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Stores > US-Mattress.com
  • US-Mattress.com US-Mattress.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      48116
    •  
    • BUSINESS HOURS
      n/a
      GENERAL PHONE
      800-455-1052
      FAX
      n/a
    • SUPPORT EMAIL
      n/a
      SUPPORT PHONE
      800-455-1052

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.98/10 8.98/10
    Chance of future purchase: Rating 9.00/10 9.00/10
    Shipping & packaging: Rating 8.06/10 8.06/10
    Customer service: Rating 9.45/10 9.45/10
    Return/Replacement policy: Rating 8.37/10 8.37/10
Voice your opinion! Review US-Mattress.com by clicking a star below.
Rating 10/10
5/5
2017-05-20

Kyle was wonderful to deal with today!

"Kyle helped me pick out a great metal daybed and a pop-up trundle. He knew his merchandise and was able to assure me that it would hold a suitable weight, was lead-free, and that it was made in Malaysia. I'm looking forward to receiving my order, after looking for many months for the perfect daybed!"


Rating 8/10
4/5
2017-05-20

Kyle was helpful

"Purchase was very easy. Kyle was helpful and answered all questions."


Rating 10/10
5/5
2017-05-20

Kyle at US Mattress Made the Purchase Experience Great!

"We were still deciding on our mattress purchase, but Kyle was patient, professional and really knowledgeable about the mattress products and what US Mattress offers. There were no high pressure sales as you might find in some stores, and we ended up making not only one, but two mattress purchases that day! We got the best products for our needs (two queen sets) and at a really competitive price all within our budget that was completely unexpected for the quality. Thank you very much, Kyle again for being one of the best customer representative that we've ever worked with in 35+ years of buying anything!
"


Rating 10/10
5/5
2017-05-19

Kyle was excellent customer service rep.

"Very easy experience. I had a few questions and Kyle was very knowledgeable, friendly and rapidly responded. Would highly recommend. "


Rating 10/10
5/5
2017-05-19

Chat help

"Tracie was very helpful finding just the pad I was looking for our new bed. She cut my time searching in a huge way. Thank you Tracie."


Rating 10/10
5/5
2017-05-18

Great service

"Excellent customer service.
Representative helps me to pick up my mattress.
"


Rating 10/10
5/5
2017-05-17

Easy and affordable

"Thanks to Tracey for making this process painless!"


Rating 10/10
5/5
2017-05-17

Smooth process!

"What could have been difficult, was made easy and pleasant. My representative, Kyle, was extremely knowledgeable, and informative. He demonstrated patience with my questions. I highly recommend him and the company.
Thank you
"


Rating 10/10
5/5
2017-05-15

Knowledgeable and excellent service

"I am first time buyer to shop such an expensive mattress. I am totally confused with so many different brands, models and specifications. Tracey, the mattress shopping specialist, is so nice and patient to help me with the right mattress to meet my needs. She is knowledgeable about mattresses and always find right one exactly for you. I am very satisfied. Thank you US-mattress! I am waiting for my new mattress coming!
-Nonie from Houston, Texas.
"


Rating 10/10
5/5
2017-05-11

Good customer service and price

"Good customer service and price"


Rating 10/10
5/5
2017-05-11

Great shopping experience!

"I chatted with Tracey and she was great! Answered all my questions quickly and efficiently and she had a good sense of humor which I really appreciated!"


Rating 10/10
5/5
2017-05-08

Tracey is Awesome!

"This transaction with US-Mattress was my second purchase from them, and Tracey made it seemless and pointed out soecific reasons that my selection was a good one. I was very pleased with Tracey's ability to put me at ease and handle me professionally. Maximm stars and kudos!!"


Rating 10/10
5/5
2017-05-08

Awesome Experience!

"Tracey was very knowledgeable and helpful and answered all questions that I had."


Rating 10/10
5/5
2017-05-08

Great service!

"Kyle was very patient with me and did a great job helping me find the right bed! Thanks again!"


Rating 10/10
5/5
2017-05-08

Great shopping experience

"I ordered a queen size mattress on US mattress. They offered good prices and a variety of selections. The customer service was great! I spoke to Cody through the live chat. Cody was very nice and helpful: he answered all the questions and concerns I had and helped me get discounts. The overall purchasing experience was nice and I am looking forward to receiving the new mattress!"


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US-Mattress.com is a merchant member
US-Mattress.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,408 merchant members.