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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1289 Rickett Rd, Brighton, MI
    • Contact: n/a
    • Phone: 800-455-1052
    • Customer Support: 800-455-1052
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.43/10 8.43/10
    Chance of future purchase: Rating 9.13/10 9.13/10
    Shipping & packaging: Rating 8.08/10 8.08/10
    Customer service: Rating 9.55/10 9.55/10
    Return/Replacement policy: Rating 8.63/10 8.63/10

942 Customer Reviews

Rating 10/10
5/5
modified review posted

"I would like to say that you people are very lucky to have Cody as an employee he was wonderfull with me,very helpfull very patient,spent alot of his time with me."


Rating 10/10
5/5
modified review posted

"This is just a little note to thank Kenny at US Mattress for making the order on line a pleasant transition...everything went smoothly and it was a pleasure to do business with them, again thank you Kenny...
Bill H.
"


Rating 10/10
5/5
modified review posted

"It is a pleasure to say that U>S> Mattress and staff are spot on!! Most notably Heather A. for diligence she exhibited in handling my order.."


Rating 2/10
1/5
modified review posted

"Don't buy from them. I ordered a bedroom set from US Mattress in mid-August. After a month of waiting, it arrived badly damaged. I have called and emailed trying to get it fixed but it takes forever to get a reply and I'm very disappointed. It has now been two months since I ordered this expensive furniture and the bills are coming due and I'll be paying for damaged goods. Buy furniture locally is my advice, at least you can go into the store and complain when it's not right."


Rating 10/10
5/5
modified review posted

"I had great help from Cody answering all my mattress and boxspring questions. Cody was extremely helpful and answered all questions I had, and was very pleasant too. I recommend Cody to help anyone."


Rating 10/10
5/5
modified review posted

"I'll have to see how the mattress performs when I receive it but if it's anything like the service I received from Joshua...I'm sure it's going to be great! Highly recommend the customer service at US-Mattress...very helpful and patient with your needs."


Rating 10/10
5/5
modified review posted

"I called US-Mattress.com with a question about ordering online. Phil took my call and quickly answered my question and then offered to take my order information on the phone. He quickly processed the order for me as well as explain the delivery process and the free gift on this qualifying order."


Rating 10/10
5/5
modified review posted

"Perfect service and help with superb prices"


Rating 10/10
5/5
modified review posted

"Joshua helped me purchase a King bed and two twin XL beds. The prices were very good and Joshua was very helpful in arranging dates for delivery. Please clone him."


Rating 10/10
5/5
modified review posted

"I want to thank you for the assistance we received from Derek, your sales representative in helping us select the mattress we bought and also helping us go though the purchase with financing we had just arranged from Brand source but did not yet have our credit card. I am retired from 31 years as a trial lawyer and I can tell that if he were an attorney, I would hire him to work for me. He is an excellent representative for your company.. "


Rating 10/10
5/5
modified review posted

"my agent was very helpful. as a matter of fact, this person was the reason for me buy this mattress. hope this transaction continues as smooth as it has so far. thanks josh"


Rating 10/10
5/5
modified review posted

"This mattress is even more than I had hoped for. I researched mattresses online before ordering this one; I read a review in Consumer Reports and then made my decision. However, ordering online is always risky, so I wasn't sure I had made the right decision. But I have! The mattress is exceedingly comfortable, and the service was outstanding, from your telephone rep, Derek, to the delivery service in Connecticut. So thank you! "


Rating 10/10
5/5
modified review posted

"DERECK WAS VERY HELPFUL IN GETTING SPECS ON DIFFERENET ENTERTAINMENT PIECES AND WAS VERY KNOWLEDGABLE TOO. ENJOYED WORKING WITH HIM. GREAT JOB! "


Rating 10/10
5/5
modified review posted

"I recently needed to cancel a mattress order with US-Mattress - I was afraid they wouldn't let me cancel without a penalty - but the customer rep that helped me really worked hard to make it happen without a fee! She was wonderful. So helpful and understanding of my situation. Her name with Shirley - she's a before-care customer service specialist. I was so happy with her service!"


Rating 10/10
5/5
modified review posted

"With thanks to Megan, at beforedelivery@us-mattresses.com. She expertly, quickly, and courteously fielded my questions about the complicated logistics of delivering my mattress to a big apartment house in Center City Philadelphia.

I appreciate very much such fast, smart, and attentive customer service
"


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US-Mattress.com is a merchant member
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