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Stores > Maingear Computers
  • Maingear Comput Maingear Computers Elite Status
    • ADDRESS
      07083
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    • BUSINESS HOURS
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      GENERAL PHONE
      1-888-624-6432
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    • SUPPORT EMAIL
      support@maingear.com
      SUPPORT PHONE
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.50/10 4.50/10
    Chance of future purchase: Rating 8.33/10 8.33/10
    Shipping & packaging: Rating 9.17/10 9.17/10
    Customer service: Rating 8.33/10 8.33/10
    Return/Replacement policy: Rating 10.00/10 10.00/10
Voice your opinion! Review Maingear Computers by clicking a star below.
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Agawam, Massachusetts
Rating 2/10
1/5
2017-04-22

Maingear's customer service is not what it used to be...

"I first became a Maingear customer in 2011 when I purchased the Shift. Back then my experience was awesome. The computer arrived in great shape, special instructions were followed, and you could clearly tell the computer was assembled professionally and with care. I was communicated with throughout the process and received a follow up satisfaction call and all was well. I was very happy with my purchase and I got many years of service from it until recently when the motherboard started to go. Seeing how outdated all of the components are by today's standards I decided (after emailing support about replacement options) to upgrade to an entirely new computer. Since I had had such good luck with my first I thought I would give them my business again. Big mistake... Let me preface this to say I am no dummy when it comes to computers. I was solely an Alienware customer for years before they were bought out by dell and quality went south, and while I can and have built my own computers from scratch, sometimes it is just easier to pay a premium and have someone else do it for you. Anyways, from the very beginning when I had inquired about my aging shift I got the feeling something was off. I was asking questions and getting answers where you could clearly tell that my concerns were barely read, skimmed over quickly or just completely ignored. This became a common theme even after my order was placed. Several emails were never even responded to at all. When I did finally get a response, I was told that people were moved around, which I can understand, but that shouldn't mean that the customer is put on the back burner. As if that hadn't been a headache enough, I had requested that my computer be pre-wired for the remaining hard drive bays as my first computer was, so I could easily add in my current hard drives upon receipt, in addition to a credit for $150 as I had placed my order just prior to the website announcing the credit on orders over $2000 as an instant savings bonus. I was told it was not a problem and would be taken care of and so I felt better that even though my order had been a nightmare thus far things were finally working out. I couldn't have been more wrong. When I received my computer, the bays were not pre-wired as promised, the wires were not even present in the box, and to top it off the builder had run wires (including zip tying and taping them down) in the exact locations where the hard drives are supposed to go! When I inquired about that and the missing credit I was told that it is not something they normally do but would be willing to send them to me, and that they had absolutely no record of the credit. I had already purchased the wires locally and had to ruin the beautiful wiring job to install the hard drives, but this was the last straw and I threw in the towel. I went so far as to write two letters to the company, sent by certified mail, describing my experience and asking for nothing more than an acknowledgement that they could have been more attentive and a month later I have yet to get a reply. Just another sign that the prized customer service and build quality Maingear made a name for itself upon is diminishing if even still existent. I really could not be more disappointed."


Rating 10/10
5/5
2017-03-30

Just like I would have built it

"I have been building my own rigs going on 25 years now. Due to work and the amount of traveling I have been doing I decided to have someone else build this PC. I looked around and everyone has about the same prices but I caught one look at the R1 rig and that was it. I placed my order then waited, as they were gathering the parts I made a change in my order and they rolled with the change without issue.

When my PC arrived at my home the first thing I noticed was how the system was shipped. The PC was shipped in the R1 case box then with foam corners placed inside another box. The outside box was as you expected from being shipped it looked like hell, but the box inside was perfect. Next took the PC out of the R1 box and notice a warning label, Maingear placed a form shaping foam insert inside the PC so the the Video cards would not be damage during shipping. They did a great job in packing the PC so it would not get damaged in shipping I was really impressed by this.

The PC looks better then I had hoped for, the cooling system joints and tubing where as long as needed not to long or too short. There is enough play so I could get to the mobo and vid cards if I had too. Next the cable management was tight and hidden out of the way so that the inside of the PC looks clean. One word of warning, if you buy a system and think " ah I'll only buy one drive for the OS and I can add the drives I have to the system" don't. Just purchase the system with the drives you will need, unless your like me and have been building PCs for awhile. The reason I say this is that they do such a good job with cable management that if you are not good at building PC's you will never be able to place the cables back they way they had them. I had a hard time placing everything back without having to remove parts.

