We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > Macy's

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×
RatingsRating
Full Rating Profile
  • Macy's

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 2.78/10 2.78/10
    Chance of future purchase: Rating 2.50/10 2.50/10
    Shipping & packaging: Rating 2.86/10 2.86/10
    Customer service: Rating 2.73/10 2.73/10
    Return/Replacement policy: Rating 5.00/10 5.00/10

172 Customer Reviews

Rating 2/10
1/5
2016-01-29

Worst ever credit card

"Do not get a Macy's credit card. They try to entice you with a discount, but they will not send you a statement until after the due date, and then they immediately notify the credit agencies of a missed payment. So it's a scam, not worth any potential discount for paying with a Macy's card."

This review was modified by Alexissmith on January 29 2016 03:59:34 PM


Rating 2/10
1/5
2016-01-25

Bait and switch

"i ordered a cookware set that was to come with a bonus bakeware set. My cookware came without the bonus and I was told the were a limited time while quantities last. Well they are still in stock per there website but not for me. I was offered a minimal discount compared to the "bonus value" of $85. I would expect that Macy's would delivery my product as advertised. Instead I got the bait and switch. Poor business practice. Never would have expected this in the past. I will take my business elsewhere. There are plenty of other options and apparently they don't care if you go there. "


Rating 2/10
1/5
2016-01-04

"My hubby bought my favorite perfume for Xmas $185.00 for lotion and perfume. COCO MADAMOISELLE O M G SO GOOD! anyway I was allergic to lotion, so I can't walk a lot had my daughter take it bk for me. They gv me a gift crd, I don't shop here at all. So I called and I explained that I can't use it, I needed the rest of money in cash. This fool said No! WTH You do not hv the right to tell me NO. Are you freaking kidding me! I want to spk to store director, then she says ok. ma'am u can come get ur $ bk. So I took my disabled behind up there on my cane, I hv never been so upset I expected more from this type of store u gv u hard earned money to. I had to stand there an hour while the incompetent clerks screwed around. I eventually got my money back, I told my hubby he wld go elsewhere for my high end
Fragrance somewhere that appreciated their customers and cared about their needs . So for the disabled and those people who do not feel like fighting for ur money plz stay AWAY! !!
"

This review was modified by Sheila1966 on January 04 2016 01:30:13 AM

Rating 2/10
1/5
2015-12-21

"The WORST! Website was misleading. Do NOT Do Christmas shopping online through Macy's. The website said items would be delivered by Christmas but my confirmation email said they would not even be shipped until on or after January 4th! I called customer service and waited online for 40 minutes...twice. The first time someone answered, and after explaining the issue, I was disconnected! When I finally reached someone, I requested a cancellation and was told I was all set. Two days later, I got another email saying that the order had been shipped! When I called, I was basically told that I had to wait for the package and either send it back or take it back myself. The experience just turned out to be one big inconvenience."

This review was modified by Shopperbf on December 21 2015 06:52:33 AM

Rating 10/10
5/5
2015-12-18

"Im very happy with shoping at macys :) items come on time :)"

This review was modified by Komille on December 18 2015 04:39:25 PM

Rating 2/10
1/5
2015-12-02

"If I could I would give ZERO STARS!! I received an email stating that my order was cancelled and that I was NOT charged.

However, I WAS CHARGED $74.99 for this. Please make sure that my money is refunded accordingly in a timely manner. I am very upset about this and have tried calling the customer service line NUMEROUS times. I kept getting the same person to answer my calls and he was NO HELP whatsoever. He didn’t have a clue to what I was referring to and obviously was unable to help me. He kept transferring me back to the main customer service auto line and ended up wasting at least 40 minutes of my time. I am VERY, VERY unpleased with this!
"


Rating 2/10
1/5
2015-11-28

"Ordered a gift card. A simple $50 gift card to be delivered by email to recipient.
Next day, multiple calls hit my voicemail early in the morning for some sort of confirmation.
I call back with the ref # they gave me, it is not valid, and I need another number I have to dig through my email for.
Next, "please hold" and I get someone who spoke very little English. I had to ask him/her to transfer me to someone who could be understood.
That person asks me again for all my info. I told them to cancel the order. Got an amazon.com card instead, done in less than 30 seconds with no farting around. Will never shop macys.com again.
"


Rating 2/10
1/5
2015-11-24

"Purchased several of the same item. Was told they would be ship to me. Never received item nor email. Called and they said they would credit my card due to the items being unavailable. Now 6 months later purchased two of the same item and only received one in box. Called and they said they would have another shipped to me. I called this morning due to the items being cheaper at another store and was told as soon as I receive the second item please call back and they would do a price adjustment. Called back and was on hold for 30 minutes hung up a called again to speak to a supervisor and then was told they do not do price adjustments. I'm going to return the items and order them from Lord and Taylor. I will take my business elsewhere. "


Rating 8/10
4/5
2015-10-28

"Ordered the wrong size from them by mistake. A quick call later and the return was processed, quickly and easily. The money was back on my credit card within two days."


Rating 10/10
5/5
2015-10-13

"I was shopping at Macy's ssp in Braintree. A women named Regina in Style&Co was extremely helpful. I was a little bothered by another incounter with an employee where I had to return something. That women wasn't happy she had to return items. Regina apologized for that person and gave excellent customer service. I think her bosses should know that."


