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"After two months of not receiving my order and the web-site just saying "processing", I tried calling them, and e-mailing them. They did not respond to either. I called VISA and had them refund my money and let them go after them. In my opinion, this site is a scam."
"On 10/21/09 I placed an order for and paid for a Samsung cellphone pouch. After two weeks the order was still showing as "being processed" on the company's website. I cancelled the order 11/5/08. I have received neither the item nor a refund. I have sent several emails and have left numerous phone messages asking for a full refund but have been virtually ignored."
"DO NOT ORDER FROM MARQUEL. I placed three order, the most recent in June, and was completely satisfied. However, Marquel charged my debit card for almost $60 this past September, when I had not placed an order, and they have been 100% impossible to contact for resolution. Their 800 number is an answering machine from which I never get a response. Their web site for reporting problems also gets no response. Contact numbers and email address I've found on the internet for the company and its owner Alvin Russell are no longer in service. I've filed with the Texas AG and hope to get some help there. BUY ELSEWHERE!!!!!"
"I ordered a cell phone case from Marquel on 3/25 and my credit card was charged right away. It has almost been a month since I placed the order and the order status still shows "processing'. I've used their online "Contact Customer Service" web page to ask about the status of my order and have never received a reply. I've called their Customer Service Number: (800) 897-1773, and never received a call back. I've sent a e-mail to Customer Service Email: web.sales@marquel.com and never received a reply. I finally submitted a dispute with my credit card company and the charge was reversed. I think I will file a complaint with the Texas BBB also.
In the past (2005-2006), I've placed two orders with this company and received the merchandise I ordered. I won't be shopping at this company's site again.
Pat Kelly
Take a look at the Marquel's rating on the Dallas BBB web site: http://www.dallas.bbb.org/WWWRoot/Report.aspx?site=50&bbb=0875&firm=12001170
"
This review was modified by Patrick Kelly on April 21 2008 11:23:07 AM
"I ordered three items from this vendor for a new cell phone. I decided to exchange one of them for a different model, and shipped it back. I heard nothing for about 10 days, so I contacted them. They had no record of having received it, so I guess it got lost in shipment (post office). Nonetheless they credited back the return, exchanged it for the new item, didn't charge me shipping on the return, and waived the price difference I should have paid!!! Who could ask for better treatment than that?"
"Very quick and prompt shipping and delivery of merchandise (cell phone case and car cord). Exactly as ordered. Got tracking # from Marquel.com but USPS doesn't have accurate tracking (like UPS). Delivery as expected, good communication from company, good prices and quality.
"
This review was modified by anditico on December 27 2006 04:09:02 PM
"I have placed several orders with Marquel over the last few years and their service and delivery have been perfect. I normally get my merchandise in 2-3 days.
I have read a number of negative comments about this reseller and had I read them before I purchased I probably would not have ordered. I don't have any experience with their customer service because I have not yet had any problems. "
"Apparently very much a SCAM ORGANZIATION... I ordered one product, was shipped an entirely different product, and then trying contacting the org by phone and email. Have yet to receive ANY response from ANYONE within ....needless to say; I will NOT be doing business with this group again. I have filed a complaint with the BBB of Texas for investigation of fruad. "
This review was modified by cmchaverin on October 19 2006 09:13:21 AM
"Absolutely TERRIBLE reseller. First of all, this company has false information for one of their products. Go ahead and look for yourself at http://www.marquel.com/store/samsung-d807-pouch.html. Does the picture even look like it matches what they are talking about, such as the "clear vinyl cover front and keypad area" and "detachable swivel belt clip"? Well, those things did not come came on the one I ordered. Anyway, I didn't like the phone case irregardless of the fact that they had false information.
So I return the product, simple procedure. I believe I wrote the RMA number and gave the right address. Hopefully. Well, I mailed out the product on the Friday before labor day, so on September 1 if I believe correctly. Their claim is to give credit within 72 hours after they receive the package. Well, it has been over 336 hours since Tuesday, September 5, 2006, and I have not received a word from them.
