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mackcam.com

Consumer Electronics

Rating 9.73/10 47 reviews
(94 lifetime reviews)

9.73/100 (6-month rating)
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All Customer Reviews (94)

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Deek666
Rating 10/10 5/5
modified review posted Feb-26-2009

"My Canon G7 needed repair! I had a warranty I bought from Mack right after I bought the camera. After 1 year and some months the flash went out completely and when I went to download any pictures the camera would turn off automatically instead of downloading. These 2 problems happened at the same time. I sent it in and they fixed the flash but the camera still turned off when I would download any pictures. I called right a way and they were very courteous and said they would send a repair ticket complete with postage paid both ways. I did pay the first time both ways and was happy they would pick of the postage on the 2ND repair. They fixed it and this time sent it without me asking 2 day Fed-Ex from their east coast location to the west coast
to me in Seattle, WA. It was fixed 100%. When this first happened I couldn't' find my info but called anyway to see if they could help. The customer service lady was very nice and asked if I had registered it within 30 days after I bought the warranty? I said yes and she found my info with all of the numbers and dates. I had been concerned with some of the negative posts I read at that time on this site. They could have made me look for it and who knows if I ever would have found it. There was no hint of hesitation to help me and I thanked them for that. They didn't have to do this as it was my responsibility to have it. For the negative posts here I want to say I believe them. I can only speak for myself and that is exactly what I am doing. For me when I received the information I filled out the form "EXACTLY" as instructed to. They handle hundreds of packages a day and if the instructions are not followed your item for repair can get lost. I made copies of everything for my records and it went through their system without a hitch both times. It did take awhile (3-4 weeks each time turn around) but their updated page with your information lets you know where your item is in the process of being repaired. Time was extended because they had to order parts for the camera. It took about 2 days to get the parts both times. I can see if I didn't follow their instructions it would get lost. I'm not referring this to anyone who has a complaint. I am sharing this with all of you for your own information. Follow the instructions to the letter. It is the only way to move your item for repair through their large system. What made me trust them from the beginning was they didn't have to acknowledge I was even registered. I have a 5 year warranty and Canon would have charged $160.00 plus postage both ways and insurance for this repair. I see since the time I visited last they have has a string of positive comments here. When I decided to send my Camera in repair I told myself I will file a review regardless of what happens. I have to say I was pleasantly surprised when they helped me with my missing information. They found my info in about 10 seconds. I wouldn't hesitate to recommend them to anyone. Thanks, Deek "

modified review This review was modified by Deek666 on March 01 2009 03:14:18 PM
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jdskycaster
Rating 10/10 5/5
modified review posted Jan-13-2009

"I purchased a Mack Warranty for my Panasonic Projector. My projector bulb died with less than 1000 hours on it. I purchased a new bulb for the projector and Mack reimbursed me for the cost with no hassle. I recommend Mack warranties to family and friends when they are purchasing new flat panel TV's or projectors. This provides excellent piece of mind for this type of equipment. Thanks everyone at Mack for an excellent experience.
JD"

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juserm5
Rating 10/10 5/5
modified review posted Sep-03-2009

"I purchased a 3 year warranty on the lamp in my digital projector. After 2 years lamp/bulb failed under normal use.

I contacted Mack via e-mail and had prompt, usually same day responses. A new bulb was shipped out and all is good.

Definitely recommending them to other based on my positive experience. More details can be found at avsforum.com"

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Yurachka
Rating 10/10 5/5
modified review posted Apr-07-2012

"My plasma TV stopped working. Called up Mackcam on Monday, described my problem to the operator and received a call back from Steve within 2 hours. He knew exactly what the problem was just from my description and said he would order the part that was needed to fix my TV. My TV was repaired the following Monday as soon as they received the part. The repairman fixed the tv within 20 minutes in my home. They really know their stuff and I had a very pleasant experience. Thank you."

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kcjumbo
Rating 10/10 5/5
modified review posted Apr-16-2012

"Had trouble with my TV, Mack looked at it and could not fix it. Then just sent me a check to replace it. Thanks Mack"

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Dallascmck
Rating 10/10 5/5
modified review posted May-11-2012

"Mack gladly fixed my smashed camera like brand new, and they returned it much faster than I expected! I would recommend Mack Worldwide Warranty to anyone who owns a camera, and wouldn't have a camera without it. Thank you!"

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elmuffinman85
Rating 10/10 5/5
modified review posted Feb-26-2009

" I bought a 3 yr pro warranty on a Nikon D2X in 2006 from Beach Camera. In December I was having issues with the power, sent it in they replaced the main power board and also got a complimentary ccd cleaning! received the camera 5 days later like new. Great job "

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DougCat
Rating 10/10 5/5
modified review posted Dec-16-2010

"I purchased a 3-year NEC projector bulb warranty in March and had to use it last week (December). The bulb didn't burn out, but the image became so dim as to be unwatchable. Even though it wasn't really dead and even though I had missed registering the warranty in March, they (Nicole) guiding me through the registration process and the exchange process, and I got the replacement bulb a couple days ago. I wanted to thank them for being the good guys and sending me the replacement [quickly] before making me return my dead bulb. It's an unbelievable improvement, BTW."

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Chunky99
Rating 10/10 5/5
modified review posted Apr-12-2012

"I had my Samsung at Mack and was very, very pleased with the service. Extremely professional and helpful. Never unkind no matter how often I called. Always returned calls. I would definitely recommend their service. Five stars for services."

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Jnalupta
Rating 10/10 5/5
modified review posted Apr-25-2012

"Great products and people. First got to know them through their photo walkabout in Springfield. A great time for avid photographers. Also brought my TV for them to take a look at. They were honest in their assessment and it saved me a lot of money. Recommended!"

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