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Macy'sCoupons
  • Macy's
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.65/10 3.65/10
    Chance of future purchase: Rating 1.11/10 1.11/10
    Shipping & packaging: Rating 1.36/10 1.36/10
    Customer service: Rating 0.74/10 0.74/10
    Return/Replacement policy: Rating 1.17/10 1.17/10

153 Customer Reviews

Rating 2/10
1/5
modified review posted

"Macys sucks, they claim they have free return policy, they really don't, even they send the wrong size, or sometimes the clothes been worn or they have security tags which leaves holes in the soft garments, after words they send a letter saying they will close your account if your return merchandise, and their customer service skills are really bad, if you see any item you can print it and show to Nordstrom they will mach pricing. please don't shop Macys."

modified review This review was modified by alindallas on March 09 2015 08:55:44 AM


Rating 2/10
1/5
modified review posted

"I have never, in my life, been more frustrated with a store before. I just recently opened an account right before Christmas. I thought it would help share cost of my bills and spread it out. I should have just paid with cash. I have it. So maybe that is my one down fall. Anyways the incompetent sales associate that opened my account put in the WRONG address. There is a street in my town that is what the saleslady put as my address. So guess where my credit card went? To the wrong address, of course! Guess where my first bill statement went? To the wrong address, of course! So fast forward to 3 days after my first statement is late... I get a call from Macy's. I answer and the customer service agent says that I am late on a payment. I remember that I purchased some items and say I never received my statement. AS i am saying this; no, literally AS i am SPEAKING, the customer service agent says "What is you bank account number so that you can pay your debt." I say well I don't feel comfortable giving you my bank account number debit card number etc. over the phone, but can you tell me where you sent the statement as I did not receive it? And the customer service agent says the WRONG address to me and I say umm that's why. Can you send it to my ACTUAL address? And the customer service agent unwillingly obliges. ( I think they may get off when they collect a debt {and yes I can say "them" because I spoke to 6 customer service agents in the span of 3 weeks now}) So 5 days later (and a second phone call) I receive the statement and what do you know it's a second statement that isn't even due for 3 weeks!! That customer service agent I spoke to the first time didn't even send the one that is overdue!! AHAHAH. So I call Macy's (3rd time for this issue caused by a Macy's associate!) and I say "Hey ummmm... the person I spoke to earlier about this debt I have AND AGAIN BEFORE I CAN GET MY SENTENCE OUT THEY ASK FOR MY BANK ACCOUNT NUMBER SO THAT THEY CAN COLLECT THIS DEBT!! Now I would have just paid the part that was overdue because I could see the "remaining balance due" from the previous statement...but... I can't see what was purchased on the overdue bill! So I'm stuck contemplating how much I bought, or if it was even me that bought said stuff since I NEVER RECEIVED MY MACY'S CARD AND EVERYTHING OF MINE WAS SENT TO AN ACTUAL ADDRESS (just not the right one!) and someone else could have used my card! So i explain to this third customer service associate and he promises to send me my first statement and also my card so that I can pay through my bank account online! I thank them profusely. Problem is nothing ever arrives! Another 3 people call trying to collect this debt and I keep telling them I am waiting for my account number and the first bill that are coming so that I can review purchases and pay online etc.! Then today! I GET A CALL AT WORK AND I AM FURIOUS! THIS HAS GONE ON LONG ENOUGH. This sales associate tells me that my only option to pay the debt is to go into a Macy's store to get my account number because my card was never coming since my account is not up to date! ARE YOU KIDDING ME!? All I wanted to do was pay my bill and not only was there an interest charged from the first bill not being paid to the second because I NEVER RECEIVED IT! I also can't get my account number any other way then driving an hour out of my way to the store because of some idiot who screwed up my address! I also find it extremely hypocritical that MY Macy's account can't be given to ME over the phone, however, there's no big deal in sharing MY BANK ACCOUNT INFORMATION to Macy's over the phone. Laughable. I am beyond mad. I have told everyone I know to spread the word how horribly difficult Macy's makes paying bills and how incompetent they are at setting up new customers. I personally will never shop here again not EVER. And I was a pretty big consumer of Macy's products. I even made a wedding registry at Macy's and there are products left over that I would have had no problem buying myself. I think I'll get those necessities at Bed Bath and Beyond and other, much finer retailers. Also my mother, she makes a purchase on Macy's online almost every day. As soon as I told her of this ridiculous debacle she promised she would never shop here again. I have a very large mouth and I have no problem discussing this issue at length with anyone who wants to listen."

