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Extra custom charges
"I purchased a t-shirt and paid $14.99 for the international shipping. There was no notice or info easily readable that said this charge wouldn't actually cover custom charges, and I assumed that international shipping meant that all fees where included, it did not. When the shirt arrived, I had to pay another £12 to get it out of the post office.I have purchased from American sellers on Esty and EBay and all the fees where clear and upfront and I've never had to pay over £15 for shipping to the UK and I've never had yo pay to get my goods from the post office.When I first queried this, I received a quick reply explaining that their custom fee info was available in the FAQ section on their website and a link to access it. However, when returning to the website through a Google search, I couldn't find the FAQs. Extremely disappointed with their service, their site and their clearly overpriced 'international shipping'."
"I have received awful service from MerchDirect. I placed an order and was charged for a tshirt the second week of December 2014 and it's now February 2015 and I have yet to receive my tshirt. I contacted MerchDirect via email in January and they apologized. They told me they would resend the order. I never received any shipping information or correspondence after that despite phone calls and emails from my end. I'm never ordering merchandise from them again and I look forward to bashing this business' reputation every chance I get. "
"MerchDirect was very efficient in getting notices out regarding order receipt as well as when the order shipped. I was able to track the shipment as well with a direct link in their e-mail (nice to be direct and not have to type in a track code, etc. like other merchants sometimes do). The order shipped timely and I received it at the earliest that I expected possible, which was a pleasant surprise! No delays in getting the order shipped, or time it took in transit. The shirt I ordered was also of great quality, great fabric and fit and the decal print is good quality as well and won't fade or wear quickly in the wash like some cheaper merchants. Overall, totally great experience and I would definitely order through them again at any time!"
"I think that Merch Direct does a good job of getting you what you want fast. Thanks guys!"
"Website is very easy to navigate, prices are resonable and shipping is very fast. I am very happy with MerchDirect"
"Very smooth and quick delivery of item. Thanks"
"I came to merch direct to buy a glassjaw hat and a glassjaw t-shirt. I have ordered from them before and knew that i could count on getting a product of good quality. They delivered my product right away and it was in front of my door just a few days after i had purchased it. I am highly satisfied with them!"
"The price was reasonable, the shipping prompt.Thanks for another great purchase MerchDirect!!!"
"Good communication and prompt shipping. Definitely would recommend this company. Thank you!"
"I was extremely pleased with the ease of ordering my t-shirt. This was the first time I used merchdirect. I will definatly use them again, I must say it has been one of the easier Internet companies I have bought from. "
"Estoy muy contento con merchdirect, con este pedido último ya son dos, y nunca he tenido problemas de ningún tipo, vivo en España, y apenas ha tardado una semana en llegar el paquete.Mi unica sugerencia sería que añadieran mas grupos.Bury your dead, acacia strain, killswitch engage, as i lay dying, trivium...Un saludo!"
"I am quite pleased with the ease with which my order was placed, the selection of products available and the propt delivery, via USPS!! I will make this my site for further purchases. Do not know how i have not come across this merchant all these years with other entities' substandard service. Very satisfied and will recommend to friends."
"I am very impressed. I live in the UK but have many ties to the US. I frequently go on websites to have items delivered to a US address and only very rarely ask to have something shipped to me here from an American website. Many, many websites are not designed to accept a foreign address in the address fields (even for billing address) and many do not accept any payments with a card(even one issued by an American bank in USD) with a foreign billing address. Most won't ship overseas. Ordering on MerchDirect was simple and straightforward, the shipping charge was very fair, there was a warning that the items shipped may be subject to customs duty(in this case they weren't, but it is right to warn, because the duty can be more than the value of the goods)and I received the order eight days after placing it. Can't really ask for more.Thank you. "
"fast processing and shipping, especially around the holidays. thanks!"
"My order was recieved in a fair amount of time, which actually surprised me. I assumed it would take a while to ship, considering the holiday season arriving. However, the order did take a few days to actually process, which was somewhat disappointing although I didn't need the order right away anyway. Also, some of the colors on the shirt I ordered didn't appear the same as those on the website, but I'm fine with that since I'm not one to complain. I would order from merchdirect again."