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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1289 Rickett Rd, Brighton, MI
    • Contact: n/a
    • Phone: 800-455-1052
    • Customer Support: 800-455-1052
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.46/10 8.46/10
    Chance of future purchase: Rating 9.13/10 9.13/10
    Shipping & packaging: Rating 8.16/10 8.16/10
    Customer service: Rating 9.59/10 9.59/10
    Return/Replacement policy: Rating 8.69/10 8.69/10

985 Customer Reviews

Rating 10/10
5/5
modified review posted

"Joshua T. was very helpful today with my many questions about the mattresses I needed to purchase. He is knowledgeable about the products and offered candid advice on what would fit our needs. Thanks very much."


Rating 10/10
5/5
modified review posted

"Jessi was very friendly and helpful. She answered all the questions I have. Also, the price was great and free delivery...What an awesome~!!!"


Rating 10/10
5/5
modified review posted

"see 1st review Phil was a very pleasant and informative."


Rating 10/10
5/5
modified review posted

"Good deal on mattress, have to wait awhile since the mattress has to be manufactured. Had a good chat operator (Kenny) who walked me through the order easily. Make sure you check the free removal of old bedding box on order before submitting. Bummed that I had to pat NC sales tax however. I will check back after delivery..."


Rating 8/10
4/5
modified review posted

"This is my second mattress from US-Mattress in 3 years. Although longevity of my original mattress is not US-Mattress fault, they are very easy to work with and online reps are very helpful. Kenny was great and hooked me up with moderate promo code. I wish discount was larger (who doesn't), but he promised that he would match discounts if any will be available during black Friday (2 weeks from now). Good job Kenny for keeping customer on the hook ;). $1,200 later, I am hoping that my new mattress will last minimum of 10 years."


Rating 10/10
5/5
modified review posted

"Kenny was very helpful and my choice today on a new mattress and saved a lot.. than buying in store."


Rating 10/10
5/5
modified review posted

"Just want to thank Heather and Derek for all the issues I had ordering my mattress. Derek was very helpful and found a mattress I needed a right away the following week for my company was coming for the weekend. Had some problems with the delivery but Heather and Derek was right on top of things . Again thank you,
Deborah B
"


Rating 10/10
5/5
modified review posted

"Jessi was very friendly and helpful. The price and delivery were great!"


Rating 10/10
5/5
modified review posted

"Derek was very helpful and knew a great deal about the mattress options we were considering. He was very polite, helpful and patient as we sorted out what we were going to buy. Great experience!"


Rating 10/10
5/5
modified review posted

"Kenny helped me via online chat to determine the right mattress based onthe position that I sleep so that I can get the best night's rest. He was very knowledgeable about the different manufaturers and the best brand for the price. Thanks Kenny!"


Rating 10/10
5/5
modified review posted

"I recently went online to find new mattress and box springs and not knowing exactly what i needed. I purchassed an antique bed with side boards and i chatted with a man named Cody. I told him about my age (87) and major back surgerys and he recommended the Cooper. I had measurements but he said the full was 3 inches shorter and the width was one inch narrower and would fit. He spent a lot of time with me and i appreciate his help very much. Thanks for all of the help.
Respectfully,
Johnny Stevenson
940-659-8008
"


Rating 10/10
5/5
modified review posted

"Shirley has been amazing. I had lots of problems with getting UPS to deliver my purchases and she has gone out of her way to work with them and get my items delivered. Thank you!"


Rating 10/10
5/5
modified review posted

"Michael did an awesome job of helping me with my recent purchase of two mattress sets. You did not have the matching boxspring for the mattress I wanted. I could not afford the boxsprings purchased separately. Michael said he would check with the manager and call me back. He did in a timely manner and was able to sell me the boxsprings as a set. Thank you Michael for all your help and your wonderful customer service!"


Rating 10/10
5/5
modified review posted

"Cody was very helpful. He was courteous, straight forward, and did a price match. I am very satisfied with my order experience and US-Mattress"


Rating 10/10
5/5
modified review posted

"I worked with Derek Hill and he was wonderful!! He returned calls, was patient and answered a all my questions about the product and purchase! "


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US-Mattress.com is a merchant member
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