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Stores > Men's Wearhouse

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  • Men's Wearhouse

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.33/10 3.33/10
    Chance of future purchase: Rating 3.33/10 3.33/10
    Shipping & packaging: 0.00/10
    Customer service: Rating 4.17/10 4.17/10
    Return/Replacement policy: 0.00/10

49 Customer Reviews

Rating 4/10

You're charging me a late fee? Really?

"My son's wedding was this past Saturday 5 hours from home. We picked up our tux's on Thursday evening from the Men's Warehouse at the Tri County Mall in Cincinnati, Ohio. I understood they were due back today, Monday. Evidently, I didn't read the terms and conditions, says the manager. And so it was.....I paid the $21.40. I explained that I was not clear the tux had to be returned Sunday or that I could return at any Men's Warehouse store. I likely drove past a dozen stores on my way home. I asked if there was anything he could do as I spend a lot of money there. He said sorry and that he doesn't set the policies.

Where is the personal experience in shopping these days? Where has good common sense and customer service gone? We were once a great nation full of people who genuinely cared about customers and doing what is right to EARN business. In today's world of big box stores, it is simply a thing of the past.

Lesson learned with Men's Warehouse. READ Everything!!!!!!!! Return policies, rental Agreemens, discount offers, etc. Read it all before swiping your card.


This review was modified by TJJ173 on August 09 2016 05:00:51 PM

Rating 2/10

Don't Do It.

"I was a groomsman in the wedding and all groomsman rented from here. The vest and pants were navy. I'm getting dressed two hours before the wedding and my vest and pants are black. Now this is just a mistake on men's warehouse. A stressful one, but just a mistake. I was a little upset about that, but what really frustrated me was the way the staff handled it. The groom gets on the phone with men's warehouse(we are at the wedding venue and it's less than 2 hours before the wedding). He is on the phone with them for 45 minutes and was placed on hold 4 times. Yes, the groom, the man about to get married in less than 2 hours. The lady he was speaking to first told him that it was our fault for not noticing it sooner. After they moved past that ridiculous statement, she then tried to charge him for a navy vest and navy pair of pants off of the retail rack. I am not exaggerating this. She really and truly wanted us to pay more money to fix their mistake. After about 30 minutes on the phone with her, the groom gets put on yet another hold while she gets the manager. She should have realized the severity of the situation from the start and gotten the manager then. The manager gets on the phone and says they have 2 vests and 2 pairs of pants, all navy, that I can come get. Yes, they wanted me to leave the wedding, that is now about an hour away, to go pick up my tux, that may or may not fit. We had to send a guest of the wedding to pick it up because they would not bring it to us. The wedding was at 7, and I got my tux at 645. You can only imagine the stress involved in this disaster. This is one of the worst displays of customer service I have ever seen. I understand mistakes happen, but they should have fixed their mistake in a timely manner, and not been so inconsiderate of the situation. There were 8 groomsman in this wedding. Four of them are getting married within the next 2 years. Men's warehouse just lost quite a bit of money with this mistake. Not the initial mistake itself, but the mistake of how they handled it. I will never recommend men's warehouse to anyone, and neither will several other people involved in this wedding. Huge mistake by Mens Wearhouse. "

This review was modified by jtwebb73 on June 23 2016 08:34:36 AM

Rating 8/10

Haven't shopped in a while

"I had many choices of where to shop today. I chose MW, the salesman was very helpful and knowledgeable. I did feel like they were overpriced. I got a suit for $199.00, two shirts for the price of one $99.00. A vest for $44.00 and three ties for $65, and two pocket squares for $20.00. I also bought the shoes my salesman selected. I was surprised at the quality of the shoes, originally $120, marked down to $79.00. As my wife was piling more on the table, I asked how much, my total was over 500.00. Even when I tried to put some stuff back, everything on the table I needed it. If I can find the shirts cheaper I will take them back. The quality of the shirts are really good. Like I said, it's been a while since I've been shopping. I was shocked at the final cost, I did put the ties and pocket squares back. I do like quality clothing and I really liked shopping at one place for everything. Giving the quality and the one stop shopping, I think they are hard to beat.
My daughter is having a sweet sixteen party next week. I will let you know how the outfit worked out.

