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Macy'sCoupons
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.54/10 3.54/10
    Chance of future purchase: Rating 1.59/10 1.59/10
    Shipping & packaging: Rating 1.67/10 1.67/10
    Customer service: Rating 1.25/10 1.25/10
    Return/Replacement policy: Rating 0.63/10 0.63/10

119 Customer Reviews

No Avatar
Macy's User
Rating 2/10
1/5
modified review posted

"terrible shopping experience!!! Placed an order online and ended up with "items not available".."



Rating 10/10
5/5
modified review posted

"I have had the best customer service ever with a womanshoes sales man on the phone I was looking for a specific shoe not only did he find it for me but he was more then happy to help me I just want to say thank you Mike Burgess of store 492 in thousand oaks California"

modified review This review was modified by lisahill79 on September 12 2014 04:41:21 PM

No Avatar
Macy's User
Rating 2/10
1/5
modified review posted

"Made an order online and Macy's ended up not having the item! They did not return my money or respond/contact me back about this issue. I will not shop here again!"


No Avatar
Macy's User
Rating 8/10
4/5
modified review posted

"como puedo hacer para comprar unos zapatos Michael Kors en size 6.5 o 7 cuyo numero de WEB ID 1669287, en colores marron, blanco y negro, que ya no los tienes en Puerto Rico y he intentado llamar a las tiendas que dicen que tienes existencia y nadie contesta o me pasan con el departamento de Zapatos y suena hasta que se cansa, Si me pueden llamar al telefono 787-688-4155 Yolanda Ortega se los agradeceria. Saludos"


Rating 2/10
1/5
modified review posted

"Boy, I wish I had read all these comments before researching handbags and placing an order with them. I don't typically shop at Macy's but needed to replace my daily handbag, plus found a couple of other cute items. And hey, it appeared that they were 15% off to boot! To begin, not one but ALL of the items were "excluded," which sort of soured things from the beginning. Then one item wouldn't load into my cart, so called. The person who assisted with my order put the wrong colors for one bag, so had to take time to call back again. The person I spoke with had a strong foreign accent and was difficult to understand. After being put on hold several times (how hard is it to do a simple exchange?) I was told that they would have to cancel and redo the order and, by the way, there was now a hold on my credit card due to the previous order and so the replacement item charge was declined. Then the clerk generously offered free shipping to compensate me for my trouble, problem being that I was ALREADY getting free shipping due to the amount of the order. At this point I was disgusted and told her to cancel all items. She would not give me an identifying number and when I again had to wait for a supervisor I just hung up. Ridiculous customer service, especially at these prices. Happy to take my business to Dillard's or Nordstrums"


Rating 2/10
1/5
modified review posted

"We order mattress and we were schedule for delivery for 25th of July. And we got called on 24th saying that we are schedule between 11.15 am- 1.15pm. But to make sure we get this on schedule ; I called customer service on 24th to make sure driver called us 30 mins before he get home and also change primary number to mine number. On the delivery date : I got called in this number from customer service from macys at 11.23 am. He said that driver is outside my house. I told him that I requested That driver to called me 30 min before he get home. I request him that I will b there in 20 mins. He told me he will ask driver n will call me back. He called me back n told me that driver can only wait 2 more minutes. I insist him that I requested that to make sure to call me 30 mins before. But he claimed that driver did called me twice n left voice mail. I keep telling them I didn't got any call. And I have phone with me all the time. I also tell him that I can get my phone record that I didn't got any call. He asked me to called customer . I called customer service right away and explained whole situation, and she asked me to hold for couple of Minutes. She care back after 2 Minutes in hold. And she told me she talked with driver. And quote" I have to go with; what driver said." That's means she was saying I am lying that driver did called me 2 times. Which I felt really low. I am customer and I told her I can give u my phone record to show that he didn't called me. She said she have to go with what driver said. I was horrified with customer experience and I requested If I can talk with her supervisor. She put me on with her supervisor . Her name " Ycorie". I explained her whole story and requested her if she can deliver mattress either today. Tomorrow or day after tomorrow. She said she is sorry and she can't do it. She asked me to called customer service and reschedule. This is insane. I waited 2 weeks for mattress and I have to wait 2 more weeks. I requested her I cannot wait 2 more week. I insisted that it's not my fault that driver didn't called me. She keep saying that driver called in. This is worst customer service ever. I was very disappointed with supervisor and asked her to cancel my order. She didn't hesitate at all or said anything . And she cancel order. Macy's customers service is worst and they don't care if customers buys or nor. I asked her she don't mind if she is losing one customer for whole of his life. She said no. Pathetic customers service. I am gonna close my macy's credit card too. I am done with macys . And I will request fellow customers to stay away from macys."

modified review This review was modified by vivek8888 on July 25 2014 11:32:56 AM

Rating 2/10
1/5
modified review posted

"Absolutely atrocious place! I've never experienced such poor customer service. Placed an order online and waited a good two weeks. Order was shipped, but instead of DKNY trench coat, they'd put in a pair denim overalls. Called to have it corrected and was informed that they no longer had the coat in my size. They can send me a size smaller or one bigger. Because that's a GREAT option! And they won't credit me until they get their items back. Ironically, shipping label said "packed with pride by Lisa"! Clearly Lisa needs to go to school and learn how to read. Because jean overalls does not equal a trench coat. So extremely disappointed. Have cancelled my credit card and won't be doing business with this company anymore."

