We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > US-Mattress.com

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

RatingsRating
Store InformationStore Info
Full Rating Profile
  • US-Mattress.com US-Mattress.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1289 Rickett Rd, Brighton, MI
    • Contact: n/a
    • Phone: 800-455-1052
    • Customer Support: 800-455-1052
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.76/10 8.76/10
    Chance of future purchase: Rating 9.18/10 9.18/10
    Shipping & packaging: Rating 7.97/10 7.97/10
    Customer service: Rating 9.75/10 9.75/10
    Return/Replacement policy: Rating 9.26/10 9.26/10

1,867 Customer Reviews

Rating 10/10
5/5
2016-05-24

"We had an issue with the frame and Jeni was able to resolve the issue quickly and politely. Thanks!"

This review was modified by xing1029 on May 24 2016 08:28:21 AM

Rating 10/10
5/5
2016-05-23

"Paul is very helpful!!! 5 stars for him!!!!"


Rating 10/10
5/5
2016-05-23

Awesome Customer Service!

"I online chatted with customer service asking if they would honor the Price Match Guarantee- fully expecting them to come up with some difference in the mattresses I was trying to price match, therefore not honor it. I chatted with Cody in customer service, he looked up my matching mattress and honored the guarantee right then and there. I was pleasantly surprised at how quick he took carenofnit. Thank you Cody! Great customer service!"

This review was modified by Hmrand1 on May 23 2016 01:40:13 PM

Rating 10/10
5/5
2016-05-22

Worry Free

"I recently bought an adjustable bed with mattress from US Mattress. I have never made such a large purchase online before and had some worries. After placing my order I did have some questions that I wanted answered and sent an email to US Mattress Customer Service. I received a timely and complete answer from Jennifer C. with reassurance to ask about any more concerns I may have had. My order did arrive and was set up and all old bedding and packaging was removed, exactly as the company said - I would not hesitate to recommend US Mattress."

This review was modified by FrostyDad1 on May 22 2016 06:43:44 AM

Rating 8/10
4/5
2016-05-22

Had a good experience with the customer service.

"Cody helped me with my order and I am very glad that he helped satisfy my need as much as possible. Though there are still some issues with my order such as I haven't receive the correction of the additional amount of tax that I received, and my orders haven't show up on the website when I try to see where the process have been, but I believe us-mattress and Cody will further look into this and deal with the issues asap. Thank you so much for your service and I hope this time we will both be satisfied with the process and the result. "

This review was modified by michellelu19970108 on May 22 2016 06:27:03 AM

Rating 10/10
5/5
2016-05-21

Satisfaction Guaranteed

"Joshua T was very patient and very helpful with my order. He answered all my questions, stayed with me to the very end, and was very professional in his working with me. I am very happy that I was able to get the mattress I desired. Now I await its arrival. Thank you, Joshua T for good shopping experience. You maintained a personal touch not normal for online ordering. "

This review was modified by rehusmattress on May 21 2016 01:34:20 PM

Rating 10/10
5/5
2016-05-20

fast,friendly, price match that cant be beat!

"Joshua T helped me. He was so nice and helpful. "

This review was modified by sammiethecat on May 20 2016 10:00:21 AM

Rating 10/10
5/5
2016-05-20

great experience

"Cody was very helpful and patient while found competing prices that you guys beat!"

This review was modified by shewitt44 on May 20 2016 09:22:36 AM

Rating 10/10
5/5
2016-05-20

Thank you Cody, THE Chat Specialist

"Cody's 5 star service made me place the order today.

Cody was extremely patient and let me analyze the mattress, compare with competitors, check reviews before deciding for myself.

Thank you very much for your support today, Cody !
"

This review was modified by RoseRamasamy on May 20 2016 08:37:29 AM

Rating 10/10
5/5
2016-05-20

Cody - Great Customer Service!

"Great customer service, very responsive and helpful."


Rating 10/10
5/5
2016-05-19

Great Beds

"Derek was very helpful and willing to explain any questions and comparisons I asked of him."

This review was modified by kevinderek on May 19 2016 05:54:04 PM

Rating 10/10
5/5
2016-05-19

Great Service - US-Mattress.com

"I have purchased several mattresses over the years from US-Mattress.com and just purchased another one for our master bedroom. The buying experience is top notch from sales to customer service. Specifically, Derek and Rebecca C. were especially helpful with my purchase and follow-up questions. Keep up the good work - Best Sam"

This review was modified by sguagli on May 19 2016 12:30:04 PM

Rating 10/10
5/5
2016-05-19

Justin T. - the BEST CHAT EVER!

"I wanted and needed a mattress with specific requirements, instead of looking at the hundreds of selections and spending lots of time - I chatted with Justin T. and he got me two very good mattresses to look at and I chose the BEST ONE FOR ME!
I like being Number One and Justin T. was Number One for me in my shopping experience.
Sleep great, wake up to a Wonderful Day
amg
"

This review was modified by genoannmarie on May 19 2016 10:28:53 AM

Rating 8/10
4/5
2016-05-18

Anna T. is top notch in my book!

"My wife and I encountered a challenge during delivery and the mattress needed to be returned. Anna T. was polite, helpful, and empathetic to our plight. We were nervous since we had spent much of our hard-earned money to purchase this. Anna T. took action on our behalf and followed-up with us each step of the process. A very nice touch, that may be common to US-Mattress, was that she provided an extension so that we could reach her directly for all of our follow-up. This was great as we didn't have to navigate any menus or bother re-explaining our situational progression to anyone else at US-Mattress. Anna T. really took good care of us and made sure that our experience was a good one, even though we had the problem during delivery. I wish there were and "Anna T." that I could deal with every time I had to address a problem with non-US-Mattress products! "

This review was modified by scrwufkr on May 18 2016 08:54:40 AM

Rating 10/10
5/5
2016-05-17

Graeat Service!!

"I bought a mattress from us-mattress, and had a question about order status.
I requested information about the delivery schedule through Live Chat,
and I nicely got inform from service team named jeni.

Very grateful, thanksful!
"

This review was modified by felixkr on May 17 2016 02:51:34 PM

Ratings Calculation Change
Learn about Our Reviews

Share US-Mattress.com's store rating

US-Mattress.com is a Merchant Member! Learn more

US-Mattress.com is a merchant member
US-Mattress.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,592 merchant members.