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Stores > US-Mattress.com
  • US-Mattress.com US-Mattress.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      48116
    •  
    • BUSINESS HOURS
      n/a
      GENERAL PHONE
      800-455-1052
      FAX
      n/a
    • SUPPORT EMAIL
      n/a
      SUPPORT PHONE
      800-455-1052

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.12/10 9.12/10
    Chance of future purchase: Rating 9.36/10 9.36/10
    Shipping & packaging: Rating 8.99/10 8.99/10
    Customer service: Rating 9.69/10 9.69/10
    Return/Replacement policy: Rating 9.10/10 9.10/10
Voice your opinion! Review US-Mattress.com by clicking a star below.
Rating 10/10
5/5
2017-10-17

Helpful customer assistance/chat!

"Was perusing US Mattress for a new mattress...SO many choices. Decided to try the chat process. I was connected to Kyle...he suggested several mattresses based on what I told him were preferences. We ended up choosing one of the recommendations he gave. He was helpful without being aggressively pushy... he answered my many questions in detail and was very patient. As I told Kyle, I hope the delivery process goes as well as the decision making process!

We have purchased from US Mattress in the past, and are hopeful that this experience will be as good as the last purchase made there!

Thanks, Kyle...great job!
"


Rating 8/10
4/5
2017-10-17

Lengthy Time, but everything was eventually resolved and we are happy (finally)!

"My story is a bit of lengthy one, so I'll try keeping it brief. Originally purchased a plush mattress with 120 day night guarantee. Upon delivery of that mattress, it was slightly damaged (we're talking about a small gash in the base on the mattress). We were okay to use it but we reported it to US Mattress. The representative assigned to my case, J, advised me they would send a replacement mattress immediately.

After 1 or 2 days of trying out the plush mattress, I determined it was too soft for spouse and I. So, talked to representative J the next day to inform them to halt the reshipment of a newer plush mattress and instead swap it out with a firm mattress of the same make and model. Easy sounding, right?

Attempted to reach out to J again after confirming reshipment was cancelled. After a week of no response from rep J, my trust began to waiver. I contacted US Mattress multiple times to correct this. Reached out to rep J 14 times over the course of 4.5 months via phone calls, emails, instant chats, etc. No responses to any of my inquiries.

Now I'll admit, I had life changing events during those 4.5 months that also contributed to the delay, but I was tired of trying to reach out to US Mattress to facilitate the swap. Surely it shouldn't take 14 times to try and get this simple task done. So I figured I would try one last time to get it done before I gave up on them.

I finally got assigned to representative Shirley who was EXTREMELY helpful in getting us what we wanted. We have been enjoying the firm mattress since then.

Thank you!
"


Rating 2/10
1/5
2017-10-14

Sketchy Company that Doesn't Honor Their Policies

"Tried contacting them regarding a price match which by their own website says...
"We guarantee that our prices are the lowest you can find anywhere - on or off the web! If you can find a comparable advertised mattress set for a better price somewhere else, simply call or email us with the store information or the website where you found it within 30 days of your purchase. We won't just match their price, we'll match 110% of the difference, or your mattress is free! Price comparison includes all applicable order charges including, but not limited to: product price, comparable service delivery charges, fees and taxes. "
Found a comparable mattress on a competitors website, they refused to honor the price match even though they admitted it was comparable.
"


Rating 10/10
5/5
2017-10-09

My online chat was a great experience

"Cody was super helpful. Had a few questions about similar items, and I was given great information. Very helpful individual"


Rating 8/10
4/5
2017-10-09

Was doing price and mattress research

"Kathy, Kyle and Cody all did a very good job of answering my questions over a few days. I did eventually place my order with US Mattress."


Rating 10/10
5/5
2017-10-09

Fully recommend!

"Joshua T on"Chat"was great!"


Rating 10/10
5/5
2017-10-08

Cody Was Great

"Cody was great very helpful "


Rating 10/10
5/5
2017-10-06

US-Mattress had a best support.

"While I am working on my order, Joshua T, a customer service, gave me all information that I really want to know. He waited there until I completed my order."


Rating 10/10
5/5
2017-10-05

so happy I finally made the purchase of a bed!

"Cody at US Mattress was helpful I was so confused and hesitant she gave me the push I needed"


Rating 10/10
5/5
2017-10-04

On line chat

"My on line chat with Joshua T answered all my questions and enabled me to easily complete my order. I would definitely recommend this company"


Rating 10/10
5/5
2017-10-03

Friendly and very helpful

"Kyle was a great help when I had to replace a mattress with the exact same brand and model as I had purchased a couple of years ago from a local mattress store! I was new to the chat experience, but he was patient and explained what I needed to do. Thanks for helping me out when I was in a difficult situation!"


Rating 10/10
5/5
2017-10-02

Easy Purchase Great Customer Service

"This process was fast and easy, Tracey with US-Mattress was extremely helpful, and promptly answered every question I had with knowledge about the product. Would absolutly recomend this site for your next bedding purchase!"


Rating 10/10
5/5
2017-10-02

Cody helped me pick out my next mattress

"I was trying to upgrade from a queen to a king Sealy. I bought the mattress at US-Mattress.com 5 years ago. I wanted the exact same mattress just larger. But the Mattress had been discontinued. Cody helped me decide which of the newer mattresses I would need based on the comfort index."


Rating 10/10
5/5
2017-10-01

Mattress Purchase with Tracey's help

"Tracey helped me to find the mattress I wanted but knew it by another name used at another store"


Rating 10/10
5/5
2017-09-30

Great experience

"We were interested in a particular mattress after having tested a few out at local mattress stores. US-Mattress has the best return policy that we have seen and thus made us look into purchasing from them (just in the off chance, the bed turned out not to be as comfortable or right for us etc.)

I did have a few more questions regarding the mattress and delivery and Joshua T was incredibly helpful and responsive. He gave us the additional information that we needed to make the purchase. Thank you!
"


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