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posted Nov-25-2008 “We have been evaluating our handling fee and have lowered it to 2 dollars on orders less than 25 , and have clearly added it to the check out so it will show the customer before check out”
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posted Feb-01-2006 
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![Share](javascript:share_rating({"review_body":"I called over 10 days ago for an RMA and I have not received any word either my phone or email.<br>When I tried to call them back, the first message I got was that I would be receiving a 20% restocking fee on a return for an item that did not do what was advertised on their website.<br>The customer service rep attempted tirelessly to convince me that I should have done my research, blah, blah, blah.... and that I made the mistake of picking the wrong item and was returning it due to buyer\u0027s remorse. The item is a PCMCIA to parallel port adapter which clearly states verbatim on their website that ....\u0022Quatech\u2019s SPP-100 fully supports the IEEE 1284 EPP standard, and functions exactly like a computer\u2019s native parallel port. Thus, unlike the many USB-to-parallel converters on the market, Quatech\u2019s SPP-100 will work seamlessly with any hardware or software that requires either an EPP or standard parallel port. Compatible with 3.3V and 5V systems.\u0022 ..... I tried two different parallel port devices and neither worked. It was due to a addressing limiation on Windows XP that was not stated anywhere. The information could only have been learned after getting the manual off the CD that comes in the box with product... AFTER ordering it.<br><br>I will never order from this company again. They misrepresent their product and then fail to stand behind it when it does not work as advertised. Instead of getting helpful customer support, I got long drawn out conversion that try to undermine my ability make an assessment of whether the product is right for me. Even pointing out the obvious in a description that clearly proves my point, the customer service rep attempted to tell that I was incorrect in understanding the item.<br><br>They would have been better off just charging me the 20% restocking fee (unfair of course), instead of trying to convince me that I was wrong and insulting my intelligence. ","link":"http:\/\/www.resellerratings.com\/store\/MicroSupply\/comment\/242807#comment242807","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MicroSupply.jpg","store_name":"MicroSupply","username":"tkyvo","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This store sells stuff it doesn\u0027t have. I am not happy that my time was wasted and now I can\u0027t use the DVD player on my vacation. <br>Luckily I got a refund.","link":"http:\/\/www.resellerratings.com\/store\/MicroSupply\/comment\/310880#comment310880","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MicroSupply.jpg","store_name":"MicroSupply","username":"sazz","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Avoid, unless you want to waste your time! <br>I ordered an item that was listed at ~$70.Note - the site shows available quantity, which was several hundred units. Three days later I recieved an email: \u0022This item is no longer available. A refund has been processed.\u0022 I went to the website and the it was still was showing over a 100 units available, but the price went up to $90 and I\u0027m still waiting for my refund.","link":"http:\/\/www.resellerratings.com\/store\/MicroSupply\/comment\/470419#comment470419","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MicroSupply.jpg","store_name":"MicroSupply","username":"a3plefun","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I couldn\u0027t be happier! Their price was the best I could find. The shipping was super-fast! They were very friendly. What more could you ask for? I will buy from them again! Thanks MicroSupply!","link":"http:\/\/www.resellerratings.com\/store\/MicroSupply\/comment\/276354#comment276354","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MicroSupply.jpg","store_name":"MicroSupply","username":"wwpete52","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Shipping was quick. Cables they sold was cheap. I forgot to order a extra cable. I email them about it and they add it to my order at no extra charge. One of the order items they sent me the wrong one. But they promptly send me the correct items after I contact them. Not bad consider they are a new merchant and have good prices.","link":"http:\/\/www.resellerratings.com\/store\/MicroSupply\/comment\/163090#comment163090","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MicroSupply.jpg","store_name":"MicroSupply","username":"lanboy10","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I went to order some SIMA Lens Pens from Microsupply, as they had a good price and their shipping was not horrible. When i got to the FINAL page, I noticed they tacked on a LOW ORDER FEE of $3.00 to my order.<br><br>Low order fee? <br><br>What kinda of fleece job is that? That\u0027s like me walking into CVS to get a pack of gum and them charging me $3.00 because i didn\u0027t buy enough.<br><br>I will NEVER buy from this site due to such a horrible practice.","link":"http:\/\/www.resellerratings.com\/store\/MicroSupply\/comment\/413469#comment413469","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MicroSupply.jpg","store_name":"MicroSupply","username":"FrumpyJones","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"It seems as though the feedback on this site has been pretty critical and I am writing to say that all email correspondence has been quick and courteous and my order was shipped within the first 48 hours. I would give them the benefit of the doubt - especially given their excellent prices!<br><br>UPDATE: RECEIVED IN 3 DAYS. EX","link":"http:\/\/www.resellerratings.com\/store\/MicroSupply\/comment\/253145#comment253145","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MicroSupply.jpg","store_name":"MicroSupply","username":"bpenland","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I just placed an order recently and already I\u0027m disappointed. Needed an item within a week and they completely ignored my request to notify me if that wasn\u0027t possible, and now I won\u0027t receive on time. Didn\u0027t receive a single email from this company after ordering. Called toll-free number and rep was unprofessional and reminded me of 20% restocking fee when I questioned item description and suitability for my application. Should have known better when they imposed a $3.00 \u0022small order fee\u0022 upon checkout. Charged credit card immediately upon receipt of order, not upon shipment. Very sorry I didn\u0027t choose one of many other trusted internet vendors who could have shipped same-day and treated me as a valuable customer with good communication.","link":"http:\/\/www.resellerratings.com\/store\/MicroSupply\/comment\/381920#comment381920","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MicroSupply.jpg","store_name":"MicroSupply","username":"JCJ123DOG","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"A very disappointing first experience. Had my $850 for 3 weeks with the online status showing the order was going ahead. Finally I call, but a day later the item still doesn\u0027t ship because they \u0022must\u0022 charge sales tax. Maybe other order methods are more reliable with them, but this is the 21st century, so I\u0027ll try someone else.","link":"http:\/\/www.resellerratings.com\/store\/MicroSupply\/comment\/324141#comment324141","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MicroSupply.jpg","store_name":"MicroSupply","username":"mmt","rating":"1"}, "single");){kind=link}
"Difficult and unprofessional; I would not want to work with them again."