Best price anywhere on an EVGA GTX 275 graphics card. Order process was as trouble-free as any online retailer. Ordered it, got an email confirming order, got an email confirming shipment about 2 hours later with Fedex tracking, got board 2 days later (would have actually come the next day, but Fedex missed their estimated delivery date.)  
 
What could be better? Would definitely order from these guys again.

Advertised price after Rebate not honored. I purchased a MSI GD53 Motherboard on September 05 online at microcenter.com where the price clearly stated $79.99 after $20 Mail in Rebate. I downloaded the rebate form and placed my order. After a backorder notice the item finally shipped 2 weeks later or so. However as of today i was trying to fill out the rebate and had to go online for that and found out that the advertised MSI Rebate MIR00503 was not available online. So I called Microcenter and was told the Rebate has been switched to an instant rebate. Well after lot of talking back and forth nobody was going to admit that there was a mistake made by them but yet I have the rebate form...  
Microcenter was not willing to work anything out and the end of the story will be they get an open boxed motherboard back for a full refund.  
They always adverstise how much lower they are compared to Newegg or TigerDirect well, I guess low cost has its price in form of lagging Customer Service and actually honor what was advertised.  
Next time when i make a purchase i m sure it will be Newegg.com and not Microcenter. I rather pay a few dollars more and have outstanding customerservice as paying less and having basicly none.  
 
Please note that after another email to Microcenter the problem has been solved and MicroCenter is willing to pay me the difference for the missing Rebate.

This review was modified by its author, hw_locutus, on 9/30/09 9:37 AM.

I bought a PC from a Denver store while traveling with a $50 rebate...submitted all paperwork, etc., etc. I live in NC and by state statute, receive a 30 day period to submit rebate vs. the 15 days indicated, it even states this on the bottom of their rebate form. Anyway, I received a postcard back from MC indicating that they can't mail a check to my PO Box (although the postcard was mailed to my box?) and that I missed my dates. I resubmitted with the NC statute and highlighted their own receipt saying the same thing with confirmation of my submission dates and a physical street home address...but nada and can't get a return call or e-mail. I've bought 2 other laptops from other stores, and I have to outfit my new office with 6+ staff and will be shopping elsewhere. Seems like they went to a big effort to not have to pay a $50 rebate - and I don't have the time or energy to submit this to my state Atty. Generals office for resolution. Simply lost me as a long time customer.

This review was modified by its author, jbski, on 9/15/09 6:27 PM.

I had the pleasure of living near a Microcenter store for the last 8 years. Sometimes you just want a simple device at the best price and you don't want to wait. Unlike "worst buy", they are sure to have a $10 wifi adapter or 20 foot video cable for less than arm+leg. I used their 18 minute pickup service without a hitch. One time, when "Ultra" tried to ultra-screw me on a rebate (despite picture proof!) (note: avoid them at all costs), Microcenter was willing to give me store credit equal to the rebate. I haven't had to have anything shipped to me yet, but I wouldn't hesitate knowing that there is always a brick and mortar to fall back to. I love the internet, but in a place where stores can come and go in the night, this won't be one of them.

Good: the offline store has very good prices on some items.  
Bad: the online store sucks, the offline store personnel sucks too.  
 
I purchased MS Natural keyboard 4000, OEM version since it's only half-price compared to the retail one. I did it online to save time visiting the store. Paid extra $6 S&H. They sent me some crappy mouse instead.  
 
The customer service guy told me to go to the store and get a replacement (what did I pay the shipping for - the in-store pickup is free). The store customer service told me to go and find the keyboard on the shelves myself. Very nice of them taking into account the fact that the OEM keyboards have no readable labels on them and I had to check a lot of boxes. I asked a sales guy to help me, but he said he's too busy and ran away.  
 
After about an our I left the store. Had to call the customer service again and they promised to ship the keyboard and return label for the mouse. I hope this time they will send the right item (still waiting for it).  
 
