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Store Rating and Reviews M-Tech Laptops Inc.

Homepage: http://www.mtechcomputer.com/
Overall Customer Satisfaction Rating  
Six-Month Rating: 5.00 / 10
Six-Month Reviews: 2
Lifetime Reviews: 24

   


Lifetime Rating: 6.88 / 10
All Stores Avg.: 8.08
7.50 Pricing of Products and Services
5.00 Likelihood of Future Purchases
7.50 Shipping and Packaging
7.50 Customer Service
0.00 Return or Replacement
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & respond to customer issues.
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Show Reviews Read all 24 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
  

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 M-Tech Laptops Inc. Customer Reviews
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Reviews 1 - 15 of 23
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Very Satisfied
Reviewer: Canfield
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6/6/09 2:54 PM
Bought M-Tech's FL90 as this system was highly recommended by gamers' forums as a budget priced system with relatively high performance, especially the graphics.  
 
CPU Speed : 2.39 GHZ  
Memory : 2046 MB  
GPU Card Type : GeForce 8600M GT  
OS: Windows XP  
At the time of purchase this system rivaled many desktops in performance and allowed playing flight simulators and other graphics intensive games with large requirements.  
 
It is now 1-1/2 years old, and M-Tech now has a similar priced mid price system with much more up to date performance specs. And they have a higher priced top of the line laptop which is just about the most powerful gaming laptop in existence, yet cost is very reasonable compared to Alienware or Dell.  
 
Never had problems operating this fine laptop.  
Customer service was outstanding when wanting to upgrade the hardrive to one larger.  
 
Would definitely recommend most highly.  
 
 

Very Dissatisfied
Reviewer: BurnedIII
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5/27/09 10:49 AM
Totally disappointing experience. Hundreds of post purchase dollars spent on shipping and post warranty repairs. TWO motherboard replacements and a graphics card all of which required shipping to and fro. Major pain in the ass - major money better spent on a better product. The unit was a total lemon - BUYER BEWARE!! YOU GET WHAT YOU PAY FOR. In this case it's a high end specs sheet and low life-span parts. I will NEVER buy from M-Tech again.

Very Dissatisfied
Reviewer: nandov
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11/25/08 7:43 PM
Have had my M-tech for almost 2 years now and have had nothing but problems. I've had to return it 5 times now, with various hardware problems. The only service centre is in California, so unless you live nearby the shipping costs for returning the laptop mount up fairly quickly. Don't even bother contacting M-tech if you have a problem, go direct to Pro-star who will most likely send you an RMA number rather than attempt to rectify/troubleshoot the problem over the phone. In short - Don't bother go for a more reliable brand.

Very Satisfied
Reviewer: davidatmpa
Click Here to See the Profile for davidatmpa

8/1/08 12:43 PM
I've had this laptop for almost three years, and it has performed exceptionally well. Overall I have been very satisfied with the service received and would no doubt consider M-Tech in the future!

Somewhat Satisfied
Reviewer: kdthornton
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2/14/08 2:47 PM
Experiences have been mostly good. While customer service has fixed any problems that have arisen, the sending in the laptops on minor hardware failures puts me in a bind. I am not a gamer, I am a programmer and being without my laptop for an extended period of time is tough.  
 
The only real problems I have experienced was with lines on my screen that eventually made it near unusable. Ya'll fixed it, but it took a while between sendind it in and getting it back, hence the comments above. Albeit, that was a situation where it had to be sent in for major repair, but small issues such as failed hard disks or etc, that can be easily replace in the field by someone such as myself with experience, would lessen the pain of losing your machine for up to 2 weeks.  
 
Another issue that makes it a pain on the purchase is having to fill out, fax or whatever with the invoice. This is the only company I have ever had to do this with and I don't see the point especially on return customers. You have all kind of info for proof through phone numbers, credit card verification and etc.  
 
Other than that it is all good.  
 
Thanks,  
Kelvin Thornton

This review was modified by its author, kdthornton, on 2/14/08 2:49 PM.

