5/5

posted Aug-31-2007

"Very Prompt Service, I am always happy to recomand this company to my friend circles around. Product quality is excellent. I never had been a problem with my purchase. Secure purchasing."

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1/5

posted Dec-09-2006

"Beware this store's free thank you gifts
They try to bribe you to give a good feedback with a free gift and then on this free gift they will charge an outlandishly high shipping fee"

This review was modified by zaqqaz on December 19 2006 07:33:44 PM

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1/5

posted Jan-23-2008

ResellerRatings.com TOP REVIEWER!

"I placed and order on the 9th of January and received absolutely no feedback from the company other than the order confirmation. While they had no problem charging my CC, they could not bother to contact me to inform me that the item I ordered was on back order nor did their website indicate the item was out of stock when I ordered it. I discovered this by emailing them on the 15th. The first sign of a questionable company is the CC charge on an order not yet filled. I place orders online all the time as part of my contracted IT support and no reputable company will place a charge on your CC if the item is back ordered. Such companies will only charge when the item actually ships.

After being informed of the back order and being informed that the order MIGHT be filled in two to three days, they offered to cancel the order and refund the money. I emailed them that I would take them up on their offer. The next day, the offer for the refund disappeared and I was informed that they would have the item shipped from the vendor. I also received an additional email stating the item had been shipped listing a bogus FedEx number.

The item finally arrived on the 22nd of January and shipment only took place after a stop payment was placed with my CC company.

First of all, this company has gone through five names and/or incarnations. Why? And the feedback for those previous incarnations is appalling. Also note the great frequency of positive single feedback reviewers here. Typical for a company trying to dishonorably alter their rating.

Please save your time offering a 5% discount, claiming that this item was a promotional item of limited quantity or any excuses. I do not plan on using your company again for my personal use or professional IT support.

Search for more fun about this company.
http://www.ripoffreport.com/searchresults.asp?q1=ALL&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=Search%21&q5=meritline&Search=Search

http://www.pricewatch.com/public/Feedback.aspx?q=1832&p=1

http://www.fatwallet.com/forums/retailerratings/displaystore.php?storeid=539

http://www.savings-center.com/store-info/MeritLine

Their address also host other companies by the name of Merax.com, cdcyclone.com (old address), MemorexMedia.com (email contact is sales at meritline.com) and Alpha Richard corporation. Another rather odd item. Look up their address on Google Maps -18961 East Arenth Ave City of Industry, CA 91748. The primary hit is to a warehouse but another listed for Meritline resolves to a residential address.

In short order, avoid like the plague. "

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5/5

posted Aug-27-2007

"Always delivered quickly, products as advertised, VERY competitive pricing.

One of my favorite online retailers!

FredF"

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5/5

posted Aug-24-2006

"I like Meritline because of the great deals and their consistent timely shipping of purchased items."

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5/5

posted Oct-13-2005

"Haven't you bought from those guys? That's a great lost..You could find the cheapest but best products here..I love this website crazily, and my husband agrees with me. :) We buy all the media product from Meritline, only!! "

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1/5

posted Mar-20-2006

"BEWARE.. Order from these guys at your own risk. I ordered a 100 pack of DVD-Rs from them on 2/20/06. The product did not actually ship until 2/28/06 after having contacted their customer service people. I'm not sure it would have ever shipped if I hadn't contacted them. The product did not arrive until 3/6/06 which is after the allowable timeframe to send in one of the rebates associated with the order.

Their customer service claimed this was a problem with UPS not processing the pacakge on time. I called UPS and found out that they did not have possession of the package until 2/28/06. This company was not even willing to refund me the $8.52 shipping charge on the order.

So, in a nutshell.. order from them if you want your package to arrive after your rebates become useless! I won't be placing any more orders with them.

I still sent in the rebate clearly indicating on it that the product was shipped late. The rebate itself was directly from Meritline. Do you think I'm expecting them to honor it? LOL"

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1/5

posted Nov-18-2006

"Well, I tried. First I ordered a combo pack of print cartridge (1 b/w, 1 color), it arrived quickly, but was 2 b/w. I emailed at least 3 different mailboxes, but never got a response. Thought OK, lets try again. Ordered 2 color cartridge. Again, arrived quickly, but 1 is DOA, with an nonfunctiong head. I have emailed my butt off trying to get someone to tell me what to do, all I get is mass mailings wanting me to rate them. So here it is. I cant do any more business with them. Got to find someone else."

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1/5

posted Jan-10-2008

"Price was low and customer service was very helpful and courteous. But Meritline has issues with their process. First they charge my cc before shipping out product. Second they have no process of detecting an anomoly such as a "stuck" order. This is probably my first and last (cancelled) order with Meritline.

I ordered 4 HDMI cables on 12/23/07. My cc was charged right away. Order was stuck in "processing state" until I called to inquired on 1/2/08, where the customer service rep re-issued the order. Confirmation email with tracking number indicates shipping data received, but no package scan information followed (I was told that sometimes that could happen but package still had shipped out). Cables were scheduled to be delivered by 1/8/08 but never arrived. Called on 1/8/08, was ask to call back on 1/9/08. Called on 1/9/08 and service rep had no idea where the package is and had to go investigate.

Calling back on 1/10/08, I was told that they will ship another order. But the item is not in stock. By that time, I just ask for the order to be cancelled. This is 2-1/2 week waiting for an order that normally would take 5 business days (granted it was holidays, so a little delay was expected). And they had already charged my cc from the day I placed my order."

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1/5

posted Feb-08-2008

"I wouldn't recommend this site due to the lack of customer service. My items arrived poorly packed, and therefore were damaged along the way. I can't use a good portion of the items, and although contacting them several times to resolve this issue, they have yet to acknowledge my existence. I am very disappointed in this whole experience and will never shop with them again.

2/14/08 Update: Just got an email yesterday from Meritline. Apparently, they do not trust "valued customers" like myself because they asked the question: "Would you pls send us pictures to check ?" Pictures!! of broken DVD cases!! a month after I got them!! Who keeps junk DVD cases around their house for a month? I sent them some pictures of the ones I didn't throw out to prove to them that I was telling the truth, and they did reply to that email in a timely manner. They stated "You know, we always can refund or replace or give the instore credit to customer only after receiving the original product back firstly and we don't afford the return shipping fee, which you can check our return policy if necessary." So, to replace the DVD cases, they wanted them back...but to ship them back would cost more than they were worth! Luckily, Jessie with Customer Service saw this, and offered an in-store credit of $2.43 for my next purchase...and...I get to keep the broken cases!! My thanks to those at Meritline who FINALLY resolved this issue."

This review was modified by bikerwarewolf on February 14 2008 08:26:04 AM

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