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"Do NOT - I repeat DO NOT order mats online. Speak to someone and be sure the mats you are ordering for your car are specific to your car. We ordered mats online for my wife's 1999 Chevy Cavalier convertible. They obviously did not have a mat for that car because they were much too large and barely fit through the door, let alone on the floor. They were so bulked up on the floor, the clutch and brake pedals could not be depressed. I spoke to a customer service rep and was told they selected a "universal" mat that was sized for that type of car. I received a return authorization number and was told I would have to pay for return shipping, even though the mats were grossly oversized and would not fit (and they claim to have mats sized for every car . That is a lie!!!)I would not buy any product from Macneil again - their customer service policies will cost you dearly. We consider them unreliable and disreputable. "
"these guys have awful customer service. their web site is confusing and indicates they have the side window deflectors for my car, which they don't. i found this out by ordering them. then the fun began as i tried to return them. first spoke with brittany, who seems to have flat out lied when she said they'd send a return label. it took 3 calls and a letter to the CEO, who didn't bother to answer to get the return label. don't buy from these guys."
"Ordered digital fit mats for my 2010 Tacoma because they are supposed to be a precise fit. The mats gapped at the transmission hump and kick panels - loosely fit. One inch gap at the kick panels both left and right sides. Sure do not fit my Tacoma as nicely as the WeatherTech online website photo shows. Quality of the material the mats are made of so far is very good. Other than a POOR FIT the mats serve their purpose very well."
"Rear mat required some cutting/modification by purchaser. Before my purchase I e-mailed their customer service twice asking specifically about this since my truck configuration was not specifically covered in their website. I never received a response to my question. I finally called and spoke to a customer service representative and asked specifically about the rear mat. For the F-150 there is an additional note on their website regarding an optional subwoofer, my truck does not have that but does have a factory installed 700w amplifier under the right rear passenger seat. This is where the cutting is apparently necessary. Their website does not state this at all however an information sheet I received in the box with the mats does mention "Some rear WeatherTech All-Weather mats are designed to be trimmed." The following is from their website under the 'Description' tab: "The WeatherTech® FloorLiner™DigitalFit®accurately and completely lines the interior carpet giving "absolute interior protection™"! Digital laser measurements of interior surfaces offer a consistently perfect fit!" And this is from the same tab under the heading "Over the Hump Floor Liner: Rear FloorLiner™DigitalFit® incorporates many of the same design features as the front FloorLiner™ DigitalFit®." Nowhere did I see anything about trimming/cutting. Additionally, the ‘Installation’ tab makes no mention of any possible trimming. For me, perfect fit does not mean trimming required. I'm not the brightest bulb in the box nor do I have the steady hands of a neurosurgeon so if I make a mistake and cut it wrong it's on me. FYI, Sheila from customer service did convince management to send me a shipping label to return the rear mat at no cost to me: Thank you Sheila."
"Disappointing!!! Not only did they misrepresent the color of the product, but when I called customer service they tried to tell me that the color they sent me (brown) was actually “their” tan ….ridiculous! Needless to say I am returning the mats, and waiting to see if I get a full refund, including the shipping costs ($38 so far). If not, I’ll be filing a claim with BBB. "
"NO customer service I applied on the net from Regina to buy a car. I didn't know they were located 2 hours from where i live until they called me. When I told the sales guy i live in Regina , he said it was not a problem. He would sent someone to pick me up or he could manage to get me here by bus. the day after, a car was sent to take me to the shop. They sold me a hyundai car. when i came back to Regina , i didn't feel right with my purchase, so on Monday I called them to tell them that I'm returning the car. I went over my budget. the saler guy was suppose to come to Regina that day, so could fill out the form, when he heard i wanted to return the car, he said I have to drive back to Saskatoon. He would not come to Regina. They we made an agreement over the phone. I take the car back, and he manage to find me a ride to come back to Regina. When i arrived, they tring really hard to influence me to buy another car . It was about 8 pm , and I was stil there. The store was closing and the employees were living. I went to see the financiel person who was trying to persuaded me to take another car and said who's taking me home. He said he doesn't know. I replied that I had an agreement with the sales guy name Calin. Basically he was about to leave there at Martenville . I talked to guy and said that was not the agreement. I left me at Travael Lodge."