Very Satisfied
Reviewer: Chinookdood
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2/11/08 11:13 PM
I am a PC gamer who is very particular about the tools I use. I am not into state of the art for the purpose of bragging rights or with the intent to squeeze the last frame out of my hardware. I have built most of my own PCs with specific select components which give the most performance for the best value. As a member of the military going on my second combat tour, I found it very important to find the best desktop replacement laptop capable of meeting my performance goals. As is well known most laptop computers cannot compete with the best desktop PCs out there. But let me say this, with the advent of the mobile 8800 GTX video card in either single or SLI mode and the Intel Quad Core Extreme X6800 CPU at 2.93 GHz, there is no laptop out there with the capability and performance of the M-TECH 900c. AND...at a price $100s of dollars lower then the closest competition out there. I spent 2 weeks researching laptop manufactures with rigs having the 8700 or 8800 video cards, Quad Core CPUs, 7.1 Surround Sound, 4 gigs of ram, oh yeah and a 1920x1200 WUXGA screen. Not a whole lot out there. M-Tech won hands down.  
 
OK, How about some negatives? If you are a person who likes all the pretty bells, whistles, and bright LED lights flashing all over name brands and alien shaped logos, well sorry...M-Tech is a simple sleek rig with minimal embellishments.  
 
This thing weighs over 12 pounds. What do you want with all this power? You can't get 500 HP from a Honda Civic with out increasing it's weight a little.  
 
Battery life. Bluntly put...all this horsepower consumes power! This is not one of those laptops where you sit under the old oak tree in the field on a beautiful day doing your homework. Nope, this laptop battery lasts less then an hour and better serves as a built in UPS on steroids.  
 
A positive note...Upgradability! Get tired of what's under the hood some day; upgrade. Couldn't afford to buy all the best parts you wanted when you first purchased it; Upgrade. Some new technology comes out you must have, like Blu-Ray; Upgrade.  
 
And it wouldn't be far to not go with out mentioning the great people who work at M-Tech. Wow!! For me, an opportunity to laugh or smile every day is never turned down. These great folks gave me that opportunity. I asked them "Is this better or that in your rig?" and (being a rather computer educated individual) they didn't steer me wrong.  
 
I can only say that the M-Tech 900c is one kick butt laptop. Ow. Running Crysis at 1440x900 on VERY high graphics, ain't a bad thing either!!  
 
David Harvey

Dissatisfied
Reviewer: slav
Click Here to See the Profile for slav

1/24/08 9:25 PM
Clevo M570RU  
FEATURES  
A 17 inch laptop with a neat 1.3 megapixel webcam, 1600x1250 res, a fingerprint scanner, CATV cable jack, DVI-I, 4 usb ports (2 on the side, 2 in the back), DVD+/-RW DL, a serial port(???!!!), audio jacks, integrated microphine, 4 pin firewire and a card reader.  
SPEED/POWER  
The modification i bought was an intel C2D 2.2GHZ, 4mb cache (effective) 2 gb of Kingston ram (DDR2 667mhz) a 100gb 7200 rpm hardrive. And finally the gem of it all, A 512 mb GDDR3 8800m GTX!  
DESIGN/DURABILITY  
Aluminum screen cover protects the screen from outside pressure, When pushed on, i did saw very little amount of waves, almost unnoticeable.  
The screen is held pretty tightly with 2 hinges which i am a little unsure of. A third hinge in the middle could add a lot more strength to the screen because the thing flexes a little if you push into the bottom middle of it. The chassis is made of some strong plastic, practically doesn't flex at all when i put my whole weight on it. Same with keyboard. The keys are thicker than normal keys. the touch pad is covered with rough plastic for (much more reliable for when your fingers are sweaty or oily)  
the fingerprint scanner is placed very inconveniently, between the touchpad keys.  
the keyboard and touchpad have a carved out carbon fiber pattern around them (looks cool).  
There is a orange metal strip goes along the front and the sides of the laptop for cool looks and it also acts as a kind of bumper for the laptop.  
the speakers come out of the sides and there is a sub woofer on the bottom.  
Overall, the design seems to be very sturdy and attractive looking without being too flashy.  
PORTABILITY  
8 Pounds, This is more of a portable desktop replacement and not for light travel (personally i carry it with me to places, i don't mind a little workout)  
GAME PERFORMANCE  
Crysis on all high DX9 (no vista) no anti aliasing (makes almost no difference) runs this thing smoothly, looks awesome! not a single lag, loads fast, hasnt even crashed once!  
Oblivion, all high settings, runs it like nothing else! Two worlds (oblivion on steroids) runs it like its nothing on full settings. Gothic 3 Kickass graphics, also full settings, max AA and stuff, dosen't break a sweat. GTA SA! this game runs like on a cinema screen, you see no pixels!  
STALKER, runs it on full (make sure to turn off force AA in drivers or it will tweak out) However, stalker did give me a BSOD on this one.  
TEMPERATURE even running all games on full load, this thing never even got higher than very warm one of the vents even seems to always blast cold air. With a C2D and an 8800 GTX this is certainly amazing that it runs extremely cool.  
 
