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15 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/Matboard_And_More","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Matboard_And_More.jpg","store_name":"Matboard And More","store_rating":"9.67","total_reviews":"15"}, "store");)
reply posted Apr-30-2013 “Hi jklissner,
I'd like to respond to this review as I feel it unfairly represents our company. This order doesn't have an invoice linked but I believe I recall the situation based on the description of the review.
After your purchase we gave you the option of cancelling the order due to the perception of the high shipping cost. It is clearly listed on the check out page, as well as on the shopping cart page. After the order was placed we allowed you to cancel it at no charge and you declined.
Your order was for substantially less than $100 as well, with many mats, 2 of which you felt were of a different color than represented on the site. We do understand that it is difficult to judge some colors on the Internet so we offer samples for $1 to compensate.
Rest assured, we take the user experience very seriously and if we ever make a mistake on an order we immediately send another mat to replace it at no charge.
In this instance we fulfilled your order exactly, in a timely fashion, and we felt that a discount to reimburse you for the bad experience was a fair exchange.”
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![Share](javascript:share_rating({"review_body":"Best service and products out there,they get it right and get done in more than a reasonable amount of time.Wouldnt buy my products anywhere else.Hard to believe there's still quality made products out there.No damages to my things during shipping and its fast.","link":"http:\/\/www.resellerratings.com\/store\/Matboard_And_More\/review\/3019145#comment3019145","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Matboard_And_More.jpg","store_name":"Matboard And More","username":"Winders","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This site is amazing!!! The customer service far exceeded my expectations. Mehdi was so patient, helpful and knowledgeable. I will definitely use these services in the future!","link":"http:\/\/www.resellerratings.com\/store\/Matboard_And_More\/review\/3014957#comment3014957","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Matboard_And_More.jpg","store_name":"Matboard And More","username":"giftshop-517","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Not only did I receive my mat boards that were precisely cut, but in great timing for my project - I received full cooperation and a personal interest which is a rare thing nowadays - I wouldn't go anywhere else!","link":"http:\/\/www.resellerratings.com\/store\/Matboard_And_More\/review\/3013875#comment3013875","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Matboard_And_More.jpg","store_name":"Matboard And More","username":"joartist1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Thanks so much!!<br>I was completely impressed by the website, and how easy it was to customize my order. Every mat fit perfectly in the frames, was cut beautifully and the quality was outstanding. I was also impressed at how quickly they arrived and the care that was taken in wrapping and packing them. My photography show this summer will be stunning, in no small part to their help in making it look so professional. I will share the experience with my artist friends - we may never cut another mat again. : )","link":"http:\/\/www.resellerratings.com\/store\/Matboard_And_More\/review\/2968693#comment2968693","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Matboard_And_More.jpg","store_name":"Matboard And More","username":"LizRollins","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great company to work with! They were very attentive and communicated often to make sure everything about my order was correct, which it was. I received my order quickly. Couldn't ask for more from a seller.","link":"http:\/\/www.resellerratings.com\/store\/Matboard_And_More\/review\/2898389#comment2898389","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Matboard_And_More.jpg","store_name":"Matboard And More","username":"abonham84","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"We needed custom mats, but in a small quantity. Matboard was the company to use! Beautiful high quality mats at a cheap price. We will be using them again! Mehdi was a huge help in assisting me with the measurements over the phone. Great service and delivered in just a few days.","link":"http:\/\/www.resellerratings.com\/store\/Matboard_And_More\/review\/2789383#comment2789383","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Matboard_And_More.jpg","store_name":"Matboard And More","username":"swoodlief","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"These people know how to ship framing materials properly. I had previously ordered a large matboard from another supplier but it arrived all bent and folded in several places. So I tried Matboard and more. THEIR package was thoughtfully put together so that it would not bend. The mat was in perfect condition and the color was even and rich and as expected. If I need another custom matboard, I will be using Matboard and More.","link":"http:\/\/www.resellerratings.com\/store\/Matboard_And_More\/review\/2753347#comment2753347","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Matboard_And_More.jpg","store_name":"Matboard