Rating 10/10
5/5
2015-09-14

"I drove over 100 miles rt to the Menlo store looking for a gown that I saw in Willowbrook and was told Menlo had 2 in my size. When I arrived I only found the dress in short and my event was formal. Rochelle came to my aid. We couldn't find it on the floor but she scanned my Macy's slip from Willowbrook and said they should have 2. She checked the stockroom and found the dress. She was kind enough to sip me up and said the gown fit perfect. I was ready to paid and she checked the gown over and found a stain. She went into the stockroom again and pulled out the 2nd gown. We checked it over and it was perfect. Thank you Rochelle, you made my day. She is professional, went the extra mile, sweet and very pleasant. She is an asset to Macy's. I purchase many gowns at Macy and in the past 2 weeks have purchased 2 and will continue shopping Macy's. "

This review was modified by MarilynRubner on September 14 2015 01:18:31 PM

Rating 2/10
1/5
2015-08-26

"Trying to order from Macy's website is the WORST experience I have ever had when ordering anything online which is saying a lot. I thought I was going to get a good deal but it ended up a frustrating waste of time. I was on the phone several times for hours (costumer service is AWFUL) and have nothing to show for it. That is except a 20% discount on a different order IF I make one. Really 20% is not near enough how about I get the items that I ordered in the first place and that you told me were available but then the next day suddenly vanished. Then were available and suddenly vanished AGAIN. That's quite the magic act. I'm not the type of person that writes reviews online especially negative. But really? Point being if you are considering order from Macy's online I have one word for you. DON'T."

This review was modified by frustrationoverload on August 26 2015 06:24:13 AM

Rating 2/10
1/5
2015-08-01

"Today I visited fashion center pentagon Macy's and my total experience was very bad. I ordered 3 Michael Kors shoes from online and I wanted to exchange one of them for different size. My shoe size was 8 and i wanted exchange it for size 7.5 and only pentagon Macy's was showing they have 2 size 7.5 on hand. So when I try to exchange it one of the associate says that shoes price go high and she cannot exchange it . When I told her usually Macy's do even exchange if it same shoe, same color but she said she can't do that. Then she called her Manager and Manager was so furious about the matter and she misbehaved with me. She (Manager) was so rude with me and when I asked her name she said " YOU WANT TO COMPLAIN THEN GO AHEAD AND MAKE WHATEVER STORY YOU TO MAKE" . I was surprised about her behavior. I think she showed a very bad image of macy's that I never saw before Btw her name is "Sandra" as she said. I am a very loyal customer of Macy's and I never been insulted like this. I don't know what my fault was, I had the online receipt and I purchased that shoe 15 days ago. I had all right to exchange the shoe but the Manager didn't do that instead she raised her voice against me . I will never shop at that Macy's , their customer service and manager is worst."

This review was modified by cd2866 on August 01 2015 02:07:51 PM

Rating 2/10
1/5
2015-07-31

"last July I purchased furniture at Macy's with their one year interest fee promotion. in the past when I made a purchase using their interest free promotion I received two statements one for my regular Macy's account and one for the interest free account so I would know how much I needed to pay each month in order to pay off the interest free amount within the year time frame. This time I only received one statement that combined my regular Macy's account with my interest free account. When I went to Macy's to pay my account at the store I was told that they can only see what I owed on the combined account and that they could not see in their system how much I owed on my Macy's account and how much I owed on my interest free account so I could pay both and make sure I paid enough on the interest free account so it would be paid off within the year. When I came home I called Macy's customer service and was told that when my payment was received into the central Macy's payment center that enough money would be put into the interest free account that it would be paid off within the year and I trusted them. Now the year is coming up on my interest free account and I found out that only a small amount was actually put towards my interest free account and now I have to come up with over $800 to pay off my interest free account or I will have to pay over $250 in interest that has accrued over the past year. Macy's has set it up so that a person cannot pay off their interest free account within a year so that either you will HAVE to come up with a HUGE amount of money or PAY the HUGE AMMOUNT of INTEREST. Also you cannot pay more than the minimum amount because it will not be put towards your interest free account it goes towards your account that accrues interest. MACY'S IS PUTTING ON A SCAM TO CHEAT PEOPLE OUT OF THIER MONEY "

This review was modified by rochelle.str. on July 31 2015 12:21:31 PM

Rating 2/10
1/5
2015-07-29

"I would give a 1/4 star if possible. This has nothing to do with their merchandise more so than their credit department. Always had used a 3rd party paying site (mycheckfree.com) and apparently without my knowledge automatically stopped several vendor's paper statements from being sent and only email notification on amounts due. Would NEVER opt for this, for too many emails with spam and etc. just never would receive a statement in a timely fashion, thus caused a late. Macys notified me, I paid in full, in fact $253 over, for a return was not credited. But ended up with a 30 day, but they had my $253 for (3) months before refunding and they will NOT retract, after challenging over and over the fact have been a customer for over 22 years! and NEVER once paid late. Does not matter to them. Well good, I hope that my patronage of over 22 years and a yearly amount of 3000-5000 spending will not matter either, for Saks Fifth Avenue will now receive that business. ACCOUNT HAS BEEN CLOSED!!"


Ratings Calculation Change
Learn about Our Reviews

Share Macy's's store rating

Macy's is not a merchant member. If you're this merchant, learn more!


See all Merchant Members »