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Stores > MacBookAdapter.com / ACC, LLC

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Store InformationStore Info
Full Rating Profile
  • MacBookAdapter. MacBookAdapter.com / ACC, LLC Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: Macbookadapter/AC, Inc 564 Wedge Lane Fernley, NV
    • Contact: support@macbookadapter.com
    • Phone: 888.746.0009
    • Customer Support: 888.746.0009
    • Business Hours: Support: 8am PT - 6pm PT Mon-Fri
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.88/10 6.88/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 8.75/10 8.75/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

294 Customer Reviews

Rating 10/10

"Excellent customer service. I ordered a MacBook adapter and received the wrong item. Leo from MacBookAdapter.com replied to me right away and had a replacement adapter shipped out immediately. I received it within a few days and was able to return the original item via pre-paid shipping envelope without any hassles. Would highly recommend this site to others."

This review was modified by viktorp on December 14 2015 03:33:54 PM

Rating 10/10

"I literally received my order the day after I placed it. Very glad to have discovered these guys. "

This review was modified by lemery66 on November 22 2015 08:39:44 AM

Rating 10/10

"I have been buying chargers and other products for several years now. The products are original when they say they are and any time there is a problem I receive a prompt response and solution. "

Rating 10/10

"Excellent service. Exceptionally prompt customer service.
It was during the weekend that my adapter decided to give out and I had to look for a replacement. I emailed them once regarding the warranty confirmation- To my surprise, within few minutes, I had my reply from Leonard. THAT WAS FAST! As for the replacement, it works perfectly (well, it is just Day 2, but even if anything happens, I am certain they will stand by their warranty and take a good care of it). I am absolutely happy with their service and product.

Rating 10/10

"I was in a bind. The battery on my late 2008 MacBook was giving me a message that I needed to replace it soon *and* the power adaptor died. Apple is not selling either of these things now as it considers my computer to be obsolete. So I was overjoyed to see a refurbished Apple power adapter on sale at MacBookAdapter.com. I needed to do a backup to an external drive so I could transfer my files to my new computer. I e-mailed them and asked for a confirmation that this would work with my computer. I got a very prompt affirmative reply. I ordered the adapter with expedited shipping and it came yesterday and worked. I am very happy with this company."

Rating 10/10

"So glad I found them! Excellent and fast customer service, highest integrity and great prices. My adapter burned out and I needed it in a hurry. MacBookAdapter.com got it right out the door. You have earned my trust and I'm grateful. Thanks! "

Rating 10/10

"Fast shipping, unbeatable prices, and they even shipped me a more powerful upgraded charger at no extra cost! Will buy all of my future macbook chargers from MacBookAdapter.com!"

Rating 10/10

"Leonard at MacBookAdapter.com went above and beyond to help me resolve my order issue. They honored my 2 year warranty, but there was confusion on which address to send it to. Long story short, it when to an old address and the post office was unable to get the package returned and I was unable to retrieve it myself. So I asked Leonard for options and he shipped me out another at no charge. MacBookAdapter.com is a very responsive company with great customer service. I look forward to doing business with them in the future and will recommend them to anyone looking for an adapter replacement."

Rating 10/10

"Best company ever! My mac power adapter arrived less than 48 hours after I ordered it. Great price. AND, they will take care of your old one--free of charge."

Rating 10/10

"I ordered an adapter that unfortunately went bad within a couple of months. However, MacBookAdapter.com fully honored the warranty and sent me a replacement just as promised. I run my own businesses, so I understand that things go wrong at times. It is when things go wrong that the seller of a product and/or service needs to shine. MacBookAdapter.com did. They fixed the problem in a professional and timely manner. This is why they will continue to earn my business in the future."

Rating 10/10

"Excellent customer service, perfect product, will order from again and I will tell my friends to shop here as well. Thanks Leonard."

Rating 10/10

"Adapter and cord work great. Can now use our very old laptop again! :)

Rating 10/10

"Received the new charger this morning, am very pleased that it's the T connector on the end instead of the L which seems to be a piece of junk on Apples part.."

Rating 10/10

"Nearly two years ago, I ordered an "Apple MacBook Power Adapter" from MacBookAdapter.com. At the time, I purchased the two-year warranty for the adapter. I'm so glad I did because the adapter started showing performance problems during the two-year warranty period. I contacted MacBookAdapter.com and explained the problems. They quickly responded and asked me to ship the adapter back to them for repair or replacement. They ended up replacing the adapter and shipped it to me quickly. My experience has been very positive with this company. They have excellent customer service and great communication. I highly recommend them and will purchase from them again in the future. "

Rating 8/10

"Update 2015-10-10:
Sometimes, things break. That's life. What varies is how companies handle the situation.

I really appreciate that MacBookAdapter stands by its products and makes it easy to get them replaced if they need to be.

This is my second replacement of a MacBook MagSafe Power Adapter (item MA538LL/B) I originally ordered in March 2015. So, my first recommendation is to buy the extended warranty! Since I did, I feel totally satisfied with my purchase and the customer service experience.

This time, my adapter broke late Tuesday night and I had a new one on Friday. No hassle. No need for a deep explanation (unlike what usually happens if I take a problem device into the Apple Store). I asked for quick shipping b/c I can't afford to be without a computer, and Leo made it happen, which I really appreciate.

I will definitely buy from this seller again in the future, including the extended warranty.

Originial review:
My refurbished MagSafe adapter arrived quickly. It looked refurbished, which is to say it had a few scratches etc. just like my original had! When it broke a couple months later, I sent an email with a picture of the broken plug and they shipped a new one right away, no questions asked. It did take 6 days to arrive, though, which is a long time to live without a working adapter. So my one suggestion would be to make the replacement shipping faster. Still, though, great customer service, affordable price, better than buying a brand new adapter at full retail price IMO.

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