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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Maingear Comput Maingear Computers Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 206 Market St Kenilworth, NJ
    • Contact: support@maingear.com
    • Phone: 1-888-624-6432
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.21/10 6.21/10
    Chance of future purchase: Rating 9.61/10 9.61/10
    Shipping & packaging: Rating 9.53/10 9.53/10
    Customer service: Rating 9.83/10 9.83/10
    Return/Replacement policy: Rating 9.64/10 9.64/10

305 Customer Reviews

Rating 10/10
5/5
modified review posted

"I recentlty purchased my 4th computer from Maingear. This includes 2 gaming machines and 2 work stations.

All of the computers have been excellent.

Tech support is outstanding and extremely accessible.

My customer service and sales experience were outstanding.

I purchased the system from Jeremy. He was extremely knowledgeable and helpful. He suggested configuration changes that improved performance and saved me money. As many people on this site have noted, Jeremy's professionalism is one of the reasons Maingear provides such a great experience.
"


Rating 10/10
5/5
modified review posted

"Ordered my Vybe from Jeremy. He had a quote for me the same day but it took me a few weeks to purchase, and arrived as promised. The shipping package was bullet proof. When I first opened the side cover my first thought was they must have left something out because everything was so neat and the cables wereqmm
so neatly routed I spent a half hour just looking on the inside. Plus there was an owners manual specific to my Vybe and extra cables forfuture expansion. Startup was a breeze. To date the Vybe has not missed a beat. I am running 3 27" monitors on a sim racing rig at max resolution and it is awesome.
"


Rating 10/10
5/5
modified review posted

"I heard about Maingear on a well known gaming board I frequent (Quarter to Three). Their builds were recommended on the hardware forum by the folks there that chime in when it's time for an upgrade.

I liked what I heard about the attention to detail, including excellent use of space, neat cabling, etc. and it was time to upgrade from my five year old Dell XPS. I liked that Dell, but, I always had a few little problems with it right from the start that I could work around.

I was really pleased with the entire process of working with Maingear. I liked the way they kept me up to speed at every stage of the build process. I liked the way my Vybe was packaged, I think it would have taken a nearby explosion to do any damage to it in transit to my house.

Getting it up and running was a snap, and I have had no troubles at all since then. It's pretty quiet too (in fact, when it goes into power saving mode, totally silent of course!).

My history of buying gaming computers has been that I am not the most up to speed tech guy you will meet, but I know enough to read up on the components, and then I rely on the advice of other experts. I went through a stretch a while back where I easily spent about twice as much on computers with Falcon Northwest and there were still the odd technical difficulties with some of their builds.

I'm not knocking Falcon Northwest, but, I am much happier with my new Vybe than I have been with a gaming computer going back over the last fifteen years. I'm here to stay, and would recommend Maingear to anyone looking to upgrade who wants to work with a company that is taking a lot of care to do this right, and take care of their customers!
"


Rating 10/10
5/5
modified review posted

"Good, consistent builds and customer service. "


Rating 10/10
5/5
modified review posted

"I bought the Vybe. With the Asus X97- Deluxe motherboard with built in WIFI. And the 4790K Proc..with the Main Gear 120 Super Cooler. 860 watt Corsair with the White Sleeved wiring. 16G Corsair Vegeance DDR3 - 2133../ 1 TB Samsung 850 EVO SSD .. Audio -Asus Xonar DGX PCI-E.. Optical Blue-ray combo.. And 24xdvdrw. 24x dual layer. NVIDIA G- Force 980 4G GDDR-5. And will be adding the Intel 750 series PCI-e 400G SSD Soon. Special thanks to Jeremy for helping me through the process.We'll be keeping in touch. "


Rating 10/10
5/5
modified review posted

"Ordered Potenza. Computer arrived perfect condition and as advertised. So far so good. Zero problems. Would purchase again."


Rating 10/10
5/5
modified review posted

"The order was delayed due to the snow storm in the area of their HQ. It would have been nicer if MainGear emailed about the circumstances; instead, I had to call on the date of expected shipping to be notified that it can't be shipped for a couple more days. They have a system that is supposed to email customers regarding the build status, but it didn't work at all.

The communication issue aside, the laptop (Pulse 15) is great! It's worth the wait. The exterior design is top-notch. I love the paint. The laptop is thin, and light, yet didn't heat up during light gaming. Runs smoothly all of the tasks I wanted.

There is one issue with the driver of the Ethernet card. MainGear installed an older version which made the connection dropped after 5 mins even though it claimed to used the earliest version. However, the issue is not severe, I just needed to upgrade the driver and it works fine since.

The sound system is a little bit disappointing, it produces some static noises when playing loud music or bass. But I usually use a headphone so it's not very important.

Overall, the laptop works as it's supposed to. Great sceen, powerful hardware, beautiful design, light enough to carry around.
"


Rating 10/10
5/5
modified review posted

"I am extremely satisfied with my Maingear PC. I wanted a high performance machine that would meet my needs within my budget. Its a bonus that it looks so great sitting on my desk, and I love it when friends say, "Wow, what kind of computer is that?"

