Computer Hardware & Software and Consumer Electronics
“We take this accusation very seriously, and the bottom line is MemoryAmerica.com does not practice bait and switch. Our loyal customers know this.
While we do our best to maintain accurate pricing information, there may be rare situations when it is not. We are human and we will make rare mistakes. Unfortunately, this was one of those isolated incidents where the pricing was inaccurate.
People in this business know how quickly the pricing can change for any given product. In fact, price changes can occur overnight in the computer hardware industry. Our company maintains a database of over 30,000 products which is not an easy feat. For the most part, we do an excellent job of keeping accurate data.
Our company has served thousands of customers within the short amount of time we've been in business, and 99.9% of them are very satisfied with our service. Unfortunately, this review taints our perfect rating with ResellerRatings.com. If you'd like see our rating within a bigger pool, please check out our Yahoo Shopping rating: http://shopping.yahoo.com/merchrating/user_rv.html?merchant_id=1062734
In addition, we do provide a disclosure regarding our pricing data here: http://www.memoryamerica.com/info.html#PRICING-DATA. It clearly addresses the issue that we see here. Nonetheless, MemoryAmerica.com strives to be a perfect company, and we take great pride in the work we do.”
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"We ordered $1200 worth of server RAM on a Monday and it was still "pending review" on the following Tuesday. I called Memory America to cancel the order as we had to order elsewhere to get this RAM a.s.a.p. I was treated very professionally and received a cancellation confirmation e-mail within minutes. I am not giving 5 stars across the board as we did not actually complete the transaction due to it being held for review. However, we will be giving this company another chance in the future."