Books & Magazines
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"Magazines.com has excellent customer service. I had a problem with the order where the vendor ran out of an item. I contacted magazines.com about it, and got personal attention from US-based customer service reps, both through e-mail and by phone. Since the current edition of something I wanted sold out, I wanted them to send out the new edition when it was published, which was several months out. The first thing they did was offer a refund, but I was willing to wait for the new edition. Well, months had passed, and they were keeping track of my issue, and once it was published, they had it sent out immediately. I dealt with the same person via e-mail the whole way through. It wasn't rolling the dice with some random person each time who you have to repeatedly explain your issue to. I highly recommend magazines.com, and they are now my go-to place for magazines because they have the best prices and best service. I make it a point to write reviews whether I have a bad or good experience because the bad companies with bad service deserve to go out of business and the good companies should be rewarded and rise to the top for their efforts."
"I placed my initial order with Magazines.com in November 2009. They have some good deals if you can get a $5 or $10 coupon. Sign up to receive their emails. Everything went swimmingly with my initial order until a year later when it was time to renew. Without my knowledge, they signed me up for automatic renewals. My subscriptions would be renewed for the full price (no discounts) if I didn't call to cancel. I don't want to use up my minutes and waste time on hold to cancel something I never ordered, so I sent an email. Apparently the email never went through because they still charged my credit card with the auto renewal. It took another email to customer service to get the charge removed and any future auto renewals stopped. It is only because everything worked out that I continue to shop with them. Yet I think it's quite underhanded to sell a magazine at a discount and then sign the customer up for auto renewals at full price. If not for that I would rate 5 out of 5."
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