When it comes time to purchase a laptop I'm coming back to Maingear,
"


Rating 10/10
5/5
2016-12-31

Customer Service Seven Years Later

"My Maingear Shift was 6 1/2 years old when I called for customer service this year. The team helped me with the problem, which was really a Windows 10 issue. I spoke with the head of sales and we concurred that, with a small upgrade, my Shift had another year or two left in it. The machine remains faster than the Dells we bought recently for my company, although my new Dell 15" Macbook Pro 15" runs a bit faster for some massive Excel spreadsheets.

Overall, the longevity and reliability of my Shift remains amazing, the "Angelic" service, incredible. Note, I've rated my $4,000 Shift low price because I've retired a handful of new laptops and desktops since I bought the Shift 7 years ago.
"


Rating 10/10
5/5
2016-12-30

Service, quality, performance and a good price. What more could a person want?

"I am a relatively new owner of a Maingear computer, having received my custom configured Vybe Tuned For VR in early September of this year. While I haven't been able to spend as much time with the machine as I'd like in the last 3 months, I am very happy with both the PC and the overall experience I have had dealing with Maingear.

Starting at the beginning, their website was very easy to navigate, and the number of options available let me select the perfect combination of components to meet my price-performance mark. When I didn't understand something, or wasn't sure whether all of my hardware selections would play nice with each other, they quickly answered all of my questions.
The pricing was very reasonable, especially considering the quality of what I was about to receive.

After placing the order, I received daily updates of the build status, informing me of what was going on. Fortunately, my build experienced no delays, but any delay would have been more bearable knowing why it had occurred. This small service provides such an improved customer experience.

My shipment arrived on time, and I was very impressed with the care evident in the packaging, including how the CPU was boxed inside of another box with additional cushioning. But in my mind the single biggest detail that demonstrated that Maingear actually cared about my equipment was the extra packaging inside of the PC that supported the video card. And since I was inside, I could see that the build quality was first rate, with all cables neatly bundled and tied off. Nothing was out of place.

When I turned on the PC for the first time, there were absolutely no problems. It booted right up, and it's been working perfectly since then. WIN 10 boots up as fast as the monitor can turn on. As promised, no bloatware was installed, no extra icons on the desktop, just what I needed to get up and running. Since then I have had no issues installing any of my software, including some old software developed for Win95.

For background, I've been running and programming computers since my first Commodore 64. I've purchased 3 PC systems, and then built 4 computers because I became picky about hardware selections; I have high standards. I chose not to build this system because of other obligations and a lack of time, and it was very stressful shopping for a company that I thought could live up to my expectations. Maingear certainly exceeded my expectations. I couldn't be happier.
"


Rating 10/10
5/5
2016-12-27

Grandchild Grining from Ear to Ear

"Purchased a gaming computer from Maingear - Razer. My 10 yr old grandson opened it for Christmas (2016) and has not moved from it for 2+ days (this is the 27th). He absolutely loves it.
I know nothing about computers -- I have a PC -- but this is one super PC. All the bells and whistles that anyone could ask for. Maingear took the order, sent emails almost daily and promised delivery on the 19th. It came before the day. Well packed and looks awesome. An IT technician assembled it on Christmas Day and said he would die for this PC. What I particularly loved was the customer service. It could not be better. Their team is right there when you call and help with any problems-- are polite and understanding if you are 10 or 70. Would only purchase from this company and will again without reservation. Thank you Team Maingear.
"


Rating 10/10
5/5
2016-12-10

Best computer I've ever owned and service that goes above and beyond

"I just got back from a trip to Maingear in NJ. (I live in NY, just a traffic jam away!)
My two-year old F131's storage drives were getting full. In swapping one out for a 4TB drive and using the last last remaining slot for another I realized I didn't have the right screws. I also found that because of the compactness of the cube shaped Silverstone case - which is a fantastic case design imho - I couldn't get the case back together. The cables I had moved in the process were in the way. Now, these weren't even drives I had purchased from Maingear, but I needed their help. After two hours of their phone time trying to help me sort stuff out the tech suggested I bring my computer in. They would reset the drive with the right screws, clean out accumulated dust (two years’ worth, ugh!) and rewire the case for me. No charge. I am writing this review from my clean, rewired Maingear. Can't say enough about how friendly, helpful and knowledgeable the tech I dealt with at their HQ was.
I have always known that they built the best computer I've ever owned. Now I also know I have the best service.
"


Rating 10/10
5/5
2016-10-18

Fantastic customer service, even better machine!

