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RatingsRating
Store InformationStore Info
Full Rating Profile
  • MacMall MacMall Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2555 West 190th Street Torrance, California
    • Contact: CustomerService@MacMall.com
    • Phone: 800-MACMALL
    • Customer Support: 888-363-6255
    • Business Hours: 24 hours, 7 days a week
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.29/10 6.29/10
    Chance of future purchase: Rating 5.48/10 5.48/10
    Shipping & packaging: Rating 5.33/10 5.33/10
    Customer service: Rating 4.67/10 4.67/10
    Return/Replacement policy: Rating 3.18/10 3.18/10

What is this?

14,978 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5

"Love this place, always get great deals. Love the financing with PayPal credit."


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Verified Customer
Rating 10/10
5/5

"My order was taken but is out of stock It should ship around July 6. Macmall has kept me informed of what is going on.So far I am happy with this situation."


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Verified Customer
Rating 10/10
5/5

"The order came quickly and all was as expressed in the website"


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Verified Customer
Rating 10/10
5/5

"Simple. Secure. Seamless. The way online shopping should be. "


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Verified Customer
Rating 10/10
5/5

"Order came early, all around great experience "


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Verified Customer
Rating 10/10
5/5

"Works exactly as described. Good price."


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Verified Customer
Rating 2/10
1/5

"I have not received the product.
Still waiting for the product.

Darrell CLark
"

Rep reply posted Jun-29-2015

sil_s, MacMall rep has responded

“Dear Valued Customer,

The item has already been tagged as obsolete and has already been cancelled. A notification email was sent to you earlier today.

We do apologize for the inconvenience.

Sincerely,

MacMall Customer Care”


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Verified Customer
Rating 10/10
5/5

"purchase went without a hitch"


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Verified Customer
Rating 2/10
1/5

"I purchased a MacBook pro that was 700 off and was very happy. MacMall has a policy not to ship to a hotel. I am an MD and work in VA hospitals through the nation. They never called me, they sold the computer to somebody else and I lost my deal. I have been a MacMall client for decades, no more. The address is the address I use for my bank statements, every body else delivers to this address. "

Rep reply posted Jun-29-2015

sil_s, MacMall rep has responded

“Dear Valued Customer,

We do apologize for the inconvenience.

The both address must be verified for security purposes.

Sincerely,

MacMall Customer Care”


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Verified Customer
Rating 10/10
5/5

"Free shipping, no sales tax, prompt delivery! GREAT!
"


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Verified Customer
Rating 6/10
3/5

"I appreciated the heads up from customer service that the product I ordered was backordered and was given the option of a refund. However, I chose to still proceed with the order. Unfortunately they weren't able to provide me with an expected time frame for receiving the product (hence the average rating) other than that I've had an overall good experience with MacMall and would order from them again."


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Verified Customer
Rating 10/10
5/5

"no problem - and good customer service when I called"


Rating 10/10
5/5

"All this while, I was skeptical to order from MacMall, I saw some negative reviews which felt like it was the UPS or the courier service fault. My order was processed immediately and I received my MacBook Pro 15 inch Retina within 3 days. Well packed and authentic product, I am happy that I made a purchase on MacMall, I'll be doing more purchases from there in the future."


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Verified Customer
Rating 10/10
5/5

"I did a bunch of research before purchasing my MacBook Pro. MacMall had the best deal on a brand new one. The shopping experience was great, and their Daily Deals are not to be missed. "


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Verified Customer
Rating 2/10
1/5

"Difficult to order with over the phone. The printer arrived broken and the technical support guy was completely useless. When I finally got back to customer service support they said that they could not ship me a replacement since I bought it on sale. Which made no sense! STILL waiting on my refund. Never, Never, Never again. Lesson Learned!!!"

Rep reply posted Jun-30-2015

sil_s, MacMall rep has responded

“Dear Valued Customer,

The item refund was already processed.

Open Box items are constrained. We do apologize if we were not able to ship a replacement.

Sincerely,

MacMall Customer Care”


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MacMall is a Merchant Member! Learn more

MacMall is a merchant member
MacMall participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,848 merchant members.