1/5

posted Oct-31-2006

"They sent me different RAM than listed (they listed Samsung but sent me an off-brand.)

The RAM didn't work in my machine.

They do not honor their 30 day money back policy.

They engage in false and misleading trade practices.

Do not buy from them.
"

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1/5

posted Feb-15-2006

"Here is a chronological list of my dealings with MemorySuppliers. STAY AWAY FROM MEMORYSUPPLIERS.COM! THEY ARE THE WORST COMPANY I HAVE EVER DEALT WITH!

6/9. Called and discussed order of 110 USB memories with silkscreened logo. Was told that FedEx was required to meet schedule. Am sent an invoice.

6/9,10,13. Work out artwork issues. Was originally told certain size in landscape, proofs that came back were 1/3 the original size and in portrait. Spent a lot of time back and forth to rotate and increase the size. Small defects in artwork not corrected.

6/13. Increased number of units to 120 from 110. Was told free ground shipping sufficient since I am in Austin and production is in San Antonio; thus, canceled FedEx. Placed order.

6/16. Received items by FedEx. Reasonably happy with result.

6/27. MS charges me $131.15 for FedEx shipping. Call original sales person. Am emailed the original 6/9 invoice indicating FedEx and 110 units. Called back to say that was the old invoice. Told to take a hike. Dispute charge with Amex.

8/27. Amex agrees with me, credits me $131.15.

9/2. MS charges my card again $131.15. I dispute again. I told Amex I was willing to pay the FedEx charge _if_ the rush charge was refunded (there was no need for both.)

12/19. Amex credits me me back again minus the rush charge (actually, Amex makes a calculation error here and credits me $41.15 instead of the $90 rush charge.)

12/24. MS charge my card _again_ $131.95 (a few cents more than the original charge).

2/15: I dispute the charge again and revoke my offer of swapping the FedEx charge for the rush charge. Amex upgrades this dispute to "fraud" and encourages me to change my card. I post on ResellerRatings after I get off the phone with Amex.

2/16: Sales rep calls me about 10 hours after I post to ResellerRatings. She offers me a deal; change my rating to satisfied and modify my post to be more favorable and she would refund the shipping and give me a 5% credit on my next order. I balk. She tells me that she was still right, she will not reverse the charges without my changing my ResellerRatings posting and that my only recourse if I didn't make the deal is to fight through Amex. Just an offer to buy me off.

2/23. A supervisor calls. He claimed to have looked at the order and admitted the mistake. He promised to reverse the charges, give me a 10% discount on my next purchase and post a public apology and politely asked if I would consider changing my ResellerRatings posting. I told him to fix the problem, post the apology and I would _consider_ posting "exactly what happened" on ResellerRatings.

He called a few times later, to check if the credit was posted and to ask for me to change my ResellerRatings post. He tells me that the only way for him to post an apology is for me to update my post first. He tells me "the ball is in your court" implying that if I want a public apology from them, I better make them look good first. He also requested that I up my rating to at least "somewhat dissatisfied". I reiterated that I would write what happened and would consider upping the rating.

Feb 24. A credit for $131.15 posts. They still owe me $90 and change from the previous fraudulent charge.

Originally, I was going to write a review that would end here. Considering the trouble MS has caused for six months, I thought it was reasonable that I finish some of my own work first.

Feb 20 - Mar 22. Caller ID + voicemail indicates a crescendo of phone calls from the supervisor starting with a call every other day to every day to three/four times a day from March 13th- March 22d. I literally am never at work when he calls (lots of meetings) and am out-of-town one of the weeks.

March 23. He calls my cell number. I am in a meeting. I tell the supervisor that I have been very busy and will be busy until the summer (I am a professor) and cannot get to the review until then. He called me dishonest. He had assumed the second I got the credit I would hop onto ResellerRatings. I didn't make any such promise.

