2/5

posted Dec-09-2008

"We bought a 3 year extended warranty from Mack Camera Service on 12/15/04 on a Sharp 32" HDTV. Please be advised that Mack Camera Service is extremely difficult to deal with. So far I get the impression that the last thing they want to do is honor the warranties they sell. It has now been three months since we received an official "control number" from them (which expires after 90 days by the way). After endless delays on their part and numerous phone calls from me, they are now demanding to ship the TV from the local repair shop in Pheonix to their repair shop in New Jersey. I can only imagine how long it will linger there. Please note that I am only submitting this review as a public service. While an extended warranty on an expensive piece of elctronics might seem like a good idea, what good is it if you can't get the repairs made? Update (12/11/2008) - the latest is that Mack Camera Service couldn't get the part to fix the Sharp HDTV and so they are sending me a new LG 32" set. While their customer service certainly needs improvement, I must admit that I been apologized to profusely by mgmt. Once the new TV gets here and I make sure it works, I will update these comments. 12/17/2008 - we received a refurbished LG 32" HDTV, I have tested it, and now consider this complaint resolved. "

This review was modified by BVaught on December 17 2008 06:04:51 AM

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5/5

posted Feb-12-2008

"My Sony A100 digital SLR camera developed an image stabilization bug. I got the 5 year Mack extended warranty and my camera's mfg warranty just expired. Mack had to send the camera to Sony, but a month later I got it fixed, recalibrated, and working perfectly. Looks like my experience with Mack was positive."

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4/5

posted Feb-17-2009

"This is a follow up to my prior post. After I posted my review, I was contacted by Dave from Mack Camera and he apologized for the delay and promised that the Camera would be repaired and shipped within 2 business days.

I now have the camera back and I am happy with the service they performed. They even fixed a few things that would not normally be covered under "manufacturer's defect".

I was told that Mack Camera is undergoing some changes to make their customer service department better. If they had just communicated to me better and set proper expectations, I would not have been so upset.

I appreciate the attention that Mack Camera gave me and I think I would be willing to give it a try again.

Thanks!

____________________________________________

I am a professional wedding photographer and my D2X has been at Mack Camera for almost 30 BUSINESS DAYS. Since week 1, the status has said that the camera is in line with a repair technician. I called 2 different times and both times the support rep. said that they would talk to a manager and get back to me. Guess what. I never got a call back both times. When I called a 3rd time, I was told that the camera will be looked by the technician this week. At this point I have just given up. What else can I really do?
The SLA on the website says that the turnaround time for professional cameras are 10 to 15 business days. At day 30, the camera still hasn't been looked at. Who knows how long the technicial will take once its on his table.Thisis unacceptable. I am putting my job at risk by not having 2 professional bodies.
I am hoping that one of the supervisors/managers from Mack Camera is reading this post and will respond with a good news for me. BTW my RA# is 293527
At this point, I can't even imagine buying Mack warranty for my equipments again. Will I recommend Mack warranty to my fellow photographer friends? Probably not.
I am just hoping that Mack Camera will do a fabulous job on the repair and I will not have to blog about my experience or share my comments on PPA website or other discussion boards. I know I am just one customer, but I can reach a lot of potential customer. Thanks to the power of social networking.
"

This review was modified by rajeevk on February 25 2009 09:21:10 AM

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1/5

posted Dec-10-2010

"Awful service. I don't recommend making any business with this company.
- I sent all the paperwork for a DSLR camera repair international warranty on sept. 2nd 2010, including the Canon repair estimate
- I had to send many emails (never answered) and make 3 phone calls from France to finally get the estimate approval email on oct. 27, almost two months later
- I had my camera repaired here in France by an authorized Canon service (short 7 days delay)
- I then sent the paid invoice on Nov. 9th to Mack Cam, and again I had to send many emails (still no answer) and make 3 phone calls from France to get them transfer my money to my paypal account today (Dec 10), that is one month later.
All in all, I stayed more than 2 months without my camera available (for a 7-day repair), and one more month waiting for reimbursement. Plain bad business. I'll never ever buy another Mack Cam warranty."

This review was modified by jdup on December 10 2010 08:29:15 AM

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5/5

posted Apr-12-2012

"We had an HDTV that for several years that we had bought somewhere else and was no longer under warranty. We thought the TV was hopeless and were ready to purchase another when we decided to get an estimate and see if it was possible to repair. To our surprise the problem was minimal as was the cost and our TV is as good as new. We will definitely look into repairing any electronic items in the future at Mack."

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5/5

posted Apr-22-2012

"great store fast return on damaged tv 328182"

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5/5

posted May-21-2012

"Sent my Nikon coolpix camera for view screen problems, Mack repaired and returned it quickly, no muss, no fuss."

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5/5

posted Oct-27-2009

"Bought a Mack bulb warranty through third party two years ago. My projector bulb finally gave in and I used my Mack warranty service and requested a replacement bulb. The first bulb I received was an after market bulb that I was not happy with. I contacted Mack and they replaced it with original Sharp bulb without any issue. I am completely satisfied with the way Mack Camera handled my warranty service request. First rate service all around. "

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4/5

posted Dec-18-2008

"I bought a Stylus 725 on ebay on june 19 07 with the warranty from mackcam (3yr digital under 250). My camera is not working now. It is not turning on toake picture or video. I have the shipped the equipment via fedex to them. I will keep an update to see how long it take for them to fix it. tim
So far I have gotten no repsond from the warranty department on my camera. 12/30/2008
Update
I got my camera back on 1/7/2009. It working perfectly. Great Service"

This review was modified by timwfm on January 08 2009 10:57:34 AM

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5/5

posted Oct-07-2009

"I purchased a Mack warranty through my television dealer when I bought a Pioneer Kuro Plasma TV. Due to the dealer going out of business, I never got the warranty. Dave at Mack Camera put in a lot of time and effort working both with the TV dealer and myself (as well as several other customers of the dealer) to get the situation resolved. His communication was great, and he was honest and empathetic with both sides in the dispute and really helped solve what could have been a nasty, messy situation."

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