"My boyfriend and I decided we needed a VR ready and capable machine that could also function as a workhorse for all the other menial things we had been attempting with a previous machine (and it just died) including regular PC gaming, video streaming (xfinity and HBO), and of course funny cat videos.

We agonized on whether we would try to build something ourselves or try and upgrade something off the shelf (the latter is what we had done in the past but it was always a hassle). BF did some research and found Maingear came highly rated for something in between.

I felt confident after reading the reviews as well and they were having a great summer special. The ordering process was easy and I didn't feel like they were pushing me to buy a bunch of extra junk.

After our order was placed we received almost daily communication (two phone calls actually and the rest email) including a thank you and how to get in touch with support if needed.

The machine came expertly packed and has been a great purchase especially for the price. Testing the VR capabilities on Steam, it said from the test it actually exceeded the recommended settings and how often does that happen?

Once the machine arrived I was surprised not to get a follow-up email so I sent one just to say thank you and ask where I could leave good feedback.
"


Rating 10/10
5/5
2016-06-14

Great PC, excellent customer service

"I had a great experience with Maingear (immediately following a terrible experience with one of their competitors). I was a fairly high maintenance customer (had a deadline and kept checking in every day to see how my build was coming along). Everyone I spoke to was courteous, understanding, patient and sympathetic. I got my computer on time and it has exceeded my expectations. Runs super fast and cool. Would definitely recommend Maingear!"


Rating 10/10
5/5
2016-04-19

Amazing Customer Service

"I had the pleasure of speaking with two of your sales reps on separate occasion Jeremy and Kevin. I have been interested in purchasing a gaming computer, but I have no idea as to what to look for in a computer and on both time they were patient explaining to me, and walking me through different computer specs and helping me select on that is right for me. I had a wonderful customer experience I highly recommend Maingear and calling them if you have any questions. I will definitely be purchasing my computer here soon once pay day rolls around. Thank you again!"


Rating 10/10
5/5
2016-04-19

Seven Years and Still Awesome!

"That is CRAZY! OK, I paid a bundle for my Maingear in 2009, but it remains faster than just about any of the many PCs and MACs I have occasion to use. And the Angelic Service? They're still on it, helping me to install and configure new hard drive this week. Frankly, I can't afford another MG at the moment, but I'll buy an update when I can, just for the sheer excitement. For those who can afford it today, it's an amazing investment!

Usage: Commercial. Financial and office software.
"


Rating 10/10
5/5
2016-04-13

Amazing Experience, Amazing Machine!

"I usually build my computers but Maingear's site, specs and price convinced me to be lazy this time.

So glad I did! They were attentive, answered every question and shipped very quickly. As good as that was my Vybe was even better!!! Silent and so fast! Cable routing inside was meticulous and well thought out; something big companies never do! It was up and running in minutes and has been flying ever since!

Maingear...honestly, I cannot thank or recommend you guys enough! BRAVO and thank you...

T.
"


Rating 10/10
5/5
2016-04-13

MainGear computers are the very best, and I'm not kidding!!!!

"My first computer was a 8088 chip ultra slow and limited Commodore Pet, an all in one box machine with chicklet sized keys, and a green screen, as I remember, it was magic 1985.
Life has moved on, today I happily own three MainGear computers: a SHIFT-SS-Z77, XCUBE-Stock [Z77] and a DRIFT Steam Machine.

In utter and profound frustration after working my way through a bunch of the top of the line pseudo dream computers I luckily discovered MainGear, and had the SHIFT tailored to my needs. There are not words enough to describe how the Shift has changed my life and making my workload easier. As a photographer, and graphic artist my computer has to run 188% of the time as well as 24/7 and never sneeze, the Shift does it without a hiccup.