But, fine, I'll use some valuable sleep time to write this full account. A higher rating is not warranted. These guys screwed up, tried to get me to pay for their screw up for six months, then harassed me to help them. I have _never_ dealt with such chutzpah. I will _never_ buy from them again. I had already turned away people from buying from them even before they started charging me for the shipping because their art department is sloppy. Obviously, anyone who asks me (and there are many) I tell them to avoid MS like the plague.

Looking at updated posts, I am certain I am not the first MS has tried to buy off. They react when people post to ResellerRatings. If only they spent a fraction of the time actually servicing customers as hassling negative ResellerRatings posters.

March 24. MS charges me another $131.15. Revenge for posting a review. I have called Amex again. I have changed my credit card number.
"

This review was modified by redcrane on March 29 2006 02:51:18 AM

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1/5

posted Jan-27-2007

"Think carefully about the type of company you want to do business with.

Do you want to deal with a company that immediately charges your credit card upon receipt of the order (on an item that is back-ordered)? Or would they wait until it actually ships?

Do you want to deal with a company that shows current information when you check your order status online? how about by phone? Or do you have to e-mail them?

Do you appreciate getting an E-mail that clearly states that "A package was shipped to you..." but when you check the tracking info, the web sites clearly state that the tracking number is NOT a indicator that the package has actually shipped.

Do you get a warm and fuzzy feeling about alot of emphasis on USPS tracking, which from my experience, The United States Postal Service (unlike UPS or FED-Ex) only tracks the DELIVERY of the package to the purchaser. The service provides no information to anyone until you have already received the package. All that hype, but it seems to me that the only party benefitting from the tracking information is the shipper.

Do you enjoy dealing with the suspicion that you are a victim of bait-and-switch, when the order page and the invoice clearly state one manufacturer, but the packaging is clearly that of another company? OR do you like the feeling of beratement when it is explained that the company whose label is on the product doesn't actually manufacture the product. The company that they advertise is the manufacturer. I am always grateful when I learn that I was confused, rather than mislead. It is a real lesson in OEM and branding.

Do you enjoy the feeling in your gut that leads you to "Google" for The Better Business Bureau serving Chicago and northern Illinois, Web sites such as ResellerRatings, complaints, consumer affairs, Bizrate, xomreviews, and ripoff report; after they have your money?

Do you often find the need to cancel your card number to feel more secure?

Of course I am fortunate because if I had looked into this prior to ordering, I might not have recieved the 32MB SmartMedia card (that is very difficult to find at the places I would normally think to shop) twenty days after I was first notified it had shipped.

Good Luck

Jim Alles"

This review was modified by jimAlles on January 27 2007 01:20:31 PM

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1/5

posted Feb-19-2007

"I ordered a memory module for my daughters computer for xmas. I used
Memorysuppliers system to verify that it would work with my daughters
motherboard. On Xmas I found that it would not work on her motherboard (miss
match). I returned the memory module to memory suppliers they would not give
me my money back because it was over 30 days. They gave a store credit. This
did not make me happy. I have used the store credit to buy a GPS unit which
I dont need. I still have not recieved the 2 gigbit memory card that was
suppose to come with the GPS Unit.


I feel strongly that when a person buys a product that the company says will
work for the purpose it was bought for and it does not then the money should
be returned. Also when a item is bought as a xmas present then the clock
should start as of xmas day. Having to give the present before Xmas to meet
a companies policy is not right. Most stores give 15 days after xmas to
return items.
MemorySuppliers have contacted me and worked very hard to rectify my problem. I have recieved my 2 gig memory card and will continue to deal with MemorySuppliers.com in the future.
"

This review was modified by workerbee on March 01 2007 11:57:11 AM

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1/5

posted Dec-07-2005

"good price, but memory purchased did not work
returned it and was sent a replacement
that also did not work
ordered from a different store and the memory was fine
so there was no problem on my end
they were selling an inadequate or inappropriate product
"

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1/5

posted Dec-12-2005

"Stay away from memorysuppliers.com

On thier site they said they had a product in stock that they didn't. Did they call? NOPE they sent me a free upgraded product... great right? NOPE! it was actually a product that was 10% less in cost and not the same quality but worse.

