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RatingsRating
Store InformationStore Info
Full Rating Profile
  • MacMall MacMall Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2555 West 190th Street Torrance, California
    • Contact: CustomerService@MacMall.com
    • Phone: 800-MACMALL
    • Customer Support: 888-363-6255
    • Business Hours: 24 hours, 7 days a week
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.27/10 5.27/10
    Chance of future purchase: Rating 3.49/10 3.49/10
    Shipping & packaging: Rating 3.57/10 3.57/10
    Customer service: Rating 2.02/10 2.02/10
    Return/Replacement policy: Rating 0.42/10 0.42/10

What is this?

14,626 Customer Reviews

Rating 10/10
5/5
modified review posted

"Awesome experience. Everything was quick and easy to order. Customer service reps were very helpful. "


Rating 6/10
3/5
modified review posted

"shipping is fast. but I don't like the rebate policy, it needs so many things to get a rebate, including the original UPC label(or a copy) and you have to cut it from a hard cardborad package..."

modified review Rep reply posted Apr-23-2015

MacMall, MacMall rep has responded

“Dear Valued Customer,


We appreciate your feedback. However, we make us of the UPC code for proof.

Thanks for Shopping at MacMall!

Sincerely,

MacMall Customer Care”


Rating 10/10
5/5
modified review posted

"Great price, quick deliver, product was perfect. Ordering process was clear and easy."


Rating 2/10
1/5
modified review posted

"Still haven't received my purchase! I called customer service, I was told that I wouldn't receive my ipod till the 20th of May!!!!! It's frustrating because had I know first hand that they didn't have what I wanted available I would not have continue with the transaction. I paid a shipping fee of $ 7.35 for a 2-3 days delivery!!! This was my first experience with MacMall, and this may very well be the last!"


Rating 10/10
5/5
modified review posted

"Website provided all info I needed to order and laptop delivery was faster than I expected. "


Rating 4/10
2/5
modified review posted

"My order was not shipped the next day and when it was finally shipped they couldn't provide me the tracking number or any information about where it was shipping from or when it would arrive. When it did arrive (on time) the printer was defective and I have to send it back. They were good about the return process as I had already talked to the manufacturer and they had deemed it defective. I don't think I would buy anything through this company again just because of the lack of information up front that I was given."


Rating 10/10
5/5
modified review posted

"Great experience and delivered to my home in less time than expected. Can't ask for more than that!"


Rating 10/10
5/5
modified review posted

"Excellent service from start to finish."


Rating 10/10
5/5
modified review posted

"Very satisfied with the product and the service."


Rating 10/10
5/5
modified review posted

"thank you for providing a very good service"


Rating 2/10
1/5
modified review posted

"I have not received my order yet.

"

modified review Rep reply posted Apr-22-2015

MacMall, MacMall rep has responded

“Dear Valued Customer,

An email was sent to you containing the tracking details.

You may also check the status of your order online under your account or the single order look up via order status page.

https://www.macmall.com/o/Order-Summary/macmsc-macmsc.33

Sincerely,

MacMall Customer Care”


Rating 10/10
5/5
modified review posted

"Extremely fast service, great communication about sale and shipping, will definitely buy from MacMall again!"


Rating 10/10
5/5
modified review posted

"Good service and prices. Speedy shipping."


Rating 6/10
3/5
modified review posted

"I really dislike their shipping policy. I had to sit in my truck for hours, losing sleep waiting for FedEx ground. If I worked daylight, I could not have got it. Because of this, I have to shop elesware. I feel we should be able to have more flexibility in shipping."

modified review Rep reply posted Apr-21-2015

MacMall, MacMall rep has responded

“Dear Valued Customer ,

We appreciate your feedback. For security and logistic purposes, we need to set certain policies since we ship hundreds of orders everyday.

You may check the terms and condition by clicking the link below.

http://www.macmall.com/n/Shipping-And-Delivery/macNavLinks-macNavLinks.137

 
Sincerely,
 
MacMall Customer Care
www.macmall.com”


Rating 10/10
5/5
modified review posted

"I got the item quickly and in perfect condition."


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MacMall is a merchant member
MacMall participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,855 merchant members.