Mtech had problems with shipping, they put a wrong name on my bill and my package, Good thing i told my landlord that i am waiting for a package or else he would have seen the strangers name on the box and sent it back without a second thought and i would have never got the laptop.  
 
conclusion: this thing burns! 2300 dollars is worth it, alienwares are a total ripoff. my friend got a 3000 dollar one last year, wasn't even nearly as powerful as this thing (had an ATI x9850) the thing was bugging out all the time and eventally the motherboard fried.  
SO buy this instead, way better and its worth every penny.  

Very Satisfied
Reviewer: pkk
Click Here to See the Profile for pkk

1/23/08 2:32 PM
M-Tech provided me with outstanding personal service during the ordering process for our new laptop. In addition, and something I have never before experienced in dealing with a computer seller, I was able to call M-Tech, have someone immediately answer the phone, and talk me thru the myriad technology options available for laptops on their website. I am the IT buyer for a medium size corporation and have purchased dozens of computers over the last 15 years. Without specifically naming competitors of M-Tech I have, without exception, only experienced extreme frustration both in the ordering process and in follow up and support. This is our second purchase from M-Tech and, as I told their rep after the outstanding service I was provided, we will not purchase from any other company. Finally, M-Tech laptops, in my brief (so far) experience, are rock solid - again, not something to be said about the 'Name Brand' competitors.

Very Satisfied
Reviewer: swarrenjr
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1/22/08 10:07 AM
This is the second laptop I have ordered from M-Tech. I got one in December for my oldest son and we have been so impressed that we decided to get another one. It runs all the games we have and is very sturdy. We play several MMORPG's and the wireless internet connectivity is excellent. It was easy to order, was delivered on time and has not had any problems. I would highly recommend M-Tech to anyone that is looking for a quality laptop gaming computer that is reasonably priced.  
 
I received the second laptop yesterday and again it is simply a great laptop for gamers, was easy to set-up and was in perfect condition.

This review was modified by its author, swarrenjr, on 2/1/08 1:10 PM.

Very Satisfied
Reviewer: kazman53
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1/16/08 7:41 AM
The ordering was very easy via the internet. I received immediate responses via emails and was notified of the prompt shipment. The products performed as advertised and actually were better quality than I had expected. The customer service was helpful and I would definitely buy from them again in the future.

Very Satisfied
Reviewer: SccRedman
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12/5/07 10:21 PM
This is the second laptop that I have ordered from M-Tech. During the process of selecting the best model and options, I have contacted M-Tech on 3 separate occasions over a 6 week period. All questions were professionally answered and the advice has been sound. For my model and options the pricing was very competitive (another reason I'm a returning customer).