modified review This review was modified by JESS8608 on February 19 2015 07:55:24 AM

Rating 2/10
1/5
modified review posted

"I ordered a jacket online and I was in a hurry, so I paid for the premium shipping, but the item arrived late, which happens sometimes. But, when I called the costumer service, after waiting for a long time, they started saying that it's only one day, and they don't do anything for that. And when I was explaining that I was in leaving for a trip and I needed my item, they just hung up on me!!! This was by far my worst costumer service experience. I will never buy anything from them either online or in store."

modified review This review was modified by farshadkt on January 31 2015 11:32:43 AM

Rating 2/10
1/5
modified review posted

"very disappointing macy's. do not buy from here. worst customer service. wont even deliver to your house after paying for delivery, getting a scheduled date and time with a no show after waiting over a week to receive it. called to get help, spoke to automated voice system and finally got in touch with a woman who was just as robotic as the machine, giving me no information and refused to have them come. i wasted an entire work day on an unreliable company with incompetent employees who wouldn't even put the supervisor on the phone to help me. got no help, no phone calls, nothing. do not buy from here. canceling order and all credit cards my family has with macys. i will never bring my business here ever again."


Rating 2/10
1/5
modified review posted

"I have had such an awful experience with Macy's this has been going on since I received my August 2014 statement. I placed 2 orders on line 7/16/14 and one 7/23/14. They did not fit so I returned them. Macy's acknowledged they were received. Then they proceeded to send me a "gift card". Why a gift card when I purchased using my Macy's charge card why not just credit my account as they have in the past? I called and told them I want the credit on my credit card I gave them the gift card numbers and destroyed these cards as I only shop on line. I have called and e-mailed no less than 8 times. They can not figure out how to credit back my charge card nor how to afford me the gift cards that I destroyed with their knowledge and approval. They owe me more than $215.00 for these purchases. NO ONE CARES! I am exhausted with dealing with these STUPID people. I have dates/names and promises which all come to nothing. I will NEVER buy anything from Macy's again. And I plan on complaining everywhere I am able to warn people never use the Macy charge card as they can't figure out how to credit returns on their card."

modified review This review was modified by amerchero1 on January 30 2015 12:19:14 PM

Rating 2/10
1/5
modified review posted

"I ordered several items that were on sale, and there were obvious signs of use on two of them!!! One has a huge tear that does not happen unless the cloth has been used for a relatively long time. It is just disgusting how Macys.com recycles and sells used cloths. One can find second-hand clothes in much better condition from local stores!!! It is very high priced for a used cloth that cannot be even donated. Never buy at Macys.com."


Rating 2/10
1/5
modified review posted

"I ordered $33.98 merchandise at Macy's 12/31/2014, Shipping was billed at $9.95 - a little high for 2 shirts that can ship in an envelope. But when I received it, Macy had tacked on $.49 "shipping surcharge", no reason given. Not only that, but I could walk to a Macy's nearby, but in-store pick up was not available at that store. When I called to complain, could not get a person, just automated phone message telling me when the order shipped. Not a good online experience. I like Macy's, but not the online. "

modified review This review was modified by clintjames651 on January 17 2015 01:37:37 PM

Rating 6/10
3/5
modified review posted

"Shopped at Macy's few times and was very pleased with the prices and fast international delivery with DHL. But not everything was perfect - I got wrong color polo shirt, and sometimes clothes that are actually out of stock, are marked as available. But I am still quite happy with the store because of the prices and fast shipping!"


