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7 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/MerkAmerica_s_Laptop_Store","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MerkAmerica_s_Laptop_Store.jpg","store_name":"MerkAmerica\u0027s Laptop Store","store_rating":"9.64","total_reviews":"7"}, "store");)
reply posted May-05-2011 
“Thanks again!”
reply posted Apr-23-2011 “We are sorry that this customer had an issue with our store. This item that was shipped to this customer was brand new merchandise, which the customer can verify with the manufacture. When we receive our items, we quality inspect them. When we ship our items, we also quality inspect. This item shipped our warehouse in manufactures new condition, and was not refurbished in anyway. Nor did the item have scratches, blemishes, or any other defects. It was shipped in retail packaging.
We suggested to the customer that this could be a shipping issue, a fedex open inspect and reseal issue, or something could have gotten in the box to cause these slight scratches. We asked the customer if they would provide us photos of the items scratches, and they declined.
Our record of service over 10 years on ebay is 100% positive, based on 2200+ comments. We always make sure our customers are satisfied if given the opportunity.
We have offered the customer the opportunity to return the notebook. The customer declined returning the computer, and decided to keep the system. We estimate they saved $1100.00 by purchasing with us.
Its a shame that this customer did not give us a opportunity to understand the problem more, and to work with the customer on a solution before posting this review. We will use this feedback going forward for our future customers. Thank you again for your purchase and support.”
reply posted Oct-29-2010 “Thank you very much. We appreciate the kind words.”
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![Share](javascript:share_rating({"review_body":"Excellent seller - provided prompt response to questions and immediate shipping. ","link":"http:\/\/www.resellerratings.com\/store\/MerkAmerica_s_Laptop_Store\/review\/820515#comment820515","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MerkAmerica_s_Laptop_Store.jpg","store_name":"MerkAmerica\u0027s Laptop Store","username":"nrg_gis","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent seller. Outstanding communication. Gthey went above and beyond to make me happy with my purchase. I would deal with them again with pleasuse. Thanks!","link":"http:\/\/www.resellerratings.com\/store\/MerkAmerica_s_Laptop_Store\/review\/752185#comment752185","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MerkAmerica_s_Laptop_Store.jpg","store_name":"MerkAmerica\u0027s Laptop Store","username":"newy","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have had real clientele great service at the MerkAmerica\u0027s Laptop Store.<br><br>I have purchase a Dell M Precision M6500 with an Samsung SSD. Prices are great and custumer help is excellent. <br> <br>When I have more purchase to do I wont hesitate to buy at MerkAmerica\u0027s Laptop Store!<br><br>","link":"http:\/\/www.resellerratings.com\/store\/MerkAmerica_s_Laptop_Store\/review\/752125#comment752125","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MerkAmerica_s_Laptop_Store.jpg","store_name":"MerkAmerica\u0027s Laptop Store","username":"Francoistessier514","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Buying experience was good but when I received the product I noticed few signs of wear. The product was listed as new so I was surprised to find scratches on the laptop and screen. Contacted MerkAmerica and they said it must have been from shipping or opened by FedEx. Not likely to be honest. The defects are not affecting the laptop performance but thought I was getting a new product as listed on the web site. Beware of \u0022new product\u0022 listing.<br><br>4\/23\/2011- This is update to my previous review. I was in contact with MerkAmerica sales department and I can provide a list of messages received from them which shows they never asked for photos or offered a refund. I want to be fair to them but when they make false statements it is unfair to us customers. I have to stress again that the nature of the defects will not affect in any way the performance of the laptop hence my decision to not return the product. As for the low rating it fairly reflects my shopping experience with them. ","link":"http:\/\/www.resellerratings.com\/store\/MerkAmerica_s_Laptop_Store\/review\/743442#comment743442","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MerkAmerica_s_Laptop_Store.jpg","store_name":"MerkAmerica\u0027s Laptop Store","username":"kytom","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was happy with my purchase. Saved about $800.00. Customer service was very good. Orignally charged $45.00 for ground shipping which I wasnt happy about, but I asked for free shipping and they provided a coupon. I would buy again.","link":"http:\/\/www.resellerratings.com\/store\/MerkAmerica_s_Laptop_Store\/review\/652817#comment652817","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MerkAmerica_s_Laptop_Store.jpg","store_name":"MerkAmerica\u0027s Laptop Store","username":"thomas331","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Hi! Just wanted to say ithas been a great pleasure working with yur company. I got my dream laptop at a great price. The sale was hassle-free, and the support has been top-notch! Lookin forward to doing more business with you in the future! Special thanks to Steve who helped me along my order proess... Highly recommended!","link":"http:\/\/www.resellerratings.com\/store\/MerkAmerica_s_Laptop_Store\/review\/628624#comment628624","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MerkAmerica_s_Laptop_Store.jpg","store_name":"MerkAmerica\u0027s Laptop Store","username":"kramer_baretta","rating":"5"}, "single");){kind=link}
"Excellent product and a really good price. Item was received fast and as promised. I will do business again."