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"I ordered some networking stuff from them and they had great prices and quick shipping once the product came in a couple days later. I would recommend them to anyone. Great customer service also."
"They sent me a processor all beaten up. Thank god it worked. but the pacaking was awful after arriving like 2 weeks later. Do not buy stay away, it is not worth it the couples of buck you will save."
"Excellent! Ordered merchandise on 1/29/03 and received it on 02/05/03. Well packaged and in fine order. Also was the best combination price I found on PriceWatch. What more could I ask?"
"I have purchased from this seller quite a few times and they seem to have alot of the name brand top of the line products. However their customer service is lacking."
This review was modified by Fooser on February 26 2003 06:25:57 AM
"Well as someone stated earlier the prices and layout are great. However, again they are unreachable by phone or e-mail. I ordered a new motherboard I have been looking after for months, the day came and my package finally arrived and then I discovered that the wrong part had been sent. I ordered a a7n8x and received a a7v8x. Contacts by e-mail and phone have failed and I for one have given up on ever doing business with this company again. All I want is the right part for my computer, all I get is a full mailbox and dead e-mail. Newegg and iteweb.com manage to have a phone rep when I call.... did I mention they want to charge me 15% restocking fee for their error? That's if I ever get a e-mail back about my refund request"
"Inadvertantly purchased the P4 Soyo Platinum. I contacted the company and completed the online RMA. It took about 4 days to get the RMA number back. I shipped the board back via overnight mail on 2/20/03. They signed for the package on 2/21/03. I have not heard a word since. Cannot contact them via phone as the voice mailboxes are all full and no one answers the phone. E-mail was returned as bad address. I tried leaving message with Auditing department voice mail with no response. I sent message 2x via feedback form on their website. Again, no response. Contact BBB."
"Either you guys have some really bad luck, or I'm one very lucky SOB. My order came today in perfect condition. All proper merchandise was included along with my receipt. I have to give props to Buymstar. Although I did call their 800 number and like everyone else, got a full mailbox, I really had no reason to call since my order was handled very quickly and very efficiently. Yes, I would have no hesitation at all in ordering from them in the future until such time as they prove undependable. I would also recommend them to any friends looking for a great price along with free shipping. "
This review was modified by Cman45 on March 25 2003 03:50:53 PM
"Well, I really wanted to write a positive review. Scroll down a bit and you'll see I've given them good marks before.
But unfortunately, although they were off to a good start here too the usual complaints you see littered through this posting list are all quite true and will make me think twice about ordering from them again.
As I said I'm a repeat customer...first order from them was fine, got everything timely, well shipped, and as ordered. So I came back this time with a bigger order for most of the guts for 3 new PCs (I'm just a home user but building for myself and some of my less tech-savvy friends).
Order was over a weekend so not going to be processed until the following Monday. Got a call Tuesday that some parts were out of stock. Guy was polite and apologize for not calling Monday. No big deal...we agreed that he'd upgrade the no-longer-carried Athlon1800 I ordered to a 2000, (to match one of the others ordered), switched out two of the cheap GF4-MX type cards from the out-of-stock brand to another (Albatron->Chaintech), and I dumped the out-of-stock DVD (just set to quantity 0). He even let me say 'hey, as long as we're doing this can I upgrade the TwinX-2700 for TwinX-3200'?.
So the call and support thus far are fine. But then....
My invoice I can check online shows some of the changes, but not all. So I email them, to doublecheck 'was what was shipped including *all* these changes?' and listed them. No response. Mildly annoying but I'll wait and see what I get.
No package. I wait until 22 April, and FedEx shows they've received it, but nothing since the package arrived at their sort facility in Portland on 19 April. Call Fedex for a trace. Get told..."uh, we can't find it, you need to assume it's lost, and contact the shipper".
NOW the nightmare begins. I call BuyMstar, and spend 40 minutes on hold before hanging up in disgust. While on hold I type an email explaining the situation. I was very polite about it...I know that if Fedex lost it it's not their fault...but I need to go through THEM to get a replacement, and notify them they need to file a loss claim against Fedex.