Rating 10/10
5/5
modified review posted

"Got a great deal on Polo shirts. Husband loves them! "


Rating 10/10
5/5
modified review posted

"Very good service! I'd love to shop at Macy's again."

modified review This review was modified by Mamika on January 10 2015 06:25:33 PM

Rating 2/10
1/5
modified review posted

"Trying to order from overseas to deliver within the USA was horrid - still haven't managed to order.
They cancelled the order.
When I called they tried again. Didn't work - so I got another card and that didn't work. I was told I was "black-listed" and was told to use a friend and their card - all sounding too fraudulent for me. So got put through to consumer protection who said "sorry" too many times but the information provided by me was incorrect BUT couldn't tell me which part. I cannot fix what is true??
Then when asked to speak to higher up to work out how to fix the problem - they hung up on me. Would NEVER recommend them
"

modified review This review was modified by snaus on January 08 2015 06:27:10 PM

Rating 2/10
1/5
modified review posted

"I have never had so many problems ordering online than I have from Macy's. It's like torture. Their online ordering service is the most inefficient process I have ever encountered (we have no Macy's store when I live). First of all, the online set up for ordering is full of glitches. At least if you have a Mac. One minute my cart has an item in it, the next minute it's empty. This happened with every item I tried to order. I had to log in four times to place one order! Then when I was in the middle of placing the order (a coat) and had given my bank card number, a message came up, "We are sorry for the inconvenience please take 20% off." WHAT INCONVENIENCE? FOR WHAT? I could not finish placing the order. It kept saying my cart was empty!!! I then had to log out and log in again. I tried to order it AGAIN and a message came up: This item no longer available. (Oh, so I guess that's why the 20% off message? 20% off, but no code was even included so I could not apply it to any other order anyway)! I logged out. Called customer service and was talked into ordering another color. I then went back online a while later, and lo and behold, the first coat I really wanted was available again! So I ordered it online and paid for that one too. I later went to my bank account online and I was charged for the first coat that was supposedly not available. I was charged for three coats. I called and said I need a refund processed for the one coat I was told was not available. I was told, that charge is only temporary until the order is fulfilled. What? I had to keep checking my account to see if it was taken off. It was. Then no coats came. I only got one email saying that one of the coats had been processed and a tracking number. I called customer service twice to get things figured out and was disconnected both times. Another thing that seems to happen frequently with their customer service number. If that wasn't bad enough, you have to listen to several minutes of sales pitch or requests for feedback when you call the 800 number. It's like a trap you can't get out of. This is the last time I will be ordering from them online. Too bad because they have some good sales. But it's not worth it."

modified review This review was modified by LSPFP on January 04 2015 01:08:02 PM

Rating 2/10
1/5
modified review posted

"Ordered expensive ring from Macys.com for wife 12/17/14.
Order cancelled because they couldn't reach me by phone (to re-verify my order?!).
I called Macys & reordered the $2,500. ring on 12/18/14 & they said it was all set.
I get e-mail on 2/20/14 saying Order Cancelled.
I CALL THEM AGAIN.
They attempt to explain (nothing). They begin to reprocess YET ANOTHER Order.
They tell me,... "Sorry out of Stock".
PITIFUL order processing, in-stock fulfillment & customer service.
NEVER AGAIN!
"

modified review This review was modified by rogdilbar on December 22 2014 05:10:44 PM

Rating 2/10
1/5
modified review posted

"So, I went dress shopping at Macy's and found a dress I loved. I put it on hold to make sure I was making the right decision, and went back 3 hours later to find out that it was missing. The first saleswoman said that she was busy and to come back later. The second one checked on the rack and to the stockroom, and stated that it wasn't there, then walked away. The third one checked again, and referred me to another sales representative. When they asked if anyone had seen it they sent us to search the racks and the entire level of the store. I was extremely disappointed with the customer service. Not only did they take all of my information and "forget" to put my dress on hold, but they also didn't care enough to take the time and help. Very disappointing!"

modified review This review was modified by pro_shopper on December 20 2014 09:22:40 PM

Rating 2/10
1/5
modified review posted

"Ordered online and they cancelled the order because we were not home when they called with a verification code needed to proceed. Once we provided the code they re-processed the order and shipped it across the country to a completely different address never used on my account. I spent hours on the phone with customer service, was only able to receive a refund once all items were confirmed delivered to the wrong address. Horrible company, no compensation for time and energy wasted!"

modified review This review was modified by Maxi2323 on December 15 2014 09:03:01 PM

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