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"19 people apparently agree with me:Horrible; this unpleasant beast of a lady tells me, its standard policy for them to order the wrong color and make you come in to fix the problem on your time. Do yourself a favor and find any other tuxedo rental place besides Men's Warehouse, they obviously do not care about repeat customers or know anything about customer service. We gave them an opportunity to at least admit there mistake, nothing; just flat out refused to even acknowledge their mistake. "
"Bad service. I cancalled my wedding party order because it was so bad."
"After getting my wedding dress and all of my bridesmaid's dresses from David's Bridal, I was given a promotion to get my tuxedo's from Men's Wearhouse, their "Partner" store. I was assured that they had a broad range of tuxes to match my bridesmaids (Clover & Malibu). My Fiance and I went in to pick him a tux, then to send in the groomsmen. The staff looked bored and unhelpful. One boy who worked with me acted like we were required to be there and accept whatever he offered. He was no sort of salesman. It took me asking all of the questions and saying EXACTLY what I wanted to get any information at all. He just kept saying, because he's so "small" (5'5" &140lbs) that they were going to have a hard time finding what I wanted. I asked to see a jacket on my fiance so I could see what I was looking for. When he took his measurements and came back with a jacket, my fiance could not raise his arms over 4" from his sides. Behind the collar was completely buckled, and when I asked them why it did that, one other boy came up to us and said, "they are made on a manikin, they are all going to be like that." I said that I had never seen that before, and I was given the reply that my fiance had very square shoulders (which his shoulders slope downwards, he isn't a box). I said I wanted one size up, and they said it would look bad. I had his try it on anyways and it stopped buckling, and he could raise his arms. The boys walked all over us until I started to get upset and I told him I wasn't interested then. I told him I wanted to see the vests and ties that they supposedly had in my colors. When he showed me a book, they did not have my colors in a solid, only ugly patterns that changed the color itself, like a Paisley Malibu and a Clover-White bubble mix. The Clover vest did not match the tie, like one was bubble, one was striped. There is another place in town that lets you rent for a 1/3rd of the price, anything they have, and they have SOLIDS. For me, walking out of there was a no brainer. This store did not make me feel like a bride, and it was clear that it did not matter to them if we rented or not. Very disrespectful, and I will not be back."
"I have no idea what to do, we went with mens wearhouse for our upcoming wedding and just pray that it will work out. Maybe then I will add a couple stars. Im a very understanding person but this company has messed up soooo many times on our order already, not confident that they will pull through the day of. Working on going with different company hopefully. Mens wearhouse told us that guys from different states and towns could go and get measured at closest location to them. So we had guys In North Carolina, California and Nevada go into their stores--Each store made the same mistake and I had to call and try to deal with it about 5-6 times now..1. We decided to go with turquoise tie and handkerchief-does not come with rental, they have to order and pay extra for it. Each store argued with my groomsmen, told them it came with it and to not worry about it. One store told them just to use teal instead, that they didnt have turquoise!! The groomsmen told them to check their notes and that they were for sure supposed to buy it and that it doesnt come with. EACH guy was sent away without tie and handkerchief. So now all of them have to go back and order it. Thats a two hour drive for a few of them... When i called to make sure this doesnt happen again, they said to wait till we pick them up for the wedding to worry about it!! Are you kidding? You guys suck now, why would i wait till my wedding day to see all your mistakes, and if we waited they might not be in stock and we would have to order them. Then they wouldnt come in on time. Everytime i call they say they have it fixed but then the groomsmen keep being argued with, told their wrong and sent away with no tie or handkerchief. 2. Told us to have everyone fitted by certain date. Brought in our ring bearer for sizing. THey told his mom to wait to have him fitted till two weeks before wedding. Sent them away without fitting him. A week later Mens wearhouse calls me asking if im canceling my ring bearer. NO!! They tell me to come in to have him fitted and that we should have had it done by now. So now she has to go back and get him fitted. Shes a single mom so thanks for wasting her time and gas money. This company needs to work on their communication and TRAIN their employees on how to do their job. It cant be that hard, seriously its just suits!! Will never recommend this company and will never use them again. DO not use them for anything important, its obvious they dont care at all. Im so sick of us arguing with them when we know we are right, they just cant read their own note section I guess. Really disappointed, this could be such a great company if they did their jobs right. Sorry but these are weddings, you cant mess up over and over. Been to their mall location too, come on really? That location is a joke."
"I will never shop at the mens warehouse Again!!!! I guarantee it. What a bunch of clowns"
"Men's Wearhouse is the worst business I have ever had to deal with! When I went to their business to buy my son a suit and reserve his wedding clothes, I literally had to wait for 15 minutes, standing in the middle of the store, watching 6 employees stocking shelves, etc. Mot one of them asked if they could help us. I finally asked two people and they referred me to another associate who completed setting out jeans and doing some work at the front desk before assisting us. Then, they didn't have what we were looking for, so they said they would order it and call when it arrived. two weeks later...no call. we called back but the person on the phone couldn't help us, because you have to talk to the person you worked with originally, he is the only one who has your information! They may have the corner on the market for mens dress wear in our area, but their service stinks!"
"I returned some tuxedos for a whole wedding party (I was not involved in the wedding party) and was told by the employees that I had to stay there until they were done checking the items in, because I would be held liable for anything that was missing.... Out of ten tuxedos... Are you kidding me? If something is missing you can contact the person who rented the tux. Now I know where NOT to go for MY future events. And also you can't email a complaint because there isn't an email anywhere to be found."
