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Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1289 Rickett Rd, Brighton, MI
    • Contact: n/a
    • Phone: 800-455-1052
    • Customer Support: 800-455-1052
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.47/10 8.47/10
    Chance of future purchase: Rating 9.13/10 9.13/10
    Shipping & packaging: Rating 8.19/10 8.19/10
    Customer service: Rating 9.58/10 9.58/10
    Return/Replacement policy: Rating 8.75/10 8.75/10

991 Customer Reviews

Rating 10/10
5/5
modified review posted

"I called this company with lots of questions, as it was a big investment. Kenny, my salesman, was honest about where I should invest and what the real product differences in features, quality, and value were. Not only was he very knowledgeable, I genuinely felt as though he steered me in the right direction based on what I needed and wanted in a product......and my budget. He really listened. I didn't feel pressured to buy anything more than I asked for. What a refreshing difference. Nice experience. Thanks, Kenny!"


Rating 10/10
5/5
modified review posted

"Very friendly and helpful. Michael M. was quick and efficient. Order was taken in about 5 minutes. Pleasant to deal with and no high pressure tactics. Best price by far on the Serta I wanted."


Rating 10/10
5/5
modified review posted

"Michael M was the rep that helped me. Excellent service!! Great customer service!"


Rating 10/10
5/5
modified review posted

"I have an antique bed that needs a custom mattress. I had no clue where to start so I went to the internet and found US-mattress.com. I "chatted" with Joshua T and he was a huge help to me. I recommend starting with this company and even asking for Joshua T."


Rating 8/10
4/5
modified review posted

" what could have been a bad buy was over turned by Debbie and Heather…thanks for all you help"


Rating 10/10
5/5
modified review posted

"Kenny Originally helped me for two days, he was awesome! Even offered me a special sale link! He wasn't around tonight and Cody helped me! He was also excellent!"


Rating 10/10
5/5
modified review posted

"Joshua T. was very helpful today with my many questions about the mattresses I needed to purchase. He is knowledgeable about the products and offered candid advice on what would fit our needs. Thanks very much."


Rating 10/10
5/5
modified review posted

"Jessi was very friendly and helpful. She answered all the questions I have. Also, the price was great and free delivery...What an awesome~!!!"


Rating 10/10
5/5
modified review posted

"see 1st review Phil was a very pleasant and informative."


Rating 10/10
5/5
modified review posted

"Good deal on mattress, have to wait awhile since the mattress has to be manufactured. Had a good chat operator (Kenny) who walked me through the order easily. Make sure you check the free removal of old bedding box on order before submitting. Bummed that I had to pat NC sales tax however. I will check back after delivery..."


Rating 8/10
4/5
modified review posted

"This is my second mattress from US-Mattress in 3 years. Although longevity of my original mattress is not US-Mattress fault, they are very easy to work with and online reps are very helpful. Kenny was great and hooked me up with moderate promo code. I wish discount was larger (who doesn't), but he promised that he would match discounts if any will be available during black Friday (2 weeks from now). Good job Kenny for keeping customer on the hook ;). $1,200 later, I am hoping that my new mattress will last minimum of 10 years."


Rating 10/10
5/5
modified review posted

"Kenny was very helpful and my choice today on a new mattress and saved a lot.. than buying in store."


Rating 10/10
5/5
modified review posted

"Just want to thank Heather and Derek for all the issues I had ordering my mattress. Derek was very helpful and found a mattress I needed a right away the following week for my company was coming for the weekend. Had some problems with the delivery but Heather and Derek was right on top of things . Again thank you,
Deborah B
"


Rating 10/10
5/5
modified review posted

"Jessi was very friendly and helpful. The price and delivery were great!"


Rating 10/10
5/5
modified review posted

"Derek was very helpful and knew a great deal about the mattress options we were considering. He was very polite, helpful and patient as we sorted out what we were going to buy. Great experience!"


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