Now back to the false information because that story is not finish yet. Of course I should go ahead and send a message to them. No problem. Well, I haven't received a human response to that message since August 31, 2006 when I sent the message. So now, if the USPS mail is lost, thats more understandable, but if you send me an automated response to your message saying you received it and then you have not responded in 23 days - Um, thats crazy. What kind of business is this? If I was to call them and tell them about the package, maybe I will hear that they did not receive it. Okay, that can be understandable. But what about the message I sent to you online that I received an automatic response to. What about that? Why haven't I received some kind of sympathy or human acknowledgment or an apology (so I can write something good in this box rather than something bad like this) in response to my message. As of September 23, 2006 that false information is still there and I told them about it 23 days ago. No change. So they probably have not read it. If they have, why is the wrong information there? Do you see where I am going?
Guys, I really do not recommend this merchant 1%. Sure, they sent the package in a reasonable time, but anyone can do that. It is the service beyond the package that really matters and they have failed miserably. I will be fair and give them a call and ask about my returned package. It the USPS mail lost it, according to them, then I will update this review with that information. However, I am resolved that, If this was the last store online, I would be more willing to go and travel 5000 miles to buy somewhere else. I positively do not want to have another experience with them – good, bad, whatever. They have lost all my support forever. I think my final remedy to my situation, as far as getting my money back, is to call them (if they have a number on the website)."
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posted Mar-11-2009 
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![Share](javascript:share_rating({"review_body":"After two months of not receiving my order and the web-site just saying \u0022processing\u0022, I tried calling them, and e-mailing them. They did not respond to either. I called VISA and had them refund my money and let them go after them. In my opinion, this site is a scam.","link":"http:\/\/www.resellerratings.com\/store\/Marquel\/comment\/473220#comment473220","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Marquel.jpg","store_name":"Marquel.com","username":"thomasstewart","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"On 10\/21\/09 I placed an order for and paid for a Samsung cellphone pouch. After two weeks the order was still <br>showing as \u0022being processed\u0022 on the company\u0027s website. I cancelled the order 11\/5\/08. I have received neither the <br>item nor a refund. I have sent several emails and have left numerous phone messages asking for a full refund but <br>have been virtually ignored.","link":"http:\/\/www.resellerratings.com\/store\/Marquel\/comment\/449319#comment449319","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Marquel.jpg","store_name":"Marquel.com","username":"martywg","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"DO NOT ORDER FROM MARQUEL. I placed three order, the most recent in June, and was completely satisfied. However, Marquel charged my debit card for almost $60 this past September, when I had not placed an order, and they have been 100% impossible to contact for resolution. Their 800 number is an answering machine from which I never get a response. Their web site for reporting problems also gets no response. Contact numbers and email address I\u0027ve found on the internet for the company and its owner Alvin Russell are no longer in service. I\u0027ve filed with the Texas AG and hope to get some help there. BUY ELSEWHERE!!!!!","link":"http:\/\/www.resellerratings.com\/store\/Marquel\/comment\/419549#comment419549","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Marquel.jpg","store_name":"Marquel.com","username":"drhalvorsen","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a cell phone case from Marquel on 3\/25 and my credit card was charged right away. It has almost been a month since I placed the order and the order status still shows \u0022processing\u0027. I\u0027ve used their online \u0022Contact Customer Service\u0022 web page to ask about the status of my order and have never received a reply. I\u0027ve called their Customer Service Number: (800) 897-1773, and never received a call back. I\u0027ve sent a e-mail to Customer Service Email: web.sales@marquel.com and never received a reply. I finally submitted a dispute with my credit card company and the charge was reversed. I think I will file a complaint with the Texas BBB also. <br><br>In the past (2005-2006), I\u0027ve placed two orders with this company and received the merchandise I ordered. I won\u0027t be shopping at this company\u0027s site again.