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Stores > Macy's

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  • Macy's

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
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    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 6.39/10 6.39/10
    Shipping & packaging: Rating 5.31/10 5.31/10
    Customer service: Rating 5.83/10 5.83/10
    Return/Replacement policy: Rating 6.25/10 6.25/10
Rating 8/10
4/5
2017-01-02

Too many sales not enough bargains

"I remember growing up with Macy's seasonal sales. My mom would load us in the car and we knew that if the destination was Macy's, we were getting some pretty cool clothes that didn't maker Mom's wallet too light. Nowadays it seems like they are selling clothes that are permanently on sale and not all the nice. Macy's seems to be competing with Marshalls and Ross rather than with Bloomingdales. It's a different shopping experience these days."



Rating 2/10
1/5
2016-12-18

Lied about price on ring

"Last night bought a levian ring that had a price tag of $6,300. After my discounts it came down to $1615,74 - so you would think that was a good deal. Later that day I was in Lord & Taylor and the same exact ring had a price tag of appox. $3,800 - sale price of $1450.00. I just wish Macy's could be a little more honest in their pricing."


Rating 6/10
3/5
2016-12-17

Awful! Awful! Awful!

"I was treated so poorly by a customer service representative over the phone I just had to write this. I was ignored and made to feel like it wasn't her problem at all and my concerns were wasting her time. You would think that with the reputation Macy's has and the in store experience I've always had would reflect on customer service online! But NO! I will never shop online at Macy's again and I would hope they give more customer service training."


Rating 10/10
5/5
2016-12-09

Special order no problem

"Special ordered a pair of shoes in their store and they arrived at my house very quickly. Very happy with there service."


Rating 2/10
1/5
2016-11-29

Poor Service from their mistake

"Ordered 2 Samsung FAST CHARGE wireless pads as part of Black Friday sale for $19.99 each on Thursday. Got shipping confirmation Friday morning so did not buy anywhere else. Package arrived and they sent the SLOW charge models. Contacted customer service and was told they would not be sending out the correct model, if I wanted to drive to local stores I could see if they had the right model in stock, or I could send back. Looked at all my records and found the UPC code they use for the FAST CHARGE is the one on the SLOW model. This means anyone who ordered on the sale probably got a SLOW model without knowing the difference.

Last time I was in customer service if the company screwed up you don't tell the customer they have to do all the work to fix it. You fix it and apologize for the inconvenience.
"

This review was modified by DMCliff on November 29 2016 09:43:05 AM

Rating 10/10
5/5
2016-10-19

Macy Sales

"Macy Sales are great!!!! When they advertise a sale its a real sale!!!! The consultants in the respective departments will always find a wow pass or coupon . Makes me a returning customer. Dressing professionally can be expensive at times however Macys end of the season sales make it possible . Bring Brick and Mortar back Online retailers have no accountability besides amazon Thank You Macys"


Rating 10/10
5/5
2016-10-04

Macy's are a safe bet.

"I have shopped at Macy"s now for about 10 years, and comparing these guys to some of their competitors they run rings around them. Price and service they are great, better still if you have any returns they never argue and always help.

Bigger company who want the customer to return by doing the right thing.
"


Rating 10/10
5/5
2016-09-07

Great service!

"Website is easy to navigate and all items arrived as ordered on time. Love to shop in the store, too!"

This review was modified by C123c on September 07 2016 03:15:41 PM

Rating 2/10
1/5
2016-07-03

ZERO stars for Macy's

"I have spent several hours on the phone and spoken to 5 different people. Needless to say, I will NEVER, EVER spend another penny at Macy's either online or in the store. Absolutely horrible customer service. After ordering online I get an email saying they can't fill the order. I order something else and they ship to an address I moved from over a year ago. I have ordered several things at my new address but they just decided to start sending to the old house. I called and asked them to fix this. Oh no, "we can't delete an address from your profile" REALLY???? I finally asked to speak to a supervisor and after explaining this nightmare, I asked what her name was. She quickly hung up on me. I am also speaking to the customer service department in the Philippines which creates a language barrier since I am in the US and speak english only. My next step is to try and get my money back for a package that is being sent to my old address. "

This review was modified by hatingmacys on February 19 2017 07:52:00 PM

Rating 2/10
1/5
2016-05-09

Never buy anything from this store

"They are untruthful, false advertisers. They canceled my order of a sale item saying that the item was unavailable however if I want to pay their standard price (a lot more) it is still available for sale on the web site. I am sure that the lose of my business will not upset them, they could care less. So you should go somewhere else to buy your goods. They have no honor what so ever."

This review was modified by Rex7 on February 19 2017 07:52:28 PM

Rating 2/10
1/5
2016-05-06

Worst online shooping experience ever

"Twice they have send my packages to a different city. They have representatives that hardly speak the language and dont understand what u saying to them. And at the end of everything i stay with out my items and dont even get a coupon for all my troubles. Terrible tertible terrible and such a big name and so expensive. They cant even teack a package sent back to them for having wrong address cant even call warehouse to track package down to resend to customer correcy address in overall is a mess. Im very very dissapointed"

This review was modified by Elym on February 19 2017 07:52:45 PM

Rating 2/10
1/5
2016-04-07

Macy's cancelled my order to avoid ebates cashback

"This is the second time several month apart that I've placed orders online at Macys and had to call. This time the cart wouldn't accept my gift card without me calling, the lady did something and all of a sudden it worked. I submitted order (with ebates active for 6% cash back) and about 20 min later I get an email saying order was cancelled and to call consumer protection number. I called, gave my order number, name, phone number. The guy said to hang up and he would call the number provided for verification. He called back and said the reason the order was cancelled was because the item was no longer available for store pickup, that I could have it shipped to my home. I think this whole ordeal was a ploy for Macy's not having to give cash back through ebates. Now that my gift cards are used up, will NEVER shop at Macy's again."

This review was modified by cs43ntp on February 19 2017 07:53:22 PM

Rating 10/10
5/5
2016-03-13

best prices

"found a suit here for $300 less thasn other retailers! yo got my business!"


Rating 2/10
1/5
2016-03-08

Disaster

"Worst customer service ever. They useless. First and 100% last time placing order on that world known scams. Ruined my day. I would give half a star if would be possible"

This review was modified by kravshan on February 19 2017 07:54:00 PM

Rating 2/10
1/5
2016-01-29

Worst ever credit card

"Do not get a Macy's credit card. They try to entice you with a discount, but they will not send you a statement until after the due date, and then they immediately notify the credit agencies of a missed payment. So it's a scam, not worth any potential discount for paying with a Macy's card."

This review was modified by Alexissmith on February 19 2017 07:54:07 PM

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