Tools & Machinery
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"I have ordered from M&D twice and have been completely satisfied both times."
"I have relied on M&D Mower since 2006 for all parts for my lawnmower, knowing I will get a high quality part at the best price. They have professional customer service reps to help each time I call in to place an order, and they always send my order out promptly. I highly recommend them for all of your appliance and parts needs!"
"Received my parts, fast and accurate as always!"
"Canceled order after 4 days of waiting for them to ship out parts and was charged a 20% restocking fee for canceling. Initially I was told over phone all parts were in stock obviously they weren't. I would definitely avoid this site."
"good company, good shipping, wide variety of products. could not find product anywhere else."
"Wish I would have found these reviews prior to ordering a part from M and D Mower. I have the same complaint with the processing time as the other reviews, I placed an order on the 6th and it did not ship until the 12th. M and D website states they are opened on Saturday which makes 6 days of processing! WOW. Maybe we are just conditioned with larger companies getting orders out the next day? Just hard to imagine it will travel 1000 miles across the U.S. in three days but takes 6 days to walk to the back of the warehouse... GO FIGURE. Time waiting for the part is defiantly not worth the $1 I saved. In M and D's defense the part will arrive within 10 days, but I really thing they need to revised their 5 to 10 days statement. Like another post states kind of hard for something to arrive in 5 days if it is not shipped until the 6th day."
"Order a part for my nail gun and waited for 9 days for it, never to get it. When I call to see where it was, I was informed that the item was on back order and would take another 2-3 weeks to get it. I was never informed about this till I called them."
"Product mapping is incorrect. I verified with "Rick" of M&D that the McCulloch part maps 217869223975-33MTD 753-05128, however the part will not fit. The 753-05128 has is a 22mm shaft opening but is too small. I called MTD whom told me I must contact Dixie Sales Corp. The Dixie rep told me the 753-05128 doesn't map to the IPL # 217869 for a Mac 40002802. No one could tell me whom created the part mapping. "Dawn" at M&D told me they will charge 20% restocking even though I had to do all the leg work to determine the part was incorrectly mapped. Seems the 20% restocking fee is part of M&D's profit scheme and could not care less about satisfying customers. Personally, I will never use M&D again. You'd be best to avoid them too."
"STAY AWAY FROM THESE PEOPLE! The website information was wrong for the items I needed for my mower repair, and the customer service was rude when asked for assistance. They even directed me to contact the manufacturer for clarification about the parts! When told their info was wrong, they would not accept a return when it was their error. Do not give these people the time of day, they will say they have it in stock, then make you wait for weeks while they go get the items to send to you. This is perhaps why they don't want to allow returns when it's their error."
"I was too dumb to listen to the other bad reviews. I purchased a refurbished table saw from M&D for $117.89 plus $9.95 for shipping and 4 days later received an email notifying me that I would be charged an additional $99 for shipping! When I complained, they tried to justify the outrageous additional charge by citing their terms and conditions which says, "Heavy items may require freight charges." Ok, but wasn't that the shipping charge? Or shouldn't it have been included at the time of purchase?I was told my order was cancelled and a "credit issues", but don't see it on my card yet. (Just happened today tho.) Their terms and conditions also say a 20% restocking fee may apply to orders canceled PRIOR to shipment at their discretion. Hope they don't try to pull that on me."
"I've had a good experience with M&D in the past, but my most recent order took 13 days before they ever gave it to UPS. That means 17 days from when I placed the order until it arrives. There's no excuse for that slow of service. If something was not in stock, I should have been told. Instead I got an email saying most shipments arrive in 5-10 days. It's hard for that to happen when you don't ship until the 13th day. Prices are good. Selection is excellent. Thus my overall 3 star rating. If you don't need something quickly, this may be a fine choice. I have never dealt with customer service, so I can't comment on that."
"Waited a week for a shipping confirmation after I emailed them 2 days after I placed the order. Then received an email that they did not have the item. Why is it listed on the website still? What a complete waste of time. I could have had my Craftsman lawn mover grass bag already if ordered from someone else. Thanks for nothing! Don't waste your time with this company."
"I ordered a replacement part from this outfit and they sent me a 'substitute' part that was not even closely related to the part I ordered. I had ordered a second part from them, so after I returned the wrong part, they refunded for that but overblown shipping charge was ridiculous considering the one lightweight part I kept. They seemed VERY disorganized when called on the phone. I would avoid."
"I got the assistance I needed to locate the correct items based on my machine's model number. The parts arrived in the time frame promised. This was not my first order from M&D and won't be my last. They support many, many equipment brands. Staff is knowledgeable and helpful. Will do business again with M&D!"
"Do not walk but run from this company as fast as you can. I agree with a previous reviewer that this is the worst company I have ever dealt with and the shipping time is atrocious. They say 5 to 10 business days and they wait until the last possible minute to ship it. There is no excuse to sit on an order for 8 business days before it goes out the door. In a time when businesses are hurting you would think they would be willing to ship as soon as possible. Other companies I have ordered from have delivered the next day free of charge from further away than they are. The customer reps, (Marie and Amy are what they said their names were), were very rude and argumentative. They refused to answer questions or gave an answer totally unrelated to the question. When I asked where was the warehouse it was being shipped from their answer was it takes 5 to 10 business days to receive my order. They even tried to cancel my order and charge me a 20% restocking fee even though it had not been shipped yet. I will never do business with them again. I also rate them a zero."
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