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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Max Tool
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.25/10 6.25/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: Rating 1.88/10 1.88/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

337 Customer Reviews

No Avatar

Verified Customer
Rating 2/10
1/5

"I called customer service which was very pleasant, however my item still has not shipped, and they are unsure when it will ship. Online buying is usually quick and easy, and you have your item in a few days, that was definitely not the case for me as it is with nearly all online sellers."


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Verified Customer
Rating 10/10
5/5

"Great mower. No damage in shipping to Tx."


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Verified Customer
Rating 10/10
5/5

"Merchandise was arrived in perfect condition and has functioned flawlessly so far. Thanks Max Tool!"


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Verified Customer
Rating 10/10
5/5

"Received new mower a day earlier then expected. The Honda mower is great. Took out of box, installed oil, started on 1st pull.
Thanks for the great service and product.
"


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Verified Customer
Rating 8/10
4/5

"Easy to order, wish there was better acknowledgement of shipping as to when and how long it would take to get product, hard to believe there wasn't a FedEx link offered "


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Verified Customer
Rating 10/10
5/5

"First time ordered from MaxTool.
Delivered exactly as promised...very satisfied.
"


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Verified Customer
Rating 10/10
5/5

"Received the saw in good time"


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Verified Customer
Rating 4/10
2/5

"The order has not been shipped! Ten days and I am still waiting. I may need a haybayer instead of lawnmower by the time I receive the lawnmower I ordered."


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Verified Customer
Rating 10/10
5/5

"Very happy with this company and with my purchase. It arrived on time, works great.
Don't know what was done to it, but it looks like new, came with everything I needed.
"


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Verified Customer
Rating 4/10
2/5

"As of yesterday 6/22/15, I still have not received anything. I also made multiple inquiries over email without a response. I waited on hold forever and gave up. I hope I ordered what I needed since I received no response. it also took 3 1/2 days before my order was shipped. "


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Verified Customer
Rating 10/10
5/5

"very quick and correct, easy to shop at max tool"


Rating 2/10
1/5

"Place ANY order with Max Tool and expect to wait at least 14 days with total inactivity. Then, try calling them three separate times to see if they'll ever get Customer Service to give you a call back explaining why there has been absolutely no communication regarding order fulfillment or shipping. Send them an email, too, if you like trying to get a response from them. But, it'll all be a gigantic waste of your time and efforts!

Do not do business with a company like Max Tool that doesn't understand at all that remarkable customer service is easily achieved with proper training in ALL departments and is the lifeblood of any serious retail-based organization that wishes to survive. Better yet, shop local, support your own community, and save yourself this kind of disappointment.
"


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Verified Customer
Rating 10/10
5/5

"I have been shopping at, and ordering from, Jacks Small Engines for several years now. Always easy ordering and shipping is fast. I had a minor problem with one order and called Jacks. They gave me clear instructions and took care of the issue promptly. Jacks is the first place I go for parts for my equipment. Great prices, fast deliver, great service...can't ask for more."


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Verified Customer
Rating 2/10
1/5

"Has not responded to my Email.
Has not provided any shipping information to pay pal.
Where is my money or my item?
"


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Verified Customer
Rating 2/10
1/5

"I haf to call them to see where my order was. They advised me they were moving ans rhere would be a delay in shipping. They should not have taken the order and my money if they weren't able to ship. My weeds are as high as an elephants eye Sanford Kreisler"


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