So, the result of this is waste of S&H charge and about 2 hours of time in the store. If I knew how this store works, I'd better pay another extra 5 bucks and order the keyboard from some other store.  
 
BTW, a sales guy in the store tried to convince me that OEM keyboards can not be sold without "some hardware like a computer".  
 
UPDATE: Thanks to the MCOL, the keyboard finally arrived. The conflict has been resolved.

This review was modified by its author, kalobok, on 8/25/09 8:15 PM.

I purchased a white macbook 4/4/09 that had a $200 Micro Center rebate.  
I received an e-mail 4/14/09 stating my rebate was valid and my check would be sent soon.  
I called the rebate center 6/12 because I had not received my check. 1st check was voided and a new check was issued up to 15 days to receive.  
I called 7/2 and was told a new check would be issued 7 to 10 days to receive.  
I called 7/12 and was told there was no record of 7/2 call. New check issued 7 to 10 days to receive.  
I called 7/29 and was told to wait another 15 days.  
I called today 8/14,3rd check would be voided and a new check (#4) would be issued up to 15 days to receive. I won't hold my breath!!  
I have been purchasing computers and computer related hardware and software from Micro Center since the mid 80's both for my business and for my home.  
In todays economy repeat customers are what keeps my business going strong.  
Micro Center just lost one.  
 
Update 9/7/09  
4th check never came. Micro Center made funds available at closest store to me. I picked up my rebate money 9/4/09.

This review was modified by its author, stairman, on 9/7/09 6:41 AM.

purchased a hp220us on that date because it was an inexpensive pc that the salesman said had two rebates ...a 30.00 from HP and a 100.00 from Micro Center.... all paperwork was processed after returning home....several weeks later i recieved the one from HP but never from Microcntr... in correspondence with the manager from the store in mayfield hghts, oh the store where it was purchased... the company came back and stated that they never offered the rebate in the first place but according to there website they do and update it every couple months... i am very dissapointed with the company and will think twice before purchasing form them again

I purchased a Samsung ML2510 printer from them & it quit printing after only 42 pages. Printer had wrong Toner. Manager would not even call me  
back; employee said nothing they could do.  
Their customer service does not appreciate the customer who pays their salary.

Ordered Acer Aspire AS5515-5831 notebook from on-line store for pick-up today. The store accepted the order, took credit-card information and printed the confirmation.  
 
Then I have got pick-up cancellation message: item is not avaliable, even when it was shown on-line as available and took the order.  
What a mess! This is not the first time that I had misinformation from this vendor. Of course sometimes it has good deals, but customer service is horrific.

This review was modified by its author, micro117, on 6/5/09 5:20 PM.

We bought an Acer Aspire One from the store in Houston, Texas, in December. Was told by the sales person that if something happened with it, they would honor the 1 year manufacturers warranty in the store, no problem. On vacation 2 weeks ago, it decides to start not registering the battery being attached. So when we get home, we go to MicroCenter. They tell us they can't do anything with it, and it'll cost us at least $60 to have them send it to Acer. We speak to the manager, and get the same. The lady at the service counter told us to badger him, because he could just take it back and give us a new one, as he has apparently done before. Didn't work for us. Went back today and spoke to a different manager, same deal. And she was very rude when I told her that she needed to have a meeting with the sales associates, because they do not need to be lying to the customers about them honoring manufacturers warranties in store. We were told that they do, on 2 seperate occasions.  
 
So beware, they will lie to get your business, then leave you jacked up when you call them on it.  
 
**EDITED 7/21/2009  
Yeah, they called us, and talked to my husband. I don't know where they get that we are satisfied with the outcome. They want us to buy a $100 extended warranty, then they will take care of my computer.  
 
Instead of what we were told when we bought it, that they would honor the MANUFACTURERS WARRANTY in store, at no additional cost to us. We were told that on 2 SEPERATE OCCASIONS.  
 