The folks at Maingear, Jeremy in particular, were willing to work with me to make sure I got just what I wanted... and I admit, I can be difficult to work with. The configuration screen for their products is great, but if you don't see what you want or don't understand some of the component choices presented, just ask them, they will work with you to make your experience a good one.

The after sale experience was good too. I ordered case lighting and the remote control quit working just after it was delivered. As soon as I contacted Jeremy, I had a new one in three days. Ivan was also very helpful in answering some questions I had after delivery and in explaining how to set up my second hard drive for files and documents. It was easy, but I never had two hard drives before and was afraid I would mess something up.

My new rig is a Maingear X-Cube with an Asus Maximus VII Gene motherboard, i7-4790k processor (overclocked by Maingear to a very stable 4.7Ghz at 1.28 volts!!) with Corsair h100i water cooling, Nvidia GTX-980 graphics, Corsair AX760 power supply, 16Gb Corsair 1600 (C8) Dominator Platinum memory, Samsung 850 EVO 500Gb SSD , Seagate Baracuda 1 TB hard drive, and Windows 8.1..

As you would expect, there is a huge performance improvement over my old system in several games that I can now really enjoy playing, and my rig loaded a Firestrike Extreme score of 6400. I'm a happy camper!
"


Rating 10/10
5/5
modified review posted

"Very happy with my Pulse 15, and especially with their phone support! I look forward to my next order."


Rating 10/10
5/5
modified review posted

"I've had my Maingear build for a few weeks now, and the computer is fantastic. Maingear was informative and helpful throughout every step of the ordering and build process. I would buy from them again."


Rating 10/10
5/5
modified review posted

"This company is just wonderful to deal with. Their computers are well built and beautifully put together with no bloatware. Of equal importance to me their service and support is the best I have ever experienced. I communicate with a the same person who is completely helpful and promptly returns phone calls and e-mails. I can't say enough about this company.

Their prices are not dirt cheap but well worth any additional cost without reservation.
"


Rating 10/10
5/5
modified review posted

"After having my Maingear PC for the last few weeks I can only say that I am beyond satisfied. I ordered the PC on February 2nd and didn't receive until March 4th. It did take a while but it was not the fault of Maingear at all, as they were simply waiting on parts. The customer service was excellent, when I messaged them expressing concern for the long delay they responded in 2 minutes and quickly put my mind at ease. Either way, the computer was 100% worth the wait. It is by far the fastest and most powerful PC I have ever owned. Zero problems were present when it did arrive, and it worked perfectly. Overall I would recommend to anyone looking for a good gaming PC for a good price. I have no complaints about the experience and definitely made the right choice in choosing Maingear for my PC.

The PC I settled on was a Potenza, it is small in size but I packed it with some of the best hardware available. The computer is really quiet, and stays very cool even under demanding games. I can honestly hardly tell it is on. Fortunately it has the Maingear symbol that stays lit when it is powered on. It is also aesthetically pleasing, and the ports being on the top was a genius idea, the whole setup looks very neat. If you're looking into buying a high end PC, I would highly recommend Maingear to anyone.

My PC specs for those who are curious:

Motherboard: Asus Z97i-Plus - 4x Usb 3.0 4x Usb 2.0, Enhanced Overclocking , Integrated Wireless AC

Processor: Intel® Core™ i7 4790K 4.0GHz/4.4GHz Turbo 8MB L3 Cache HD 4600

MAINGEAR Redline Overclocking Service: YES! - Redline™ Overclock My System!

Memory: 16GB Corsair® Vengeance™ DDR3-1600 1.5V (2x8GB)

Graphics and GPGPU Accelerator: NVIDIA® GeForce™ GTX 980 4GB GDDR5 w/PhysX

Hard Drive Bay One: 2TB Seagate® Barracuda™ 7200rpm 64MB Cache SATA 6G

Hard Drive Bay Two: 250GB Samsung® 850 EVO SSD[520MB/s Sequential Reads]

Operating System: Microsoft Windows 8.1 64-bit
"


Rating 10/10
5/5
modified review posted

"First off, I was contacted 3 times before my system was shipped by phone and 5 times by email to ensure that they had everything perfect before it was sent out to me. Amazing customer service. My Pulse 15 was built well with zero problems that I could find. The install was flawless with only the bare minimum system needed to run. Easily the best company I've ever ordered anything from."


Rating 10/10
5/5
modified review posted

"Maingear delivered as advertised. Sweet system, very well built!! Was expecting software with the keyboard and mouse but I guess that has to be downloaded these days."


Rating 10/10
5/5
modified review posted

"I purchased a Maingear Vybe computer on Christmas, 2014. Got a fantastic deal. Computer arrived on time. Surprised how sturdy the case was. The computer has been ultra quiet, and easily played, all my games. Last few days encountered problems with video card, possibly caused by myself downloading some games, several times, deleting some software. I contacted Maingear technical support, today. Right away, Jeremy, helped me out. He took over control of my computer thru online diagnostic service. He erased my old video software, loaded new and improved software. He fixed my problems, I was having. I never had such fast service before, in getting a problem fixed. I am very happy, that I bought this computer. Maingear is a top notch computer builder, and will order all my future computers thru them."


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Maingear Computers is a merchant member
Maingear Computers participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,840 merchant members.