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massagechairs.com

Office Furniture, Machines, Supplies

Rating 8.93/10 7 reviews
(15 lifetime reviews)

8.93/100 (6-month rating)
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All Customer Reviews (15)

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hieutran
Rating 10/10 5/5
modified review posted May-12-2012

"it's wonderful.Everyone in my family loved it"

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MWeiland
Rating 10/10 5/5
modified review posted Apr-06-2012

"Excellent company to work with. Great service, quick delivery. Friendly service. The product is exactly as described. Over all most excellent experience I have ever had ordering a product. Thank you. Marni"

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KimberlyCook
Rating 10/10 5/5
modified review posted Feb-13-2012

"WE ORDERED OUR MASSAGE CHAIR ON 11/23, RECEIVED SHIPPING CONFIRMATION ON 11/29 AND OUR CHAIR ARRIVED ON 12/1 2011
WE ARE EXTREMELY PLEASED WITH OUR Osaki OS-4000 Deluxe Massage Chair - Executive Zero Gravity
SERVICE WAS PERFECT, CHAIR WAS EASY TO ASSEMBLY, AND OUR FAMILY USES THE CHAIR DAILY. I WOULD HIGHLY RECOMMEND, YOU WON'T BE DISAPPOINTED WITH THE PRODUCT OR THE SERVICE. "

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MacFarlane
Rating 10/10 5/5
modified review posted Feb-10-2012

"We love this chair. We tried to order the Osake 4000, but they were out of stock, so they offered us a free upgrade to an Osaki 6000 and it arrived on time. We had a little trouble assembling it because the manual was not very healpful, but my wife is an engineer and she figured out how to complete the assembly project with little trouble. This chair is a god-send to our lives. "

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BrittanyBertil..
Rating 4/10 2/5
modified review posted Jan-28-2012

"This is very embarrassing to receive an email to review an item I've been waiting over a month to receive. The transaction with clickshops when I placed the order for the massage chair I thought went smooth, since ordering and my credit card being charged over a month ago, I've been calling and calling and calling to correct delivery mistakes, beginning with no lift gate being approved for the delivery, meaning the delivery company expected me to remove a 250lb chair off the delivery truck, absolutely absurd. Once this was taken care of, the delivery company called to schedule a delivery and refused to bring the chair to my front door of my 4th story condo building, their response was the item would be left on the curb.
Now, currently a month later after calling clickshops my delivery level has been upgraded to include delivery to my doorstep, yet I've been waiting 8 days to receive a call to once again schedule a delivery. It's so upsetting to make a significance purchase, not to mention it was an intended Christmas gift, to have such rude, and unaccomodating customer service.
At this point it's been such a hassle, it's not worth canceling the order. I can only hope no one else has the difficulties I've experienced.
In the end ClickShops did issue me, a $100 credit on my credit card after over a month of aggravation. "

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modified review posted Jan-30-2012
MassageChairs's Avatar
MassageChairs, MassageChairs.com / ClickShops rep has responded

“Our Valued Customer,
I am so sorry for the delay, at the time of order the curbside delivery had been selected, and we actually upgrades your service at no charge for them to bring it into your apartment. They actually had to bring the chair to a different company that can do the service requested.

We have been making consistent contact trying to get this delivered and I assure you it will be delivered as soon as possible, I truly apologize for the delay, we are doing everything possible to get the chair delivered to your upstairs apartment in a timely fasion.

Sincerely,
The Team at MassageChairs.com”

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bomikang89
Rating 10/10 5/5
modified review posted Dec-19-2011

"At first we didn't expect much from the chair. but now my husband and I love the chair and we use them every day. We both have a severe backpain and we feel better each day. "

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mcbpmb
Rating 10/10 5/5
modified review posted Dec-14-2011

"I was amazed how fast the order got filled and shipped. Even though it is a gift for Xmas for my wife and has not been opened yet the Chair was packaged on a pallet and in great condition when it arrived. Shipping notification was a little slow, I recieved the tracking information the day UPS wanted to deliver the chair. I still would like to thank MassageChairs.com for getting the chair to me so fast. now I can relax until Xmas. "

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Tammybreyer
Rating 8/10 4/5
modified review posted Nov-15-2011

"I really hate to leave this post....but Im not at all happy with the chair. The massage function is weak, and it does nothing to the arms and legs except place pressure on them with air bags. The back massage does not go up above the shoulders onto the neck at all either.Ive contacted the company and so far nothing has happened. I would like to get a different chair altogether.
UPDATE! The company is working with me and has promosed to help me resolve the issues. They have been wonderful to deal with. I will repost when all is done!"

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modified review posted Nov-15-2011
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MassageChairs, MassageChairs.com / ClickShops rep has responded

“Hi Tammy,
I am so sorry to hear your frustration. It looks like we did have a service technician contact you last week in regards to the issues you are having with the chair and I had been notified that he helped to resolve the issues. I am sorry to hear that you are not satisfied and would like to further discuss the options you have on a return or exchange.

We absolutely want you to be happy with the end product and I will do everything necessary to make sure that is the end result. I am sorry we were not able to work this out last week and I will be sure we have it resolved by the end of this week.
Truly,
The team at MassageChairs.com”

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kathyloegering
Rating 8/10 4/5
modified review posted Oct-12-2011

"We are having trouble with the airbags. They are so intense that we can't use them. We tried to adjust them but it doesn't change. Is it possible that the settings are programed wrong? We would really like to use this feature.
Deliver to town was fast! The company to deliver to our house and set up was very slow! Customer service was awesome!"

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modified review posted Oct-12-2011
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MassageChairs, MassageChairs.com / ClickShops rep has responded

“Hi Kathy,
I am so sorry you are having trouble with the air bag functions on your new massage chair. We will contact the manufacturer immediately to see what suggestions they have to correct the issue. I do apologize the delivery took longer than you might have expected, we have tried different delivery methods, the best company for the job does take about 3-4 additional days to use, but they are truly the best we have found to get the job done right.
We will be in touch with you about the air bags shortly please contact us if you have any questions or concerns.
Thank You,
The Team at Massagechairs.com”

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iokutake
Rating 10/10 5/5
modified review posted Sep-27-2011

"This is One of my best decision to select Osaki OS-4000 among other similar chairs. The chair was shipped next day and received few days later. I have assembled the chair without any problem. The chair is sold and performed everything I expected.
The price is at least 20 to 30% lower than other competiters. "

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