<br><br>Pat Kelly<br><br><br>Take a look at the Marquel\u0027s rating on the Dallas BBB web site: http:\/\/www.dallas.bbb.org\/WWWRoot\/Report.aspx?site=50&bbb=0875&firm=12001170<br><br>","link":"http:\/\/www.resellerratings.com\/store\/Marquel\/comment\/375061#comment375061","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Marquel.jpg","store_name":"Marquel.com","username":"Patrick Kelly","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered three items from this vendor for a new cell phone. I decided to exchange one of them for a different model, and shipped it back. I heard nothing for about 10 days, so I contacted them. They had no record of having received it, so I guess it got lost in shipment (post office). Nonetheless they credited back the return, exchanged it for the new item, didn\u0027t charge me shipping on the return, and waived the price difference I should have paid!!! Who could ask for better treatment than that?","link":"http:\/\/www.resellerratings.com\/store\/Marquel\/comment\/337416#comment337416","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Marquel.jpg","store_name":"Marquel.com","username":"sek1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very quick and prompt shipping and delivery of merchandise (cell phone case and car cord). Exactly as ordered. Got tracking # from Marquel.com but USPS doesn\u0027t have accurate tracking (like UPS). Delivery as expected, good communication from company, good prices and quality.<br><br>","link":"http:\/\/www.resellerratings.com\/store\/Marquel\/comment\/292376#comment292376","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Marquel.jpg","store_name":"Marquel.com","username":"anditico","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have placed several orders with Marquel over the last few years and their service and delivery have been perfect. I normally get my merchandise in 2-3 days.<br><br>I have read a number of negative comments about this reseller and had I read them before I purchased I probably would not have ordered. <br>I don\u0027t have any experience with their customer service because I have not yet had any problems. ","link":"http:\/\/www.resellerratings.com\/store\/Marquel\/comment\/288837#comment288837","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Marquel.jpg","store_name":"Marquel.com","username":"jpdavis423","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Apparently very much a SCAM ORGANZIATION...<br>I ordered one product, was shipped an entirely different product, and then trying contacting the org by phone and email. Have yet to receive ANY response from ANYONE within ....needless to say; I will NOT be doing business with this group again. I have filed a complaint with the BBB of Texas for investigation of fruad.<br>","link":"http:\/\/www.resellerratings.com\/store\/Marquel\/comment\/280673#comment280673","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Marquel.jpg","store_name":"Marquel.com","username":"cmchaverin","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Absolutely TERRIBLE reseller. First of all, this company has false information for one of their products. Go ahead and look for yourself at http:\/\/www.marquel.com\/store\/samsung-d807-pouch.html. Does the picture even look like it matches what they are talking about, such as the \u0022clear vinyl cover front and keypad area\u0022 and \u0022detachable swivel belt clip\u0022? Well, those things did not come came on the one I ordered. Anyway, I didn\u0027t like the phone case irregardless of the fact that they had false information.<br><br>So I return the product, simple procedure. I believe I wrote the RMA number and gave the right address. Hopefully. Well, I mailed out the product on the Friday before labor day, so on September 1 if I believe correctly. Their claim is to give credit within 72 hours after they receive the package. Well, it has been over 336 hours since Tuesday, September 5, 2006, and I have not received a word from them.<br><br>Now back to the false information because that story is not finish yet. Of course I should go ahead and send a message to them. No problem. Well, I haven\u0027t received a human response to that message since August 31, 2006 when I sent the message. So now, if the USPS mail is lost, thats more understandable, but if you send me an automated response to your message saying you received it and then you have not responded in 23 days - Um, thats crazy. What kind of business is this? If I was to call them and tell them about the package, maybe I will hear that they did not receive it. Okay, that can be understandable. But what about the message I sent to you online that I received an automatic response to. What about that? Why haven\u0027t I received some kind of sympathy or human acknowledgment or an apology (so I can write something good in this box rather than something bad like this) in response to my message. As of September 23, 2006 that false information is still there and I told them about it 23 days ago. No change. So they probably have not read it. If they have, why is the wrong information there? Do you see where I am going? <br><br>Guys, I really do not recommend this merchant 1%. Sure, they sent the package in a reasonable time, but anyone can do that. It is the service beyond the package that really matters and they have failed miserably. I will be fair and give them a call and ask about my returned package. It the USPS mail lost it, according to them, then I will update this review with that information. However, I am resolved that, If this was the last store online, I would be more willing to go and travel 5000 miles to buy somewhere else. I positively do not want to have another experience with them \u2013 good, bad, whatever. They have lost all my support forever. I think my final remedy to my situation, as far as getting my money back, is to call them (if they have a number on the website).","link":"http:\/\/www.resellerratings.com\/store\/Marquel\/comment\/277129#comment277129","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Marquel.jpg","store_name":"Marquel.com","username":"sayzta","rating":"1"}, "single");){kind=link}
"TERRIBLE, ....HORIBLE!!!!
DO NOT EVEN OPEN THIS COMPANYS WEB PAGE!!!!
SCAM-SCAM-SCAM!!!!!!"