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Stores > MSC Industrial Direct
  • MSC Industrial

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    • Address: 75 Maxess Road
    • Contact: cust_service@mscdirect.com
    • Phone: 800.645.7270
    • Customer Support: 800.645.7270
    • Business Hours: n/a
    • Fax: 800.255.5067

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • checkmark icon COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review MSC Industrial Direct by clicking a star below.
Rating 2/10

I would give them 0 stars, if possible, horrible customer service!

"They will not stand behind a Starrett tool that they sold that is un-calibratable. They only told me that I could pursue a warranty claim with Starrett. There are better precision tool dealers out there that will stand behind what they sell. I found a dealer that can certify the tool before it leaves their shop (IPC Columbus, OH).

The customer service rep refused to help, would not elevate this to a supervisor after I requested it and hung up on me!!

This review was modified by scottm2145 on December 19 2016 09:45:27 AM

Rating 10/10

"This is my go-to place for taps & dies. Amazing selection and great prices.

I typically buy OSG taps. MSC keeps practically the entire line in stock with the stock quantity listed on their site. Items listed in stock have always been in stock.

Shipping is always very fast -- typically within 2-3 days.

My one critique is the shipping cost. I don't think it should cost $12 to ship two small 1/4" taps from NW IN to Chicago.

MSC is great and has never let me down.


Rating 8/10

"MSC's is always quick to turn my orders. I generally have my order within about roughly two days of placing the order."

Rating 10/10

"Oh my goodness. The girls who helped me were able to find exacty what I was looking for. I will definately order again from you guys."

Rating 10/10

"I am very satisfied with the purchase of a dehumidifer for my basement. It arrived quickly and seems to be working well."

Rating 10/10

"Thus far, I have been very satisfied with the changes that have taken place for processing orders with you and the help you provide to handle issues that sometimes arise!"

Rating 10/10

"MSC has always come through for me know matter what I need.

Rating 10/10


Rating 10/10

"Thank you very very very much"

Rating 10/10

"When Lundy Industrial Arts Ltd., needed to get supplies e.g. end mills, inspection tooling MSC Direct delivered in a timely manner to complete a time sensitive job. Great job, keep up the good work."

Rating 10/10

"Easy web ordering and incredibly quick shipping."

Rating 10/10

"As allways MSC ships great product in a timely manner."

Rating 10/10

"Chris was very friendly, knowledgeable and helpful in obtaining the right parts for me. Overall, it was an A+ experience and I would recommend them to anyone."

Rating 10/10

"MSC is a very reliable, easy to work with supplier."

Rating 10/10

"Everything went well as always!"

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