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magnoliapools.com

Home & Garden

Rating 9.44/10 31 reviews
(39 lifetime reviews)

9.44/100 (6-month rating)
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All Customer Reviews (39)

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Rating 10/10 5/5
modified review posted May-23-2012

"customer service outstanding,curtious and very helpful purchasing pool products."

Rating 10/10 5/5
modified review posted May-19-2012

"What a refreshing business transaction. Needing to find a swimming pool pump in a hurry, I checked with a pool cleaner and he said Pentair was the best and to look for a price in a certain range. When I saw Magnolia's price I was "sold." Within 24 hours I had my pump in hand. Unbelievable. I told this all to my pool cleaner and he was blown away and said he would have to "check them out."
Thank you Magnolia!!"

Rating 10/10 5/5
modified review posted May-17-2012

"I ordered a pool heater from Magnoliapools.com on May 9th. It arrived yesterday on May 16th just as I ordered. It was in perfect shape, no damage at all to the shipping container. I installed it today and it works great. I enjoyed my experience with Magnolia and would purchase other needs from them."

Rating 10/10 5/5
modified review posted May-15-2012

"Very good experience in buying a Kreepy Sand Shark pool cleaner on line with pick up at the Magnolia store. Before purchasing had all of my questions answered by person in the Alessandro store. "

Rating 10/10 5/5
modified review posted May-12-2012

"Ordered the Hayward Ecostar pump from Magnolia because I liked that everytime I called them, I got a person who was more than willing to answer questions, help with technical advice, etc. I ended up recommending them to 4 others who also bought the same pump. I wonder if I should get some kind of a kick-back ;)"

Rating 10/10 5/5
modified review posted May-11-2012

"EXCELLENT!!! Couldn't have been better. Ordered Saturday the 5th and received the item Wednesday morning! Tracked it online, it left Magnolia pools the same day it was ordered. The phone service couldn't have been better, I was taken care of in every way possible."

Rating 10/10 5/5
modified review posted May-02-2012

" Very good. Fast delivery. Order the pool cleaner and got it on Sat."

modified review posted May-11-2012

magnoliapools, Magnoliapools.com rep has responded

“Thank you, Taxpro! We appreciate the comments!”

Rating 10/10 5/5
modified review posted May-01-2012

"I had a great shopping experience with Magnolia, and can't say enough good things about them and the way they helped me.

My pool man of the last 12 years told me recently that the Purex Triton MiniMax 400 pool heater in my old home up north (now rented out) couldn't be fixed and had to be replaced (for $4,300) because rodents had destroyed the wiring.

My handyman husband read some "How To" articles about pool heater installations and decided he could do the job, so we ordered a Hayward heater from Magnolia for a great price and they delivered to my old house in just four days.

We drove the 180 miles to my old house and my husband started to dismantle the old heater to take it to the dump. "Hey," he said, "the wires in here all look fine, and the rest of the heater looks to be in good shape, too." He turned on the power to the pump and heater. "But the pressure light on the heater's control panel isn't coming on." He tested the pressure switch. We needed to a new one.

We didn't need a new heater. With just a new pressure switch, the old one is now working fine.

So we loaded the Hayward into our SUV and drove home, feeling very used by our pool man and disappointed in humanity, and also apprehensive about the hassle we might get trying to return the unneeded Hayward heater to Magnolia.

There was NO HASSLE. We called our salesman Josh at Magnolia and told him what had happened. He couldn't have been nicer. He said if we dropped the heater off, Magnolia would refund us our money, less the shipping cost and the 10% American Express would be charging Magnolia for charging and then refunding our card. Since none of the problem or need for a return was Magnolia's fault, this was more than fair, and we were delighted.

We dropped the heater off at Magnolia's Riverside location, had a nice chat with Josh, checked out the large store and its products for future shopping reference, and went home feeling better about humanity.



"

modified review posted May-11-2012

magnoliapools, Magnoliapools.com rep has responded

“Hi RG Martin - thank you so much for the detailed response. We appreciate your feedback and we'll work hard to make sure we meet and beat your expectations next time. Good luck!”

Rating 4/10 2/5
modified review posted Apr-28-2012

"My order was placed 4/20, I was told my polaris would be delivered by 4/26. It's now 4/28 and I still havent received anything."

+ Read user comments
Rating 10/10 5/5
modified review posted Apr-24-2012

"I received my shipment quickly and the price I paid for the merchandise was AMAZING. No one else could even get close to what I paid from Magnolia Pools. I am very satisfied and will certainly return to their website for future purchases. Thank You."

 
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