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  • MacMall

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2555 West 190th Street Torrance, California
    • Contact: CustomerService@MacMall.com
    • Phone: 800-MACMALL
    • Customer Support: 888-363-6255
    • Business Hours: 24 hours, 7 days a week
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.83/10 5.83/10
    Chance of future purchase: Rating 4.44/10 4.44/10
    Shipping & packaging: Rating 4.56/10 4.56/10
    Customer service: Rating 3.97/10 3.97/10
    Return/Replacement policy: Rating 4.00/10 4.00/10

16,880 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-11-30

Quick Service

"Samsung SEK-3500U unit arrived ahead of schedule."


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Verified Customer
Rating 10/10
5/5
2016-11-30

Fastest ever

"Computer is great. Ordered Wednesday morning and delivered to Ashburn, VA Friday noon. Unbelievable. Could not have asked for more."


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Verified Customer
Rating 10/10
5/5
2016-11-30

Freaky fast delivery!

"Fair price. Dependable delivery!"


Rating 2/10
1/5
2016-11-29

Where is my order?

"Absolute rip-off. Do not buy from Macmall under any circumstances. They promptly charge you even if the product is not available. And they give you no option to cancel.
Not only did they not send me an e-mail with the order number, they never responded to my inquiry about how to get the order number so I could cancel.

Stay away from buying anything from Macmall.

"

This review was modified by Bugs_Bunny1 on November 29 2016 02:56:02 PM

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Verified Customer
Rating 4/10
2/5
2016-11-28

Top Notch Service????

"I ordered a Apple Pencil on 11/20. The called me on 11/21 to see if I really did order it. It took me two more days of chasing them down (they did not return my call) before I finally caught them and convinced them I had ordered the pencil. Then the item showed up on 11/28 (quick recovery) in a box that was way too big and the item was moving around on the inside (i.e. no packing material) and on the verge of falling out of the box. Fortunately, inside the bigger box, the pencil was packed in the standard Apple box, and the item seemed O.K. However, I have not tried to to be sure."


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Verified Customer
Rating 10/10
5/5
2016-11-28

Fast delivery

"Quick delivery even with the free option. "


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Verified Customer
Rating 4/10
2/5
2016-11-28

Very slow delivery.

"I like MacMall for their good selection of products at reasonable prices. Unfortunately, my recent order for an Apple Pencil has not arrived after one week. This is quite disappointing since I have not had this issue with MacMall in the past."


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Verified Customer
Rating 10/10
5/5
2016-11-28

"Product was as advertised and arrived on time."


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Verified Customer
Rating 10/10
5/5
2016-11-28

Great price, great value, great service

"best price that I could find on a product that is not typically discounted, rapid delivery, well packaged and in perfect condition"


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Verified Customer
Rating 10/10
5/5
2016-11-27

Great service as always.

"Nothing to say! Good price, free shipping and prompt delivery."


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Verified Customer
Rating 10/10
5/5
2016-11-26

Excellent Service

"Great service and product, excellent shipping"


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Verified Customer
Rating 10/10
5/5
2016-11-26

zippy it's here!

"Arrived very quickly! Took about 3 days and I was surprised it made it in under a week coming from California to North Carolina! Item exactly as described! Thanks!"


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Verified Customer
Rating 2/10
1/5
2016-11-25

unbelievable

"While I understand that issues happen, the customer service for MacMall is horrible. Part of my order was basically lost. I was given inaccurate information. I was led to believe that the shipper was at fault and that I would need to deal with them. The shipper assured me that they had not received the package. Upon contacting MacMall again two days after the package was supposed to be shipped, but was lost, I was assured that the package was being sent that day. Two days later, there was still no indication that the shipper had the package. Upon contacting MacMall for the fourth time, there was no supervising authority available to converse with, and the lower level customer service representative that I spoke with had no authority to do anything. I requested that the order (that apparently had been lost prior to shipping) be cancelled and that I receive a refund for the amount charged to my credit card. I requested that I receive an e-mail documenting the same which has yet to arrive. The low level representative that I spoke with had no authority to send an e-mail documenting what was promised. MacMall has had my money for about a week, and I have nothing to show for it. All in all, I was given a real run-around. As I said before, I understand that issues happen, but there has been absolutely no movement on MacMall's part to deal with my frustration. I have not received my order, MacMall said it was shipped, the shipper has no tracking information, MacMall has my money, and I am at a loss what to do next. "


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Verified Customer
Rating 2/10
1/5
2016-11-25

where's the product?

"Normally I'm asked to review a product AFTER it is delivered. This is a first because the computer hasn't arrived, yet. Do you know where it is? Any info on the delivery date would be appreciated. THANKS!"


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Verified Customer
Rating 10/10
5/5
2016-11-25

Apple products at competitive prices!

"Purchased an Apple iPad Pro 128gb wifi. After much research chose MacMall based on reviews. Could not have had a better online experience. Requested next day shipping. Within 10 minutes after completing online order received a phone call confirming address details to insure next day delivery. Ordered AppleCare + for iPad. One phone call to customer service provided a thorough detailed explanation of coverage. In addition, price was extremely competitive beating out all online retailers including Costco, etc. would highly recommend you give MacMall a try for any Apple product."


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