Call again periodically over hte next few 24 hrs. Actually leave a message in someones' inbox finally, but again no response.
Fortunately FedEx calls again the 2 days later saying "guess what we found" and delivers the package that day. Box was pristine, well-packed, and the contents were all as ordered. In fact the swapped out video cards have 128 MB DRAM instead of the expected 64, so I guess I came out ahead a tad on the order alteration. All changes including the Twin-X upgrade were accounted for and hand-marked on the invoice.
So I'm only mildly worried now that if I have problems with any of the parts, I already know these guys are impossible to get a hold of. So I build all three systems and get lucky...for the most part.
All parts are functional. However, the ordered Athlon 2600 XP was supposed to be the newer Thoroughbred core type, "with 333 FSB" -- although retail packaged as such, it has the OPN on the chip ending in "C" for 266 MHz rather than "D" for 333 MHz. Now again, this is not really BuyMstar's "fault" since it was in (apparently unopened) retail packaging but mismarked. But again....do you think there's any hope of getting in touch with these clowns?
On hold 20 minutes. Give up. On hold 30 minutes. Give up. On hold 48 minutes. Give up. Throw phone through wall. Had to really restrain myself from posting this review then while that pissed off and wait instead to see how things turned out.
Finally called AMD directly. In about 2 minutes they got the Serial info off the chip, had me read the heatsink/fan serial number and doublecheck some packaging details before saying "yep, that should've been a 333 FSB in that packaging" and giving me an RMA. (The only reason the call took that long is because they wanted to know why I didn't try RMAing through the reseller first.)
Should get the replacement part by the end of the week, so I'm jumping the gun a little by posting my review now, but really BuyMstar has 'opted out' of involvement by basically having crap followthrough, so why not.
BuyMstar has great prices, no denying it. Their packing is fine, and I really don't see the shipping delay as being their fault in this case. But what was and is inexcusable is that if you have any problem of any kind, they simply Do Not Exist after the sale. In my case I had functional but mispackaged products. I shudder to think about what would've happened with non-functional or missing parts in my order.
I really don't know if I'll order from them again. If I do it will be price motivated, but knowing damn well that I'm taking a gamble that they just happen to be on the ball somewhat at the time it's shipped, and after that I plan on working with the mfgrs not them. "
This review was modified by rtremski on May 05 2003 12:51:34 PM
"I wanted a Microsoft Natural Pro keyboard, and someone else reviewing this site here said they had the actual Microsoft one, not the Dell version, so I ordered one. I got it a week later, the day they estimated I'd recieve it, and it works great. (I'm glad I got it just before they rasied the price;))"
This review was modified by Mithrandir3017 on October 29 2002 01:25:16 PM
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posted Feb-06-2003 
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![Share](javascript:share_rating({"review_body":"They sent me a processor all beaten up. Thank god it worked. but the pacaking was awful after arriving like 2 weeks later.<br>Do not buy stay away, it is not worth it the couples of buck you will save.","link":"http:\/\/www.resellerratings.com\/store\/MStar_Technology_Store\/comment\/56571#comment56571","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MStar_Technology_Store.jpg","store_name":"MStar Technology Store","username":"carios23","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent! Ordered merchandise on 1\/29\/03 and received it on 02\/05\/03. Well packaged and in fine order. Also was the best combination price I found on PriceWatch. What more could I ask?","link":"http:\/\/www.resellerratings.com\/store\/MStar_Technology_Store\/comment\/64187#comment64187","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MStar_Technology_Store.jpg","store_name":"MStar Technology Store","username":"higgenbottom","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have purchased from this seller quite a few times and they seem to have alot of the name brand top of the line products. However their customer service is lacking.","link":"http:\/\/www.resellerratings.com\/store\/MStar_Technology_Store\/comment\/66015#comment66015","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MStar_Technology_Store.jpg","store_name":"MStar Technology Store","username":"Fooser","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Well