5/5

posted Jun-11-2013

"The ordering procedure was clear and straightforward. Delivery was precisely as promised."

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2/5

posted Jun-08-2013

"Web page stated free shipping. Was charged, and took 2 inquiries, and 5 or 6 days for refund to be made.

The order form I executed did not include shipping or sales tax. Found that out on the confirmation email.

Web page did not include physical address, so did not know it was in CA, where tax collection is required."

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5/5

posted Jun-01-2013

"Easy ordering. Shipment arrived when expected. Will shop here again."

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5/5

posted May-28-2013

"Easy website, easy design, easy shopping and checkout. Received product as promised."

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5/5

posted May-27-2013

"Very good service even though I used a foreign credit card which requires a 6-digit authorization code. Very quick and professional help on the service telephone. However, if you are using a foreign credit card, you need to be able to get this code from your credit card company."

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5/5

posted May-27-2013

"Just as you would expect dealing with a long time friend & this was my first experience with Max Tool.
"

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5/5

posted May-24-2013

"Works quiet that's what I wanted"

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1/5

posted Mar-28-2013

"Maxtool sucks bad there customer service suck do not buy from them
unless you enjoy getting pissed off. Took me 3 months to get a rma and 3 months later still don't have replacement. Derrik at ext 206 told me i was "bitching and moaning".
And deffinetly dont buy a _Troy transfer pump either.___"

This review was modified by whitleyzx7 on March 28 2013 11:27:26 AM

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1/5

posted Nov-21-2012

"Maxtool is absolutely a customer UNFRIENDLY company. They'll take your order, immediately charge it against your credit card, and then refuse to even acknowledge your order or communications. Absolutely the worst! Avoid at all costs, because otherwise, you will pay!!"

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1/5

posted Nov-08-2012

"Simply stated Max Tool La Verne, CA, AKA DuroMax Generators have the worst customer service in the industry. Purchased a DuroMax generator last year finally used it during Sandy and it ran flawlessly for the first two tank full of gas. The third time the generator would not run at maximum speed. Idle control is defective. Called Max Tool customer service 4 times. 4 times I was told someone would get back to me. Still waiting. They had no problem taking my order and money efficiently."

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1/5

posted Nov-05-2012

"Hurricane Sandy just swept through and we decided it was time to own a generator. Since Max Tool was an Amazon seller, we figured it was a good company - we were wrong. We placed an order for one generator and were charged 3 times. We emailed the company and they told us that there was only one order and we'd receive shipment information. We never received shipment information and our card was still charged three times for one item. We called the company NUMEROUS times and were told each time that they would have someone call us back. No one ever called us back. We ended up having to dispute the charges through our bank. We will never order from this company again and I recommend you do the same. "

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1/5

posted Oct-30-2012

"Tired of the RUNAROUND!!
I recently ordered a new XP4400E Generator - Hurricane Sandy was on it's way so I fired it up - the directions are a bit lacking but we got it assembled and running - Breaker keeps shutting off and Volt Meter never gets above 20 Volts - now this is obviously a defective unit, and, while I was annoyed I was still ready for a positive outcome from their Customer Service - boy was I wrong - I called yesterday morning and was told that Technical Support would call me back - they never did - I called back yesterday afternoon and was PROMISED that Tech Support would call me back - they never did - I tried again last night and I'm still waiting - JUST tried the 800 # and it's not working - looks like I now have a $400 outdoor paperweight :-("

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1/5

posted Jun-15-2012

"DONT SPEND YOUR MONEY HERE!!!
They may have the lowest "advertised" price on Dewalt tools, but their customer service and order follow up is the worst I have ever dealt with.
If only could rate it lower than one star,it would be more honest.
They make Sears look good!!
They suck!!!
I placed an order over the phone for the Dewalt DCK491L2 to verify product was available,estimated arrival time and that it was early enough to ship that day.
I was told yes they had plenty of the kits, 5 days transit time, and it would leave that day.
That was Tuesday morning.
By 7pm Thursday no tracking number or confirmation but the money was taken from account instantly after order was placed on Tuesday. Was given a jerkme around excuse that payment hadnt been transferred from PayPal (BS) and that they would send it on over.
Was told they would ship and send tracking info.
Here it is Friday eve, still no shipment confirmation, no tracking info. I call to cancel the order and they tell me it shipped Thursday and they couldnt supply info yet as they havent received it.
Lies again. Anybody who ships UPS INSTANTLY receives tracking number and transit eta.
The dont give a sh*t if you arent happy attitude of the customer service reps is like dealing with gubbermint employees in a tax office.
Pay the few bucks extra, and go with a local dealer who will treat you with dignity after the sale.
If you depend on your tools to make a living as I do, dont make the mistake I have and order from these Kalifornia Krooks.

6/18/2012
As a follow up, the salesmen will flat out lie to you.
The order was just shipped today, after telling me that it was in stock, and that it would ship that day a week ago.
I spoke to several of them, all gave me the same bs.
What is worse I called last Friday to cancel the order for a refund, and they told me it had already shipped.
The order wasnt filled til this eve, and didnt leave the City of Industry til tonight.


The positive reviews online are obviously purchased to make them look good, as it is the worst company I have ever purchased tools from.
Read the negative reviews on pricegrabber and others, as they are much more to the truth.
THIS STORE IS ALSO DEWALT FACTORY OUTLET SO BE AWARE,SAME DISHONEST DEAL."

This review was modified by rktdoc on June 18 2012 08:23:28 PM

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5/5

posted May-08-2012

"Very good experience, super fast delivery."

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5/5

posted May-06-2012

"Every time I order something from Max Tool, it is just what I expected and very fast shipping. I will continue buying things in the future from Max Tool..... "

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