This review was modified by Grip1 on June 11 2016 11:44:17 PM

Rating 10/10

"I have trusted Mens Wearhouse in Fayetteville, Georgia for all my casual and professional clothing for over thirteen years. They are second to none when it comes to advice, pricing, selection and service. The staff is very knowledgeable and current with mens fashion and accessories. They build on relationships that are solid from day one. From head to toe and young to old, Mens Wearhouse is definitely the right store to provide all your clothing needs. Great accessories for all those holiday occasions! "

This review was modified by RandallJM on December 02 2015 08:37:00 AM

Rating 6/10

"Got fitted for slacks and shirt for my son's beach wedding (Sarasota FL store). Quickly threw them on and fitter checked them and I picked them up while rushing around with the bride and groom trying to pull all the loose ends together for the wedding. Unfortunately I trusted the fitter and did not thoroughly check slacks. When I was dressing just before the ceremony, I found that the 37" slacks they sized for me did not fit well on my 34" waist and would not adjust tighter!!! No belt loops, suspenders or jacket so spent ceremony time standing as groomsman and entire reception, holding my pants up. Contacted Men's Wearhouse afterwards and was basically told it was on me because I didn't catch that in the store, real understanding bunch there.

First piece of advice, spend some serious time trying things on. From the sound of it, missing a measurement by 3" must not be an unusual thing there. Second piece of advice, basic white shirt and gray slacks cost almost $80 to rent for a day (and $20 late fee per day if not returned the day after the wedding) and my son had a simple gray jacket that added $160 to his tab. Unless you're renting a tux, save yourself some money and buy a suit somewhere.

UPDATE : After posting reviews of our experience at Men's Wearhouse on several site they emailed today 11/27/2015 and issued a full refund for the clothing we had issues with. Changing the 1 star rating to a 3 star for remedying the situation.

This review was modified by ScottV57 on November 27 2015 02:36:04 PM

Rating 2/10

"I'm renting a Tux to be a Best Man in a wedding. Just picked up the Tux tonight and everything is two sizes too big. This looks like a cheap tuxedo costume, not a real Tux. The shirt is a horrid baggy pirate shirt and the shoulder seam lines fall two inches over my actual shoulder line. Oh, and welcome to Muffin top city. The vest, which is way too big and long, only looks decent when completely cinched in the back and that creates bunches of fabric that protrudes while wearing the jacket. The Jacket is boxy and cheap. The Pants would make M.C. Hammer proud, but not anyone else. Luckily the pants aren't too short, because they sag low enough to compensate. :-/ The hilarious part is that everything is labeled 'Slim Fit' or 'Fitted'. This is so laughable and they're obviously just labels to make you think you have a nice modern cut. I'd love to see their take on a classic fit. The cheap clip on tie is missing half the clip so I can't actually clip it. There's a hook but it's missing the eye to latch it to. The shoe's were supposed to be size 11 but they sent size 11.5 and they actually fit perfectly. Had they sent the correct shoe size, they would have been too small, go figure. Now I get to go to their store tomorrow and try to have things corrected. I have no hope though as I see that no one has had a good experience with this joke of a company. My only redemption is that I will be wearing a sweet Hugo Boss suit for the wedding rehearsal. I did not buy it at Mens Wearhouse."

This review was modified by BassistBob on October 01 2015 02:42:16 AM

Rating 2/10

"Rating of a 1 and I wish I could go lower. 222 dollars for a suit that never fits right 20 dollar late fee if it's not back the next day, returning your crappy suit is the last thing on your mind after your wedding . Just an all around rip off plenty of better cheaper tux rentals around would not recommend."

This review was modified by Rgadams on September 07 2015 10:13:07 AM

Rating 2/10

"The day August 11, 2015.
I liked enormously shoes for men (Joseph Abboud Mirage Black Lace-Up Shoes, Item Code: TMW452700402 Size: 10 D-Width, Color: BLACK), right through the "Website of Men`s Warehouse", pay directly to my Credit card (like all normal procedure as buy on Amazon.com), made me wait 8 days, when I take the surprise that the day August 17, I get an email that the order was canceled, out of nowhere, when I had not canceled the order.
Since that day (August 11) been sending chats and mails the reason why I had canceled the order when already charged me $ 95.00 (the total value of the merchandise), they not only have they been slow to answer the mails, but also sending me the following (last mail respondents):

"Thank you for contacting Men's Wearhouse.

Mr. Posadas, after viewing our records I am showing no payments taken from your PayPal account. I will recommend to contact Pay Pal and inquire about this transaction 82035886 Because the order was canceled THEREFORE Mens Wearhouse did not take any payment from your account.

Best Regards, "

I believe that a lousy service, I do not recommend this company at all, they (the company) automatically canceled the order, they do not give me solution, they have not given me my money.

Poor service, definitely.

