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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2555 West 190th Street Torrance, California
    • Contact: CustomerService@MacMall.com
    • Phone: 800-MACMALL
    • Customer Support: 888-363-6255
    • Business Hours: 24 hours, 7 days a week
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.44/10 7.44/10
    Chance of future purchase: Rating 5.91/10 5.91/10
    Shipping & packaging: Rating 5.94/10 5.94/10
    Customer service: Rating 4.77/10 4.77/10
    Return/Replacement policy: Rating 4.64/10 4.64/10

What is this?

14,406 Customer Reviews

Rating 2/10
1/5
modified review posted

"Canceled the order and tried to bs about invalid sku..."


Rating 2/10
1/5
modified review posted

"super disappointed!

Ordered online on 10/29, still haven't received anything. checked status online almost daily, it just says "in process" all the time, with no other details.

Called customer support, was told the order is pending verification, meaning I have to call them to verify. I asked why, they told me because I am a first time buyer, which i am not, I purchased twice in the past.

If you have another process called verification, then tell user before the purchase. I expect to receive the order if I paid online.

If the order is pending, show it in the online status, so people know about it.

The amount of energy required from customer is not reasonable.

Will ask people not to use them.
"


Rating 2/10
1/5
modified review posted

"Scam Alert!! Do Not ORDER FROM THIS SELLER. Tried to order a new MacBook Pro on line. Immediately after the order was placed I received a phone call from a representative offering discounts. I declined to place my order with him. He informed me that this was ok and my online order would ship immediately. Fast forward 2 days. No tracking number. The order is not listed in the order history section of the MacMall website. Contacted MacMall and was told the order was "lost". I was told I could replace the order through a representative but could not use my PayPal account?? The rep told me my PayPal account was not charged. I checked my Paypal account and as I suspected, my account was charged! Reminds me of the New York based electronics "dealers". I will be contacting Apple because of their authorized retailer status. Save yourself the hassle and don't order from this disreputable mechant!"


Rating 2/10
1/5
modified review posted

"I purchased a new MacMini($1394) online on October 28th 2014 and during the ordering process their website displayed, the following items were as Zero dollars or "Free": 1.Parallels DT 10 & Win 7 Pro (installed) 2. MacAlly iKeySlim USB Keyboard 3. Belkin Conserve Socket 4.KANEX USB to Ethernet Adapter 5.Emtec 64GB Candy USB Flash Drive - C400 6.Promise Pegasus2 R8 32TB RAID System
So i added these to my order. But when i received my order yesterday, i got only mac mininbut not any of the items. When i called their customer service, they says its their website problem and sorry. That's it which is very bad experience. I made the order through them because i saw multiple commetns from users on google that Macmall offers these as free. I will not buy again from them. Very bad experience.
"


Rating 8/10
4/5
modified review posted

"Even if MACMALL is a reseller it was to long the waiting time for delivery of the item I wanted (10/15/2014)"


Rating 2/10
1/5
modified review posted

"I attempted to order some software (Microsoft Office 2011) for download. The order went through but about an hour later I received email from MacMall in which was buried (in small letters) notification that the software was "out of stock." I thought that was very odd for a download, but whatever. I needed the software so sent email canceling my order and purchased it from someone else (downloaded without problems).

The next day I received email from MacMall containing a download link and license key. I wrote back to them saying that I'd already canceled my order and didn't want the software, and received a response saying that they couldn't cancel my order because they sent me the link.

Several phone calls and pieces of email later I *think* we've gotten it straightened out, although I never received written confirmation that they won't be charging me for the software. I won't be doing business with MacMall again.
"


Rating 10/10
5/5
modified review posted

"Actually bought from them for over twenty years. Never had a problem, people are very helpful and friendly, prices are always below retail. It is my go to store for computer needs."


Rating 10/10
5/5
modified review posted

"I been happy with u guys even if I can't get credit ok"


Rating 4/10
2/5
modified review posted

"nobody speaks English. Paid for UPS delivery and they sent FedEx which is HORRIBLE in our area [haven't seen a credit yet for the UPS charge]. Told item was in stock but order has it backordered- I would have gotten locally if I had known.

Originally online order system kept failing so had to call hence the non-English comment (as well as trying to deal with UPS/FedEx problem].

Will have to think twice about dealing with in the future.

A disappointed customer!
"


Rating 10/10
5/5
modified review posted

"1st time buyer of MacMall, I bought iMac at a very good price. The shipment came in great condition, well packaged, and on time. I also received my rebate on time. I am very happy with my purchase from MacMall, I would definatly buy again."


Rating 2/10
1/5
modified review posted

"I ordered a Monitor online which I needed in 4 days. I paid extra for expedited. 3 days after I ordered they told me it was not in stock and would not be in stock for another 3-4 weeks. This is bait and switch and a wast of everyone's time."


Rating 10/10
5/5
modified review posted

"Great service - ordered MacBook Air at noon on Friday & received it at 10:00 am Saturday with reasonable overnight charge.

Perfect transaction !
"


Rating 8/10
4/5
modified review posted

"I enjoyed the experience of buying my beloved MacBookPro on MacMall, they did deliver a fine product on a timely fashion, and with some very interesting discounts.

The only reason why I don't give them five stars is because they were a tad too strict on the checks imposed on credit cards, which made it impossible for me to use mine, even though I demonstrated it was a legitimate purchase order with a legitimate card. Nevertheless, they were prompt to offer me paying alternatives, so I could complete my purchase.

So, all being said, I'd definitely consider them for my next purchase. Well done!
"


Rating 2/10
1/5
modified review posted

"Bought a Wacom product from this site, thinking I could strike a deal, after which I had poor service all around. Don't order from this site, even if the prices are tempting, go for Amazon or something where they have much better service. As soon as I bought the item and I got the confirmation email the website was busted and wouldn't show my order all the way up to delivery, the delivery came a day later than estimated, and when I requested to return the item, they asked for an outrageous $100+ restocking price. Would never order here ever again."


Rating 8/10
4/5
modified review posted

"Their credit verification people were rude enough that I initially canceled my order. But the customer service people followed up and made things right. Product arrived promptly and in pristine condition."


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