And More","username":"Hmf1970","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The prices are great, the customer service is great, the timeliness is great. I honestly have zero complaints and that doesn't happen often!","link":"http:\/\/www.resellerratings.com\/store\/Matboard_And_More\/review\/2724343#comment2724343","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Matboard_And_More.jpg","store_name":"Matboard And More","username":"beckytillett","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Matboard and More did an amazing job for such a great price and were SO HELPFUL in the process. THANK YOU Matboard and More :)","link":"http:\/\/www.resellerratings.com\/store\/Matboard_And_More\/review\/2698707#comment2698707","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Matboard_And_More.jpg","store_name":"Matboard And More","username":"kd8r","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great service! <br>I had a custom design that I needed done and they gave me a quote quickly and did a very professional job. Way cheaper than if I went to my local store for a matboard.<br>","link":"http:\/\/www.resellerratings.com\/store\/Matboard_And_More\/review\/2692203#comment2692203","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Matboard_And_More.jpg","store_name":"Matboard And More","username":"ArmanA","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am very glad I found this company! The prices seemed very reasonable, and the customer support was outstanding. I wanted mats with circular cut outs, not listed on the website but available at no extra cost. They arrived quickly and were packed beautifully. The packaging was much more complex than the product! I will not be able to use the mats I ordered as intended, due to the fact that I measured wrong (totally my fault, not theirs) but I will be very happy to order from them again.","link":"http:\/\/www.resellerratings.com\/store\/Matboard_And_More\/review\/2691525#comment2691525","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Matboard_And_More.jpg","store_name":"Matboard And More","username":"yarnartist","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought about $100 worth of matte from this company. Their website was easy to use and gave me many options. As a non professional framer, I was overwhelmed with the amount of information and I really just wanted some matte boards. In the end. even though I measured my artwork and I did my best to try to make everything line up, when the matte boards came they were all slightly too large. <br><br>I also choose a color that looked darker on their website. When I got it, it was horribly mud matched with my house, so those were thrown away. I mentioned this to customer service and they offered me 10% or 15% off if I wanted to buy some more. That was more of an insult than helpful. <br><br> Then there was shipping. I may have missed the page where shipping was added in, but it severely destroyed any price advantage thus company had. I was upset that I did not seed the shopping cost until I got the final invoice. ( basically, they charged me for it on the back end) I brought this up to customer service and they offered me 10% off another order. woo. hoo. <br><br> ","link":"http:\/\/www.resellerratings.com\/store\/Matboard_And_More\/review\/2690101#comment2690101","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Matboard_And_More.jpg","store_name":"Matboard And More","username":"jklissner","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Our special Earth Day Art Exhibition and Fundraiser consisted of over 40 original works of art, which were beautifully and professionally presented thanks to you Matboard And More! We did quite a bit of online researching for mats. We were so happy with not only the great prices, but the friendly and efficient customer service. HIGHLY RECOMMENDED!","link":"http:\/\/www.resellerratings.com\/store\/Matboard_And_More\/review\/2689337#comment2689337","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Matboard_And_More.jpg","store_name":"Matboard And More","username":"nonameartgroup","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am so glad I found these guys! I had to frame 13 art pieces of mine, but couldn't afford having them done at a frame place, so I bought my own frames and had these guys custom cut each mat boards for me. Their website was very easy to understand and they even emailed me to double-check to make sure those were the correct sizes I wanted. I loved that. Plus, shipping was fast and the way they packaged it was done with great care. The mat boards were also high quality. I will definitely be using them again!","link":"http:\/\/www.resellerratings.com\/store\/Matboard_And_More\/review\/2687351#comment2687351","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Matboard_And_More.jpg","store_name":"Matboard And More","username":"Moemei","rating":"5"}, "single");){kind=link}
"I do a lot of matting and framing, and their prices are far less expensive than in my local craft stores. Plus, their measuring tools allowed me to get a great fit even though my prints were kind of oddly-sized. You do pay a bit for shipping if you only need one mat, so I would suggest getting several at one time. They were sent to me really fast and in a sturdy package. I will definitely use this company again when I need mats."