When I called them on it they yanked me around for a weel telling me they would get me the actual item the next monday... NOPE! As a matter of fact they didn't hav it at the time I ordered and still don't have it today.

As for the website? You guessed it... the item is till in stock and they are still shipping cheaper items with the words "free upgrade" stamped on the invoice.

SOund like bait and switch? You bet it does.

Also, I was promised a manager would call me twice. The first time I was promised the same day and I waited for two hours and called 10 minutes before they closed... opps! I missed the manager by 10 minutes... he had just gone home. He had the message to call me for two hours and left without calling.

The second time I was promised the same day... same story.

just so you know"

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1/5

posted Feb-19-2007

"Horrid; the worst experience I have ever had. I paid over $400 for a non-ecc rambus memory. First, they were 3 days late sending it out (they sent it out after I called asking where my "next day air" package was). Second, I paid and ordered NON-ECC memory (even said it on the packing slip) but they sent me ECC memory. After I put it in my computer, my computer crashed and that is when I found out it was ECC. I put my old memory back in and now my computer will not boot up. I have to buy a new computer. I sent the memory back (with signature required) they received it on the 8th and said nothing. Finally, I emailed them on the 17th and they refuse to give me back my money. They are saying can only do an exchange. I am reporting them to a number of agencies now. >:-(

Update #1 (3/3/07): It pays to complain here folks. Not more than 10 to 20 minutes after posting this, I received a call from MS’s Customer Service Manager (I’ll refer to him as “Y” from now on). I told him what happened and he got my money back for me. At least one person in this company knows how to do their job right. The returns people need to go back to Customer Service 101 and Returns 101, and whoever dropped the ball on getting out the memory on time needs to get back on the ball. Either that or some mass firing needs to happen so new people who can do the jobs can get hired. “Y” you need to find a better company to work for, these guys stink. You are too good for them; you actually know how to treat a customer right.

Update #2 (3/30/07): Here I thought I was done dealing with this company. They gave my money back, but now it seems they are trying to take it again. I just checked my visa account to see if I needed to make a payment and do you know what I just found? They have taken out the 442.50 for the memory I bought and returned and was credited for weeks ago by “Y” (after much hassle with the returns department). I have called my visa company and am trying to get a hold of “Y”. What kind of company does this to people?

Update #3 (3/30/07): I just talked to “Y”, Customer Service Manager at Memory Suppliers (MS). He told me MS helped itself to my visa account for the $442.50 they had refunded me because I didn’t change my review to a positive one.

A representative of MS had called me a couple times after they refunded the money asking me if I would change my review and I said I couldn’t. I did update it to say my money was refunded, but to say I was in anyway satisfied with the company would be a lie. She NEVER said that I would be recharged for not changing my review to a glowing one.

Do yourself a favor. There are many vendors of memory sticks out there. Do business with one that considers customer service a real value, and that will take responsibility for sending the right product to you. Note: my computer was destroyed when I installed the wrong memory. It was only after it was ruined that I realized MS had sent me something other than what I had ordered. I have never once asked MS to make any restitution for the loss of my computer. I returned the memory sticks in good order. They received them in good order. There is no reason for anyone else to deal with this miserable excuse for a business.

I am now sending this to my bank’s fraud department and am contacting the state Attorneys’ General office, among other agencies.
Worst. Company. Ever.

Update #4 (4/20/07): Since 3/30 I have sent in a dispute over the charge with my Visa company and because of a review I saw here
(http://www.resellerratings.com/seller_info.pl?seller_id=1915&comment=245376#comment245376 ) I changed my Visa account number. I have filed with the BBB and with the WA Attorney General’s office.

I have to wonder how many of the positive reviews on this site are legit. How many other people have had their money held hostage until they posted a positive review here? How many of the positive reviews here are fakes to make MS look good and to drown out the negative reviews? All you need is an order number and possibly an address to post a review and its not like MS doesn’t have a record of all their own orders.