"Purchased a set of front floor mats for my son's 2002 Nissan Pathfinder as a Christmas gift. The fit was TERRIBLE. Custom Fit??? No way. Should have bought the generics at Walmart. Sad, because we really do try to buy products made in the USA. Won't be recommending these to our friends."
"I ordered a cargo mat and did receive the product on the date specified. I did not receive an email order confirmation until I emailed and called customer service requesting one. Otherwise there were no problems. Product fit great. I have had floor mats and cargo mat in my other vehicle for 9 years and they have worked great in collecting rain and snow without draining or overflow onto floor"
"I would like everyone to beware of this company! I ordered "digital" floor mats for my vehicle nearly a month ago. Once I received them the rear mats obviously did not fit, I contacted the company and they asked me to take pictures to prove this ill fit and for them to show them to engineering. I was then told, "that's just how they're going to fit." They were supposed to send a return label, but when I didn't receive that, I called and they blamed it on the USPS frequently losing their outgoing mail. They then set up a Fedex pick up at my home, which took another phone call because it didn't happen, but of course that was Fedex's fault. The second try they picked it up. MacNeil received the item back to them on 11/8, I called on 11/10 and asked about my refund I was told that it takes 3-5days. Today is 11/16 I still do not have the refund. I called and spoke w/a manager who blamed it on the employee for sending it to wrong department, and informed me that just because there are multiple models of my vehile, ALL of the floors are exactly the same! I assured him they are not. There is a difference in the floor of the $20,000 and the $50,000 model. At no time have they offered to refund the entire amount of my purchase, considering the trouble they have put me through. I am filing a complaint w/the BBB and if I do not see something happening w/in the next 5days, I will be seeking legal action. This company needs to learn to stand behind their product. "
"DO NOT SHOP HERE! We bought custom floor mats for our vehicle, which were supposed to digitally fit our new car. They were quite expensive, and may have been worth it if they fit, but the did not!!! We have attempted to contact this company many times, and have emailed them with photos to prove that they did not fit... but noone ever got back to us and now we are stuck with these worthless floor mats. We wish we would have purchased them somewhere else.They have no problem taking your order and promise their guarantee but when you wish to call them up on it, they are no where to be found.I never write negative reviews about any company but in this case, with such POOR CUSTOMER SERVICE we had no choice but to write this review in the hope that no one else will have to go through what we went through.I REPEAT--- DO NOT PLACE AN ORDER WITH THIS COMPANY!"
"Will not shop there again. Ordered digital fit mats for my F-250 because they are supposed to be a precise fit. The mats gapped at the transmission hump and kick panels. I contacted MacNeil and left a message requesting a return authorization number. Guess what? NO RESPONSE. So I had to modify the mats to eliminate the poor fit. Sure hope they last. Finally, their idea of tan is actually a dark cocoa color."
"I became concerned after reading reviews of MacNeil's online store/service after already ordering mats for my Tacoma. So, I was relieved when the entire order arrived by FedEx 4 days later. The mats fit perfectly and the grey color works with my truck and matched the color shown on the store's web site. My previously purchased WeatherTech cargo mat for my 1997 Explorer survived 14 years of use/abuse. The mats aren't cheap, but I expect them to last. Shipping was a little expensive. Overall, I'm very happy with this purchase."
"I ordered mats for my car and they came 1 week apart from each other. When the back seat mats came in they did not fit over the back seat hump of my car due to fixed cup holders on the back of the center console. I called customer service and they said that they will not take it back and modify the mat to fit the back seat, that I would have to cut it out myself. Not woth the money and the hassle from these guys. I would look else where."
"Worst customer service I have ever experienced. Over 5 weeks since I orderd my floor mats and I still only have the front row. First they sent me someone elses order completely and then when they reshipped they only sent front row - 2nd and 3rd rows were not shipped. Since then I have spent 6 hours on the phone trying to get them to ship the rest of my order. 4 different people promised me they would take care of it and get them shipped right away with zero results. it is amazing this company can stay in business."
"Weather Tech from Mac Neil Automotive has some of the worst service I have ever dealt with. With emails not answered and over 40 minutes spent waiting on the phone communication seems almost non-existent. The product can be good, if you get the correct one. The product descriptions on the website are not clear and do not correctly represent the cars. Suggestion, do not purchase from them."
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