"I rented a tux from Men's warehouse last week and was very disappointed. I have a large neck size and the shirt size is driven by the neck size. I'm 5-6 and weigh 180 lbs with a 34" waist and they put me in a 3XL shirt! My wife could have got in there with me! The vest was a 2XL and I was swimming in that as well. When I complained, they shrugged it off as the way things are. I find it hard to believe that there's not another person out there with a 20" neck and a 34" waist! I was the father of the bride at the wedding and I had to leave my jacket on all night long to keep from looking rediculous. When you're dressed up that nice on a special occasion you're supposed to feel special and have confidence, I felt frumpy and embarassed the entire time. Top all of this off with cameras everywhere taking hundreds of photos of me and my beautiful daughter and you can just imagine my disappointment. Yet the Men's Warehouse showed no sympathy or empathy at all, they just explained that that's the way things are. I asked about the shirt when i was measured and if they would have told me it would be a 3XL I would have bought a shirt outright and had it altered to fit. They are useless and I wouldn't recommend them to anyone."
"I took my son's suit last saturday to be altered to the one by Highland Mall in Austin Texas - they told me one price on the phone and another price when I got there - their reasoning - cause I didn't buy one of there suits there. We came to a price. Then I was told it would take 2 weeks before I got the suit back. The next day a friend of mine told me it should only take a couple days, not 2 weeks. So Monday afternoon I called them back and asked them about the length of time on alterations - again, the reason it would take longer for my alterations is because I didn't buy one of there suits and people who buy suits there get first priority and they cater to those who buy there which they say is good customer service. What about good customer service who bring clothes there to be altered? We are customers too and that is not good customer service either just because we didn't buy a suit there. I would not recommend them at all."
"The website was easy and user-friendly to order items. No technical problems there. I received my items in a timely matter. They have 90 day return policy which is really good.I had to exchange one of the suits so I went to one of the stores. The staff was really really nice. I believe the manager was helping me, and probably we spent at least 30 minutes looking for something to exchange it with. I was looking for something around the same price range, and he showed me the available suits he had. Then he also pulled out other ones he didn't had but could be shipped to the store with no extra fees. He also explained to me the tailoring and how long or short the sleeves are in the suits. I was asking to look for some suit packing plastic and he opened a new one (plastic wrapped) to show me how it worked and recommended me to buy it when the promotion of buy 1 get one free was in effect.Great experience!"
"I went into the store to talk with someone about tuxedo rentals for my wedding. We talked for about an hour choosing the colors and styles I wanted the guys to wear. When my fiance called to set up an appointment, my information was lost. I went back in and redid everything. When my groomsmen, father, and fiance went in for their appointment my information was lost AGAIN. My dad got the wrong color, but we worked with it. My fiance was given a shirt that was entirely too short, and he was told that he had to deal with it. When I wrote a customer complaint to the store, no response was given to me. In another wedding I was in the tuxedos were rented from a different location, but the problems were still there. All of the pants were extremely worn with holes and hem lines falling out. I am in another 3 weddings this year and have advised every bride to avoid coming here. They are a nightmare and they don't seem to care if you're happy or not."
"I puurchased a Tux with a written guarantee that I could bring it back to be re-taylored if my weight changed. I walked in with the guarantee, receipt and the Tux that was too big after my weight loss and was told it couldn't be done. They actually tried to sell me another Tux.I went to another taylor who is doing the work, no problem, for $45. These guys are con men. The guarantee is a lie.Buy somewhere else. Save yourself some grief."
"Avoid them like the plague. Take your business elsewhere. They told me they were 97% accurate, lmao they couldn't even get 50%.The fools tried to give me the wrong stuff not once but twice! Pitiful pitiful pitiful. I saw they don't actively participate in reviews, it's likely because they are incompetent and over priced."
"I have been shopping at Mens Warehouse for a year now. At first when I received my merchandise it was the right size and I liked what I got. But then a few weeks ago I ordered a suit and a topcoat. I was waiting patiently for the package, but it was never delivered to me. I tried calling and calling and finally got someone and they told me that my merchandise was sent back to the warehouse because they couldn't deliver to international addresses. But that doesn't make sense since everything I ordered was delivered internationally. It has been a month now and I still haven't received my merchandise. It has gotten so bad that I got a lawyer involved. Bottom line go somewhere where the customer service is better and you will be treated with more respect. This company has gone straight to hell! I will not ever buy anything from them ever again and I will not recommend anyone to purchase anything from them. Don't even waste your time."
"Men's Warehouse will ruin a wedding! We had the misfortune of renting tuxedos from Men's Warehouse. At first, the tuxes came in a little late, but not problem, right? We had all been measured recently so everything should fit. First, one groomsman called to say that they didn't give him his jacket because it wasn't on the order. When I called, the associate said "What, you wanted him to look like the other groomsmen?" Finally his jacket came in. The father of the bride's jacket was much too small and the associate told him "to just deal with it" and same with the best man, except his was way too big. I guess the new fad in weddings is not to wear a jacket with a tuxedo??? According to the incompetent and rude Men's Warehouse employees. Then after the wedding, when I finally thought everything was over, the best man returned the tuxes to the store, and the associate refused to take one back, claiming that the groomsman who dared to want a jacket with his tuxedo owed for two tuxedos. Not only are the rude and incompetent, Men's Warehouse are also dishonest and will do anything to steal and double-charge from their customers."
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