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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1289 Rickett Rd, Brighton, MI
    • Contact: n/a
    • Phone: 800-455-1052
    • Customer Support: 800-455-1052
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.88/10 8.88/10
    Chance of future purchase: Rating 9.36/10 9.36/10
    Shipping & packaging: Rating 8.11/10 8.11/10
    Customer service: Rating 9.74/10 9.74/10
    Return/Replacement policy: Rating 9.15/10 9.15/10

851 Customer Reviews

Rating 10/10
5/5
modified review posted

"Derek ext 7203 is the person that helped me out. I am writing this review to say that he did a fantastic job with answering my questions and helping me place the order. He would also follow up with me on delivery status and also would answer any questions I had, even after I placed the order. excellent customer service! "


Rating 10/10
5/5
modified review posted

"I have recently purchased a mattress through your sales representative Derek.

Derek was most helpful and always responded to my emails, phone calls in a very timely manner.

Even on his day off, he responded personally to my email to inform me when he would be back in the office and would handle my latest cry for help!

He was proactive and made suggestions to help with my delivery in that I was clear across the country ordering and had to arrange for others to receive the delivery.

He responded quickly, efficiently and made the process go smoothly without any issues.

I highly recommend Derek. He is an excellent ambassador for your company.

I will undoubtedly be using your services again and will personally ask for him.

Thank you,

Susan Keeping
"


Rating 8/10
4/5
modified review posted

"So far so good. Phil was helpful and courteous. Ordering process was easy. Not enough experience with the rest of process, receiving merchandise in timely matter as told, condition of merchandise at arrival, etc., to give a total review. "


Rating 10/10
5/5
modified review posted

"To whom it may concern,
Sunday afternoon, I had no idea what to expect when I called your company. I figured it's Sunday I'm going to get someone that doesn't care, that will probably try to get me off the phone really quick, but I'll still gave it a try.
I just purchased a mattress for the first time with your company (#SO-632736).
My experience was outstanding. Derek was extremely helpful, he was thorough with his explanations, he absolutely answered all my questions patiently and it felt like he had a smile on his face, extremely professional, knowledgeable, was very willing and kind while I was talking to him.
The experience almost felt as if I was being serviced in person.
Please use Derek as an exemplar employee.
Congratulations to your company for having such a model employee.
Sincerely, Ruth Lara.
"


Rating 10/10
5/5
modified review posted

"Outstanding customer service. It was easier than shopping in
a mattress store. I would recommend Michael M. ext 2241 from US Mattress.com anytime.
"


Rating 10/10
5/5
modified review posted

"I shopped around locally and over the Internet and chose US Mattress due to their stated high level customer service, including their 110% price match guarantee.

After placing my order with Jessi, I was offered by another Internet company a cheaper price. I contacted Jessi and after emailing her a copy of the cheaper offer, she not only matched the offer, but beat it by 10%. I wasn’t planning on testing US Mattress' 110% price match guarantee but it is as advertised. There were no questions asked, just a refund issued that day.

I am still waiting for delivery of my mattress, but so far the process has been excellent. Jessi has done a great job answer my questions, handling my order, and issuing the refund.

As the need for new mattresses arises in the future for me, I know I will be returning to US Mattress to purchase...and I'll be asking for Jessi by name.

J.P.
"


Rating 6/10
3/5
modified review posted

"I was disappointed in the mattress that I purchased at US-Mattress.com and I was fortunate to talk to Jason about my problem regarding my warranty. Jason was very kind and helpful. He made the appropriate arrangements that I needed in order to resolve my problem and I am very appreciative. He is an outstanding associate at US-Mattress.com. I cannot give a final opinion because I am waiting to have my mattress inspected. I will follow-up after completion. Thanks Jason."


Rating 10/10
5/5
modified review posted

"Just ordered our mattress set. Our Sales Representative, Derek was very helpful and made the process simple. We're excited about the purchase. Thanks!"


Rating 8/10
4/5
modified review posted

"Cindy J and Josh were extremely helpful at US-Mattress. Even though there were a few issues with the delivery and product itself, these two representatives made the experience better. Because they were so kind, helpful and quick to handle the issues that did arise, I would recommend this store to a friend! They were some of the most professional phone customer service representatives I have dealt with in a long time!"


Rating 10/10
5/5
modified review posted

"I have purchased 2 mattresses through US-Mattress and have excellent experiences both times. The quality was as noted and the assistance in deciding which brand to chose was extremely helpful. Jessi, the US-Mattress sales rep was patient and understanding and very helpful in our ultimate decision."


Rating 10/10
5/5
modified review posted

"We were a little suspect purchasing a very upscale mattress over the internet instead of a furniture store. Saved several hundred dollars and we did our due diligence shopping around. "Cody" assisted via chat multiple times and always had answers for our questions. Excellent purchasing experience. We held off on the review until we received our delivery and everything was delivered as promised. "


Rating 10/10
5/5
modified review posted

"Derek was very helpful and knowledgeable. We were able to pick out an excellent mattress that meets our needs thanks to his excellent advice and help. Even though we were ordering this online I felt comfortable with the purchase. I waited for the order to arrive before writing this. Everything arrived without incident (freight forwarding, etc.) and is just as he said it would be. Thank you, Derek! "


Rating 10/10
5/5
modified review posted

"Michael was very friendly today. He helped me answer a lot of questions I had after doing extensive research and was even able to provide me with specs for beds that I bought 3 years ago. Great customer service!!! They have excellent prices!"


Rating 6/10
3/5
modified review posted

"Had a problem with a box spring (foundation) I had ordered. The people that delivered were very polite, the sales person, Tom, who sold it was nice. The foundation did not give the support that was needed. Shirley, customer service, was fantastic. She went the extra mile to make certain that I was a satisfied customer. At one point I spoke with a Mike ext.2241, (he would not give me any other identifying info) and I was really turned off to US-Mattress. But as I said, Shirley was patient, considerate, and extremely professional. In the near future I will be needing a new mattress set. Because of Shirley, I will probably purchase from US-Mattress."


Rating 10/10
5/5
modified review posted

"Both Derek in Sales, and Lynette in Customer Service were wonderful - extremely professional, great attention to detail and a pleasure to work with."


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