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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1289 Rickett Rd, Brighton, MI
    • Contact: n/a
    • Phone: 800-455-1052
    • Customer Support: 800-455-1052
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.60/10 8.60/10
    Chance of future purchase: Rating 9.21/10 9.21/10
    Shipping & packaging: Rating 8.32/10 8.32/10
    Customer service: Rating 9.62/10 9.62/10
    Return/Replacement policy: Rating 8.77/10 8.77/10

1,036 Customer Reviews

Rating 10/10
5/5
modified review posted

"Sandy at the Live Chat is very responsive and helpful! "


Rating 10/10
5/5
modified review posted

"I worked with Derek through US-Mattress, and found the lowest price for the mattresses I needed. In addition, throughout the entire process of ordering the mattresses Derek was patient and eager to help; despite the hold-ups due to my company's procurement policies."


Rating 10/10
5/5
modified review posted

"I called US Mattress to place an order, plus I had couple of questions. Jessi at ext 2275 assisted me. Originally, I found a different company that sold the same mattress for less, I inquired about the price and match. She asked for the site and link, afterwards she applied the 110% price match guarantee. She was wonderful in answering my questions and following thru with e-mail with my order and was told it would ship within 2 to 3 weeks. I received the sofa mattress on Dec 12. What a wonderful experience and excellent customer service. I cannot rate the mattress yet, since I haven't had a chance to try it. Since I ordered it for my son, I will let him rate it after his vacationing with us. Thanks, Jessi for your help."


Rating 10/10
5/5
modified review posted

"Customer Service through chat was very efficient, quick and easy. I highly recommend the gentleman who helped me (Joshua T), their Customer Service Department and US-Mattress.com. I'm very please and happy with my purchase; I can't wait to lay on my new mattress!"


Rating 10/10
5/5
modified review posted

"I just live chatted because of delivery with debbie. She answered all of my questions politely and solved my problem. Thank you!!"


Rating 10/10
5/5
modified review posted

"Jessi was very pleasant and very helpful in helping me choose the right matress. I didn't know what i wanted at first but she definitely help me in picking the right one. I love it and couldn't be happier. Be sure to thank her for me."


Rating 10/10
5/5
modified review posted

"very very good!!!
Agents are also very friendly. Satisfy everything.
Next will come to buy also. US-Mattress

perfect!!!
"


Rating 10/10
5/5
modified review posted

"Mr. Michael M. help me to order my mattresses and boxes. It was very helpful and kind service. And he answered all my questions. I hope my delivery will arrive well."


Rating 10/10
5/5
modified review posted

"Sandy is very helpful and resolve my problems quickly. Thank a lot!"


Rating 10/10
5/5
modified review posted

"We recently purchased a mattress from your company. Jessi, ext 2275, was wonderful, and helped us pick out the perfect mattress, as I explained to her the medical conditions my husband had, and that we had to have a very firm mattress. She is very knowledgable, and a great asset to your company. We would shop with her again with no hesitation. Our transaction date is approximate. "


Rating 10/10
5/5
modified review posted

"Debbie was very helpful. I was looking for a particular item and found it here when it was sold out everywhere else.."


Rating 10/10
5/5
modified review posted

"Cody is patient and helpful. "


Rating 10/10
5/5
modified review posted

"Josh T was in the online chat with me - he was very helpful with my decision to purchase a mattress set. I was undecided between several mattresses and he provided needed information for me to make an informed decision. I appreciate the assistance and information he provided. Karla Jenkins"


Rating 10/10
5/5
modified review posted

"I received a promotion ad through Google and decided to take a look. The first place I saw was US-Mattress.com. I was completely satisfied with my service rep Paul. He answered every question and didn't try to sell unneeded items!! I will be recommending them to my friends and family!"


Rating 10/10
5/5
modified review posted

"Kenny from their support chat system helped me get a good price by honoring a previous price that had just increased mere hours after looking at it!

He was very helpful, and I really enjoy the service from US-Mattress.com!

Bought from them in 2011 as well, and was very satisfied. The only reason we're buying again is we wanted a bigger mattress!
"


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US-Mattress.com is a merchant member
US-Mattress.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,921 merchant members.