Before you order from this company do your research. Put the reviews here in order from lowest reviews to highest and look at what we have all said. Search online for comments about this company. Look at the BBB regarding this company. If you have had problems with this company, speak out! Either here or on the forum (ResellerRatings has a forum) or both. Report your problems to the AG’s office for your state and/or theirs. (IL) and the BBB.

Good reviews are given when things are done right the first time; not after you had to scream and fight for reasonable service.

Update #5 (5/21/07): I had to repost my review because in retaliation to my complaining about MS, they complained about my review. Easy fixes and I even get to have it posted at the beginning again. I have a lot more information in my forum post here."

This review was modified by amaroq3 on May 21 2007 06:06:07 PM

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1/5

posted Jun-09-2005

"I ordered 2 Rambus modules. After several days of troubles, I finally figured out the cause was one (or both) of the modules. Since they must be installed in pairs, I couldn't determine if one or both were bad. I used memtest86 to check.

I requested RMA number for exchange. They sent RMA number. They rec'd my return on 5/23/05. On 5/31/05, I sent email requesting status. On 6/01/05, they responded that they had processed and sent out the replacements on 5/23/05. They provided a USPS tracking number. When I ran the number through USPS.com, the number was invalid. I sent email on 6/01/05 to them requesting clarification. No response. I sent another email on 6/07/05 requesting status. No response. On 6/9/05, I called CC company to dispute."

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1/5

posted Mar-02-2006

"FOLLOW-UP TO MY INITIAL "VERY UNSATISFACTORY" REVIEW:

Long story short: First, UPS lost the shipment from MemorySuppliers.com to me. When I finally received it (more than a week late), I discovered that MemorySuppliers.com had shipped the wrong items (part numbers did not match my online order). MemorySuppliers.com (which can only be contacted via e-mail if there's a problem with your purchase) then required that I send the wrong items back to them (at my expense) BEFORE they would send me the correct items, even though the mistake was their's. Today I finally received the correct items. I originally expected my order to arrive within five to seven days after I placed it (on February 20, 2006). Instead it took twenty-two days. I won't do business with this company again."

This review was modified by 440123435 on March 14 2006 04:53:54 PM

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1/5

posted Mar-01-2005

""ALL ORDERS PLACED BEFORE 3 PM PACIFIC/6 PM EASTERN TIME ARE GUARANTEED TO SHIP OUT THE SAME BUSINESS DAY OR THE SHIPPING IS 100% FREE"...LOL what BALONEY!
I ordered on 2/16(Wed) 1:48pm ET for an in-stock item and I emailed on Thursday about shipping status and no response. I emailed and called on Monday(President's Day) to inquire about the status of my order and nice CSR lady told me that my order will ship the next day and she'll credit me the shipping fee. Minutes later, I received an email response w/ a tracking number(funny how it shows no record...maybe because USPS is closed on federal holidays and my order DID NOT SHIP yet). So, I called back to just cancel my order and placed one somewhere else and I was told by the same CSR that I would receive a refund by the end of the week, since they already charged my credit card when I placed the order even though nothing shipped yet.
Well, its now the next week and still no refund on my credit card. I emailed them about my refund and we'll see if they actually respond. If no refund comes by the end of this week, then I'll just dispute the charge on my credit card and write more negative reviews on other sites.
That's "YOUR SATISFACTION IS GUARANTEED!" from these jokers. Never again will I even think about placing an order w/ these guys.

UPDATE 3/3: Finally received my refund after a 1 1/2 weeks consisting of a few phone calls and emails. I don't understand why they didn't just do it right after I cancelled my order; they refunded me the same day I called a week after. They didn't ship the memory in the first place because its not in-stock, but it still shows "Availability: Yes" on their website."

This review was modified by PrinceNeil on March 03 2005 12:50:48 PM

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