as someone stated earlier the prices and layout are great. However, again they are unreachable by phone or e-mail. I ordered a new motherboard I have been looking after for months, the day came and my package finally arrived and then I discovered that the wrong part had been sent. I ordered a a7n8x and received a a7v8x. Contacts by e-mail and phone have failed and I for one have given up on ever doing business with this company again. All I want is the right part for my computer, all I get is a full mailbox and dead e-mail. Newegg and iteweb.com manage to have a phone rep when I call.... did I mention they want to charge me 15% restocking fee for their error? That\u0027s if I ever get a e-mail back about my refund request","link":"http:\/\/www.resellerratings.com\/store\/MStar_Technology_Store\/comment\/67606#comment67606","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MStar_Technology_Store.jpg","store_name":"MStar Technology Store","username":"dinran","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Inadvertantly purchased the P4 Soyo Platinum. I contacted the company and completed the online RMA. It took about 4 days to get the RMA number back. I shipped the board back via overnight mail on 2\/20\/03. They signed for the package on 2\/21\/03. I have not heard a word since. Cannot contact them via phone as the voice mailboxes are all full and no one answers the phone. E-mail was returned as bad address. I tried leaving message with Auditing department voice mail with no response. I sent message 2x via feedback form on their website. Again, no response. Contact BBB.","link":"http:\/\/www.resellerratings.com\/store\/MStar_Technology_Store\/comment\/69331#comment69331","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MStar_Technology_Store.jpg","store_name":"MStar Technology Store","username":"syl1115","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Either you guys have some really bad luck, or I\u0027m one very lucky SOB. My order came today in perfect condition. All proper merchandise was included along with my receipt. I have to give props to Buymstar. Although I did call their 800 number and like everyone else, got a full mailbox, I really had no reason to call since my order was handled very quickly and very efficiently. Yes, I would have no hesitation at all in ordering from them in the future until such time as they prove undependable. I would also recommend them to any friends looking for a great price along with free shipping. ","link":"http:\/\/www.resellerratings.com\/store\/MStar_Technology_Store\/comment\/70837#comment70837","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MStar_Technology_Store.jpg","store_name":"MStar Technology Store","username":"Cman45","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Well, I really wanted to write a positive review. Scroll down a bit and you\u0027ll see I\u0027ve given them good marks before.<br><br>But unfortunately, although they were off to a good start here too the usual complaints you see littered through this posting list are all quite true and will make me think twice about ordering from them again.<br><br>As I said I\u0027m a repeat customer...first order from them was fine, got everything timely, well shipped, and as ordered. So I came back this time with a bigger order for most of the guts for 3 new PCs (I\u0027m just a home user but building for myself and some of my less tech-savvy friends). <br><br>Order was over a weekend so not going to be processed until the following Monday. Got a call Tuesday that some parts were out of stock. Guy was polite and apologize for not calling Monday. No big deal...we agreed that he\u0027d upgrade the no-longer-carried Athlon1800 I ordered to a 2000, (to match one of the others ordered), switched out two of the cheap GF4-MX type cards from the out-of-stock brand to another (Albatron->Chaintech), and I dumped the out-of-stock DVD (just set to quantity 0). He even let me say \u0027hey, as long as we\u0027re doing this can I upgrade the TwinX-2700 for TwinX-3200\u0027?.<br><br>So the call and support thus far are fine. But then....<br><br>My invoice I can check online shows some of the changes, but not all. So I email them, to doublecheck \u0027was what was shipped including *all* these changes?\u0027 and listed them. No response. Mildly annoying but I\u0027ll wait and see what I get.<br><br>No package. I wait until 22 April, and FedEx shows they\u0027ve received it, but nothing since the package arrived at their sort facility in Portland on 19 April. Call Fedex for a trace. Get told...\u0022uh, we can\u0027t find it, you need to assume it\u0027s lost, and contact the shipper\u0022.