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"TERRIBLE, ....HORIBLE!!!!DO NOT EVEN OPEN THIS COMPANYS WEB PAGE!!!!SCAM-SCAM-SCAM!!!!!!"
"After two months of not receiving my order and the web-site just saying "processing", I tried calling them, and e-mailing them. They did not respond to either. I called VISA and had them refund my money and let them go after them. In my opinion, this site is a scam."
"On 10/21/09 I placed an order for and paid for a Samsung cellphone pouch. After two weeks the order was still showing as "being processed" on the company's website. I cancelled the order 11/5/08. I have received neither the item nor a refund. I have sent several emails and have left numerous phone messages asking for a full refund but have been virtually ignored."
"DO NOT ORDER FROM MARQUEL. I placed three order, the most recent in June, and was completely satisfied. However, Marquel charged my debit card for almost $60 this past September, when I had not placed an order, and they have been 100% impossible to contact for resolution. Their 800 number is an answering machine from which I never get a response. Their web site for reporting problems also gets no response. Contact numbers and email address I've found on the internet for the company and its owner Alvin Russell are no longer in service. I've filed with the Texas AG and hope to get some help there. BUY ELSEWHERE!!!!!"
"I ordered a cell phone case from Marquel on 3/25 and my credit card was charged right away. It has almost been a month since I placed the order and the order status still shows "processing'. I've used their online "Contact Customer Service" web page to ask about the status of my order and have never received a reply. I've called their Customer Service Number: (800) 897-1773, and never received a call back. I've sent a e-mail to Customer Service Email: firstname.lastname@example.org and never received a reply. I finally submitted a dispute with my credit card company and the charge was reversed. I think I will file a complaint with the Texas BBB also. In the past (2005-2006), I've placed two orders with this company and received the merchandise I ordered. I won't be shopping at this company's site again.Pat KellyTake a look at the Marquel's rating on the Dallas BBB web site: http://www.dallas.bbb.org/WWWRoot/Report.aspx?site=50&bbb=0875&firm=12001170"
"I ordered three items from this vendor for a new cell phone. I decided to exchange one of them for a different model, and shipped it back. I heard nothing for about 10 days, so I contacted them. They had no record of having received it, so I guess it got lost in shipment (post office). Nonetheless they credited back the return, exchanged it for the new item, didn't charge me shipping on the return, and waived the price difference I should have paid!!! Who could ask for better treatment than that?"
"Very quick and prompt shipping and delivery of merchandise (cell phone case and car cord). Exactly as ordered. Got tracking # from Marquel.com but USPS doesn't have accurate tracking (like UPS). Delivery as expected, good communication from company, good prices and quality."
"I have placed several orders with Marquel over the last few years and their service and delivery have been perfect. I normally get my merchandise in 2-3 days.I have read a number of negative comments about this reseller and had I read them before I purchased I probably would not have ordered. I don't have any experience with their customer service because I have not yet had any problems. "
"Apparently very much a SCAM ORGANZIATION...I ordered one product, was shipped an entirely different product, and then trying contacting the org by phone and email. Have yet to receive ANY response from ANYONE within ....needless to say; I will NOT be doing business with this group again. I have filed a complaint with the BBB of Texas for investigation of fruad."
"Absolutely TERRIBLE reseller. First of all, this company has false information for one of their products. Go ahead and look for yourself at http://www.marquel.com/store/samsung-d807-pouch.html. Does the picture even look like it matches what they are talking about, such as the "clear vinyl cover front and keypad area" and "detachable swivel belt clip"? Well, those things did not come came on the one I ordered. Anyway, I didn't like the phone case irregardless of the fact that they had false information.So I return the product, simple procedure. I believe I wrote the RMA number and gave the right address. Hopefully. Well, I mailed out the product on the Friday before labor day, so on September 1 if I believe correctly. Their claim is to give credit within 72 hours after they receive the package. Well, it has been over 336 hours since Tuesday, September 5, 2006, and I have not received a word from them.Now back to the false information because that story is not finish yet. Of course I should go ahead and send a message to them. No problem. Well, I haven't received a human response to that message since August 31, 2006 when I sent the message. So now, if the USPS mail is lost, thats more understandable, but if you send me an automated response to your message saying you received it and then you have not responded in 23 days - Um, thats crazy. What kind of business is this? If I was to call them and tell them about the package, maybe I will hear that they did not receive it. Okay, that can be understandable. But what about the message I sent to you online that I received an automatic response to. What about that? Why haven't I received some kind of sympathy or human acknowledgment or an apology (so I can write something good in this box rather than something bad like this) in response to my message. As of September 23, 2006 that false information is still there and I told them about it 23 days ago. No change. So they probably have not read it. If they have, why is the wrong information there? Do you see where I am going? Guys, I really do not recommend this merchant 1%. Sure, they sent the package in a reasonable time, but anyone can do that. It is the service beyond the package that really matters and they have failed miserably. I will be fair and give them a call and ask about my returned package. It the USPS mail lost it, according to them, then I will update this review with that information. However, I am resolved that, If this was the last store online, I would be more willing to go and travel 5000 miles to buy somewhere else. I positively do not want to have another experience with them – good, bad, whatever. They have lost all my support forever. I think my final remedy to my situation, as far as getting my money back, is to call them (if they have a number on the website)."
"Placed an order during the AM hours on 6-22-06. I then realized I missed an item and placed another order. Less than 3 hours later, I received a call because my zip code didn't match my credit card information. I explained to the gentleman, I believe his name was either Al or Russell I recently moved and assured him I was the card holder. Not only did he process my order, he credited my charge card back 3.99 and combined my orders. Be advised, my order was delivered to my local post office 8:29 AM June 24, 2006."
"I ordered a cell phone case on a Tuesday and it arrived on the following Saturday. Including shipping, I paid under $20 for the case which has a MSRP of $40 and sells at most places for at least $25-30. I am pleased with their service and would do business with them again."
"I ordered three cell phone chargers on 01/10/06. On 01/16/06 they were finally shipped. The package only contained two even though the packing slip clearly stated 3.I sent them two emails and left three messages. No response ever. After reading the complaints on this website this looks like a constant fraud scheme.I'm not gonna go through the hassle of tracking them down or taking some legal action (like probably tons of people before me) but my advice is: DO NOT BUY HERE!Christoph"
"I ordered two headsets and received only one. Opened three customer service tickets online, and all three were marked Resolved with no response. Called two times and left messages with no response. Save your time and find another retailer because if anything goes wrong with your order you won't be able to talk to anyone to get something resolved."
"March 8th I ordered a case online at MArquel.com. My AMEX was charged immediately. In the first week of march I tried emailing them to ask about the order but received a bounced email.Over the course of the next few weeks I emailed them numerous times (all bounced) and I left voicemails for them at their number listed on their site a total of 7 times (at my LD expense).The only way I got a reply from them is tracking down a third party. Well I finally was credited my purchase amount (atleast they said so - I'll wait to see if it has been applied on my credit card).They didn;t apologise or give me any explanation of the nature of my order. It appears they never sent it out.Will "