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111 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/MaurysMusic_com","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MaurysMusic_com.jpg","store_name":"MaurysMusic.com","store_rating":"9.70","total_reviews":"111"}, "store");)
reply posted Apr-08-2013 
“I'm very sorry to disappoint you - we certainly aim to inform our customers more quickly than that ... But you'll see you didn't have to wait at all for this stock status. Our FAQ answers the question:
******
"Do you have (name of guitar) in stock?"
Please type the name of that guitar into the search bar on our website, located on the left hand side of every page. If it is in stock, it will be clearly labeled "IN STOCK, READY TO SHIP" and we will have actual pictures listed.
******
All customers using the contact us form are strongly urged to view our FAQ first.
Our J-40 was not listed as "in stock" and showing actual pictures. It was listed as "contact us". I am sorry it took us a couple extra days to reply, but if you were unclear about this stock/backorder status, I hope you can forgive us as our FAQ had that answer, and there was no need to wait any amount of time for a live reply. We do look forward to filling this order for you and no hard feelings.”
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![Share](javascript:share_rating({"review_body":"Maury's always has what I'm looking for and always ships quickly. Best of all his has very good prices. I recommend.","link":"http:\/\/www.resellerratings.com\/store\/MaurysMusic_com\/review\/3003629#comment3003629","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MaurysMusic_com.jpg","store_name":"MaurysMusic.com","username":"spkline1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Easy (intuitive) navigation through the on-line ordering process. Order showed up on-time, complete, and in good condition. I thought the shipping charges were a bit steep, but other than that, I was completely satisfied. I would have no reservations in ordering from them in the future.","link":"http:\/\/www.resellerratings.com\/store\/MaurysMusic_com\/review\/2967603#comment2967603","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MaurysMusic_com.jpg","store_name":"MaurysMusic.com","username":"mpospula","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Easy to order. Package delivered quickly.","link":"http:\/\/www.resellerratings.com\/store\/MaurysMusic_com\/review\/2927863#comment2927863","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MaurysMusic_com.jpg","store_name":"MaurysMusic.com","username":"flatpickn","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Beautiful guitar! Exceptionally fast shipping. I'm very happy with my purchase and would do business with Maury again.","link":"http:\/\/www.resellerratings.com\/store\/MaurysMusic_com\/review\/2859175#comment2859175","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MaurysMusic_com.jpg","store_name":"MaurysMusic.com","username":"tamalakiss","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great people to do business with!Customer service is the BEST!<br>Maury run,s his business like EVERYONE should!<br>Will use again! ","link":"http:\/\/www.resellerratings.com\/store\/MaurysMusic_com\/review\/2832489#comment2832489","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MaurysMusic_com.jpg","store_name":"MaurysMusic.com","username":"gwpendry","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The new (bone) bridge pins really do make a difference. I only wish I hadn't waited 33 years to replace the original plastic pins. This was my fourth order with MaurysMusic and each time they deliver as promised.","link":"http:\/\/www.resellerratings.com\/store\/MaurysMusic_com\/review\/2827587#comment2827587","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MaurysMusic_com.jpg","store_name":"MaurysMusic.com","username":"W3C","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My purchase went on to Fl. for my grandsons graduation. It arrived to me within a couple of days :) and the packaging was superior. Very satisfied. Thanks","link":"http:\/\/www.resellerratings.com\/store\/MaurysMusic_com\/review\/2806137#comment2806137","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MaurysMusic_com.jpg","store_name":"MaurysMusic.com","username":"jjjb8s","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Sales people in the store are very helpful, considering I'm not very good with the computer. They walked me through my order until I was satisfied.<br>I'll recommend Maury's Music Store any time.<br><br>Yours truly,<br>Joe Ramirez<br>Hamilton, ON, Canada","link":"http:\/\/www.resellerratings.com\/store\/MaurysMusic_com\/review\/2720191#comment2720191","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MaurysMusic_com.jpg","store_name":"MaurysMusic.com","username":"jrskarateclub","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Outstanding response and quick service. Shipment received prompt and in excellent condition. I highly recommend Maury's Music. ","link":"http:\/\/www.resellerratings.com\/store\/MaurysMusic_com\/review\/2692511#comment2692511","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MaurysMusic_com.jpg","store_name":"MaurysMusic.com","username":"mgerwin","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Perfect transaction as always.","link":"http:\/\/www.resellerratings.com\/store\/MaurysMusic_com\/review\/2691759#comment2691759","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MaurysMusic_com.jpg","store_name":"MaurysMusic.com","username":"peterbright","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent product. Fast service. Highly recommended. Very satisfied with overall experience.","link":"http:\/\/www.resellerratings.com\/store\/MaurysMusic_com\/review\/2631551#comment2631551","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MaurysMusic_com.jpg","store_name":"MaurysMusic.com","username":"gadigital","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"speedy service,great place to do business with.","link":"http:\/\/www.resellerratings.com\/store\/MaurysMusic_com\/review\/2609971#comment2609971","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MaurysMusic_com.jpg","store_name":"MaurysMusic.com","username":"ggwilson7","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My first Martin after 45+ years of picking. Late bloomer I suppose....<br><br>Super experience! Stunning sunburst HD-28. Even with a custom set up and case upgrade I received it in one day. A week later the house still smells of fresh rosewood! Plays and sounds great. I would not hesitate to do it again. You can't beat Maury's prices or service. <br><br>Jim S - DC area<br><br>","link":"http:\/\/www.resellerratings.com\/store\/MaurysMusic_com\/review\/2604477#comment2604477","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MaurysMusic_com.jpg","store_name":"MaurysMusic.com","username":"JimmyJoeTexBob","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Waited 4 business days to find out the instrument I ordered was not in stock . Disappointed in communication to customer but very much like the price .","link":"http:\/\/www.resellerratings.com\/store\/MaurysMusic_com\/review\/2598107#comment2598107","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MaurysMusic_com.jpg","store_name":"MaurysMusic.com","username":"kpurcell2","rating":"2"}, "single");){kind=link}
"Ok,I ordered this guitar, knowing that it was not in stock and would have to be ordered by Maury's. this is my first purchase through this shop. I didn't give an exact date in my order and immediately received an email from Maury needing an exact length of time I was willing to wait, worse case. I provided a 45 day max wait time. I ordered this in the evening, Arizona time, it was near 9:00 pm Eastern time. So, communication was an A+++, I had a couple of other email questions during the waiting period and they were promptly answered.
I got a little nervous as my due date was about to arrive and it had not shipped, and I found out I was being transferred in my Job and was concerned the guitar would not make it in time. I sent an email and received a reply from Heather who began to follow up. This was day 43 I believe. Heather and Maury sped into action evan though Martin was complaining of inventory delays. Bottum line is that Maury jumped in his vehicle and picked up my guitar on day 44 and Heather shipped it the same day. It arrived 6 days later and I couldn't be happier. That's customer service!
So my experience was very positive. In fact I had put an interest in to a big box store and was notified that they received 2 of the same guitars in. This notification arrived 2 days after, I received my guitar. Oh and the price was a lot better from Maury's.
Thanks Maury and Heather! You have earned my appreciation and future business."