My wife, for as long as she's been keying electronic boxes has always been frustrated with the "store bought" style machines. As a surprise and birthday gift a XCUBE-Stock [Z77] was built and delivered to her. In the more than two years the XCUBE has been on her desk her computing life has been faultless and amazingly enjoyable for her.

In November of 2015 after ongoing fights with my non graphics computer I finally said, sorry that's unquotable... Suffice it to have been "Enough is enough!!!" I called MainGear and in less than fifteen minutes we designed my third machine, a DRIFT Steam Machine (it dose steam), and it’s a dream!

Each time I've called MainGear with a "tech" question I've been treated like a friend, a customer, a human being not a pain in the day. The amazing thing to me is MainGear is a customer oriented company, very rare today, not a seller of expensive electronic gadgetry populated by real people not manual readers.

Would I buy another MainGear? In a heartbeat... My bottom line is “Buy a MainGear you will be a happy camper!”
"


Rating 10/10
5/5
2016-02-19

Best. Ever.

"Maingear is Amazing. My Maingear computer is still going strong. But I'd like to point out
Their customer service. Their customer service is the absolute best I've ever encountered in a company in my life. With a little hiccup that I don't even want to mention, because it got cleared up with zero hassle, my experience with them has been so great. I will continue to recommend maingear 1000%! I'd love to say I'm a repeat customer, but their product is so good I don't know when or why I'd ever need a new computer! Maybe I'll splurge on a laptop in the near distant future! Keep up the good work guys!
"


Rating 10/10
5/5
2016-01-25

Maingear is #1 in my book

"If you want a powerful customized system tailored to your needs at a reasonable price with unbeatable customer support then you need to give Maingear a call.

Seriously, just give them a call and talk to the sales team and visit their website. They'll help you figure out what kind of system you need. You can even put together a mock up systems on their website to see how much you can afford. Then you can compare that to other companies or to components if you plan on a self built system. I think you'll find MG very competitive.

What puts MG over the top is the people that work there. I was never pressured or rushed to make a purchase. Talking to them on the phone was like talking to a friend. Based on my needs they even talked me out of spending more money on some components...that's right...I was ready to spend more money than I needed to and they helped me not to!

I've had to call customer (tech) support a few times for some issues I've had. I didn't think it was possible to beat the experience I had with the MG sales team but the customer support folks did. The issues I've had weren't MG's fault (Windows 10 not recognizing my joystick, me running a disk that came with the monitor that conflicted with the video card, and replacing a defective video card) but they helped me fix them anyway. They even remotely went into my computer and fixed a problem because it was easier than explaining how to do it. And it was all free...yep...free! The tech support team aren't just reading a checklist. They really know their stuff. And they are right here in the U.S.A. No trying to understand a difficult accent. That's right...an English speaking tech support team that are experts in what they do...who will work with you as long as it takes to fix a issue...who have weekend support...who treats you like the valued customer you are...for the life of the system! With out a doubt the absolute best sales and customer support I have ever had!!

Post Script:
Last week Microsoft did an update that caused my monitor and sound card to do weird things. I gave the tech folks a call...problem solved in less than 3 minutes. At the end of the call it struck me that they sounded happy. So I asked "Why does everyone at MG sound happy?" The answer? We are happy. I ended up talking longer about why the MG employees are happy then I did about my computer problems. Botttom line...MG is a well run company that values their employees. As a result the folks at MG love their jobs and they pass that love on to you. Think I'm BS-ing you? Give MG a call and talk to them yourself.

BTW:
I bought the beautiful looking Vybe. Configured with Asus X99-A mother board, i7 5820 6-core 3.3GHz processor, 16GB DDR4 memory, GeForce GTX 970 4GB video card, 1TB SSD operating system drive, 2TB HDD as a second storage drive, a Blu-Ray reader/burner, a BENQ 27 inch monitor, running Windows 10. Quiet as a whisper and as fast as lightning!
"


Rating 10/10
5/5
2016-01-15

BANG FOR YOUR BUCK

"Never again will I buy a computer from the big box folks again. The X-Cube I purchased has been truly amazing. The attention to detail, the packaging, the wiring, all done with such detail. Called customer service today, had an issue that turned out NOT to be MainGear related and he still figured it out with out trouble. I have become a fan and customer moving forward. "


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