and warranty support is extremely bad.
It has been 15 days since I returned laptop for repair and have not heard back.

Support cannot give an ETA but offer advice on buying expedited support OR how having a backup computer helps.

Worst service ever and will never buy another thing here"

Rating 2/10 1/5
modified review posted Dec-20-2011

"I ordered a laptop on microcenter.com on 12/6. I never received a confirmation of shipping or anything. I called them on 12/14 to check on the order, since it was a Christmas gift. I was informed that the order was going to be shipped that day. Today (12/20) I received a phone call from them, informing me that they "cancelled" my order because it was a limited stock item - which was not disclosed when I purchased the laptop. Now I have to do a last minute run around to find another laptop.

I hope it was worth it Microcenter - you've lost another customer. Horrible service. I don't see how they are still in business."

Rating 2/10 1/5
modified review posted Dec-12-2011

"I had a Segate Smart HD displaying a error message "Drive is going bad, back-up and then get serviced" Was under extended warranty, took to Columbus Store. They sold me anexternal HD and a back-up followed by the relacement of the Segate.
Promised "It will be just like New, fresh out of the DELL box"
NOT!
Asked for old HD back when I picked up Machine, dept manager told me no.
I have no rescue partition, no Dell software at all, and the best part. The back-up they did is nothing but 39GB of empty folders. No 12 years of family photos & videos. No music collection, nothing.
Support said they were sorry and then asked me for the old HD. Told me I should have received it along with the machine at pick up. I explained how the manager would not give it to me after I had asked for it.
Said they were sorry again and then refunded the back-up charges. Said they would try to find the old drive,3 days and waiting!"

Rating 10/10 5/5
modified review posted Dec-06-2011

"I purchased a 22" Westinghouse TV/Monitor from the Micro Center in Dallas, Tx. on 11/25/11. When I returned back to Shreveport, I discovered that the product was not working properly. After the tv had been on for a while, it would automaticaly go in to the sleep mode. I would have volume but no picture.
I called the store and spoke with one of the sales managers, explained the problem and was surprised with his response.
He told me to ship the item back and they would replace it and either reimburse me for the shipping cost or send me an upgrade.
I shipped it on a Friday, they received it on the following Tuesday and had me a replacement item shipped that same day.
GREAT CUSTOMER SERVICE. The best I've experienced in years."

Rating 2/10 1/5
modified review posted Sep-20-2011

"I went into the Denver area store Sunday afternoon to purchase an 8 port switch. A Netgear switch was mislabeled for $9.99, when this was rung up it showed $39.99. I told them I was not interested at the that price and the manager refused to perform and override on the price. I left without making a purchase.

Monday morning I received a phone call from my credit card company alerting me to possible fraudulent charges. I looked at my account immediately seeing that $1461.04 was charged to my card at Microcenter. I contacted the store by phone. The manager on duty was not willing to get on the phone leaving an employee to resolve the issue. This employee was not able to assist me in anyway to verify that the signature on the credit statement did not match the number on the card. Or would not evaluate security camera tapes either. This means I am left to dispute these charges with my credit card company. "

Rating 10/10 5/5
modified review posted Sep-19-2011
ResellerRatings.com TOP REVIEWER!

"Ordered a video card. In stock. Shipped quickly. Would buy from them again. Thanks!"

Rating 2/10 1/5
modified review posted Sep-13-2011

"tried to seam me, didn't ship order, now i get spam from them."

 
 
 

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