<br><br>NOW the nightmare begins. I call BuyMstar, and spend 40 minutes on hold before hanging up in disgust. While on hold I type an email explaining the situation. I was very polite about it...I know that if Fedex lost it it\u0027s not their fault...but I need to go through THEM to get a replacement, and notify them they need to file a loss claim against Fedex.<br><br>Call again periodically over hte next few 24 hrs. Actually leave a message in someones\u0027 inbox finally, but again no response.<br><br>Fortunately FedEx calls again the 2 days later saying \u0022guess what we found\u0022 and delivers the package that day. Box was pristine, well-packed, and the contents were all as ordered. In fact the swapped out video cards have 128 MB DRAM instead of the expected 64, so I guess I came out ahead a tad on the order alteration. All changes including the Twin-X upgrade were accounted for and hand-marked on the invoice.<br><br>So I\u0027m only mildly worried now that if I have problems with any of the parts, I already know these guys are impossible to get a hold of. So I build all three systems and get lucky...for the most part.<br><br>All parts are functional. However, the ordered Athlon 2600 XP was supposed to be the newer Thoroughbred core type, \u0022with 333 FSB\u0022 -- although retail packaged as such, it has the OPN on the chip ending in \u0022C\u0022 for 266 MHz rather than \u0022D\u0022 for 333 MHz. Now again, this is not really BuyMstar\u0027s \u0022fault\u0022 since it was in (apparently unopened) retail packaging but mismarked. But again....do you think there\u0027s any hope of getting in touch with these clowns?<br><br>On hold 20 minutes. Give up.<br>On hold 30 minutes. Give up.<br>On hold 48 minutes. Give up. Throw phone through wall. Had to really restrain myself from posting this review then while that pissed off and wait instead to see how things turned out.<br><br>Finally called AMD directly. In about 2 minutes they got the Serial info off the chip, had me read the heatsink\/fan serial number and doublecheck some packaging details before saying \u0022yep, that should\u0027ve been a 333 FSB in that packaging\u0022 and giving me an RMA. (The only reason the call took that long is because they wanted to know why I didn\u0027t try RMAing through the reseller first.) <br><br>Should get the replacement part by the end of the week, so I\u0027m jumping the gun a little by posting my review now, but really BuyMstar has \u0027opted out\u0027 of involvement by basically having crap followthrough, so why not.<br><br>BuyMstar has great prices, no denying it. Their packing is fine, and I really don\u0027t see the shipping delay as being their fault in this case. But what was and is inexcusable is that if you have any problem of any kind, they simply Do Not Exist after the sale. In my case I had functional but mispackaged products. I shudder to think about what would\u0027ve happened with non-functional or missing parts in my order.<br><br>I really don\u0027t know if I\u0027ll order from them again. If I do it will be price motivated, but knowing damn well that I\u0027m taking a gamble that they just happen to be on the ball somewhat at the time it\u0027s shipped, and after that I plan on working with the mfgrs not them. ","link":"http:\/\/www.resellerratings.com\/store\/MStar_Technology_Store\/comment\/75641#comment75641","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MStar_Technology_Store.jpg","store_name":"MStar Technology Store","username":"rtremski","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Order a retail XP2100+ on 6 Oct, Shipped on 7 Oct, and received on 10 Oct. Had no problems.","link":"http:\/\/www.resellerratings.com\/store\/MStar_Technology_Store\/comment\/53944#comment53944","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MStar_Technology_Store.jpg","store_name":"MStar Technology Store","username":"F\/A-18 MechDood","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I wanted a Microsoft Natural Pro keyboard, and someone else reviewing this site here said they had the actual Microsoft one, not the Dell version, so I ordered one. I got it a week later, the day they estimated I\u0027d recieve it, and it works great. (I\u0027m glad I got it just before they rasied the price;))","link":"http:\/\/www.resellerratings.com\/store\/MStar_Technology_Store\/comment\/54855#comment54855","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MStar_Technology_Store.jpg","store_name":"MStar Technology Store","username":"Mithrandir3017","rating":"5"}, "single");){kind=link}
"I ordered some networking stuff from them and they had great prices and quick shipping once the product came in a couple days later. I would recommend them to anyone. Great customer service also."