1/5

posted Jul-13-2006

"I thought that this was a good company to deal with. Ordered two printer memory cards and one was bad, so we sent it back for a replacement. But instead of a replacement they credited the credit card. I called to order a new one and they said that I would get an email to which I needed to send back to them to complete the process. I asked, "why would I need to do that, you have me on the phone now, lets just order the memory now.” The customer service guy hesitated for a few seconds, said nothing and then put me on hold…music plays for minute...then the line went dead. No return phone call or anything. Lousy customer service!!!"

comment! report?

Is this review?… Helpful (3) Cool (1) Share

1/5

posted Sep-02-2005

"Just an absolutely terrible buying experience, and I am convinced MemoryX is some kind of Ponzi Scheme where they continue to either not ship, or ship incorrect items, and then offer to send "replacement items" to you at vastly inflated shipping costs.

I ordered some memory for an older laptop, was advised it was shipped, and then proceeded to wait 3+ weeks with no receipt of this mysterious "phantom memory".

Since it was insured, I inquired and was greeted with a "please give us authorization to ship the product again at a cost of $22.05 on October 4th" It's September 2, but I'm supposed to wait another month to get the memory that was *supposedly* (cough) sent on August 10, AND get bent over for an extra $22 in shipping charges?

I can't believe this company is still in business, and doesn't have a 0 rating on all vendor sites. I have bought from dozens of online hardware sites, and if something is lost or the wrong item sent, the quality companies work hard to make it up to the customer. Not so for MemoryX, they just stick their hand out, looking for more money.

Unbelievable and appalling, all at the same time.

Just a terrible little operation, and I feel sorry for anyone who deals with them in the future. I wouldn't buy from MemoryX if they were giving stuff away for free - I might find a BIG charge on my CC anyway. "

comment! report?

Is this review?… Helpful (3) Cool Share

1/5

posted Feb-10-2008

"WeLoveMacs finally comes clean and removes the BBB logo from their webssite!

I have been trying for almost two years to resolve a problem with WeLoveMacs (this started in 2006).

I bought and was invoiced for a new power adapter for a PowerBook. They sent a scratched-up used/reconditioned unit.

I chose not to make a fuss, but when it failed within the first two months, WeLoveMacs refused a refund because the order was more than 14 days old.

They refused to acknowledge that it was not new, even though it shipped with some funky twoprong cable instead of the stock white Apple cable.

They also refused to acknowledge that Apple sells new gear with a one year warranty.

And they refused to refund my money.

Last week I succeeded in getting the BBB to demand that WeLoveMacs remove the BBB logo from their website. WeLoveMacs has been displaying it for years without ever being accredited or affiliated.

Yahoo! SHopping is finally getting into the act, and I have reached out to Consumer Affairs in California.

All I wanted was a refund for a bait-and-switch move. Now WeLoveMacs is in a heap of trouble.

Crime never pays."

comment! report?

Is this review?… Helpful (2) Cool (2) Share

1/5

posted Aug-11-2005

"4 of 8 products were DOA. Took 3 hours of hold time to get to customer care professional. Who then said they couldn't overnight(I pay for it) my return product until it was in the system. I emailed tracking number next day only for them to tell me they had already shipped it ground although it wasn't in the system. I have used them in the past but will never purchase router memory or any other product. They told me all memory was tested and thats just bull. I had failures in two types of memory. It should not take half of my day to talk to customer NO support. It's not worth the savings. defective products and very, very bad customer service. Paul"

comment! report?

Is this review?… Helpful (2) Cool Share

1/5

posted Dec-06-2007

"I would strong not suggest doing business with this company. I received an incorrect order and it has been one bad experience trying to get back my refund. Please shy away from doing business with them. They were very professional in collecting my money and selling me the product but completely the opposite in honoring their money back guarantee. It was a wrong product in addition that was sent to me. "

comment! report?

Is this review?… Helpful (2) Cool Share

1/5

posted Feb-03-2008

"They sent wrong shipment two times. I had ordered 2x1GB ECC PC3200 for my dell poweredge 1800 server. The servers were scheduled to be upgraded and i wanted them to bring them up ASAP. I ordered the RAM and the shipment was for wrong part I got PC4200. Poor customer support routed me to the technical support to whom i cannot talk; just mail. They told me to ship the part back at my cost and then they will send the replacement to me. I told them to charge the card again and send me the advance replacement along with shipping label for returning the earlier wrong part. They charged the card; i again got the shipment which was again for the wrong part i got PC4200 instead of PC3200 also i did not get the shipping label which they were supposed to send. So really a bad experience and would not suggest anyone to use them.