Somewhat Satisfied
Reviewer: upshot
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9/4/07 2:42 PM
Pleasant start - very helpful, knowledgeable and responsive staff. The order process is a little convoluted, clearly protects M-tech and leaves the customer wondering why they are not to be trusted. I had a shipping timing bungle what could have been avoided with a little communication that was resolved after the fact. Would give m-tech excellent marks had they been pro-active. The system has performed - small and fast is what I needed and that's what I got.

This review was modified by its author, upshot, on 9/5/07 1:34 PM.

Very Dissatisfied
Reviewer: oceanicvoices
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8/14/07 5:54 PM
I called FTC and BBB and AGO to register a complaint. If more of us will do that, they will put pressure on M-Tech and we can all get our money back.  
 
This is what happened to me:  
 
In June/2006 I contacted M-Tech to purchase a high end laptop D9K. Everything was fine during the transaction and everyone was very friendly. As soon as I received the laptop, I tried to start it up and minutes after it became obvious that it was not what I paid for and that it also had a fatal problem. I have contacted them to ask for my money back and they said that I have to pay a 15% restocking fee. Not wanting to lose money, I made use of the warranty service the first day I received the laptop. They fixed it and replaced the wrong hardware with the correct hardware, which was partially defective (dead pixels) - and soon after that, it broke again. They fixed it and then three months after that it broke again. At this point they said that my warranty expired with them and I have to call Phillips (which was not true since my first year didn’t end). Phillips is the company with whom I have the extended warranty plan. I send it out to Phillips after I told them what my problem was and when I received it back I noticed that the computer has not been fixed at all. At this point I sent it back to M-Tech which directed it to one of its partners to fix it. Now everybody is placing blame on everyone else and nobody is fixing my computer or refunding my money. It has been 2 months since my laptop broke the last time and since then it was used as a ping pong ball between M-Tech and its partners. Basically after I paid M-Tech, they pretty much washed their hands of this laptop and did less than little to ensure basic customer service and quality of their product. Over this past year they had my computer a total of 4 months for repair, situation which greatly impeded my work and amplified my stress. I finally had it and I asked for my money back because of their less than bad product and service and they keep telling me over email and over the telephone that they will fix it in order for me to sell it on eBay. I can not do that to another human being. I bought this machine to improve my studying and further my knowledge and instead it brought me a lot of pain and suffering. What I want from them is my money back and nothing more or less.  
 
I hope that nobody else will make the same mistake .  
 
 
****************************************  
 
 
In response to this they claimed that I blackmailed them and issued threats and that they offered to pay for everything just to make me happy, but I was the one who did not want that, etc.. etc... These people are now conceiving all the lies they can to cover their poor business. You can also read a sample of their lies right here on this page, as they responded to the complaint filed by another customer.  
 
If any of you reading this care about the quality and durability of the laptop they want to buy, then you will do good to STAY AWAY!

This review was modified by its author, oceanicvoices, on 8/24/07 7:15 PM.

Very Satisfied
Reviewer: Winna18
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5/3/07 11:06 PM
Great Company, laptop has functioned flawlessly. Would definatately purchase again.

This review was modified by its author, Winna18, on 5/24/07 10:01 PM.

Somewhat Satisfied
Reviewer: muchsnow
User Rating: 
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3/2/07 3:06 PM
Nice enough website and ordering experience. Just reeeaaaly dissapointed in the product. My D900T laptop hasn't even lasted a year and a half. Its always been treated well and it was expected for the price to be a quality/reliable/portable desktop replacement. It started with the menapausal Nvidia graphis card dying slowly and eventually (within a month) wouldnt even turn on. The audio CD function would still work though. Nice to have a 3,000 dollar, 15 pound, bookend/walkman huh?  
The unit is now involved in a now 2 month plus tour of the US to be perhaps someday repaired. Phillips does the warranty, has it shipped to micromedics1, who now states that it muct be shipped to Prostar and will be tied up at least another month. I've noticed that either Clevo quit making the D900T OR M-Tech has quit selling them at this time. Geee wonder why?......  
Product died again 22JUN08, what a piece of garbage........

This review was modified by its author, muchsnow, on 9/30/08 10:58 AM.

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