The ResellerRatings Elite Program Recognizes Excellence in Customer Satisfaction
Our Elite Program recognizes excellence in customer satisfaction. To display the ResellerRatings Elite badge, companies must meet stringent ratings standards, and they must subscribe to the ResellerRatings Merchant Member program to actively participate in resolving customer issues at ResellerRatings.
Minimum Ratings Requirements
The ResellerRatings seal must pass a series of requirements based upon review acquisition recency, volume and maintained ratings. From time to time these requirements are slightly modulated as to ensure it makes sense with our changing algorithms. We always try to ensure stability of seals, and make sure massive input of negative or positive customer reviews from deals, fulfillment issues, etc, does not create a series of highs and lows. The Elite Seal represents a high caliber merchant.
.- Merchant must be a merchant member
- They must have at least 30 reviews in the last 6 months
- Their average rating across ALL the reviews used to calculate their rating must be 8.0
Your merchant store front is adorned with the logo for all the incoming direct traffic and from Shopping Channels to see!
You can place the Elite Seal on your own store front which pops up information about your store, thus not interrupting with the shopper funnel.
Click on the Seal above
ResellerRatings Elite is not a guarantee or a warranty that you will receive excellent service, but companies that qualify for ResellerRatings Elite have the highest customer satisfaction ratings of any companies listed on our site.
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17,179 reviews
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ADDRESS
90508 -
BUSINESS HOURS
24 hours, 7 days a weekGENERAL PHONE
800-MACMALLFAX
n/a -
SUPPORT EMAIL
CustomerService@MacMall.comSUPPORT PHONE
888-363-6255
Payment options
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Visa / Mastercard -
American Express -
Discover -
Money Order -
COD -
Check -
Wire Transfer -
Apple Pay -
PayPal
Shipping options
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UPS Ground
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FedEx Ground
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FedEx Express -
Priority Next Day
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Standard Next Day
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International
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2-3 Day Delivery
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Digital Delivery
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Amazon Prime
Online Ordering
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Online Ordering
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Online Ordering Tracking -
Secure Order Processing
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Require User Registration
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Guaranteed Security
Other
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International Order
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Customer Info. Confidential
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Customer Support
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RMA Required
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Review Guard
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Notified of Public Replies
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Review History & Profile
See full Rating history Product & services pricing 
8.35/10 Chance of future purchase: 8.38/10 Shipping & packaging: 2.50/10 Customer service: 
7.29/10 Return/Replacement policy: 0.00/10
came through in a pinch
"need last minute parts sent to me on vacation and amazon prime is sometime unreliable... macmall was a lifesaver"
"Dealt with them for decades ... and I still keep coming back. And not that I haven't looked around!"
Poor customer service
"I tried to get my computer customized the way I wanted. However, there was a delay associated with some software. The website directed me to contact customer service to find out how long the delay might be. I called and the person couldn't answer my question. I then followed up by asking how this may impact my order and they didn't understand (would I get the machine and a code for downloading the software later? Most new laptops don't have optical drives). I had to ask to be transferred to someone more knowledge and their answer was I would need to buy a separate optical drive just to download and install the software myself. over 30 minutes of "service" to get at an answer that could have been resolved if the option had simply been removed from the customization menu."
A rep from MacMall, ana.k, has responded
“Dear lslee09,
We understand that your experience with us may not be the best.
We hope to know more about your experience. We sent you an email to help resolve your concern. We'll make sure we take note of your feedback to further improve our service.
We apologize for the inconvenience.
MacMall Customer Care”
Wasted my time
"they listed a product that wasn't available anymore. told me I would receive it 9 days after ordering, only to find out on that day it wasn't supposed to listed on the site. They just cancelled the order, but I was left waiting for over a week for something no one could give a simple answer about. Customer service needs to step up their game and communicate with other departments and not lie to customers be cause they are too lazy to follow through."
Easy and Fast
"This is second time I have purchased from them and it has been easy both times."
Why?
"Hi,
I ordered nearly $900 in merchandise, but was told that the only way I could get free shipping is by ordering all my merchandise separately. I hope this can be fixed in the future. "
A rep from MacMall, Jed.Gregorio, has responded
“Thanks for taking time to speak with us today.
Again, we apologize for the inconvenience.
For any questions or assistance, please feel free to send us an email at customerservice@macmall.com
We would like to help and hope that you would consider us again.
Sincerely,
MacMall CustomerCare
”
Groovy deals to be had at MacMall
"MacMall is the place to go for everything electronics. Top grade product no matter whether your spending $2,000 or $200.. I recommend MacMall to everyone!"
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Easy site to navigate and shop. Excellent price.
"Easy site to navigate and shop. Excellent price."