112 reviews
posted Apr-10-2013
reply posted Apr-22-2013 “Initially, the customer contacted us to tell us they were unsure of what was wrong with the print head and wanted to return the part for a refund right away. They were willing to pay restocking if the part tested good. Since this was a new part, our techs suspected (and concluded to this when the part as inspected at our facility) that this was due to poor installation and that the actual printer must have other technical malfunction. We informed the customer that the return no longer qualified for a refund/exchange due to 'poor installation' but that we would send an exchange as a courtesy after speaking to the customer/owner. Unlike the customer’s claims below, a replacement part was delivered on 02/20. On 02/27 we were notified by that the print head assembly was missing safety plastic covers and had some ink spilled on board. Our techs thoroughly inspected the part before shipping, so we asked the customer’s technician to send pictures this time so that we could rule out poor installation again. We asked the customer’s technician if the print head had been installed, during the 7 days it took him to file a new claim, and the question was avoided initially, and when pressed for more details he was vague in his response. The pictures sent showed they tried installing the print head on their customer’s bad printer again and ruined another good part. We denied further requests for refund/exchange. We tried our best to satisfy the customer.”
posted Mar-08-2013
reply posted Mar-12-2013 “The Customer's order was ship via UPS Ground to the stated ship to address, item was shipped on time. Any errors in the address provided by the customer,is beyond our control once it is in the shipper's posession/transit and can only be corrected at delivery point thus delaying delivery. We did not ship via FedEx,seems like customer might have used them to forward to Malaysia, which Memory4Less did not arrange or take any part in.”
"Very satisfied with Memory4Less.com, easy to order and arrived on time.The memory stick was compatible with the memory i already had installed thanks to their compatibility program thing i used to order it with.1 stick of
Kingston 2GB PC3-10600 DDR3-1333MHz non-ECC Unbuffered CL9 240-Pin DIMM. "