I am extremely happy with MacMall. I just ordered and received, exactly on time and as specified, an iMac 21.5. I ordered it last night under the stipulation that if I ordered in the next 10 minutes and requested Saturday delivery, I'd get it the next day. Lo and behold, the computer arrived this morning - Saturday - at 9:30 am. Several years ago I bought a Mac G5 from MacMall and had a good experience then too...product was delivered exactly when they said and was perfect. I realize that some online retailers have their faults but as far as I'm concerned, MacMall is great. I would order from them again in a heartbeat.

Before buying from them, I looked at the reviews and I decided to take a risk, and try it. I order from them an external hard drive, and I pay for ground shipping. Honestly, the service was great!!! I called their costumer service line to ask about the hard drive, and then I place my order on line. The item got home within 3 days! The conditions were great and the product fit my needs! I will defiantly buy from them again!!! I got a great deal, and a good treatment! Thanks!

I tried to order their Daily Deal special on a battery pack for my iPod Touch, along with another Logitech trackball. Got through all of the on line order process, but it froze trying to get my credit card info input. Called customer service, they had to start the order process from ground zero. After several minutes in that process, Greg (someone overseas) assured me my order was complete an OK. Got home to find several messages from him on the answering machine...almost impossible to understand who he was and who he was working for. I finally recognized his voice.  
 
Late that evening he called again and told me we would have to try and reenter the order AGAIN for the third time. I told him to forget it. Will not order from them again.

WARNING! MacMall shipped with a complete disregard to proper packaging. A hard disk drive was shipped in a cardboard box without any foam padding. The drive arrived all beat up, and even the dessicant pouch had ruptured. Needless to say the HDD was DIA. I opted to RMA thru Western Digital insteal of MacMall since I doubted that any fragile item would be packaged carefully by MacMall. How much did you save on packaging MacMall, fifty cents?

The absolute WORST COMMUNICATIONS....EVER. My order showed "In Stock". I didn't find out that my order was in back-order status until I called. Was told it would ship in 3 days. Guess what? It didn't. Called again and was told it would be another week delay. Never got anything about either delay. Then I dicovered by accident that my Paypal account was debited. Why? Because the item had shipped. Did they bother to tell me that piece of information? Of course not. Will never buy from them again.

Paid for Fedex overnight shipping and the order clearly stated that I would receive on Oct. 2nd. I called customer service and was told that the item had shipped but tracking # had no details and I would still receive as stated today. CS said she would call me back in an hour or two with tracking details. Amazingly the tracking # now shows item wasn't even shipped until today and won't be here until 10-5-09. I requested a refund of the shipping or cancel the order but have not received a reply from MacMall.  
10-13-09 Received refund of shipping charges from MacMall

This review was modified by its author, ucrazy51, on 10/13/09 6:01 PM.

After 10 years of buying online, I thought I could predict when a seller would not follow through on their rebate promises. I could not have been more wrong with Macmall. After filling out over 8 pages of forms and copying multiple receipts and UPC codes and following all instructions to a T, and sending all the proper paperwork literally the day after receipt...you guessed it "your purchase does not fulfull criteria"...do NOT expect a follow through on any of their promises...

I will never order from this company again. You should not order from them either. I've spent all day trying to reach a human being who speaks English and lives in the USA. ALL of their customer service is outsourced! In addition, they simply will not honor online coupons (I had one for free shipping), and they were absolutely rude to me on the phone - four times. I called their corporate headquarters (310.354.5600) and was transferred to India and to the Phillipines, after specifically requesting a conversation with someone IN THE UNITED STATES.  
 
I'm done. I'll take my business to a company that employs Americans; please join me.

One week later I have not received the item I ordered.  
UPS traking site has scheduled delivery today 9/9/09.

I purchased MacBook Pro 15.4" - MC118LL/A from MacMall. I placed the order online. The MacBook shipped as promised the next day. I did receive a call to verify the order but that's fine, I appreciate extra verification. The MacBook arrived at my house within a week, perfectly packed no issues at all.  
 
Even before I received the MacBook, Apple shipped Snow Leopard and MacMall started to include it in the new orders. I sent an email to customer service asking for extending that offer to me. Richard, the customer service rep replied the next day and pointed me to Apple's "uptodate" program. Apple charges 10$ for upgrade, Richard even without asking credited 10$ to my account.  
 
I am now crossing my fingers to receive all seven rebates. So far the experience has been positive.

I was very impressed with the service I placed an  
order on Thursday and received my merchandise the  
following Tuesday with no problems.  
 
Thanks,  
Ed

Received a defective product, customer service seemed unwilling to provide a replacement unless I ordered another one and let them "refund me" the money for the DOA one once I shipped it back. I refuse to buy a product twice, so I asked them to refund my money. They said they'll have a RMA number in 2 days. We'll see what happens when I ship it back.  
 
UPDATE:  
I finally got someone who knew how to help me. After speaking with a manager or supervisor over email, I was provided with a shipping label and an RMA number, which I then sent and was promptly given a refund. If you can connect with the right people, they'll take care of you, just hope you get the right people

This review was modified by its author, UndyingShadow, on 9/3/09 8:25 PM.

I didn't have any major problems with my order, but if you are expecting rebates, you must be very vigilant and proactive. Three of the advertised rebates did not get associated with my order (about $160). I had to call and get them e-mailed to me. Then when I submitted them they were automtically rejected. I had to call again (they were manually reinstated). When I originally placed my order, the sales rep told me I could submit all rebates in one envelope. When I checked MacMall's rebate FAQ, it expressly prohibited that. I did get my checks in the end, but buyer beware-- check the rebate status page early and often.

I recently tried to purchase an apple macbook pro 15.4" 2.8 Ghz laptop. After carefully reviewing the information provided on the laptop( http://macmall.com/ttsvr/p/Apple-MacBook-Pro/product~dpno~7836996~pdp.ffebjii ) I noticed that whenever I would attempt to go to the next step and order the video card would magically downgrade itself from the 512MB to 256MB (http://macmall.com/ttsvr/n/macNavLinks-305?q=7836996&qt=7836996)Almost to trick customers. So I concluded this was a bit fishy so i attempted to order it over the phone. After speaking to a sales associate at macmall named "raj" he promptly told me that I would hear something within 24 hours and I was approved for billmelater. Next day rolls around and I get in touch with this to discuss the status on my order. From here on out while speaking with the sales associate he mentioned that my order was not approved. I immediatly told him the sales associates name and that I was approved to get this laptop. He responded by "this is Raj" and immediately hung up the phone. I would not recommend buying from here as here there are two flaws with the company and I would not trust them.

I had no problems at all with Macmall, they were professional, courteous and my refund was at my house in about 5 weeks. I ordered my new Mac on 6/11, had to wait a week for them to get the new Macbook Pros, but as soon as they got it , it was shipped to me and arrived the next day, Jesse Barcelona is a great account manager. Emailed them 2 weeks later about refund and received a response the next day, Karen Felipe stated that my refund was approved and should be at my house in about 3 weeks. It arrived today 6/23, so all in all a very satisfying experience with Macmall, will definetly use them again.