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"I would not use PayPal with this merchant. I have called customer service at MacMall three times to get a refund of a doubled shipping charge, but it has been difficult for them. I also would not pay MacMall based on the promise of customer service that they will remove such a charge right after you pay.
In other words, I'm sure the product will be great, but the service is not so great."
"Placed an order. After a week, my order did not ship. I received no emails letting me know what was going on. Multiple inquiries to customer service email went unanswered. Their online customer service "chat" went unanswered. I finally called via phone and received someone almost immediately. She said my order was canceled because it was no longer in stock. Of course, they are still taking orders for the same out-of-stock item, now with a different part number and a higher price. They refused to sell me the same product (with new part number) at the original price. This was the first and last time I will do business with MacMall."
This review was modified by ThomasBombadillo on May 17 2012 10:03:44 AM
"Customer service was terrible. Sounded mad when needed help and had an attitude. I will never buy products from this company again and will be sure to tell fellow friends and family the experience I had! "
"I have relied on MacMall for all my mac parts and peripheral needs for many years. I have found them to be helpful and the delivery time always surprises me. They are fast, efficient, well priced, and well stocked. "
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posted May-16-2012 
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![Share](javascript:share_rating({"review_body":"Placed an order. After a week, my order did not ship. I received no emails letting me know what was going on. Multiple inquiries to customer service email went unanswered. Their online customer service \u0022chat\u0022 went unanswered. I finally called via phone and received someone almost immediately. She said my order was canceled because it was no longer in stock. Of course, they are still taking orders for the same out-of-stock item, now with a different part number and a higher price. They refused to sell me the same product (with new part number) at the original price. This was the first and last time I will do business with MacMall.","link":"http:\/\/www.resellerratings.com\/store\/MacMall\/comment\/1546526#comment1546526","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MacMall.jpg","store_name":"MacMall","username":"ThomasBombadillo","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027ve bought several computers through MacMall. The prices are excellent and customer service has always been fast and friendly. ","link":"http:\/\/www.resellerratings.com\/store\/MacMall\/comment\/1543768#comment1543768","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MacMall.jpg","store_name":"MacMall","username":"KevKeegan","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Customer service was terrible. Sounded mad when needed help and had an attitude. I will never buy products from this company again and will be sure to tell fellow friends and family the experience I had! ","link":"http:\/\/www.resellerratings.com\/store\/MacMall\/comment\/1539016#comment1539016","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MacMall.jpg","store_name":"MacMall","username":"Rp1029","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Easy software to follow when ordering, good going. Great pricees.","link":"http:\/\/www.resellerratings.com\/store\/MacMall\/comment\/1528946#comment1528946","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MacMall.jpg","store_name":"MacMall","username":"RFROBINS","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent. No problems. I had two followup calls since my purchase was back ordered.","link":"http:\/\/www.resellerratings.com\/store\/MacMall\/comment\/1511905#comment1511905","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MacMall.jpg","store_name":"MacMall","username":"jpote","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Best price - fast delivery- excellent communications. A+","link":"http:\/\/www.resellerratings.com\/store\/MacMall\/comment\/1510690#comment1510690","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MacMall.jpg","store_name":"MacMall","username":"picky_oldster","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This is where I could get the lowest total price, ordering was quick, easy, and secure.","link":"http:\/\/www.resellerratings.com\/store\/MacMall\/comment\/1510427#comment1510427","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MacMall.jpg","store_name":"MacMall","username":"Flipper02","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have relied on MacMall for all my mac parts and peripheral needs for many years. I have found them to be helpful and the delivery time always surprises me. They are fast, efficient, well priced, and well stocked. ","link":"http:\/\/www.resellerratings.com\/store\/MacMall\/comment\/1488629#comment1488629","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MacMall.jpg","store_name":"MacMall","username":"TimLavrouhin","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very easy to use and received my order on time","link":"http:\/\/www.resellerratings.com\/store\/MacMall\/comment\/1487801#comment1487801","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MacMall.jpg","store_name":"MacMall","username":"overbyj","rating":"5"}, "single");){kind=link}
"I would not use PayPal with this merchant. I have called customer service at MacMall three times to get a refund of a doubled shipping charge, but it has been difficult for them. I also would not pay MacMall based on the promise of customer service that they will remove such a charge right after you pay.
In other words, I'm sure the product will be great, but the service is not so great."