Regards,
Sameer.
"

comment! report?

Is this review?… Helpful (2) Cool Share

1/5

posted Oct-06-2006

"Buyer Beware!!! This company will use competing higher quality products to bait you into buying cheap-inexpensive-inferior products that should cost less. I ordered $1200 worth of what I thought were Kingston memory modules and now I've got dozens of Infineon/Micron/TwinMos pieces of junk. If I would have ordered these "off-brand" pieces, many other companies would have been significantly less expensive. Just watch yourself and read the product descriptions carefully. "

comment! report?

Is this review?… Helpful (2) Cool Share

1/5

posted Apr-11-2009

" ordered a Luxio 64 GB flash drive on Feb 23.rd for 139.98 USD + 15 USD shipping to Hong Kong.
On Mar 4.th I contacted MemoryTen because the order was still being 'verified' (obviously the product was not in stock).
A same day reply apologized the delay with it was an international order (!!!!) but assured me that it was ready to be shipped same day.
Some days later, the product was actually shipped.
I received the shipment on Mar 23.rd, but inside the box was a Transcend flash drive in stead of the ordered Super Talent drive.

The product page on MemoryTen web site is quite good and comprehensive - lots of information:

- A picture of the drive
- Super Talents product number.
- The dimensions
- Available Colors
- Manufacturer information
- Tech information
- Compatibility
- Note on a supplied leather case

all very specific to the Super Talent Luxio drive (only).

But as MemoryTen didn't have the Super Talent drive in stock, they updated the product page by adding :

'or Transcend depends on the stock availability' - (partly hidden between al the other information which still is 100 % Super Talent specific).

And so they shipped the Transcend.

The Transcend drive is a 'value' product (Transcend's own words), where as The Super Talent product is a high end product, so I was not happy with the replacement. And Transcend I can buy a lot cheaper here in Hong Kong, where as the Super Talent drive is not available here.

I contacted MemoryTen Customer Support a few times, but all they offered me was to return the product at my cost. Then they would refund the 139.98 USD but not the shipping cost. But been cheated once already, I decided not to take the risk of being cheated again. I will try to sell the Transcend product myself.

We mailed back and forth a few times, but without any luck. And when MemoryTen assigned a new person to handle the case, and I had to repeat everything again, I gave up.

IMHO: No doubt, I have been scammed by MemoryTen. My advise: DON’T USE THEM - THEY ARE SCAMMERS.

Regards
Palle Thorstensen
"

comment! report?

Is this review?… Helpful (2) Cool Share

1/5

posted Jan-13-2005

"Ordered 128MB Rambus Memory on 11/30/04. Got bad memory chip (system will not boot with it). Opted for replacement, the replacement was bad too (system was crashing, ran tests, found bad modules on the chip).

Call tag for the bad chips was NOT offered, despite their policy (meanwhile their policy got changed and they removed the call-tag part). Shipping charges refund was not offered or applied. The only credit I got was for the memory chip itself.

Paid shipping THREE times - total of almost $30 – needed the chip fast so I sent it back 2nd day air, only to wait almost a week before the replacement chip is send (also bad). Missed my deadline as well. Finally got my refund minus shipping on 01/13/05. I will look elsewhere.
"

comment! report?

Is this review?… Helpful (2) Cool Share

1/5

posted Jan-11-2007

"I should've checked resellerrating.com before I made purchase from memoryx.com
Nice informative website is doing his job. luring people who are trying to upgrade their computers. I found and ordered extra memory for old Toshiba A10 laptop. The item has arrived but it was WRONG chip. not kingston PC2100 but some noname elpida PC2700. Surprised, I sent them e-mail. the respond was fast but helpless- "try it". stupid, it supposed to be complementary to the already installed memory. I wouldn't dare to mix different kind of chips in my laptop. that's said: Guys are total rip off, they should go out of bussines, 0, avoid and read resellerrating.com before your buy from someone over the internet."

comment! report?

Is this review?… Helpful (2) Cool (1) Share