modified review This review was modified by genuineR on June 26 2014 05:17:05 PM

Rating 2/10
1/5
modified review posted

"I am so disgusted with Macy and their customer service. Just bought a gift for a wedding that was supposed to be shipped to me, but Macys puts in the bride address for shipment and you have to change it if you want the items sent to a different address. I did not notice this. Then the bride got the gift but there were 4 items missing. They argued with me that they all shipped in one box on one day. So the bride sends me a packing slip clearly showing that 5 items were checked off and shipped and the last one which was 4 bowls was not shipped.. the other issue is that this gift packing slip show all of the prices. I am so upset I WILL NEVER SHOP AT MACYS AGAIN."

modified review This review was modified by MaryDS2014 on June 13 2014 12:37:29 PM

Rating 2/10
1/5
modified review posted

"Very disappointed. I noticed that the item they were shipping was not the right item I ordered. The original confirmation email shows the right item, however, Macy's my order status page shows the wrong item as my order. I emailed Macy's customer service attaching my confirmation email. It's clearly their system error, but the return process is the same as anyone else's return. They won't ship the right item: I need to place another order and they'll credit the account when they receive the return. Yes, there's magic coming my way."

modified review This review was modified by inkandtoner on June 03 2014 10:11:41 AM

Rating 2/10
1/5
modified review posted

"I have a Macy's credit account or I should say had a Macy's credit account. When A bill came for $116.36 with a $5.00 fee for missed payment from previous month, March, no big deal I'll just pay it this month, April, due on the 28th. Then it began.....they called out the dogs.... the credit department called on the 22nd where the representative said I was overdue and needed to pay the bill and they had been trying to reach me since the 19th. Really Macy's? WTH? I told the representative I received the new bill, it was due on the 28th and today was the 22nd. He told me to listen I owed the money and he was calling to collect. So..... I paid the bill and promptly cancelled the card then was told I was foolish to do so, it was my fault for not making the initial payment. Well Mr. Representative....I will no longer be shopping at Macy's and if wishes come true...I hope that every other customer that is harassed by Macy's credit department follows suit, Macy's goes belly up and you're no longer needed. A guy can dream can't he?"


Rating 2/10
1/5
modified review posted

"Their online service is absolutely the worse. Five months ago I ordered an item that was never delivered. To date I have never received a credit but they charged my account. I have called three times- twice spoke to people in India who could barely speak english and this last time spoke to Mathhew employee #91030604 who had difficulty understanding why I wanted my credit. It should not take five months and numerous calls on my part to get my credit."

modified review This review was modified by Princess-number on April 08 2014 08:26:00 PM

Rating 2/10
1/5
modified review posted

"I've placed an order on Macys.com with shipping address being my friend's address @ shopfans (all in the US). Only to find out the next day that it got cancelled. I tried placing the order again - same thing. When I called Consumer Protection department I was told the system has identified combination of billing address and shipping address as "fraudulent" and I will not be able to place any orders using my account anymore. Obviously, I demanded a review from a supervisor (I also called up my bank and verified that all details on my account were up to date).
I've also tried placing an order via phone with a customer service rep - using my credit card, using my friend's credit card, and even my friends "russian" credit card - nothing worked, none of the orders went through and were blocked by system. Customer service rep thinks all the issue is with the name on the shipping address - Boris Kiselev. Apparently, shipping to Russian names is no longer allowed in the US!! No matter what citizenship you have!
Finally, when I called back Consumer Protection in a couple of days to see what the status of the case was, I was transferred multiple times and eventually told that there was no "under review" note on my case and they are determined this is a fraud and are not willing to look into this anymore (literally, they are calling me a fraud). So, here we go... - I m not able to get an item I wanted and ship it where I want it to be shipped, I wasted more than couple of hrs talking to various Macys department and finally, they claim they are protecting their customers, but who is protecting me in this case? NEVER AGAIN MACY'S.
"


Rating 4/10
2/5
modified review posted

"I bought a pair of heels online from Macy's. I loved the heels but they cost $100 and I found the same pair at a different store for $60 a couple of days later. I returned the shoes without any problems. They were great shoes, one of my favorite pairs, but overpriced. "


Rating 10/10
5/5
modified review posted

"I am very happy with the online order I placed at Macys. I even had to call customer service for assistance in placing my order and they were very helpful and informative, walking me through every step of the way. The support line is open late too. Macys shipping was very quick. I received my item so much sooner than as described on their website. Iit only three days in total from the night I placed my order until the afternoon it arrived at my front door. My order was sneakers and they include a pre-printed shipping return label in case I wasn't happy with the order, size, quality, “arrival date” or simply needed to "change my mind". They list processing of returns/exchanges to take only 4 days. And you are given two choices of return method - in store or by mail. Their return policies seemed very straightforward, as that is the first thing I look for before placing an order online. I am very happy with the overall ordering process, as well as the item I received. The quality of the product I received is excellent. I would definitely order Macy’s products again over the internet, as they make it so easy, with a good return policy in place too."

modified review This review was modified by Marcy-L on February 09 2014 12:08:57 PM

Rating 2/10
1/5
modified review posted

"I placed an order for Coach perfume on line. I hadnt received the item for quite some time so I called customer service. She stated it was no longer available and quoted me a significantly higher price even though it was still there at the same price. When I asked for a manager she said they wont be able to help you either, WOW! Was I just a victim of the old bait and switch? I'm very surprised Macy's would do this. Well live and learn!"


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