This review was modified by Mike03Pos on August 24 2015 04:57:02 PM

Rating 2/10

"Lousy customer service. I ordered a custom tailored suit from Men's Warehouse and told them that I needed it for a cruise to Alaska and that I was leaving on August 26th. I ordered the suit on July 15th. I was assured that there would be no problem receiving the suit well before the departure date. The only thing that needed to be done to the suit is to hem the pant legs to length. I was in their store on Aug 20th and the sale clerk told me he would get right on having the alterations and I could pick up the suit today Aug 22nd as they were waiting on a vest that arrived yesterday Aug 21st. The vest arrived yesterday It is now late afternoon and I still haven't heard that my suit is ready. I had planned on having it dry cleaned before I left on my trip. The reason being is they leave alterations marks on the clothing that only come out after dry-cleaning. I have heard one excuse after another that they are backlogged in the alterations department and we only have one person doing alterations even though I was told that they would place me first in line for the alteration. Needless to say, I will never shop at Men's Warehouse again or recommend this company to my friends."

This review was modified by ljcato44 on August 22 2015 12:33:58 PM

Rating 2/10

" When we first arrived at the store the sales person was very friendly explained how they could fit my husband for jeans or anything he needed. He was very impressed.
He was fitted for his tux was fine.. then when we went for the fitting and pick up his tux the table had turned heavily for the bad...The rental
department did nothing but complained how many tuxes they had going out for the day
While I waited for husband to try his suit on I listened to the sales people mock and talk about the customers.
I have never seen such rude people
My husband pants looked ridiclious they were to short and way to baggy they supposidly
rehemmed them while we waited. I thought they were still to short but I was told
they were the right length for a tux. (i do like my pants a bit long so when I sit down
they are not at my knees) We were also picking up the ring bearer tux because his first fitting
was wrong. when we had returnd home we realized they had given him the wrong vest.
after the bride complained the sales person did drive the right vest to her ( yeah)
the vest was still to big..
best mans pants were too baggy along with the father of the
groom and they looked like they were wearing skirts...
when I complained about how the pants fit I was told my husband was at the
low side of the size allowed for the fitting. and the best man was at the high side.
The groom and his wedding party were all miss fitted. vest were to short, the
pants to tight. All thier feet were hurting due to small shoes
When I returned the tuxes for the wedding party I complained about how the men
all looked I got a oh well.... what a bunch of crap.
How the table turned from the first impression of walking in the store..
upon leaving after droppong off the tuxes...I would never go back or recommend mens wearhouse.
Store#5417 Vestal New York

This review was modified by whocares987 on June 09 2015 07:04:17 AM

Rating 2/10

"As a bride, I was extremely unhappy with only one vendor and Men's Warehouse was it. First of all they had only one choice of tux for what I needed and when I explained what I was trying to do I was bluntly and verbatim told by my saleswoman that it would look stupid. (not the best thing to tell a designer and definitely not a customer). I could have lived with the rude customer service and poor selection, however not with what occurred with my husband's tux. He was fitted for his shirt three times, the last of which I was late to my rehearsal because I had to pick the shirt up the day before the wedding. What was unforgivable was the day of the wedding, the groom had to go buy a shirt from another store because somehow after being fitted three times by men's warehouse his shirt did not even come close to fitting appropriately. My husband spent the morning of his wedding frantically driving around looking for a shirt when we had already paid and done a lot of run around for nothing but frustration. "

This review was modified by nomeolvida02 on May 31 2015 02:15:25 AM

Rating 2/10

"Where to begin? The tux pants ordered did not fit..not even close. After a 1.5 hour ordeal, they did supply new pants that fit better, but were still too short. The bow tie provided did not have the clip to put it on. A stressful situation made worse by overworked staff that just wanted to go home. I am glad I had this experience before I planned a wedding through them. I will NOT be a return customer."

Rating 2/10

"I bought two shirts for $99. Menswearhouse charged me 166 euros. One shirt got here. The other vanished. I am now the proud owner of a €166 shirt. Customer service, if you. Can call it that, advised me to dispute the charge to my credit card! Would you believe the incompetence!

Amateurs. Incompetent. I will never ever buy anything in this shitty webshop.

This review was modified by Crisiswhatcrisis on April 07 2015 11:38:19 AM

Rating 2/10

"My entire experience with store #3268 in Charlotte, NC was ridiculous. I walked around for 20 minutes waiting for help, and it never happened. I then waited in line, and the woman working in the rental section could not help in other sections. She asked a gentleman to assist me, and although he introduced himself and said he's be right with me, he went back behind the counter and started hanging clothes. Not just a couple items, but was gone for another 10 minutes. As we started walking towards the door, he never stopped or even told us to have a good day. We went to Macy's and were more than happy with the outstanding customer service they provided. I will never step foot in a Men's Wearhouse again. "

Rating 2/10

"The Whole experience was crap. Tux was too small and customer service was non existent. My tux looked like something I saved from high school a hundred pounds ago. Customer service ran and hid and the blame game started, new associate, wrong info or ordering person got it wrong. I spent near $200 for a tux rental and I got crap."

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