I am not satisfied at this time, as they lied to us, and have done nothing to resolve my issue except try to sell me an expensive, and rather worthless, extended warranty.

This review was modified by its author, lonelyfilly, on 7/21/09 2:05 PM.

end of april saw add for $200 rebate on white macbook... my thoughts "HIT THAT". bought 2 days before promotion ended with 15 day buffer to send info. just got email after following each step for mailing rebate and despite them having official store copy of receipt i got my tracking number saying date was wrong so rebate request is invalid. looked at my form and saw that i had filled out an identical form dated for the next promotion and was unable to print correct form because link was broken. i just sent formal customer service email but am definitely lacking hope after browsing for the last hour about microcenter hatred...  
 
oh well it's only 200 dollars. GO USA ECONOMY  
 
week update- no contact from anyone other than an auto response email  
 
ok issue fixed score going up commence shopping

This review was modified by its author, ballardmusic, on 5/20/09 3:14 PM.

I have very unpleasant FIRST experience of buying product in microcenter, I ordered the PNY Geforce 9500 and got the confirmation email. Shortly after receiving that email, they sent me another email about order cancellation due to either payment authorization or product unavailability. What I dont understand is why this company never try to contact me to verify the payment before canceling my order. second, if the product is not available, why they still display it on their website even until the day after I got my cancellation. What kind of seller still trying to market its product after knowing that such a product is no longer available, I won't consider this seller anymore for my future purchase.

Long story but let me make this unpleasant experience short if possible.  
 
On January 24 2009 I purchased a replacement hard drive for my laptop. I purchased the hard drive from the Microcenter in Sharonville OH and paid to have them install it. On April 5 2009 I noticed that the laptop would no longer boot so I took it to Sharonville Microcenter and paid $75 to have them diagnose the problem. Two days later they called to inform me that it was a hard drive problem which they could repair by replacing the hard drive and reinstalling windows XP professional. I told them to proceed. Two days later I went to the store to see if the computer was repaired. They said it they were still working on it. I asked for a manager who looked in to the matter and said that since it had failed so soon after pruchase and that they were backloged on repairs that they would cover the cost of the repair under warranty. They called last evening to notify me that the repair was complete. I went to the store today after work to pick up the laptop. They first asked for $200 for the repair. After I explained what I had been told they lowered the repair to $95. I asked for a manager who never arrived after waiting 15 minutes so I left.  
 
This is totally unacceptable so I will go back tomorrow and probaly pay them their ounce of gold and never do business with them again.  
 
PS I had asked them to notify me when a flat screen monitor which is out of stock is in stock. I will not need to purchase the monitor or future computer hardware or software from them.  
 
They really come across as not knowing what the ight and left hand is doing.

On April 2nd, MicroCenter's website stated that Tustin, CA store had TWO of the 13.3" macbook in stock, the one with a $200 rebate. I place an order for an in store pickup. Shortly thereafter I got the "we received your order" email. Two minutes later, I got an another email stating the order was canceled due to item out of stock.  
 
Question: How can a company mislead the customer this way, and have them go through the entire process of placing an order. I'll be keeping a CLOSE eye on my credit card bill ensuring I'm not charged for an item I couldn't buy.  
 
**MicroCenter** GET A CLUE: This is 2009, and not the time when internet or eCommerce was just surfacing. Providing real time, accurate inventory should be a CORE function of your website. If amazon.com operated similarly to your webite, they'd be out of business by now. At a minimum, if your website DID allow me to place an order, it should be honored and get placed in some sort of a wait list, or better yet, offer a similar product (another Mac model) for the same price as the original. Now, THAT is good business.  
 
What can you say in your defense, Micro Center ?

Terrible experience, I placed two separate orders last weeks for two different items. Both shown in stock when I order, then sent me e-mail inform me that item is OOS couple of days later. I don't know why it took them so long nor why their inventory system remain completely trash all these years. I will never shop here again.